Village Hotels Omdömen 

Awful hotel. Imagine paying for an ‘upgrade’ to find you’re not allowed to have central heating in your icy room because the hotel is set on a timer!!
No mini fridge in the ‘upgraded’ room.
15 minutes into our 2 night stay and already wanting to leave! Staff unbothered too.

Why would I bother signing up to membership with a business that is disinterested in my business. If this is the level of service when somebody is trying to sign up to your leisure club I can't begin to consider how shocking your after sales will be.

Be aware when visiting the village hotel in Bracknell.

In my opinion there is a car park scam going on.

I booked via my cooperate team for Bed & Breakfast including parking.

This was paid prior to my visit and when I arrived at the hotel, I entered my details in full including my car registration number.

To my horror I received a car parking charge from some cowboy outfit yesterday, nearly a month later and I immediately contacted the hotel who didn’t care at all and said it’s not there problem even though I paid the hotel for parking and entered my detail including the car registration.

They couldn’t care less, I asked for confirmation of my booking which they confirmed, and said they would send that across via email.

They sent me an email with no confirmation and evidence of my booking as promised and said I would need to deal with this 3rd party directly which I won’t be, my ‘contract’ was with the hotel directly not a third party car park company.

I have not been helped here at all, the hotel clearly do not want to help, they were rude and talked over me, and have done nothing to help whatsoever, I also asked for the managers details and complaints process which unsurprisingly was not for forthcoming either which clearly indicates to me that they are working in collaboration with this parking company to extort cash from their customers.

I am shocked and saddened of the hotels attitude, total lack of support and nothing in response to resolve the situation due to their error and incompetence, it’s a disgrace quite frankly.

The message here is to avoid the hotel as you will be attempted to be scammed on the parking front and not helped when they try the sting.

Stayed in Village hotel Swindon. Room was filthy - poo on toilet seat, clearly no vacuuming had been done and when I complained and had the room cleaned, I returned to find hair on the bed and the same dirt particles on the carpet.
Only positive was how cheap it was but, honestly, I would have paid more for a clean room!
Also, TV didn’t work. No bedside plug sockets as advertised. And shower didn’t work properly.

Room wasnt the cleanest taps had water marks bath area looked dirty couldnt adjust heat as the ac didnt work as the remote for it was broken messaged the live chat to ask if thats something thwy could fix and never got back to me and fire alarm went off every 10 minutes for an hour in ahort bursts also little things in my room were broke like a part for the lamp and part of the coffee machine
Staff were lovely when i checked in and lots of amenities on site and close by

Good staff, nice sized rooms and good gym facilities

Village Hotel Restaurant Walsall
A group of 5 family members planned to eat at the restaurant after 3 of whom, who are gym members had completed their traing and swim. We were really shocked to see that there were no vegan options on the menu at all. There were some vegetarian options but they were still unsuitable for vegans.
The staff were helpful and apologetic. We just found it very strange that a national hotel chain, which obviously markets itself with a health and exercise focus, does not extend the principle to its food menu.
I'm not sure if this is the case throughout all of their restaurants. Very disappointing and non inclusive!

Been a client for a few years so decided to book a stay at Bournemouth after arriving back from Spain on a latish flight looking forward to a nice meal from the grill.arrived at 21:30 to be told the kitchen was closed. Very unimpressed and will definitely be rethinking my choice of hotel in the future.
Very poor service Village Hotel

Went for a wedding but stayed the weekend in Swansea. Upgraded to the club room, it was lovey and spacious.

Ground floor is very busy and loud from the bar/ restaurant but staff were helpful. Food was great as well as the service from the staff.

Cons-
Drink prices are DISGRACEFUL! £4.55 for a pint of coke was awful.
Food and drinks ordered through the app never come through. Had to resolve issue after 15 minutes of waiting for them.

Worth the stay.

We stayed at The Village Hotel in Hull. The hotel was okay for the money and for a short stay, for us no more than two nights. Our biggest gripe was the food. I ordered the gammon, which was terrible. The gammon itself was like a thick cut of bacon and overcooked, accompanied by a few thin frozen chips and not the skin on fries’ as per menu. For £18.50 I’d expect far better. The hotel also seems to have a bizarre policy of serving the starters with the main course. The staff were bemused when we pointed this out.

