I have far too much yarn at home, but I needed different colors. Right after ordering new yarn, I found another box of yarn -- making my purchase unnecessary. Only a few hours had gone by since I orde... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Im loving my experience at WEBS, they have a great filtering system so i can always find the yarn im looking for. Their ordering process is also very quick. They accept payment via google and shop whi... Se mer
I ordered the wrong yarn. I emailed the company within an hour or so. They were able to cancel my order. I appreciate the prompt attention to my request and subsequent resolution. Highly reco... Se mer
Webs customer service team is great! When a yarn I ordered came to me in a very different shade than what I expected based on the color chart, the team helped me investigate and we determined that I w... Se mer
Företagsinformation
Skrivet av företaget
WEBS - America's Yarn Store® offers the most comprehensive selection of yarns, needles, books, patterns and supplies for knitters, crocheters, weavers & more!
Kontaktuppgifter
75 Service Center Road, 01060, Northampton, USA
- 1-800-367-9327
- customerservice@yarn.com
- yarn.com
4,5
Utmärkt
156 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Prompt order/ prompt reply to my question regarding order!
I ordered 4 different Rowan Kidsilk Haze colors… one color appeared a little darker than the picture. I received immediate assistance and was given assistance in choosing a lighter color. I will return the twoskeins of peacock to exchange for trance. Thank you for great customer service. I’ve ordered several times in past! Never disappointed!
3 juli 2025
Omdöme utan inbjudan
Svar från WEBS - America's Yarn Store
Hello Sharon,
Thank you so much for your kind words! I'm glad to hear that our team was able to help you so quickly and that you found a shade you’re happier with. We truly appreciate your continued support and are so glad you've had great experiences with us. Thank you for being a loyal customer!
Best wishes,
Julie and the WEBS Customer Service Team
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
I needed to make a return right after…
I needed to make a return right after purchasing and the company was straight forward and gave me a refund without delay or question. I will be sure to use them as a yarn source in the future.
20 juni 2025
Omdöme utan inbjudan
Svar från WEBS - America's Yarn Store
Hello Jessica,
Thank you so much for your kind words! We always strive to make the return process as smooth as possible, and we truly appreciate your feedback. If you need any help, just let us know – we're always happy to assist.
Best wishes,
Julie and the WEBS Customer Service Team
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
Lily is awesome!
I recently found a pattern for a sweater that was made with Valley Yarn Goshen in the Waterfall color. I was disappointed to find that only 3 colors were available - and I searched several sites. I sent an email to find out if the color I wanted would be reordered, or if there was a comparable yarn I could substitute. Lily sent me a response the next day and assured me it would be reordered. She reminded me that I could get on the list for a notification when my color was available again. She also suggested I check a few other websites, which I had already done. I was very impressed with her response, and I will be anxiously awaiting the new yarn!
11 juni 2025
Omdöme utan inbjudan
Svar från WEBS - America's Yarn Store
Hello Marianna,
Thank you so much for your kind feedback!
We're delighted to hear that Lily was able to assist you and provide helpful information. We're glad you had a positive experience, and we hope your favorite color is back in stock very soon.
Happy knitting!
Best wishes,
Mary and the WEBS Customer Service Team
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
Very quick and clear response
Very quick and clear response. Emily let me know I misinterpreted the free skein yarn deal and explained that I DID get a free skein. Once I learned this, I apologized for my error and told her I was happy with my purchase. Thank you WEBS!
11 juni 2025
Omdöme utan inbjudan
Svar från WEBS - America's Yarn Store
Hello Marilyn,
Thank you so much for your kind message! We're really glad to hear that Emily was able to clear things up so quickly, and we appreciate your gracious response.
We're happy to know you're pleased with your purchase — and thank you again for taking the time to follow up!
Best wishes,
Julie
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
Fantastic Customer Care!
I have been ordering yarn from Webs for years, and I’ve always been impressed by their service. On May 27, I ordered 11 skeins of yarn. A couple of days later, I received an email from Julie at Webs letting me know that the yarn in my order was mixed dye lots, and she told me I could cancel my order if I chose to. Because I didn’t check my email for a few days, I didn’t see the email until my order had shipped. When I asked how to return the order, she explained I could refuse the order. I did, and soon I received a full refund. I’ve reordered the yarn, and I was assured that I would receive it as soon as it was back in stock. Working with Julie was like working with a friend who just wanted to help me. I’m so grateful to Julie and the Webs staff!
29 maj 2025
Omdöme utan inbjudan
Svar från WEBS - America's Yarn Store
Hello Freda,
Thank you so much for your lovely feedback! We're delighted to hear that Julie and the team were able to support you so well. We truly value your continued trust in us and are so glad your experience felt personal and helpful.
