We have had a small problem with a few Pods. They were from different orders over a period of a few weeks. The problem continued so I reported to Vuse Customer Care. My case was handled by Yolanda M w... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I telephoned Vuse UK today, as I cannot get 6mg Vuse vapes anymore from Sainsbury’s, as I have given up smoking, and 6 mg is the lower end of what Vuse does, and I didn’t know you can order online.... Se mer
Företaget har svarat
. 3 days delivery time on an overnight delivery . As an over 18 product, this was supposed to be signed for, but DHL just left it at the door, so no option to reject delivery. . Item arrived wor... Se mer
Företaget har svarat
I bought the McLaren ultra device, it has 500gb of ram, a quad core processor capable of quantum physics, a 5TB hard drive, 6G WiFi, Bluetooth, wireless charging, built in ai and also find my vape.... Se mer
Företaget har svarat
4,2
Bra
1 tn omdömen
Har besvarat 39 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Always easy to deal with
Always easy to deal with, any problems are quickly fixed no questions. I would had hesitate to recommend them
21 april 2026
Omdöme utan inbjudan
Small problem with a couple of Pods
We have had a small problem with a few Pods. They were from different orders over a period of a few weeks. The problem continued so I reported to Vuse Customer Care. My case was handled by Yolanda M who was very caring and helpful. I have been given a full explanation of what to do in the event of the problem occuring again and a replacement order was sent. Amazing customer service - Thank you.
21 april 2026
Omdöme utan inbjudan
Great customer service
My order was lost which was confirmed by the courier so I contacted Vuse customer service and Karen B was very helpful to resolve this issue and arranged a replacement quickly. Great customer service, thank you, Karen B. :)
20 april 2026
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello Juno, thank you for taking the time to leave your feedback. If you have any queries regarding our products, you can contact our customer care team on 0800 133 7350 (Monday - Saturday 8am -6pm). Or email at info.uk@vuse.com
First Class Service from YOLANDA
I telephoned Vuse UK today, as I cannot get 6mg Vuse vapes anymore from Sainsbury’s, as I have given up smoking, and 6 mg is the lower end of what Vuse does, and I didn’t know you can order online.
I spoke to a lovely lady at Vuse who was called YOLANDA from Spain, she was so patient and understanding and helped me go through the process, and to my surprise, I got them cheaper and a free Holder, with free delivery, given to me from YOLANDA
I was so impressed with the fantastic customer service I received today.
18 april 2026
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello Patricia, thank you for taking the time to leave your feedback. If you have any queries regarding our products, you can contact our customer care team on 0800 133 7350 (Monday - Saturday 8am -6pm). Or email at info.uk@vuse.com
Overall great company
Great products, fast shipping, frequent offers & deals & timely, helpful emailed responses to queries & issues fixed easily
14 april 2026
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello Gemma, thank you for taking the time to leave your feedback. If you have any queries regarding our products, you can contact our customer care team on 0800 133 7350 (Monday - Saturday 8am -6pm). Or email at info.uk@vuse.com
Improve your service
I’ve been using your subscription service for over two years, and almost every single month I’ve had issues with delivery. Every time I raise the problem, I’m told to “be patient” and wait. If I’m expected to wait whenever it’s convenient for you, what is the point of subscribing? I could buy the same products from the corner shop when I actually need them instead of relying on your horrible, clunky service.
Almost every month I have to chase either you or your delivery company (Evri), whose service is consistently awful and should honestly be banned. I don’t have time to deal with your customer service or the dismissive responses I receive, as if I’m buying a T‑shirt instead of essential products. It’s unacceptable that I’m putting in more effort than the company I’m paying.
You need to improve your service and your delivery partner. Focus more on your customers than on your money. After everything I’ve dealt with, I want a manager to call me. This has gone on long enough and needs to be handled by someone who can actually resolve it.
10 april 2026
Omdöme utan inbjudan
I love these pods as they are very…
I love these pods as they are very discreet and I particularly like the mouth piece. The choice of flavours and strengths is also very good.
Delivery has been very quick.
