Village Hotels Omdömen 

Cathy was very helpful and zeke was to the gym it self is simply wonderful

Update: I have now received what I consider to be a very disrespectful email from Stewart, the general manager of the hotel.

Despite several attempts to contact him by phone, Stewart has avoided my calls and instead instructed the receptionist to ask me to email him, which I did. In my email I respectfully explained that the issue in my room, as well as the one in my mum’s room, was never properly resolved.

His response essentially stated that because maintenance attended my room, I should be satisfied with that — even though the problem returned. For context, the toilet in my room would not even flush a single piece of toilet paper. Imagine the embarrassment of having to call maintenance simply to flush something so minor. Yet according to Stewart, the fact that maintenance came once means the issue was resolved.

I repeatedly raised my concerns with staff during our stay and made it clear how dissatisfied we were. In the end, we cancelled our stay for the following night due to the ongoing issues. That night was refunded, but there has been no accountability for the problems we experienced.

What makes this even more confusing is that Stewart has not even acknowledged my request for a refund for my mum’s room, yet my sister-in-law — who experienced the same issues — has already been refunded.

How does that make any sense?

Stayed over at the village hotel In Warrington, would definitely stay again all the staff were super friendly and helpful, one staff memeber coral made everything much easier for me showing me where things were or if I needed help in anyway she was happy to do so straight away

Stayed recently, room was nice, price was good and anything I needed I was helped with. Special thanks to Coral who facilitated all of my requests.

We stayed in Eastleigh as it’s only about five miles from Southampton Port, which makes it convenient when travelling.

The hotel room was nice on first impression, although it was very cold when we entered. Despite booking a club room on the top level, we could still hear noise from the gym below, which was disappointing. The rooms themselves are quite bland in décor.

Cleanliness was somewhat acceptable, but the overall experience was affected by noise — children running up and down the corridor made it difficult to relax. I also really did not like the bathroom door design. It’s not a proper solid door, and you can see through it, which offers very little privacy. A standard door would be much more appropriate.
We only stay here for convenience due to its location near the port, but overall it’s not somewhere I would choose for comfort or a peaceful stay.

Stayed at Village Leeds Birth. The room was clean and the pool and spa were lovely. The reception was unhelpful as weee the gym staff. Towels in the room had holes and one was dirty (large black mark). When I checked in I was given a room that was already occupied. It was changed but for a room even further from reception. This is a large and very badly signed hotel. Room service ordering didn’t work. I had to go to reception again and was told to order food in the bar because ‘obviously’ they couldn’t do anything about room service. Overall not a nice experience.

I stayed over a couple of weeks ago and I could not get enough of the place.

All the staff in the pub need commemorating as they go above and beyond to uphold and maintain exceptional customer.

Me and my partner stayed for dinner, I had a burger and my partner had the steak. Both means were amazing.

We had a 40th birthday meal for my daughter at solihull village gym. Can I thank Carl the manager for setting up part of the restaurant for us he was very helpful all the way through from booking to completion.
23 people ordered and the staff were amazing taking the orders. After a little wait, which was not a problem, the food was delivered to our tables, all the orders were correct and hot, no one had to wait,. Once again the staff were excellent. Everyone enjoyed their meals and the overall experience. So a big thank you to Craig and his team for a truly great day for my daughter.

I found the hotel room quite basic compared to Premier Inn or Travelodge for example. Very few sockets in room, only one USB port, only one bedside light, no overhead light. Deco in bathroom was very dark and dull. Only one hand towel provided, no fan in the bathroom. The pillows were the worst I’ve ever slept on, really hard and lumpy.
No fried eggs or facility to have them for breakfast, not a lot of choice for breakfast and had to keep asking for items to be topped up, even boxes of cereal!
On the plus side the pool was lovely and the staff were friendly and accommodating.

3 days after our hotel stay in the Village Hotel Kingswells last weekend we got a call from the hotel staff asking what room we stayed in. On confirming the room number they then enquired if I used a walking stick to which my reply was “I use 2 crutches” I then asked why I was being asked these questions to be told that a medium sized cardboard cutout had been stolen from the reception on Sunday morning and CCTV showed a person using a walking stick was at reception in the time frame it was stolen. I told them I used 2 crutches not 1 stick She then proceeded to ask what type of shoes my husband was wearing when told she asked what I was wearing. By this time I was getting angry and upset that she was still questioning me when I told her emphatically it was not us. I said my crutches were very distinctive as they were all glittered with diamonte only to be told that she couldn’t see them on the film She told me that we just dropped our room keys in the box and left. This was not true as we had handed our keys to the man at the desk and had a discussion with the clerk saying it was disappointing how far we had to walk to our car as all the disabled parking spots at the door were filled with cars and a van where only a couple of them displayed a blue badge.
I stated that I was very disappointed and angry that I was being so thoroughly questioned even after I had emphatically told them it had nothing to do with us. I asked her how we were expected to carry a cardboard cutout when my husband was wheeling a small case & carrying a back pack and a bag. With me having 2 elbow crutches and a handbag I would have had to strap the said cardboard cutout to my back. I ended the call feeling so hurt that as someone who visits the hotel a few times every year could be put through the stress of this call

Posting literally from my hotel room. Lovely hotel but absolutely full of riff raff. Constant noise in the halls people shouting and drinking outside. Just carnage to be honest no relaxation at all I feel like im at a uni accommodation. Not expected for a village hotel. I wont stay here again. 1am by the way. The bar is closed.

