Village Hotels Omdömen 

Charge twice for same room be careful please when booking here.

Village hotel Hyde.

I wish i would have read the reviews before booking here.

I have been a traveling salesperson for 25 years plus so have stopped in lots of hotels and have booked hundreds of hotel rooms in my working life.

I booked to stay for one night and was charged for two rooms ( so charged twice )

first i was told that one of my rooms I didn’t show up for.

which i was not told on the day of my actual stay, when i question this they then told me i had booked the same room at two different times of day which made absolutely no sense at all.

When i press further for a resolution they then told me that i had to speak to Expedia booking which i did and was told that i needed to speak with the hotel directly which at which point i gave up quite frankly.

Its not the fact that there had been a mix up with the booking that’s life stuff happens.

its way in which it has been handled.

Zero Customer service from staff and changing the facts to suit the hotels best outcome.

In the end i decided if they need the money that bad i would let them keep it, maybe they can spend it on staff training focusing on customer care and common sense.

Real shame but maybe a little my fault for not reading reviews first.

The room was average, but the £170 parking fine was not OK.
The hotel advertised parking on site when I booked. I did not see any request to pay for parking. Reception did not tell me I had to pay in addition to the room.
There were no emails warning me I had to pay at any point before a wapping fine.

Rubbish

I am writing this on here today as i have been in touch with the head office and they just put me onto Eddie in Maidstone who has done nothing about this matter in months now.
We are good paying costumers in this gym and have been reporting the hygiene problems and the cleaning for months it’s totally unacceptable of what we sit it day to day.
We have had these black worms coming out of the floor tiles and the mastic in the steam, sauna and the shower around the pool for months it needs to be sorted out or shut down until hygiene is back up and we ain’t sitting with worms and scum on the floor.
I am considering in hiring a heath and safety company in leisure and hygiene to take this matter into there on hands as we do not get heard the paying members of this facility.
Us paying customers do no get no money back or anything when things are out of action.
6 weeks sauna due to being unsafe structure where nothing gets checked for deterioration on the wood.
Pool closed 5-6 days and hot tub no email to let us know.
Working water for people working out this has been out of action for quite a while again this is a heath and safety risk.
I have attached a few photos from this morning and you will see what we are up against with this.
I have videos from months ago all dated and ones dated from today.

Absolutely — here’s a polished, warm 5-star review you can post:

⭐⭐⭐⭐⭐

Had a fantastic stay at the Village Hotel in Morley! The rooms were lovely, comfortable and well presented, and the spa was a real highlight — such a relaxing experience and a great way to unwind.

A special mention has to go to Helen at Starbucks, who was absolutely amazing. She was so friendly, welcoming and attentive, and her fantastic customer service really made our visit extra special. She is a real credit to the hotel.

Overall, a brilliant experience from start to finish. We’ll definitely be back! ❤️

If you want, I can also make it sound  more personal and heartfelt, or  more natural like a genuine Google review.

Would give 0

Went to book a room at £114 per night ,went through bank card authorization (took £1 to check my card ) all ok ..went back to check out and room had gone from my basket and room rate jumped to £157 PER NIGHT,Contacted them and they said unlucky ,just a scam of a hotel and not very helpful .Appalling 😑

Average stay at lovely settings Village Blackpool, nice but small bathrooms, even larger Club rooms don’t have shelves or a suitcase/bag holder, they have to be left in the floor including clothes.
Avoid asking reception to book a table at the Pb & Grill, even if they say yes, is never done, no communications, and if you doing it online, they don’t see the reservations.in Blackpool avoid weekends as the place is full of noisy golfers

Bad experience at the Bristol hotel. Have contacted the hotel and customer services. They just don’t care. Wish I had looked to see the bad reviews on here before I booked

Been really disappointed with the Village hotel Cheadle. communication and trying to speak to the gym team is a battle. have been a member for along time but seriously considering leaving. I have tried to book Pt sessions cant get through the app is useless wanted a pass for a family member visiting for a few months, they don't give you any options. its not a cheap membership the whole hotel could with some TLC

The company is a scam when it comes to gym memberships I was on a corporate membership that expired and extended it for personally for 30 days I’ve now set up my corporate membership with a different gym, and after calling head office and speaking to Judd Who I have to say is probably the worst customer service operative I’ve ever experienced in my whole entire life. He was rude took no accountability for them as a company. Just tried to fob me off back to the Bracknell branch please, please please do not do business with the village or if you do be warned their scam artists. Jud refused to give me anyone to speak to a customer service said that they don’t accept phone calls. This is the type of business they are.

