I visit two local WCF every week to buy pet food and I have never had a bad experience, if one shop doesn’t have it the other usually does. Great service
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Originally stopped in while on holidays to pick up food for our Cocker Spaniel, Corgi snd Jack Russell. Lovely (understatement) Scottish lady helped us find a coat for our Maggie JRT. Lovely store and... Se mer
Order not delivered correctly; ordered 12kg of duck, got 2kg of turkey. Three enquiries sent via website; no reply. No telephone number to call. Second wrong delivery in recent months. Posting thi... Se mer
Företaget har svarat
I was disappointed to learn that my Kendal branch has closed. I called the phone number on the website to check that my layers pellets were the usual ones - WCF's own is apparently also called Countr... Se mer
Företagsinformation
Skrivet av företaget
We've been caring for your pets since 1911, so it's safe to say we know a thing or two about good quality food! Our range of complete dog food and high protein cat food has been carefully formulated to give your pets a healthy, balanced diet in a selection of delicious flavours. Created in the heart of Cumbria by our passionate in-house team of animal lovers, our Lakes Collection range includes: the premium high-protein Lakes Legacy dog food; high-quality, grain-free Lakes Heritage; veterinary-approved, sensitive Lakes Pioneer; all-natural, hypoallergenic Lakes Established; our balanced Super Premium cat food; and our nutritious Wild Bird Food, Chicken Feed, and Duck Food. We hope you and your pets love them as much as we do.
Kontaktuppgifter
Station Road, CA7 9AX, Wigton, Storbritannien
- 01697 341007
- www.wcfpetandequestrian.co.uk
3,5
Medel
68 omdömen
Ingen aktuell inbjudningshistorik
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Customer service
I have ordered from this company a few time now,they always deliver on time the web site is easy to use,I have also phoned and the staff I have spoken to cannot do enough to help you.They give excellent customer service can't praise them enough.
16 april 2024
Great in every way :)
3 april 2024
Very efficient staff response in…
Very efficient staff response in calling me back, very friendly!
12 mars 2024
1st March did our usual dog shop as we…
1st March did our usual dog shop as we do often for our 2 rescue Pomeranians. Spent £120.79 inc vat.
For some reason when offered it my wife took the receipt.
At home when unpacking i saw the paper and looked at it. We had been charged £67.47 for a pack of FG multicase Chick & Turk 12x395g food.
We had got one which would last our wee girls weeks but had been charged for 3. Emailed on Saturday but have not been favoured with a reply. We have been going there for over 2 years and have never asked fir a receipt so who knows what we have overpaid.
Never again and the rest of you please be careful if you have to go there as there are other outlets available.
Not to reply is totally unforgivable
1 mars 2024
Omdöme utan inbjudan
Svar från WCF Pet & Equestrian
Thank you for taking the time to leave us a review.
We regret to hear about your recent shopping experience in our store and the inconvenience caused by the overcharging incident. Please accept our apologies for any frustration this may have caused.
Our offices were closed over the weekend, and our team is actively investigating the discrepancy in your purchase and will address it promptly. We're sorry that you haven't received a reply to your email yet, and we assure you that we are taking this matter seriously.
Upon further review, we discovered that the overcharge resulted from an unintentional input error, where the quantity of a product was mistaken for a different item.
To resolve this matter, please come into store at your earliest convenience, and our staff will be able to adjust the error and process a refund for the overcharged amount. Alternatively, if this is not convenient for you, please pass your details to our customer services team at info@wcfpetandequestrian.co.uk and we will be in touch to resolve this issue over the phone.
We value your loyalty over the past two years and regret any negative impression this incident may have left. Rest assured, we are committed to resolving this issue and ensuring it doesn't happen again in the future.
In the meantime, we will endeavor to make this right for you.
Kind regards
WCF Pet & Equestrian
great products and delivery service …
great products and delivery service helpful advisors on the end of the telephone 5 **** every time
8 februari 2024
Ordered £ Bags 15k Dog Food Only one…
Ordered 3 Bags 15k Dog Food Only one has arrived also the UPs man said that it is One of Two! So where is number Three Bag?
They say they are coming today Thursday 1st UPs have sent a messages stating this but only 15k bag still missing ONE More bag, DX use to deliver All 3 Bags together
29 januari 2024
Svar från WCF Pet & Equestrian
Hi
Thank you for taking the time to leave us a review.
Due to the weight of your order, it had to be sent in two different packages as it exceeded the weight limit set by the delivery company. I have checked the status of the second delivery, and it is due to be delivered today (Thursday 1st February) which will include the two remaining bags. We have sent you a further email with tracking information.
Kind regards,
Hannah
Excellent service delivered as promised…
Excellent service delivered as promised thank you 😊
22 januari 2024
Arrived on time and in good condition
7 januari 2024
A great follow up.
Updated review:
As soon as WCF reopened after the Christmas break I was contacted by them and a replacement order was sent which I’ve now received. Thank you WCF!