I had been gifted a £150 gift voucher and tried to redeem this online against a weekend edit offer. I selected the upgraded room with £50 to spend in the bar/grill. I went on the live chat that advised to put my voucher code into the promotional box, which didn't work, then advised that you cannot get any offers with a gift voucher. told me there was no contact number I could phone to sort this out, instead gave me an email address. When I went into buying a gift voucher to see how to redeem it There was a phone number that you have to call to get the booking from a voucher! They were no help and said as I was paying with the gift voucher I would have to pay the going rate for the room and wouldn't be entitled to any offers. I know there wasn't a discount on buying the gift voucher, so I don't understand why the offer would't apply. The only reason I was gifted the voucher is that we quite enjoy our stays at the Village,but think it's time to move on!

I have recently had experiences at both Village Hotel Watford and Village Hotel Solihull, and unfortunately both were disappointing for similar reasons relating to cleanliness, maintenance, and customer service.

Approximately a year ago, I visited the spa facilities at Village Hotel Watford. The disabled changing rooms were in an unacceptable condition, with bins overflowing with sanitary products and wipes, urine present on the baby changing stations and benches, and discarded underwear left in the corner of one of the rooms. I used the spa for approximately two hours, and upon returning, the changing rooms remained in exactly the same condition, suggesting they had not been checked or cleaned during that time. Following the visit, I also received repeated marketing calls over several weeks encouraging me to join the gym/spa membership despite declining multiple times, and I continue to receive marketing text messages despite opting out on several occasions.

More recently, I stayed at Village Hotel Solihull in a club room, which did not meet the expected standard. There were no complimentary refreshments provided, the cups were dusty, and the kettle appeared visibly dirty. Several items of furniture were worn or damaged, both lamps in the room were not functioning, and the bathroom had a large section of missing tile exposing the surface behind it, along with visible marks across the tiled flooring. Attempting to order room service was also frustrating, as the website repeatedly failed to process payment, and when contacting reception I was met with an unhelpful response advising that I would need to come downstairs to pay even for the food to be delivered to the room.

Experiencing similar issues across two separate locations has been very disappointing, and I hope greater attention can be given to cleanliness standards, maintenance, and customer service moving forward.

I ended my membership with these scam artists in April last year, well i thought i had. After telling the gym staff i had to cancel for personal reasons they accepted it and apparently cancelled my membership of £50 a month.

3 months later i am being threatened with debt collectors for £150 !! Baring in mind i am a trainee enforcement agent myself and know full well that you cannot do that.

Had the gym been worth the £50 i paid i ma have gone back but if you want a gym honestly i would rather go to a cheaper 24 hour one.
The staff are clueless and when i went in to challenge them on the matter they said it is a 3 month cancellation notice, i understand this but why tell me you are cancelling it then ? Just pure laziness

Avoid

Maidstone Hotel
The staff were very helpful, knowledgeable and friendly. Phoebe was particularly helpful and took us through the gluten free options.

A building site! Constant dripping noise all night as seen in the photos with all the condensation, the room needs serious work. The gym was just laughable how they were still operating is beyond me health and safely would have shut it down immediately. Embarrassing how poor this hotel was, to make it better they just ignored every email regarding the above!

Having had a bad experience with one of the online people trying to get some gift vouchers extended only to be told they could not be extended. I went direct to the Village hotel Wirral and spoke with a woman called Nicky I told her what had happened and she said leave it with me. And guess what Nicky sorted it. So she has restored my trust in the company. Big thank you :)

Day use stay at Village Hotel, Wirral (£75), staying 1pm-5pm. Check in was good & car park free at tge weekend. Room 136 was tiny, cramped & view directly outside window was of broken down and dirty a/c units for the floor below. Room was advertised as 23 sq metres but this might have been 12-14sq metres, including tge bathroom. Our stay was very noisy from constant shouting amongst the cleaning staff on the corridor outside our room. I cannot recommend staying here to anyone else.

I booked the wrong Village Hotel in Liverpool, when it should have been in Brombough Wirral, same hotel company just 12 x miles apart.
They wouldn’t let me change the booking, albeit my fault, I was happy to pay the uplift in moving to a sister hotel, still no help.
Basically I had to cancel the booking, loose my monies, no help, no assistance, just down right ignorant.
You cannot treat your customers like this.
The initial reservation was with Bookking Com, who are as equally as bad as Village Hotels.
My advise, stay well away.
I have booked a far better hotel in Wirral where they actually look after they customers, absolute joke both of them, “DO NOT USE”

Helpfull manager. Bad bar staff. Scruffy room. Only 1 shower towel. Mold in shower. Blinds string broken.