WEBS - America's Yarn Store Omdömen 

Excellent customer service! I can’t fault Webs. I’ve used their services a number of times and they’ve been consistently wonderful.
I placed an order last week and then realized I had made an error. I called customer service and, Maria the representative, assured me she would do her best to help me. She did exactly that, keeping me informed of all the updates on my order, kindly and courteously. I can’t fault Webs!
Bonus: the yarn is beautiful, too!

I can get re-enforcement yarn here, the patterns are well tested, and if I have a question or glitch, the response is surprisingly quick and very positive. One of my reliable, go-to stores!

My experience with WEBS was great. I had a customer service issue that was handled quickly and resolved fully. I’ll be back.

Made an online order and then realized I had not updated my address to include a P.O. Box. Where I live all mail goes to a P.O. Box or gets returned to sender. I reached out to Web’s customer service and the problem was solved. I received my order in a timely fashion and am most appreciative of their help.
Barbara Lankler

Again I have Maria at Web's customer service to thank. I ran out of yarn at the end of a project (when will I learn!) Maria helped save the day by getting an extra skein to me just in time for the finished project to reach my granddaughter on her birthday.

I’ve been a customer of this on line store for more years than I can remember and they never disappoint. I always find the best yarn for my projects. Fine quality yarns, great selection, good prices, great sales and the best customer service I’ve ever encountered.

I am very happy to note, you have wool/yarn from Italy. I lived in Italy for 30 yrs, and just love their yarn. I have been looking for so long for yarn that suites my needs, and finally I have found it; I will place my order as soon as possible. Thank you in anticipation. Anna

Great selection and pricing. Easy to order. Love the discount option. Only downfall, shipping is slow.

Only mode of shipping is via USPS. Yes, there is an option to upgrade but it seems pricey. Often the order isn't actually processed for a few days which also slows down the process.

But again, they have a GREAT selection of yarn!

I am so disappointed. I have been going to Webs for years making the 90 minute trip with knitting buddies. I went today and was shocked at the lack of stock when we entered. So many empty shelves and shelves with only a couple skeins in the same dye lot. The back used to be a bargain hunters dream, quality stock at excellent prices. Recent emails showed a restock of Malabrigo yarn. There was almost none in the store. Buying yarn involves touch, sight, and smell. Online just isn't the same. Once again a treasure has been ruined due to buyouts and greed.

Everyone I've dealt with has been lovely and helpful. I enjoy purchasing from and dealing with WEBS very much.

Someone posted an incorrect picture of the color of yarn I wanted to buy, so I was misled about the product. I verified this by comparing Web’s photo to the one on the yarn manufacturer’s website on the same monitor. It is absolutely wrong. The manufacturer photo matches the product I received perfectly. It’s 75% acrylic yarn, dye lots do not vary this wildly for artificial fibers. I even sent them a side by side screenshot. They didn’t acknowledge it and apparently refuse to refund my initial shipping cost and are also making me pay for return shipping. The stuff no longer ships from MA, it comes from someplace in MO so it’s not even regional to the NE anymore—more $$ and longer time to get misrepresented yarn that I now have to send back and wait on a refund for.

Webs/yarn.com used to be great when it was family owned, but now it’s just soaking up my time and money without even providing a useable product. By the way, now if you want to return an order to their brick and mortar store to save shipping, they will only give you a store credit. You have to mail it to some warehouse on your dime. The new owner (Missouri Star Quilt Co.) doesn’t care about customers or yarn

Ordered 1 cone of yarn 19 August, was allegedly shipped 21 August via USPS, scheduled to be delivered 25 August.

Signed up for incremental tracking, but never got snything. I kept checking, but it showed in transit from Springfield, Mass although it appeared to never move.

Finally, after the delivery date was missed, I got an email that it was delayed but in transit. This was a lie. It sat there until it apparently appeared out of nowhere at my local mail facility.

Complained to WEBS and they apologized then said they'd processed s refund of the deliver/shipping fee.

While it was still missing, I spent my time contacting USPS why I'm not getting tracking updates. According to them, that's because it was never shipped. It just sat there.

I kept WEBS customer service informed but never heard from them. Finally, I got notified, on 2 September, that my order was out for delivery. It finally arrived.

That "refunded" delivery/shipping charge? It was never refunded.

WEBS had the nerve to send me a "how did we do" email. I blasted them, especially since they never followed through on the refund.

WEBS used to be a reputable company ... until lovecrafts (or whatever other Wall Street billionaires) bought them out. Now they're constantly out of yarn (so is lovecrafts), the shipping debacle and crappy customer service.

Stay away to avoid headaches.

Update: email from WEBS alleged some kind of issue with PayPal as why I never got my refund. Finally got the delivery fee refunded as originally promised on 24 September. Added 1 more star since they finally took care of the issues. However, I'll have to think long and hard about using them again. It took a bad review here and in their "how'd we do" to get satisfaction.

I live many states away from WEBS so maybe get to visit once every 2-3 years. I tend to purchase several patterns at a time. When I realized recently that one of the patterns they printed off for me was missing the graph, they were kind enough to email me the entire and complete pattern. Everyone was so nice!

I made a mistake in a shipping address and Webs staff worked with me to try to solve the problem. Very responsive.

Excellent customer service and quick responses. They offer unbeatable prices and a huge variety of products. I love shopping here!

They have a great selection of knitting needles so I was able to get exactly what I wanted. And the shipping was so fast!

Webs has top notch customer service, so if you have any issues, they will fix it asap. Wonderful company for that.

Their prices are great, and the only issue I have is that the colors of the yarn aren't quite right on my screen regardless of which device I use. I just take that into account when ordering from them.

I have been a delighted customer at WEBS for almost 25 years, both at the shop and online. During that time every transaction has been a positive experience. Employees at the physical store have always been knowledgeable, eager, and well able to offer sound assistance. Every member of staff online or on the phone have offered a similar quality of service - always been way above average. They go out of their way to answer any questions, and always take care of my orders in a very timely and friendly manner. Yarn arrives in great shape and well packed.
Please keep up the splendid work. Give them all a raise!
You folks are a ray of sunshine!

I received quick and efficient help finding a shade and quantity for a sweater. I have just recently taken up knitting again. The support was greatly appreciated.

I had a fantastic experience. I had taken a webs course and had a booking ordered with the course on knitting sweaters. I could not for the life of me remember the name of the book. It was probably taken 2 years ago! I got a very prompt answer the next day with the name of the book. I am so happy with Webs