Had a slight delay with my delivery that was meant to arrive on Friday I then contacted Aferdita on Sunday who was very helpful offered me two tins for free to tie me over until it was resolved. She t... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Fantastic customer service. I had an order go missing in Evri's care (which isn't actually a typical experience, my local couriers are great) and Evri wouldn't take responsibility. Velo responded prom... Se mer
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Received replacement of faulty product without any hassle, really appreciated that! Overall Velo pouches are better than other competitors in my option, quality is always there and if not, you're quic... Se mer
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My parcel was delivered by the courier company to the wrong address with no means to find out where it was delivered to. After having sent an email to Velo explaining the situation they promptly... Se mer
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4,6
Utmärkt
398 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 57 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Amazing product and customer service
I've been using Velo for around a year now and have a subscription for monthly deliveries. My delivery arrives the next day every month and is always exactly what it should be.
There's been a few occasions where the subscription system has gone wrong and maybe only sent (and charged for) half of what it should have. Whenever this has happened I've informed customer service and they send out the remainder with the same delivery and refund any additional charges straight away.
They've consistently shown good quality customer service and have a great product. Amazing company all round
4 april 2025
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello Ben, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Great customer service
Due to issues with a poor delivery driver I did not receive my order at the first attempt. Customer services were great however and resent my order and added an extra can for my inconvenience.
31 mars 2025
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello Sam, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Good product, poor customer service (now resolved with exceptional service)
Having previously given a 2* review due to poor customer service, Velo redeemed themselves by addressing my disappointing experience, apologising, resolving the issue and offering a generous gift as a good will gesture.
5 mars 2025
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello Timothy, Thank you for your feedback; we were sorry to hear about your issues. A member of the Customer Care Team will contact you shortly.
Helpful when half of my order got lost…
Helpful when half of my order got lost in the post. Prompt responses and information.
27 mars 2025
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello Josh, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Very easy to deal with
Very easy to deal with, sorted a slight issue straight away, wish all customer service was like them
24 mars 2025
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello William, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Svar från Velo United Kingdom
Hello Lorenzo, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Olja was very helpful with my case
Olja was very helpful with my case, thank you so much!
21 mars 2025
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello Sophie, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Customer service was amazing
Customer service was amazing. So fast and helpful when verifying my account. Thank you
20 mars 2025
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello Alex, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Excellent product and company
Excellent product and smooth website experience. Customer service are fantastic from this company. Very rapid response time and very helpful.
13 mars 2025
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello Robert, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Lovely staff- helped me resolve an…
Lovely staff- helped me resolve an issue with my order very fast through email and phone. Positive experience :)
13 mars 2025
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello Mateusz, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Outstanding aftercare!
Outstanding aftercare from the Velo team!
I received contact from a customer support specialist, following a bit of a wobble with the website and an ongoing subscription, she had caught an issue with the costing and has arranged a refund.
I hadn't realised anything was amiss!
It's fantastically uplifting seeing a company take initiative like this and intercept an opportunity to do the right thing.
10 mars 2025
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello Nathan, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
They contacted me to let me know there…
They contacted me to let me know there was a slight issue with my subscription and rectified it within a day amazing work and friendly staff.
5 mars 2025
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello Karen, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
5* service after I had a problem with…
5* service after I had a problem with my most recent order. Swiftly dealt with and I was sent free product as way of apology plus my original order has been resent. Fantastic customer support!
6 mars 2025
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello Steve, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Too strong and they made me feel sick
Too strong and they made me feel sick
4 mars 2025
Omdöme utan inbjudan
So far, So good! 🫡
So far, so good! 👍🏽👍🏽
I had a bit of an issue with the website and it was solved not only in a timely manner, but a friendly and very helpful one too.
I spoke with Olja through email and they have gone above and beyond in my opinion.
I must've either messed something up somewhere or the website was having a bit of a hiccup and I was helped in a non-judgemental, efficient and friendly way.
They easily solved my issue and even assisted by making the order for me from their end and making sure it was all ready to be sent on it's way to me!
Fantastic customer service experience. 🌟
~I'm quite looking forward to trying Velo now and I expect I will update this after my order has arrived to review the product too~ 🙌
Thanks again, hopefully I'll be back very soon! :)
UPDATE: Order arrived today, no issues at all, very happy with the brand, the nicotine hit and the flavour (watermelon ice 10mg). 10/10 will definitely be back soon to try more! :)
5 mars 2025
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello Saifír, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Definitely recommended!
I had an issue with my subscription due to an address error. Customer service were outstanding in getting it resolved. Really easy to deal with. Definitely recommended.
26 februari 2025
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello Daniel, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Amazing customer service!!
26 februari 2025
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello Harry, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Replacement of faulty can
Customer service is spot on. Received a can with split pouches. Raised this to the team and a replacement was sorted the next day!
26 februari 2025
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello Sam, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Svar från Velo United Kingdom
Hello Jayaprasad, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Excellent experience with customer service
I love ordering from VELO as they’re always super quick and customer service is excellent. I recently had to reach out to customer service for an issue resolving the courier and parcel being lost, and VELO has been super efficient in getting this resolved within no time. Thank you for always being so understanding and quick with your responses
24 februari 2025
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello Christina, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.