Newcastle village hotel .
Lovely hotel , very friendly and welcoming staff .
Club rooms are very nice and lovely super king size bed .
Food was great value and very tasty .
Stayed here a few times and every time the hotel has been excellent.
Staff are excellent all very professional and always seem to have a smile .
Spa and gym are fantastic.
Great hotel for a night out in Newcastle.

I started Leeds South gym this month and received parking fine for parking on double yellow lines which are barely visible at 5 Am. Still village hotel is saying nothing they can do as parking company issues fine. I don’t get it, the land is owned by hotel and lines are bot visible. Biggest mistake of joining this gym.

Tried cancelling membership after 5 years due to ongoing price increase that I wasn’t informed about. Cancelled under term 4.5.3 of t&c’s allowing you to give 1 month notice instead of of 3 months.
No contact from village instead I received communication from a debt collector chasing money I allegedly owed them.
Took many weeks to resolve to get my account closed correctly. Member services is impossible to get hold of. Repeatedly On-hold for 30mins only to get call cut off. Gym Manager Gary King was extremely unhelpful ignoring all communications. Had to go down to the gym in person to resolve as head office do not resoond, but Gary refused to come out to discuss instead leaving it to his supervisor who was finally able to resolve the issue for me.
Shocking behaviour from a company to bully long standing customers and use debt collectors to chase payments that had been incorrectly administered

Warrington Hotel. Colleague stayed there and left his air pods in the room before departing for US. Tried to contact the hotel 30 times using a number given by central service team.......no one ever picked up the phone. Emailed them using details given by central service team and guess what......no reply. To says their customer service is shocking would be an understatement! Stay well clear.

I have seen in the press recently that some hotels are getting a refurb which is great, but what is happening with our Coventry hotel?

The family changing are inadequate in size and are quite frankly disgusting! There aren’t enough rooms to change, they are dirty, the lightening is poor, serious safe guarding issues. Considering the money that is spent as a family in the pool and bar, these need to be improved ASAP, my daughter is now refusing to come swimming due to the family changing rooms.

Christmas party 2025.
The entertainment was very poor you couldn't even see her the singer.
It was called divas night but yet only one singer.
Room was freezing cold
Food was average could definitely improve. Won't be going back this year

I ve had a bad experience with my stay at Nottingham so emailed their customer service and despite chasing, I ve had no response.
If a company can't even bother to respond to a complaint, that just shows the level of service.
Food is bad value for money, I had cottage pie and was served about 2 spoons of meat heaped with loads of mash and served with another helping of sweet potatoes mash, £17 not well spent.Jacuzzi out of order for a number of months.
Definitely would not recommend for anyone to eat there as you won't get value for money

Very disappointing experience at Village Hotel Bristol.

We stayed as a family and one of the main reasons we chose the hotel was to use the darts facilities with our child. Unfortunately, the rules around who could use the darts were not communicated clearly at all. On the night we were told conflicting information and ultimately weren’t able to use the facility as expected, which caused a lot of frustration and upset.

What was most disappointing was the response afterwards. The General Manager later acknowledged in writing that the age guidance had not been communicated clearly and that it had even been stated incorrectly. Despite admitting this, the hotel still refused to offer any refund or meaningful gesture of goodwill.

It’s frustrating to have a hotel recognise that their communication was wrong but still conclude that there was “no service failure”. For a stay costing £288, I expected a much more customer-focused approach.

Mistakes happen, but how a business handles them afterwards is what matters. In this case, the hotel chose not to take responsibility in a meaningful way.

Sadly, based on this experience, I wouldn’t return.

Having hit a brick wall with head office, I decided to speak to the local Hotel team to get options for renewing my Leisure membership. As I was doing this for the 4th year running, I wanted to see what options were available. Firstly Sian who answered my initial enquiry, then Harry in the sales team, both listened to my needs then put forward the most suitable options. They were both professional and helpful. I managed to take advantage of the latest promo that saved me a bit of money & time. Thanks to the both of them.

I am a member of the health club at Farnborough unfortunately
Today I joined a class at 0900
Changing room dirty
Showers need replacing
Jacuzzi has many tiles missing
Sauna closed but is the size of a Stamp anyway
How can i terminate early ??