I have far too much yarn at home, but I needed different colors. Right after ordering new yarn, I found another box of yarn -- making my purchase unnecessary. Only a few hours had gone by since I orde... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Im loving my experience at WEBS, they have a great filtering system so i can always find the yarn im looking for. Their ordering process is also very quick. They accept payment via google and shop whi... Se mer
I ordered the wrong yarn. I emailed the company within an hour or so. They were able to cancel my order. I appreciate the prompt attention to my request and subsequent resolution. Highly reco... Se mer
Webs customer service team is great! When a yarn I ordered came to me in a very different shade than what I expected based on the color chart, the team helped me investigate and we determined that I w... Se mer
Företagsinformation
Skrivet av företaget
WEBS - America's Yarn Store® offers the most comprehensive selection of yarns, needles, books, patterns and supplies for knitters, crocheters, weavers & more!
Kontaktuppgifter
75 Service Center Road, 01060, Northampton, USA
- 1-800-367-9327
- customerservice@yarn.com
- yarn.com
4,5
Utmärkt
156 omdömen
Ingen aktuell inbjudningshistorik
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Excellen!
Emily was soooooooo helpful! The weaving yarn I wanted seemed to have been out of stock for some time. She said there were supplier delays but yarn should be delivered to Webs soon and suggested I sign up for notification upon arrival. I did and I am waiting to place my order as soon as it arrives. Thank you Emily and Webs!!!
5 februari 2025
Omdöme utan inbjudan
Svar från WEBS - America's Yarn Store
Hello Barbara,
Thank you for your wonderful feedback!
We're so glad to hear that Emily was helpful in assisting you with your order. We appreciate your patience and hope the yarn arrives soon so you can place your order.
If you have any other questions in the meantime, feel free to reach out.
Best regards,
Mary
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
WEBS Fan
My connection with Webs goes back years! 8 Years ago we moved from the Lower Hudson Valley, NY to a Senior Park in New London, NH. For 15 years I have been the knitter of hats for all ages and scarfs for an Alpaca Farm in the Lower Hudson Valley, NY.
To this day I depend on Webs to provide me with my knitting yarns, both Alpaca, Wool, Cotton and Luxury Blends of Silk and Cashmere. I also coach a very active Elder Group in New London, NH. And again, I only have Webs to support my needs. Both Sarah and lately Anna O. have been extremely helpful and supportive. I am happy to give you the highest rating of 5 stars! Thank you All! Marion Leyds
7 februari 2025
Omdöme utan inbjudan
Svar från WEBS - America's Yarn Store
Hello Marion,
Thank you so much for your kind words and for your long-standing support!
We're truly grateful to be a part of your knitting journey and to provide you with the yarns you love.
It’s wonderful to hear that Sarah and Anna O. have been helpful and supportive—we’ll be sure to pass along your kind words to them.
We appreciate your 5-star rating and your loyalty over the years. If there's ever anything you need, please don't hesitate to reach out.
Happy knitting!
Best regards,
Mary
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
Was given an e gift card from my son…
Was given an e gift card from my son for Xmas a few years ago . Was waiting for a certain yarn I've used in the past to make a large project. Had trouble trying to put the gift card # in ,, within the next day I was contacted by phone and the customer representative was so kind , helpful, she explained everything. As soon as I hung up I placed my order and also used my e gift card . I'm extremely happy with Webs , great yarn , great people. Love Webs never disappointed
3 februari 2025
Omdöme utan inbjudan
Svar från WEBS - America's Yarn Store
Hello Lu,
Thank you so much for your kind words! We're delighted to hear that we could assist you and that you had a smooth experience using your e-gift card. It means a lot to us that you’ve chosen our yarn for your special project, and we truly appreciate your support. Happy crafting!
Best regards,
Julie
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
Extremely Helpful Research
I was trying to locate an order that was more than two years old. I needed more Yarn to complete a project. Julie was able to find my previous order locate the yarn and color I needed and forward that to me in a link to make ordering easy. I highly recommend the products and customer service.
30 januari 2025
Omdöme utan inbjudan
Svar från WEBS - America's Yarn Store
Hello Ruth,
Thank you so much for your kind words! I'm so glad I could help you find the yarn you needed for your project. If you ever need any more assistance, we’ll be more than happy to help! Happy crafting!
