I have far too much yarn at home, but I needed different colors. Right after ordering new yarn, I found another box of yarn -- making my purchase unnecessary. Only a few hours had gone by since I orde... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Im loving my experience at WEBS, they have a great filtering system so i can always find the yarn im looking for. Their ordering process is also very quick. They accept payment via google and shop whi... Se mer
I ordered the wrong yarn. I emailed the company within an hour or so. They were able to cancel my order. I appreciate the prompt attention to my request and subsequent resolution. Highly reco... Se mer
Webs customer service team is great! When a yarn I ordered came to me in a very different shade than what I expected based on the color chart, the team helped me investigate and we determined that I w... Se mer
Företagsinformation
Skrivet av företaget
WEBS - America's Yarn Store® offers the most comprehensive selection of yarns, needles, books, patterns and supplies for knitters, crocheters, weavers & more!
Kontaktuppgifter
75 Service Center Road, 01060, Northampton, USA
- 1-800-367-9327
- customerservice@yarn.com
- yarn.com
4,5
Utmärkt
156 omdömen
Ingen aktuell inbjudningshistorik
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Great Experience
Webs has been my go-to yarn store for years. They keep you up to date if a substitution is needed...this has only happened to me once in all the years I've ordered from them! Great yarn, great prices, great service!
27 september 2024
Omdöme utan inbjudan
Svar från WEBS - America's Yarn Store
Hello Terran,
Thank you so much for your kind words! We're thrilled to be your go-to yarn store and appreciate your loyalty over the years. It's great to hear that you're happy with our service and products. We look forward to continuing to serve you!
Best wishes,
Julie
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
Clarifying German Short Rows--Excellent support
I bought the beautiful Merino wool and pattern at the WEBS online store. One section of the pattern (German short rows) was confusing. I contacted customer support and received a prompt response. The person who helped me, Emily, had lots of patience. With a few back and forth emails the directions became clear. This support makes me definitely want to continue buying the yarn and patterns from WEBS online store. Thank you.
24 september 2024
Omdöme utan inbjudan
Svar från WEBS - America's Yarn Store
Dear Devorah,
Thank you so much for your kind words!
We're thrilled to hear that Emily was able to assist you with the pattern and clarify the German short rows. Your satisfaction means a lot to us, and we truly appreciate your continued support.
We look forward to helping you with many more projects in the future!
Best wishes,
Mary
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
Phenomenal customer service
Your customer service at WEBS is phenomenal. I had a lengthy issue with UPS, delaying my order by several days. When you are waiting for yarn, that can be a long time! Not only did you send me a replacement but also called and followed up and even reached out to UPS to resolve the problem. Thank you so much! With everything being automated these days it was a delight to work with your company.
18 september 2024
Omdöme utan inbjudan
Svar från WEBS - America's Yarn Store
Dear Susan,
Thank you so much for your kind words!
We're thrilled to hear that our customer service team could assist you during the UPS delay. We know how important it is to receive your yarn in a timely manner, and we're glad we could help resolve the issue. It's wonderful to know that our personal touch made a difference for you.
If you ever need anything else, we're here and happy to help!
Best wishes,
Mary
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
Customer service was outstanding
Customer service was outstanding. They contacted me about an issue and helped to resolve it.
22 augusti 2024
Omdöme utan inbjudan
Svar från WEBS - America's Yarn Store
Hello,
Thank you so much for your kind words!
We’re glad to hear that you had a positive experience with our customer service team. We're always here to help, and it’s great to know we could assist in resolving the issue.
If you need anything else, don’t hesitate to reach out!
Best wishes,
Mary
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
Good Experience
Staff was very efficient and website photos and availability are excellent and up to date.
19 augusti 2024
Omdöme utan inbjudan
Svar från WEBS - America's Yarn Store
Hello,
Thank you so much for your wonderful feedback! We're absolutely thrilled to know that you enjoy our service and products!
If there's anything we can help you with, please let us know.
Best wishes,
Julie
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
Webs used to be a great website for…
Webs used to be a great website for yarn, but they have lost the plot. It's great that they have frequent sales, but it means returning customers simply cannot order the yarn they want, when there is only one skein left in each colour.
20 augusti 2024
Omdöme utan inbjudan
Svar från WEBS - America's Yarn Store
Hello,
Thank you for your feedback and for being a valued customer! I'm really sorry that the colors you were looking for weren't available in the quantity you wanted. Please be assured that we're putting in our best efforts with our suppliers and shipping team to restock your favorite yarns as quickly as we can!
We always strive to make our website super convenient for all our customers. To enhance your shopping experience even further, we've recently introduced a “Notify Me” option so you can get a heads-up when your favorite yarns are back in stock. If you have any other suggestions or feedback about our website, we would absolutely love to hear from you— please don’t hesitate to reach out!