I have stayed at many hotels in many countries. I must admit that for a budget hotel, this is exceptional! Clean rooms, iron board + iron!!!!!! image that! BiG TV screen...bigger that the expensive hotels. The addition is the Gym and pool you have at your disposal to use when you want. The restaurant is also good and I highly recommend this hotel. The staff are welcomingly and helpful. The staff are an exceptional team! Self checkin and check out...awesome. Lots of parking spaces for your ride. I will book here and recommend that you try it..better than Premier!

Do not i repeat do not stay here absolutely horrible place and staff would of given the staff at Karen's dinner a run for their money rude and disgusting on another level

We recently stayed at Village Hotel Leeds South and were allocated a room directly adjacent to planned construction works being carried out on the hotel itself.

At around 8am we were woken by extremely loud drilling directly outside our window and against the hotel building. Workers and construction platforms were immediately outside the room. We had received no warning about these planned works either when booking or at check-in.

We complained immediately and decided to leave rather than stay our second night. Village agreed to refund the unused second night, but refused to refund the night affected by the drilling.

Their alternative offer was complimentary use of the leisure facilities, which hardly addressed the fact that the overnight accommodation we had paid for had been significantly disrupted by works the hotel knew were taking place.

I wrote back asking them to reconsider and received no further response for several days. I have therefore had to raise the transaction with my bank.

The construction itself could have been handled very easily by warning guests and allocating rooms away from the works. The way the subsequent complaint has been handled has been just as disappointing.

Jane and Tim Dominey - We could not have wished for a more perfect wedding than that provided for us by Village Hotel Portsmouth with our chosen package “All you need I Love” plus a drinks package. They went above and beyond to make our wedding beautiful and amazing. Everyone who came loved it.

From our first meeting, Natalie our wedding coordinator took us through the whole process with such enthusiasm and excitement. She was in constant contact to ensure that our vision for our day was truly fulfilled.

On the day, the venue was stunning and Tommy and Callum were there to make the day flow smoothly from Ceremony to banquet through to Evening Reception.

Village Hotel has given us so many happy memories now.

Dudley
It was not made explicit at the time of booking that we would have to pay £7.50 a day parking.

The TV in the room. Is old, has a blurred screen that is blue.

Threadbare carpets. The reception area is immaculate and all other communal areas are very run down and dirty.

It is not made explicit that the gym and leisure facilities are available to guests at an extra cost.

All in all, very disappointing. I won't be returning.

Booked Club room for one night initially...although said up to one hour earlier booking in...tried but instantly told No..changed to 2 nights..got there the male receptionist didn't even raise his head or acknowledge us..
Room.ok.but "view " was a brick wall..went out to celebrate friends birthday . Following morning left refresh our room sign out and went for breakfast which was OK. When out and returned to room in the afternoon 2ish. Room not refreshed!...spoke to same man on receptionist after he ignored me again ..asked about room..told then don't do them unless you leave out sign DOH!
I asked as we were staying 2 nights shouldn't it have refill of water coffee and towels anyway No was the reply!..
After explaining if I booked 2 single nights I would.. he said he would send house keeping...
So we meet family for food in the hotel bar and grill..no staff about to ask..but girl at bar said sit anywhere...food ok.
Staff unatentive..went back to room ..towel thrown on the bed and sign thrown.across the floor.
Following morning when for breakfast again OK.. back to room to pack..got in lift and when down doors wouldn't open waited..waited and nothing..press alarm button and it rang a telephone number..no answer...tried again..no answer my wife spent 8 months in hospital last year and suffered stress related issues..so was getting into a panic....last resort tried to get hotel phone number but don't have one!.. tried alarm
Again ..no answer!... push button of doors open nothing..same for first floor nothing..2nd floor and up we went.doors opened ..problem solved..pressed ground ..down we went ..stuck again doors wouldn't open first floor nothing..2 floor up we went doors 0pened...no more..my wife is disabled and we had to go down two flights of stairs...
When we got to receptionist female saw my wife was crying and we told her the lift problem
She was very unhappy that the lift alarm wasn't answered.
And she helped us as best she could..I said I wanted to make a complaint and told her everything that had or hadn't gone on...she promised a senior manager would contact me today...Nothing...tried to contact complaint department at Village Head office..told they don't have one!...
Really they don't have a complaint process.
You can't phone the hotel.
I will not let this go..
Today I phoned the health and safety executive...who should investigate the lift breach
And hopefully this will prompt them to make contact with me.
As originally promised.