Best regards,
Julie
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
Svar från WEBS - America's Yarn Store
Hello Marchelle,
Thank you so much for your kind words!
We truly appreciate your support and are always happy to help. If you ever need anything else, don’t hesitate to reach out.
Happy crafting!
Best regards,
Mary
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
Amended- customer service reached out
Edit: Julie reached out and took care of my issues for me and all is well now. I wouldn't have been so upset if I didn't feel so unheard and ignored.
I am furious at this company. I ordered my yarn a month ago. They took my money, shipped the yarn to the wrong address, they never answer the phone and they don't respond to multiple emails. My yarn was returned to them four days ago and I haven't heard from them since. I'm going to dig in until I get my yarn and at this point I feel I should get the yarn and a full refund. Terrible customer service!
23 januari 2025
Omdöme utan inbjudan
Svar från WEBS - America's Yarn Store
Hello Dorothy,
Thank you for sharing your concerns. I’m deeply sorry for the frustration caused!
To resolve this as quickly as possible, I’ve sent you an email and would greatly appreciate your assistance in finding the best solution.
Your experience is very important to us, and we’re committed to making things right. Thank you for your understanding and for giving us the chance to address this. I genuinely hope we can turn things around for you.
Best wishes,
Julie
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
multiple orders - I'm happy
I've ordered from them at least three times and been happy with my experience and yarn each time. My last interaction involved me asking "hey what was that cone of yarn I ordered from y'all maybe 18 MO ago? It's not showing in my order history." THEY GOT BACK TO ME AND WERE ABLE TO TELL ME WHAT IT WAS. I didn't really expect that.
22 januari 2025
Omdöme utan inbjudan
Svar från WEBS - America's Yarn Store
Hello Joan,
Thank you so much for sharing your wonderful experience! It’s great to hear that you’ve been happy with your orders and that we could help track down the details of that cone of yarn for you. We always strive to go above and beyond for our customers, and it’s so rewarding to know we exceeded your expectations.
We’re looking forward to helping with your next project—don’t hesitate to reach out if you need anything else!
Best wishes,
Julie
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
Second review, my yarn has STILL not arrived!
So five days ago, I came here to leave a review and they immediately replied with a canned response. We are sorry, yada yada. They aren’t sorry!!! They offer nothing to help you. They just say they are “sorry”. They don’t own the fact that they send it via pony express. Or offer any kind of solution. I ordered my yarn on 7 January and it is now 20 January and I still don’t have my yarn. But they have my money!!!!
And 5 days later, I received an email with the same exact verbiage.
DO NOT BUY FROM THIS COMPANY! you have been warned.
20 januari 2025
Omdöme utan inbjudan
Svar från WEBS - America's Yarn Store
Hello,
Thank you for your feedback, and I’m truly sorry if my previous response didn't address your concerns properly. From your response, it seems that the delay may be on the courier’s side, and as I mentioned in my previous reply, I would love to personally investigate this for you.
Unfortunately, I’m unable to look into this further without your order details. If you could kindly provide your order number here or reach out to us at customerservice@yarn.com, I’ll be able to look into the situation and see what happened with your shipment.
I really appreciate your understanding, and I’d be happy to help find a solution once I have the necessary information. I’m looking forward to hearing from you.
Best regards,
Julie
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
I received an eExcellent Servicemail that the clearance…
I received an email that the clearance yarn I ordered was from 2 different lots so the colors were different. They offered to amend the order, change it to a different color, or refund my money. I told them it would be fine as it was.
It was so nice that the company rep cared enough to contact me, and over a ckearance item too! Thanks so much, and I will be buying from this place again.
13 januari 2025
Omdöme utan inbjudan
Svar från WEBS - America's Yarn Store
Hello Lori,
Thank you so much for your kind words! We're thrilled to hear you appreciated the follow-up and that you're happy with your order. Taking care of our customers, even with clearance items, is so important to us. We can’t wait to see you shop with us again—thanks for your support!
Best wishes,
Julie
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
BUYER BEWARE!
BUYER BEWARE!! if you have a deadline do not depend on them to get your product in a timely manner.