Best wishes,
Julie
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
I had a difficult problem for the WEBS…
I had a difficult problem for the WEBS staff - the belt broke on a wooden bobbin winder that had no identifying mark to indicate which company made it. I was kept up-to-date thru the couple of days before they could track down the brand but track it down they did. Polite, caring, diligent, dogged. Thank you WEBS staff!
15 augusti 2024
Omdöme utan inbjudan
Svar från WEBS - America's Yarn Store
Dear Beth,
Thank you so much for sharing your experience with us!
We're thrilled to hear that our team was able to track down the brand of your bobbin winder and get you the help you needed. We'll be sure to pass your kind words along to the team.
If you ever need anything else, don't hesitate to reach out.
Best wishes,
Mary
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
I had an excellent experience with Sarah!
I had an excellent experience with Sarah with a question I had regarding a class. She was kind, professional and willing to investigate and find an answer quickly.
I also have had excellent experiences with many other staff and teachers at Webs. It truly is America’s Yarn Store- the very best!
30 juli 2024
Omdöme utan inbjudan
Svar från WEBS - America's Yarn Store
Hello Kathleen,
Thank you so much for your lovely feedback! It truly warms our hearts to know that you always have a wonderful experience with our company and teachers!
I'm absolutely delighted to hear that my colleague Sarah was able to assist you with your question about the class. We always strive to provide excellent service, and we are thrilled that you are happy with it! If you have any questions, please feel free to reach out to us anytime!
Best wishes,
Julie
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
Great yarn seller
My most recent order went on a transcontinental adventure thanks to the post office. When I called about my order, Danielle was interested and apologetic. She researched my order and advised me of its status. I eventually got the yarn. The order as always, was perfect. Thanks.
18 juli 2024
Omdöme utan inbjudan
Svar från WEBS - America's Yarn Store
Hello Liz,
Thank you so much for sharing your feedback about your experience with us.
I'm really sorry to hear there was an issue with the delivery of your package, but it's wonderful that Danielle was able to assist you and resolve it quickly. We're thrilled to hear that you like the order you received! If you have any other questions or concerns, please feel free to reach out to us. We're always happy to help!
Best wishes,
Julie
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
Danielle and Liz were great
Danielle and Liz were great. Danielle alerted me to the fact that the mixed lots of the yarn I ordered were a bad visual match, and Liz canceled my order on the back end and entered a new one. When I mentioned that I needed the yarn asap, Liz put an expedited instruction on it so it would go out the same day. They understood all aspects of my issue and took it seriously. They handled it competently and even put in extra effort to make sure I received exactly what I wanted as soon as possible. I used to teach customer service - these ladies get an A+. Thanks!
23 juli 2024
Omdöme utan inbjudan
Svar från WEBS - America's Yarn Store
Dear Claudia,
Thank you so much for your kind words!
We're thrilled to hear that Danielle and Liz provided you with excellent service and took care of your order so efficiently. We strive to understand and address all aspects of our customer's needs, and it’s wonderful to know they made a positive impact. Your feedback means a lot to us, and we’re glad we could help you get the yarn you need quickly.
If you have any further questions or need assistance, please don’t hesitate to reach out.
Thank you for choosing us!
Best wishes,
Mary
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
Amazing customer service
Amazing customer service. High quality products. Great prices. Endless variety of brands and products. Highly recommended!!!!!!
10 juli 2024
Omdöme utan inbjudan
Svar från WEBS - America's Yarn Store
Hello Elise,
We are delighted to receive your feedback. Your kind words truly make our day brighter!
We are so happy to hear that you are pleased with our customer service! Our aim is to offer top-notch products, competitive prices, and a wide range of brands and items, and we are thrilled that you appreciate it.
Thank you for your recommendation! If you require any further assistance or have any questions, please don't hesitate to contact us.
Best regards,
Julie
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
Fabulous proactive service
I’ve ordered many times from Webs. This time, when packing my order they noticed the skeins were different dye lots. They contacted me to let me know, and helped cancel the order so I could pick something else. It was great proactive service!
3 juli 2024
Omdöme utan inbjudan
Svar från WEBS - America's Yarn Store
Hello Claire,
Thank you for your kind words!
We're thrilled to hear about your positive experience with our service. Our team always strives to ensure you receive the best quality products, and we're glad we could assist with the dye lot issue and help you find an alternative.
We appreciate your continued support and look forward to serving you again in the future!
Best wishes,
Mary
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
So happy to get my skeins
So happy to get my skeins. Same dye lot even! So excited to finish my sweater!!
24 juni 2024
Omdöme utan inbjudan
Svar från WEBS - America's Yarn Store
Dear Laurie,
Thank you for your wonderful feedback!
We're delighted to hear that you received your skeins with the same dye lot. Happy knitting, and we can't wait to see your finished sweater!
Best wishes,
Mary
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
Webs is a great yarn store
Webs is a great yarn store. We see bad shipping but not their fault. Quality yarns are available if wanted and good staff.
5 juni 2024
Omdöme utan inbjudan
Svar från WEBS - America's Yarn Store
Dear Lana,
Thank you for your feedback!