If there's anything else you need in the future, we're always happy to assist!
Best wishes,
Mary
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
I really appreciate WEBS’ commitment to…customer satisfaction
I really appreciate WEBS’ commitment to their customers. Recently, I ordered several skeins during their anniversary sale. They contacted me to let me know that the remaining skeins of the jasmine color I’d ordered were from different dye lots and were not a good match. I appreciated that so much. Yarn is a splurge for me that I have to really budget for- I’m so thankful they looked out for me in this way so that I didn’t receive something I wouldn’t be able to use in my project. I feel safe ordering from them because I know they actually care about their customers.
28 maj 2025
Omdöme utan inbjudan
Svar från WEBS - America's Yarn Store
Hello,
Thank you so much for your kind feedback!
We're really glad to hear that our team was able to support you with your order. We always aim to make sure our customers are happy with their purchases, and it means a lot to know you felt cared for.
If you ever need anything else, we're here to help!
Best wishes,
Mary
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
Help with finding a substitute to a discontinued yarn
I was happy to see a reply to my question. Not only did they offer substitute to the discontinued yarn I wanted to make a dress with but they offered 4 substitutes to the yarn. I loved it. Thanks again
8 maj 2025
Omdöme utan inbjudan
Svar från WEBS - America's Yarn Store
Hello Fran,
Thanks so much for your lovely feedback!
We're really glad to hear the substitutes were helpful and that you were happy with the support.
If you need any further assistance or help choosing the best yarn for your project, we're always here to help.
Happy crafting!
Best wishes,
Mary
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
I recently contacted Webs about…
I recently contacted Webs about ordering a skein of yarn to finish a sweater I was working on. I provided them with the color and lot number. I was contacted by them that they no longer had that lot number. I was given the option of ordering a skein that was in stock or canceling my order. I chose to purchase the skein but noticed it was now on sale. They made an adjustment and sent me a refund for my order. I received the new yarn I the mail a few days after.
8 maj 2025
Omdöme utan inbjudan
Svar från WEBS - America's Yarn Store
Hello Janet,
Thank you so much for sharing your feedback!
We're glad to hear that the situation was resolved smoothly and that you received your yarn promptly. It's great to know the refund adjustment was helpful as well.
If you need anything else or have further questions, feel free to reach out—we're always happy to help!
Best wishes,
Mary
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
WEBS customer services are the best
WEBS customer services are the best.
On a recent visit to the store, the staff was so helpful in figuring out exactly what I needed for my project thus saving me time and money! In addition, I purchased supplies online this week but didn’t get an email confirmation. However, one quick call and Lily in Customer Service was kind enough to quickly straighten out my order and confirmed shipment. You guys do a great job. Keep up the good work!
22 april 2025
Omdöme utan inbjudan
Svar från WEBS - America's Yarn Store
Hello Kathleen,
Thank you so much for taking the time to share your experience! We're delighted to hear that our team was able to help you in the store and that Lily could assist with your online order so quickly. I'll be sure to pass along your kind words to her! Your support and encouragement truly mean the world to us — we look forward to helping you with your next project!
Best wishes,
Julie
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
Great yarn store
Great yarn store, easy to order, carries my favorite yarn.
18 april 2025
Omdöme utan inbjudan
Svar från WEBS - America's Yarn Store
Hello Christy,
Thank you so much for your kind words! We're thrilled to hear that you enjoy shopping with us and that we carry your favorite yarn. It truly means a lot to have your support, and we look forward to helping you with your future projects!
Best wishes,
Julie
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
Excellent Customer Service & Support
So grateful for all the help I received from Julie at Lovecrafts while working on the Rowan Cropped Sweater. She patiently and promptly answered all my questions and I was able to create a beautiful sweater for my niece.
28 januari 2025
Omdöme utan inbjudan
Svar från WEBS - America's Yarn Store
Hello Suzie,
Thank you so much for your lovely feedback! We're absolutely delighted to hear that Julie was able to support you so well—she’ll be thrilled to know her help made a difference. It sounds like the Rowan Cropped Sweater turned out beautifully, and what a special gift for your niece! We hope she loves it just as much as you loved making it.
Best wishes,
Julie
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
I recently needed help selecting the…
I recently needed help selecting the amount of yarn needed for a pattern. I sent an e-mail and webs responded with a detailed answer within the day. When I lived near webs, I went a few times a year for the experience and to purchase all my yarn needs. Now that I live far away, I still get that personal service.
Thank you Webs
1 april 2025
Omdöme utan inbjudan
Svar från WEBS - America's Yarn Store
Hello Theresa,
Thank you so much for your lovely feedback!
We're so glad to hear our team was able to help, and that you're still feeling that personal touch even from afar.
