Village Hotels Omdömen 

I stayed at the Village Hotel Leeds north on 02/7/26 .
The customer service levels at this hotel are very, very poor and simply awful. The check in area is unmanned and the self check in system is totally confusing . There is someone behind a one way glass door but she only comes out to help if you knock loudly on the door and is very disinterested . The rooms are a little dated even though it’s had a lick of paint. Breakfast is served in the public bar area and finishes at the ridiculously early time of 9am! However , if you’re not there by 8:30 you’ll be lucky to get any food! I arrived at 8:50 and there was very little food available . One of the other guests informed me they started clearing the food away at 8:30! When I enquired to one of the waitresses she was completely off hand and told me “well we do finish at 9”. She then went chatting and laughing at the bar with her 2 other colleagues for the rest of the time . The three of them ignored us and watched myself and others scratching around for any bits of food that remained .
I have to exempt their slightly older colleague Kayleigh who was friendly and tried to help. She noticed what was happening and spoke to us. She then went into the kitchen to bring back some eggs and baked beans.
I noticed when we arrived the previous day the bar area was very busy. It seems therefore that this hotel prioritises the bar opening to the public as soon as possible after breakfast so they can maximise their profits.
Any guests, who they have obviously already taken money off, are therefore in the way of the staff getting the bar area ready for mid morning trade. Will not be back to this awful place !

So myself sister and her son stayed in Village Hotel Newcastle my Nephew is big fan of Village hotel and Hayle staff member on duty made him very happy by taking time out to talk to him about Village Hotel and finding him Village T shirt overall Hotel was great and very enjoyable and friendly staff

Attended a wedding reception at the Village Newcastle upon Tyne. What a fantastic stay, Lovely clean hotel very welcoming staff and the new bedrooms are beautiful. The room for the wedding reception was beautiful, lovely food. What more can I say other than the management of this hotel do an amazing job, I couldnt see anything that I would have complained about. Well done.

I recently booked a one-night stay at Village Hotel Dudley. I naturally assumed the hotel would have air conditioning, as I have never stayed in a hotel before that did not provide it. Unfortunately, this was not the case.

When I first raised the issue with staff, I was told that air conditioning was only available on certain floors. Later, this explanation changed, and I was informed that the air conditioning system was being refurbished and that there was currently no air conditioning available in the building. This was extremely disappointing and, in my opinion, should have been clearly communicated during the booking process.

Despite making a complaint, no compensation or goodwill gesture was offered. I feel that if a key facility such as air conditioning is unavailable due to refurbishment, maintenance, or a fault, guests should be informed before arrival, especially during periods of hot weather.

What made this even more frustrating was that the hotel called before our stay to offer additional services, such as booking a table for lunch, yet no mention was made of the lack of air conditioning. Had I known beforehand, I may have reconsidered my booking.

We were provided with two table fans for two rooms shared by four people, which was not sufficient given the temperature. When I asked whether any additional fans were available, I was told to check back later in the day, despite needing them at that time.

I had always considered Village Hotel Dudley to be one of the better hotels in the area, which made this experience even more disappointing. Unfortunately, my first stay fell well below expectations.

For anyone planning to stay here in the future, I would recommend asking detailed questions about the facilities available and whether they are fully operational before booking. Important information regarding unavailable amenities should be communicated clearly to guests so they can make an informed decision.

The Village Hotel in Basingstoke is so awful
So basic but not cheap and has to be the worst hotel I’ve ever had the misfortune to stay in for a start it’s a long up hill walk f try on the station,
The rooms are Travelodge standard but worst of all is the staff -the female that checked me was so rude and couldn’t less about anything and should be fired!

(Tj) was great help would recommend

Welcomed to my room with toilet seat covered in urine and chewing gum on the desk.
Don’t think the room was cleaned tbh.
Whilst the staff member in reception was very friendly and welcoming, it was just a quick sorry and here’s another room.
If im paying £135 per night, id expect much better service and majority if not part refund or free stay for few days, I almost sat in someone elses urine!
Further, my booking was a club room, the replacement room was a downgrade.
Finally, I have stayed at this hotel several times and not so sure with regards to the kind of guest they have here, if not all, then majority of the rooms, the sofa and side panel/frame of the bed is covered in semen!

Village Hotel Watford , staff at check in made the process extremely easy.
Room and facilities in the room were very good and very clean, bed was very comfortable.
A/C in bedroom was very quiet and very cold aiding a great nights sleep during our current heatwave and working in central London on a late shift.
Residents bar staff were extremely polite and were happy to serve our group just as the bar was shutting which helped quench our thirsts after difficult working conditions due to the weather especially Shaun behind the bar who was very helpful and friendly.

Took money off my credit card when they should not have, said pending transaction would disappear, phoned back twice, now told money will be refunded in 5 to 8 working days!! They should never have taken this and did not respond to my e-mails!!!!