We're glad to hear that you enjoy shopping with us and appreciate the quality of our yarns and staff.
We apologize for any shipping issues you've experienced and are continuously working to improve this aspect of our service.
If you have any other questions or need assistance, please don't hesitate to reach out.
Best wishes,
Mary
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
Disappointing Store
Webs was acquired by Love Crafts a few years ago, and ever since then, they have disappointed me frequently. Customer service has ranged from very unhelpful to completely clueless lately. The icing on the cake happened a couple of weeks ago when they apparently decided to stop carrying a yarn staple, Malabrigo Arroyo. For a store that occupies the URL "yarn.com" not to carry such a basic, well-loved yarn is ridiculous. Worse yet is that customer service didn't know about this change when I asked why I couldn't find it on the site. Getting clear information from them is a challenge. In addition, the number of colorways of yarns that they do carry has been steadily decreasing.
30 april 2024
Omdöme utan inbjudan
Svar från WEBS - America's Yarn Store
Hello Jennifer,
We appreciate you taking the time to share your feedback with us! I'm sorry for any inconvenience you may have encountered. Since LoveCrafts joined forces with us at WEBS, our dedication to serving customers like you has remained unwavering. Our aim is to continue providing the outstanding service and diverse selection that you have grown to appreciate.
Your feedback is incredibly valuable to us, and we always take our customers' preferences into account when expanding our product offerings. We understand the significance of stocking popular yarns such as Malabrigo Arroyo, and please rest assured that we are attentive to our customers' requests. We are committed to enhancing our services based on your feedback to ensure a better experience in the future.
We acknowledge that mistakes can occur, and we are committed to resolving them promptly and efficiently. I'm sorry to hear that your past interactions with us did not meet your expectations. Based on your feedback, I couldn't locate any information about your previous inquiries with us. If you have more feedback to share, please don't hesitate to contact us at customerservice@yarn.com. We are here to assist you in any way we can.
Best regards,
Julie
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
Great customer service
Amazing service. I was looking to print a pattern I had received as a gift. It was not in my library. I explained the situation and the representative did not find it either. I was resigned to purchasing the pattern again. Shortly after speaking with the representative, I received an email from her with a copy of the PDF, which she had found after we had spoken. She certainly went beyond in getting this pattern for me. My experience with Customer Service at Webs is always the best. They always go beyond expectation to rectify any problem.
3 maj 2024
Omdöme utan inbjudan
Svar från WEBS - America's Yarn Store
Hello Kim,
Thank you so much for your kind feedback!
Going above and beyond to assist our customers is always our goal, and we're delighted we could help you obtain the pattern.
If you ever have any further questions or need assistance in the future, please let us know. We're here to help!
Best wishes,
Julie
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
The pattern clarification email was…
The pattern clarification email was super clear and easy to understand.
24 april 2024
Omdöme utan inbjudan
Svar från WEBS - America's Yarn Store
Hello Kelly,
We're delighted to hear that you found our pattern clarification email clear and easy to understand! Providing helpful and concise communication is important to us, and we're glad we could assist you effectively. If you ever have any further questions or need assistance in the future, please don't hesitate to reach out.
Best regards,
Julie
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
Professional, fast and helpful customer service
Besides the unexceptional range of quality products and best value sales, my experience with the customer service was wonderful. Their reply was fast, helpful and kind. I am super satisfied
4 mars 2024
Omdöme utan inbjudan
Svar från WEBS - America's Yarn Store
Hello,
Thank you so much for your kind words!
We're glad that you're satisfied with our range of quality products and value sales.
If you ever need anything else or have any questions in the future, please don't hesitate to reach out.
Best wishes,
Mary
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
A mistake quickly corrected
In filling a recent order, Webs accidentally sent me a skein of the wrong yarn. I notified Customer Service, and received the right yarn three days later. It was the excellent service I expected from Webs.
29 mars 2024
Omdöme utan inbjudan
Svar från WEBS - America's Yarn Store
Hello,
We are delighted to be in touch with you!
We apologize for any inconvenience the mix-up may have caused, but we are thrilled to have been able to resolve it for you promptly. Thank you so much for your understanding and cooperation!
Best wishes,
Julie
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
Imagine you write to a store asking…
Imagine you write to a store asking about information they answer you within 24 hours and give you the answer you needed to find a pattern you were looking for. The point is they don’t have the pattern but they answered and told me where I could get it. I can’t remember any provider doing this in the long time. Of course, I will buy the yarn for them as I have many times over the years and I will look at Web first before I do anything else when it comes to knitting
2 april 2024
Omdöme utan inbjudan
Svar från WEBS - America's Yarn Store
Dear Bonnie,
Thank you so much for your kind words!
We're thrilled to hear that you had such a positive experience with our customer service team and we're happy to hear you'll continue to consider us for your yarn purchases and knitting needs.
If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Best regards,
Mary
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.