The shipping timeframe in this company is a lie and atrocious. If I didn’t know better, I think this yarn is coming by camel. The label sits there for several days before it even ships. That way they can get away with saying they’ve began your shipping, which is a lie. The fact that it takes two weeks to get my yarn from one goes coast to the other is atrocious. They are sending it the absolute cheapest way possible which sets you up for a lot of mistakes in the postal system, because of SO many transitions . I understand you can pay more for overnight shipping, but there should be a disclaimer that it’s going to take you more than two weeks to receive your product. And you do not get a true ETA until AFTER it has entered the postal system, and there is no way to accelerate the order. If they told you on the front end, that it was going to take so long, you would probably pay extra . And you actually pay this shipping???? Good grief.
Note to customer service… please don’t leave a canned response to my post.
2 januari 2025
Omdöme utan inbjudan
Svar från WEBS - America's Yarn Store
Hello,
Thank you for sharing your feedback with us! I’m really sorry to hear that your shipping experience didn’t meet your expectations!
We’re always looking for the best and most affordable delivery options to meet our customers' needs. I apologize if the option you received wasn’t suitable for you. For those time-sensitive orders, we also have faster shipping options available to help ensure a quicker delivery.
For more details about our shipping options and timeframes, you can visit our Shipping Information page, where we strive to make everything as clear as possible. Additionally, if your order hasn’t shipped yet, please feel free to call us, and we’ll gladly check if we can switch your delivery method to a faster one—we always strive to help.
I’d love to look closer into your case to better understand what happened, but I’m unable to locate your order details based on this feedback alone. If you could please reach out to us at customerservice@yarn.com or share your order number, I’d be more than happy to investigate this further and make sure everything is taken care of.
Wishing you a fantastic day!
Best wishes,
Julie
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
Lovely yarns
Lovely yarns. Full descriptions. Easy to deal with. And very responsive to customer questions.
2 januari 2025
Omdöme utan inbjudan
Svar från WEBS - America's Yarn Store
Hello Sandra,
Thank you for your lovely feedback!
We're so glad you enjoy our yarns and find our descriptions helpful.
We always strive to provide the best service and appreciate your support.
Happy crafting!
Best wishes,
Mary
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
Completely Frustrated
I normally would give 5 stars but in this case, it took about 10 days to be able to purchase a PDF pattern, the lack of communication due to the fact the people answering and trying to help me we’re in a different country, which surprised me. This was just a frustrating purchase and really wasn’t worth the frustration. This was at one time my go to yarn/weaving store but now I’m not so sure.
11 december 2024
Omdöme utan inbjudan
Svar från WEBS - America's Yarn Store
Hello,
Thank you for your feedback, and I’m truly sorry for the frustration you experienced. We always strive to provide the highest level of service, and I’m sorry that this time it didn’t meet your expectations. We have a global team dedicated to assisting our customers, and we work hard to provide seamless support no matter where we are. I couldn’t find any details about your previous contacts with us based on your comment, but I’d be happy to look into this further. We’re constantly working to improve, so if you have any more suggestions or need further assistance, please feel free to contact us at customerservice@yarn.com.
Best wishes,
Julie
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
I appreciated Julie’s help with my order.
I appreciated the kind follow up and clarity about my order. Julie was friendly, informed and a big help. Thanks
11 december 2024
Omdöme utan inbjudan
Svar från WEBS - America's Yarn Store
Hello Janey,
Thank you so much for your kind words!
I’m thrilled to hear that Julie was able to assist you and provide the support you needed. I’ll be sure to share your feedback with her.
If there’s anything else we can help you with, please don’t hesitate to reach out.
Happy crafting!
Best regards,
Mary
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
Their customer service is impeccable
Their customer service is impeccable. I had a problem with my shipping address and the customer service representative came up with an excellent solution. Five stars!
28 november 2024
Omdöme utan inbjudan
Svar från WEBS - America's Yarn Store
Hello Katy,
Thank you so much for your kind words! I’m thrilled to hear that we were able to assist you with your shipping address and provide an excellent solution.
Your kind feedback means the world to us! If there’s anything else we can help with in the future, please don’t hesitate to reach out.
Best regards,
Julie
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
WEBS customer service always feels very personal
WEBS customer service always feels very personal - they are concerned that I receive the product I need for my craft and care that I am satisfied. They are always prompt to reply.
16 november 2024
Omdöme utan inbjudan
Svar från WEBS - America's Yarn Store
Hello Karen,
Thank you for such kind words!