We truly appreciate your continued support — it means the world to us!
Best wishes,
Mary
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
Excellent products and service
Excellent products and service! I had a question about a yarn I had purchased, and the customer service response was fast, friendly, and provided exactly the information I needed.
Many thanks!
1 april 2025
Omdöme utan inbjudan
Svar från WEBS - America's Yarn Store
Hello,
Thank you so much for your kind words!
We're thrilled to hear that you were happy with both our products and service. It's always our goal to be as helpful and responsive as possible — we're so glad we could assist you!
Best wishes,
Mary
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
My experience was excellent:
My experience was excellent:
The support at webs was helpful. I was in need of their support regarding a change of address. They were able to fix the issue right away. I would encourage clients to do business with Webs.
2 april 2025
Omdöme utan inbjudan
Svar från WEBS - America's Yarn Store
Hello Carolina,
Thank you so much for your kind words about our service and for your recommendations! We're always happy to help, so if you need assistance with anything else, please let us know!
Best wishes,
Julie
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
Great customer service!
24 mars 2025
Omdöme utan inbjudan
Svar från WEBS - America's Yarn Store
Hello Mary,
Thank you so much for your kind words!
We're delighted to hear you had a great experience.
Let us know if you ever need anything!
Best regards,
Mary
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
J’avais commande du beau fils chez WEBS…
J’avais commande du beau fils chez WEBS et comme j’habite en Belgique, le trajet est très long. J’ai eu beaucoup de mal à la recevoir. Elle s’était perdue et sans l’aide de Kate, Je ne l’aurais jamais recue.
Et oui je l’ai reçue fin de la semaine dernière par les services de la poste belge.
Je remercie Kate de grand cœur et des que je vois un fil qui me plaît, je n’hésiterai pas et en lui disant que j’ai commande, et lui demanderai de contrôler si toute la filière se passe bien afin de recevoir ma commande très vite et sans souci.
Merci à tous.
Mme Francoise Winand - Belgium
12 december 2024
Omdöme utan inbjudan
Svar från WEBS - America's Yarn Store
Bonjour Francoise,
Merci pour votre retour !
Nous sommes désolés d'apprendre le problème de livraison, mais nous sommes ravis que Kate ait pu vous aider à recevoir votre commande. Nous vous remercions sincèrement pour votre patience et votre soutien.
Si vous avez besoin d'aide pour une prochaine commande, n'hésitez pas à nous contacter.
Bonne création !
Cordialement,
Mary
Service client
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
Wonderful yarn selection
I have been a customer of WEBS for years. They carry a great selection of yarn and needles and their customer service is excellent also. Orders are shipped very quickly. I highly recommend WEBS.
21 mars 2025
Omdöme utan inbjudan
Svar från WEBS - America's Yarn Store
Hello Mary,
Thank you for your wonderful feedback!
We're so glad to hear that you've enjoyed our yarn selection and service over the years. We truly appreciate your support and recommendation!
Happy crafting!
Best regards,
Mary
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
WEBS is an awesome yarn source
WEBS is an awesome yarn source, my go-to yarn store. Not only do they carry a great selection of yarns at super prices, but their support team is ready to answer all your questions. They helped me find just the right color for my project.
27 februari 2025
Omdöme utan inbjudan
Svar från WEBS - America's Yarn Store
Hello Sandy,
Thank you so much for your fantastic feedback!
We’re thrilled to hear that WEBS is your go-to yarn store and that our support team was able to assist you in finding the perfect color for your project.
We always strive to offer great selection and service, and we truly appreciate your kind words.
Happy crafting, and we look forward to helping you with your future projects!
Best wishes,
Mary
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
Pattern Purchase
I purchased a downloadable pattern, but had a problem printing it. Lily resent the pattern in a different format, which I was able to successfully print. Lily could not have been nicer! It was so nice to be able to speak to a human being that really serves the customer!
19 februari 2025
Omdöme utan inbjudan
Svar från WEBS - America's Yarn Store
Hello Michelle,
Thank you for sharing your experience! I'm so glad Lily was able to help and that you could successfully print your pattern. We love making sure our customers are taken care of, and it’s wonderful to hear that you felt supported. Happy crafting!
Best wishes,
Julie
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
Julie with customer service was willing…
Julie with customer service was willing to help in any way with my order. I look forward to doing business with WEBS again. My yarn is beautiful.
Barbara
19 februari 2025
Omdöme utan inbjudan
Svar från WEBS - America's Yarn Store
Hello Barbara,
Thanks for your feedback!
We're so glad to hear that Julie was able to assist you and that you love your yarn. We appreciate your support and look forward to serving you again in the future!
Happy crafting!
Best regards,
Mary
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.