Yorkshire Water Omdömen 

Well, for starters, you could send someone round to butter the bread, because in the time it took you to pick up, I’ve had a poo, ordered a fresh doctor's prescription, and made a full roast-beef-and-mustard sandwich with a brew!

Fantastic service from Yorkshire Water.
The staff member I spoke with was incredibly polite friendly and efficient. They sorted my issue out right away.
Highly recommend.

Service excellent and sorted my problem out for me helpful with everything

In response to a text they sent me I phoned the number they left. Getting to the right place took a little while & 2 attempts as was cut off- hence 4* & not 5*, but once I got talking to a real person everything was great. All my questions were answered satisfactorily & I asked more besides& got relevant answers. So pretty good overall. Wait wasn’t too long either, maybe 5-10 mins.

The customer service advisor was so helpful, kind and very polite. With my situation at present she made me feel supported and she was such a breath of fresh air to chat to.

The lady i spoke to was amazing and very helpful and helped me come up with a payment plan and explained if I need anymore help dont hesitate to call you back she eas really helpful and really appreciate the help thank you 😊

Quick sensible solution to bereavement issue

Bethany dealt with my call today in yw great advisor and many thanks for your service and help. Take care

The call handler/advisor went beyond my expectations! She truely listened to my enquiry with gaining further information about things & also gave me additional advice & information that could help & genuinely listened allowing time to ask important questions. She had a warmth, approachable friendly manner & empathetic too. Outstanding customer service!

Helpful lady who checked my payment situation and reassured me

Joey was very polite and patient with me he explained very well too me. Has I am dyslexic. Thank you joey

Never had an issue staff are always polite and happy to help

Will at Yorkshire Water was professional and efficient in the handling of my call. The query was dealt with and resolved quickly. Great customer service.

I would like to say a big thank you to Shaun Chapman, the customer centre advisor at Yorkshire Water.

It took me almost a year to facilitate a reimbursement from Yorkshire Water (so honestly not the best experience but) whereas other customer service reps would ignore my emails after a while being unable to help, Shaun did not give up. He continually liaised with the necessary YW departments on my behalf until the reimbursement was facilitated. This was not a small amount and so I was very happy, because if it were not for Shaun, I would still be waiting.

I would also like to thank Rosie Wadiun from YW accounts who made sure the reimbursement was paid into my account. She was really lovely and a consumate peofessional.

Obviously if it were not for these 2 individuals my rating for YW would be lower so I do hope Shaun and Rosie do receive some kind of commendation for their work.

Lyn was very helpful & friendly on the phone 😊

Spoke In a friendly manner, helped me Lower my bill quickly thankyou X

When you are moving from rented accommodation to rented accommodation and your contract is not up, it’s so stressful, the young lady explained everything I should do regarding both properties. I left the conversation feeling relaxed with everything sorted.

Immediate response. Excellent service.

Been with Yorkshire water for over 25 years. Always had bills around a manageable amount for many years. We are now in our late 70s so try to manage our energy and water use as best we can, usually he same each quarter.
Just lately the bills have rocketed up bit by bit till now where they have blown up completely with no explanation. We are on a water meter which is read automatically. The previous bills rising have increased each quarter in the last three quarters from £95 o £108.
This quarter they have rocketed up o 164.00. That's over 50%. This is going to be unsustainable and we only have our pensions and don't claim any benefits. This is on top of the energy price increase. What is happening with this company. We will try to cut down more but I can't see where. Not very happy with this company and pensioners.

The young lady I spoke to was very polite and helpful and resolved my request very quickly.