My girlfriend and I stayed at village hotel in Farnborough, it was amazing, the staff were very helpful , the room was great, very clean and tidy, room service was good , the food was fabulous, great breakfast selection and all staff were kind and considerate and nothing was a problem for them and all very helpful
Would 100% stay here again
Wendy the manager was very very helpful, went out of her way to help and made the stay amazing
Thank you village hotel

My experience with this hotel has been extremely disappointing.

I have repeatedly informed them more than 10 times that I am experiencing serious financial hardship and cannot continue my membership. Instead of showing any understanding or attempting to resolve the issue, they have continued to send emails and payment demands, causing me unnecessary stress and anxiety.

What is most frustrating is that they appear to ignore everything I write. I have asked them multiple times to close my account, yet they continue contacting me as if my emails do not exist. This is not how customers should be treated.

In my opinion, their customer service is poor, unhelpful, and completely lacking in compassion. A company should know the difference between following up on an account and repeatedly harassing someone who has clearly explained their circumstances.

I expected professionalism and respect, but unfortunately I experienced the opposite. Based on my experience, I would not recommend this hotel or its membership services to anyone. I hope they improve the way they treat customers who are facing genuine financial difficulties.

We visited this Birmingham Walsall hotel while passing through and decided to stop for a drink and something to eat. Unfortunately, the experience was let down by the service from some members of staff.

The young lady working at the bar, who had fake looking long black ponytail, was extremely rude and appeared far more interested in her mobile phone than serving customers. We were left waiting to be served, and she also gave me several uncomfortable stares while my partner and I were eating. This made both of us feel very uncomfortable and unwelcome.

We also noticed a man who appeared to be in his late thirties, wearing a white top with a blue V, walking around looking very disinterested. His attitude did not make the atmosphere any more welcoming.

On a positive note, the young man wearing a blue T-shirt with a white V was very polite and helpful . He was a credit to the hotel and was the one member of staff who made us feel welcomed.

It’s disappointing, as the hotel itself seemed pleasant, but the attitude of some staff really affected our visit. And I am sure the village would not like their reputation ruined just because of the actions of two of their employees. possible retaining needed? As better customer service would make a big difference.

Village hotel Manchester Ashton, I train here regularly and I feel I should write to let people know the staff are very nice and friendly and I have to give a special mention to Adam who works on poolside who goes above and beyond to help people.

I stayed for one night at Village Hotel Leeds North on 28-29th June 2026. Made the first mistake by using Booking.com. Second mistake was to assume that when I registered my car number plate at reception it meant the all-night Parking fee had been paid. At no point during my check-in at a chaotic reception (or my subsequent 24 hrs stay) was I informed that because I'd used booking.com, it didn't include the 5.00 pound Parking charge. Subsequently, 10 days later I recieved a 60 pound Parking fine from the thieving "GroupNexus" group. After contacting, customer services at Village Group I was informed that 'yes' my car had been duly registered with the Hotel, but that counts for nothing. It was all my 'mistake' and that there was nothing they could do. It was then up to me to malke a formal appeal with Nexus, which unsuprisingly was rejected.
Since this shoddy experience to extort as much money out of people as possible, I have warned as many of my family and friends never to use Village Hotels. I have since noted that other patrons of Village Hotels have had similar poor experiences (see similar Trustpilot reviews).
In addition to the parking charge I also found that on a Monday morning that breakfast was been cleared away before 9am and there was no air-con in any rooms on one of the hottest days of the year.