It means so much to us to hear that our customer service feels personal and attentive. Our goal is always to ensure you have everything you need for your crafting projects and that you’re completely satisfied with your experience.
We truly appreciate your support and look forward to helping you with many more projects in the future!
Best wishes,
Mary
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
Svar från WEBS - America's Yarn Store
Hello Siobhan,
Thank you so much for your wonderful feedback!
We’re delighted to hear that you’re pleased with our service, selection, and prices. Your satisfaction is our top priority, and it’s always rewarding to hear that we’re meeting your expectations.
If there’s anything more we can do for you, don’t hesitate to reach out.
Best wishes,
Mary
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
Fast response to my complaint
I ordered 14 hanks of thread-type cotton yarn (two separate orders) in a two-tone (twist) colour + 3 in a solid colour. Put-up was terrible for the twist yarn - just a mess, impossible to place on yarn swift, but OK for the solid. After a few emails back & forth Sally at Customer Service offered a partial refund. I am satisfied with this. Service was fast; I did not have to wait weeks as some companies are prone to doing.
I have not as yet attempted to untangle 5 of the hanks. They too may turn out to be useless. I sure won't order any more of these, even though I need them to complete my project.
12 november 2024
Omdöme utan inbjudan
Svar från WEBS - America's Yarn Store
Hello Betty,
I hope you're having a wonderful day! Thank you so much for sharing your experience with us. It’s fantastic to hear that Sally was able to help you quickly. I completely understand how frustrating it can be to deal with twisted yarn hanks—especially when you're eager to start a new project and I'm sorry for any inconvenience caused. If you need any more help or have any other questions, don’t hesitate to get in touch!
Thanks again for your understanding, and I wish you all the best with your project!
Best wishes,
Julie
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
Issues over an eCard
I had received an egift card over 2 years ago and kept forgetting about it. I decided I'd better use it before I completely forgot about it! I placed my order but could not find a place to enter the ecard number. After reaching out to customer support, the number ended up not working. We went back and forth over the next few days trying to resolve the issue. Come to find out, the system had been updated since I received the ecard. The issue was fixed and I was able to place my order.
That being said, my responses were addressed almost immediately each time by a very pleasant CSR (Lily). Once the issue was resolved, my order came the VERY NEXT DAY!! I am so impressed and feel valued! Thank you, WEBS (and Lily)!
24 oktober 2024
Omdöme utan inbjudan
Svar från WEBS - America's Yarn Store
Dear Pam,
Thank you for sharing your experience with us!
We’re so pleased to hear that Lily and our team were able to work with you to resolve the eGift card issue. It’s our goal to make sure every customer feels valued, and we’re delighted that we could address your concerns quickly and effectively.
We're thrilled to know your order arrived the very next day! If you ever need anything else, please don’t hesitate to reach out—we’re always here to help.
Best wishes,
Mary
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
Webs is awesome
Webs is awesome.
I was looking for yarn that I thought I would need. I found a great supply from Webs, but then the designer said I could use some I had in stash. Trying to save money, I went to cancel my WEBs order, only to learn that it had already been shipped. The customer service representative told me how to return the package for a refund. No judgement, just nice pleasant helpfulness.
22 oktober 2024
Omdöme utan inbjudan
Svar från WEBS - America's Yarn Store
Dear Steph,
Thank you so much for sharing your experience with us!
We're glad to hear that our customer service team was able to assist you so quickly and pleasantly. It’s great to know we could make the process of returning your order smooth and hassle-free.
If you ever need anything else, don’t hesitate to reach out. We're always happy to help!
Best wishes,
Mary
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
WEBS has great customer service!
I couldn’t find what I thought would be the appropriate yarn for the hat that I wanted to make, so I contacted WEBS for help. They responded quickly and gave me recommendations about the yarn fibers and weight that would best work. In such a “hustle-bushel” world that we live in today, I really appreciate their help. Great customer service!
2 oktober 2024
Omdöme utan inbjudan
Svar från WEBS - America's Yarn Store
Dear Marilyn,
Thank you so much for your thoughtful feedback!
We're delighted to hear that our team was able to assist you in finding the right yarn for your project. We understand how busy life can be, so we're glad we could provide timely recommendations to make things a bit easier for you.
It's wonderful to know you appreciated our customer service, and we look forward to helping you with any future projects.
Best wishes,
Mary
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.