Thank you
10 april 2026
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello, thank you for taking the time to leave your feedback. If you have any queries regarding our products, you can contact our customer care team on 0800 133 7350 (Monday - Saturday 8am -6pm). Or email at info.uk@vuse.com
Lieferung wiederholt nicht angekommen
8 april 2026
Omdöme utan inbjudan
very good customer service specially…
very good customer service specially Alen he was really helpful
8 april 2026
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello, thank you for taking the time to leave your feedback. If you have any queries regarding our products, you can contact our customer care team on 0800 133 7350 (Monday - Saturday 8am -6pm). Or email at info.uk@vuse.com
first class service
Absolutely first class service very patient and understanding customer service helped with both my problems and resolved the issues
7 april 2026
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello Elle, thank you for taking the time to leave your feedback. If you have any queries regarding our products, you can contact our customer care team on 0800 133 7350 (Monday - Saturday 8am -6pm). Or email at info.uk@vuse.com
Great product snd customer service
I had a problem with my order. Emailed customer services and was resolved within the hour. Great products and customer experience. Keep up the good work snd thank you.
1 april 2026
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello Lynne, thank you for taking the time to leave your feedback. If you have any queries regarding our products, you can contact our customer care team on 0800 133 7350 (Monday - Saturday 8am -6pm). Or email at info.uk@vuse.com
Excellent service
Excellent service, discounted products on subscription and Excellent customer service
2 april 2026
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello, thank you for taking the time to leave your feedback. If you have any queries regarding our products, you can contact our customer care team on 0800 133 7350 (Monday - Saturday 8am -6pm). Or email at info.uk@vuse.com
Amazing
Always really happy to help and on the odd occasion when I have needed assistance it has been resolved really rapidly.
23 mars 2026
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello Fiona, thank you for taking the time to leave your feedback. If you have any queries regarding our products, you can contact our customer care team on 0800 133 7350 (Monday - Saturday 8am -6pm). Or email at info.uk@vuse.com
I am happy with customer service
I am happy with customer service, they’re always helpful and friendly and they always respond quickly.
30 mars 2026
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello Elida, thank you for taking the time to leave your feedback. If you have any queries regarding our products, you can contact our customer care team on 0800 133 7350 (Monday - Saturday 8am -6pm). Or email at info.uk@vuse.com
Habe die Vuse golden tabbacco 20 mg…
Habe die Vuse golden tabbacco 18 mg Pods früher sehr gerne gedampft,Geschmack und throathit waren top...aber seit es die 20 mg Version gibt ,hat sich alles verändert,gerade der Throathit ist seit dem gleich null und man hat das Gefühl das man nur noch Luft zieht ohne die befriedigende Wirkung am Ende...schade ich denke ich muß mir eine neue Alternative suchen :(
26 mars 2026
Omdöme utan inbjudan
Second month and evri have lost my…
Second month and evri have lost my parcel, and I have to wait 5 days to get a replacement, same as last month, evri lost it.
24 mars 2026
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello, and thank you for taking the time to leave your feedback. A member of the team will contact you about this.
Prompt replies to my emails
Prompt replies to my emails. Postal service failed to deliver, tracking stated “ in Depot “ for over a week. Vuse offered a refund or my order to be resent. I chose the latter and they're sending with DPD 24h. The postal service had failed not Vuse.
25 mars 2026
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello Mason, thank you for taking the time to leave your feedback. If you have any queries regarding our products, you can contact our customer care team on 0800 133 7350 (Monday - Saturday 8am -6pm). Or email at info.uk@vuse.com
I ordered a new epod which arrived…
I ordered a new epod which arrived quickly but wouldn't charge. Customer service replied quickly with suggestions. Once that didn't work I was sent an apology and a new pod. Highly recommend this company
17 mars 2026
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello Shereen, thank you for taking the time to leave your feedback. If you have any queries regarding our products, you can contact our customer care team on 0800 133 7350 (Monday - Saturday 8am -6pm). Or email at info.uk@vuse.com
Vuse Customer Service department
As soon as I notified their customer service team about a problem they resolved it within hours-overall a very positive outcome !!
23 mars 2026
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello Neil, thank you for taking the time to leave your feedback. If you have any queries regarding our products, you can contact our customer care team on 0800 133 7350 (Monday - Saturday 8am -6pm). Or email at info.uk@vuse.com
Bianca was great
Bianca was great, exceptional customer service. My issue was resolved quickly and effectively.
18 mars 2026
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello Sarah, thank you for taking the time to leave your feedback. If you have any queries regarding our products, you can contact our customer care team on 0800 133 7350 (Monday - Saturday 8am -6pm). Or email at info.uk@vuse.com
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.