Yorkshire Water Omdömen 

The lady on phone was very professional and very helpful thanks a million

Customer service is shocking!
Yorkshire water maintenance team were outside my house for 5 days,
They promised to clean up after they had finished.
I arrived home on Tue evening and they had finished,but left the front of my house and drive in a right mess.
Cement I think all up my front door the steps and wall covered in dirt.
I put a complaint on straight away and they said it would be cleaned on Wednesday.
It's now Friday and it's still shocking no one has been.

I’ve just had an arranged callback from Yorkshire Water. On time with a lovely customer care advisor.Thank you to Hamera, for your help, care and efficiency. It is appreciated. x

They have always sorted my enquiries out

The young man was a pleasure to talk too and soon sorted my enquiry.

Just spoken Janine. Really helpful lady. Patient and explained everything. Dealt with all my queries professionally and helped set up DD and payments. A real asset to YWA. Thank you for making the call easy and solving all my queries.

Called customer services to sort out a Power of Attorney for my mums account. The person i spoke to was excellent. Nothing was too much trouble. Unfortunately didn't catch their name

Amazing customer service great help with what i needed sorting out tha k you very much 5*****

I would like to take a moment to express my sincere appreciation for the excellent service I received from Thomas, the manager.

Thomas took the time to properly understand the issue, listened patiently to my concerns, and went above and beyond to help me resolve the problem. His professionalism, understanding and willingness to assist made a real difference.

It is refreshing to receive such outstanding customer service, and I feel Thomas deserves recognition for the way he handled my situation.

Thank you, Thomas, and thank you to Yorkshire Water for having such a dedicated member of staff. I truly appreciate all your help.

My questions were answered fully and the information was communicated clearly and professionally. Very helpful service, thank you.

Fabulous service from Waheeda. She really knew what she was talking about and explained everything very carefully to me. She gave me lots of advice to help me reduce my Water consumption and told me about schemes that could help me which I had no idea existed. She is a real credit to Yorkshire Water.

Customer service listened to my water problem, was very understanding and sorted my water bill.

Can not thank Gaz enough that came to our house on Saturday evening for a blocked pipe, he’d called 50mins before to let us know he was on his way, and was so helpful and friendly explained everything that he needed to do and didn’t leave till the problem was fixed, if I have any issues in the future I hope we get him again!! Thank you very much.

She was very polite and helpful she explained every think to me goog service

How much are Yorkshire Water paying Aqualogic to carry out home surveys? Where does the money come from?
Surely they should be concentrating on the basics!

Bethany and david were very helpfull , explained why my bill was a little higher , and manage to get some of my charges back, A* for customer service.

They were helpful, always there if any problems. Great phone contact. Helpful.

Yorkshire water customer service representative was very professional and explained my billing issue perfectly to my satisfaction

Hadiah was amazing. Very professional and helpful.

Darren

The electricity company and gas company could not do enough to help you. Yorkshire water have been as helpful as tooth ache. They are reluctant to help find water main for new connection. But quick to charge for this connection which then has a time frame. "We might send someone out but no guarantee we will locate main."Which happens to be asbestos. They had a scheme to replace this main but suddenly dropped it. They aggressively charge more and more for doing less and less. There is an independent watch dog we are now going to report to above ofwat. Yorkshire water should be ashamed of themselves.