I am still waiting for my order which I placed online and paid for on 13th December. Order no. 2709. I have telephoned and emailed, no response. So I am hoping this may bring the issue to your attention. Have ordered my dog food many times over the years with no issue, so hoping this is a glitch in the system
13 december 2023
Svar från WCF Pet & Equestrian
Hi
Thank you for taking the time to leave us a review.
Please accept our apologies with the delay in your order, we understand how frustrating this must be. We can confirm that your order was dispatched from our warehouse on 14th December, however, we use an external delivery company who are currently experiencing delays. We have sent you an email to discuss this further.
Once again, we apologise for any inconvenience caused.
Kind Regards,
Hannah
Once good service now hopeless
Second delivery that appears to not even to have bothered being sent. Customer service also abysmal. First contact totally ignored. Unresponsive “bot” who took no account of my concerns when I did get through. Terrible.
12 december 2023
Svar från WCF Pet & Equestrian
Thank you for taking the time to leave us a review.
Please accept our apologies for the inconvenience regarding your order, we understand how frustrating this must have been for you. We can confirm that your original order was dispatched from our warehouse on 13th December, however, as we use an external delivery company the delays with your original order are out of our control. As previously discussed, we have arranged for a replacement order to be sent. We have sent you an email to discuss this further.
Once again we apologise for any inconvenience caused.
Kind regards
WCF Pet & Equestrian
Disinterested staff
Went into the shop to get a Christmas tree as we have done for past two years and have always been impressed with the staff, stock and service.
We asked for help and if we could look at the trees, three members of staff were in the shop but they all said someone else would help, no-one engaged with us so after 5 minutes we left. An older lady came in and asked for some help and advice regarding treats for her dog and the young lady behind the counter just pointed her towards the displays saying “they’re down there.”
It might be a one off but we were seriously disappointed. Went elsewhere for a tree and a young man (looked about 14) was helpful, enthusiastic and interested. Put the WCF to shame and I bet he’s had no training, just a good attitude!
9 december 2023
Omdöme utan inbjudan
Svar från WCF Pet & Equestrian
Thank you for your feedback regarding your recent visit to our WCF Pet and Equestrian branch.
I was disappointed to read about your experience at the store. This is, of course, not the high level of customer service that we expect and upon hearing your feedback this matter has been reviewed with our team.
Our friendly and helpful service has always been an important element of our business at WCF and we usually pride ourselves on providing this for our customers. I can only apologise that this has not been the case for you in this instance.
We will work hard to rectify this training issue and ensure it does not happen again.
I also hope you can accept on our sincerest apologies and give us an opportunity to change your perception by visiting our store again in the future.
Thank you for taking the time to share this information with us. Receiving this feedback is very important to us.
Kind regards, Hannah
Only the best for your pets
Having visited the shop in ulverston the staff where so friendly and offering expert advice we changed our puppies food. They love it. Easy to order and quick delivery. Great value. Puppies favourite food and reassuring to know they are receiving nutritious food.
3 december 2023
The delivery of my order was very…disappointing
The delivery of my order was very disappointing. Even though I'd included a safe place for delivery, it was taken to a neighbours house, and I wasn't informed where!!! I had to guess which house it had been delivered to by the photos!!!
22 november 2023
Svar från WCF Pet & Equestrian
Thank you for taking the time to leave us a review. Please accept our apologies for the inconvenience regarding your order. Unfortunately, as we use an external delivery company this is out of our control. However, I will pass this feedback onto the delivery company.
Thank you for bringing this to our attention. Customer feedback is very important to us.
Kind regards,
Hannah
I was a bit peeved that I was offered a…
I was a bit peeved that I was offered a discount on my first order, but when I made the payment the website did not enable me to apply that discount and charged me the full price.
6 oktober 2023
Svar från WCF Pet & Equestrian
Dear Lynn Smith
Thank you for taking the time to leave us a review, customer feedback is very important to us.
I have sent you an email to discuss this issue further.
Kind regards,
Hannah
Very èásy to order from site
Very èásy to order from site. Very convenient and no charge for handling! Thank you!
13 oktober 2023
Will be a repeat customer.
Originally stopped in while on holidays to pick up food for our Cocker Spaniel, Corgi snd Jack Russell. Lovely (understatement) Scottish lady helped us find a coat for our Maggie JRT. Lovely store and lovlier staff. We've now started ordering online after returning home. Quick delivery and our 3 dogs love their food!
1 oktober 2023
I ordered over 2 weeks ago,and still…
I ordered over 2 weeks ago,and still haven't received my parcel,whole reason that I ordered is because I have copd,and I'm struggling to carry heavy items home,not happy,heard absolutely nothing from the company concerned.
9 september 2023
Svar från WCF Pet & Equestrian
Dear Leigh McKinven,
Thank you for taking the time to leave us a review. Please accept our apologies for the delay in your order on this occasion. This is not our usual high standard of service and upon receiving this feedback, this matter has been investigated further. I have also sent you an email to discuss your order further.
Thank you for bringing this to our attention. Customer feedback is very important to us, and we are working to make sure this doesn’t happen in the future.
Kind regards,
Hannah
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