We never actually stayed there but I think I need to explain the kind of customer service they give. Me and my husband arrived home from holiday about 12am. Unfortunately our door key broke and we could not get in. We were unable to get a spare key until the next day. This hotel is literally a 10 min drive from our house. I couldn't book a room online as I assume it was past end of day and I could no longer select the date. So we grabbed an Uber to the hotel.
A gentleman greeted us but as soon as we mentioned no reservation. He completely changed his attitude. It was now after 1am and I was extremely tired, I am 54 with hip issues. My husband explained our dilemma and he was not interested. He huffed and puffed and said there was nothing and dismissed us. My husband asked if we could sit for ten mins just to look at the other hotels. He was extremely blustered and said no he was cleaning up and basically wanted us out. I was feeling very upset at this point. He did say there was a travel lodge nearby but never offered to help us contact them or even suggest helping us ring them. It was utterly disgusting and I am shocked by his lack of empathy. I do hope you're other staff have more empathetic. It was after 2am when luckily we found the travel lodge and got sorted and they were utterly amazing.

Very noisy, bass guitar playing guitar noise early evening ? Not sure if it was from a neighbouring room or from the bar area. Very helpful staff, in particular Toby, helped us to check in and service at the bar from him was very good

Fined for parking despite filling in their forms. Impossible to contact anyone to get this resolved. Eventually wrote to MD who completely ignored me. Will never ever use Village hotel as a guest or conference organiser again…

We hosted our daughter's weaning ceremony at Village Hotel Newcastle on 13 June 2026, and the experience exceeded our expectations in every way. The staffs were warm, attentive, and genuinely invested in making the occasion feel special - nothing was too much trouble. The facilities were well-suited to a family celebration of this nature, with ample space, excellent catering, and a welcoming atmosphere throughout.
From the initial booking through to the day itself, the team were professional and accommodating. Our guests, spanning multiple generations and travelling from various parts of the country, were unanimous in their praise. It made a deeply meaningful cultural milestone feel truly memorable.

Highly recommended for anyone planning a family event or celebration. We will not hesitate to return.

I enjoy The Village Hotel, Blackpool very much and this is my second visit this year and about my 10th overall. It has really got its act together over the past year and a staycation here is both enjoyable and relaxing. Village hotels bring out offers from time to time and it is a good idea to sign up for newsletter. There are some good bargains available.

The hotel is a few miles outside Blackpool and close to the zoo. It is set in acres of grounds that form a golf course. The rooms are respectable in size and most have been refurbished. I was given room 330 this time and it was pleasant. The window opens and there is a fan provided to get the air circulating. The best feature was the bed, which was incredibly comfortable with the softest thick duvet. I particularly liked the very thick mattress topper, which was the deepest and thickest I have ever experienced and I was so very comfortable.

A great feature continues to be the spa and they really have got the right balance with the temperature of the pool and the hot tub. The staff in the spa is young and this brings a buzz to the place. I was particularly impressed by the temperature of the outdoor pool, which was superb on a cool but sunny July afternoon.

The members of the bar staff were efficient and managed the footfall well. You can also eat in the bar restaurant. The breakfast was also very good, with a generous range of items available. The food quality was high and the restaurant operates until 10:30 at weekends. Perhaps the one area that would benefit from attention is the fact that guests were left to fend for themselves after giving their room number. I feel they should be seated and it would be helpful to have the locations and process explained to these perhaps visiting for the first time.

The one thing that needs to change is the way late checkouts are communicated to the cleaning staff. I had a 13:00 check out yet a staff member walked straight into the room at 12:20 without knocking. It appears they had not been made aware that I wasn't due to leave until 13:00.

The Village Hotel, Blackpool is an upper 3* hotel and generally delivers to a high standard in most areas. This reviewer has become quite a fan over the years due to the location, the ambiance and the value.

Lily was very informative about stays here and how to book online across country

Worst experience dealing with Memberships of any gym or health, fitness in my life at Village hotels Cardiff. Would have given zero stars if it was an option. Council gyms are far more professional.

We stayed at Village Hotel Reading from 3–4 May and had a really good experience overall. The room was clean and quite nice, and it was great to have access to the gym and pool as well. Eve at the front desk was absolutely amazing - we had an issue with the booking system, and she went out of her way to make sure we had a room, parking was sorted, and everything else we needed was taken care of. My mother-in-law was in the hospital for an emergency, and Eve helped us manage this stressful situation by making sure we didn’t need to worry about having a room and parking permit. She was fantastic and really helped make a stressful situation feel much easier. Eve’s kindness and service made a big difference to us. We also had a follow-up question the next day, and Dan at the front desk was super helpful in helping us address a parking question and making sure myself and my father-in-law were sorted. Absolutely fantastic service from Eve and Dan - thank you!

Awful customer service!! We booked on a saver rate but only noticed the next morning that we had booked the wrong location. We contacted the hotel right away to ask if they could switch the booking to the correct location and they refused to help us so we are £150+ out of pocket. Shameful!!

Bristol Village Hotel.
Great weekend get away.Great food, nice staff, gym, pool & leisure area nice. Free weekend parking.
Three employees stood out with exceptional Customer service , Rosey & Kieran in the Pub and Jasmin in the leisure centre .
Thanks for a nice weekend get away.

We love the Village, but very disappointed today as we arrived to try the so called NEW MENU not, only new design menu with price increase, guys you need to branch out a bit more on different dishes ……..
otherwise live the place for drinks and atmosphere 😔