Vuse UK & Ireland Omdömen 1 145

Great service, fast response to queries & discounts appreciated!

. 3 days delivery time on an overnight delivery
. As an over 18 product, this was supposed to be signed for, but DHL just left it at the door, so no option to reject delivery.
. Item arrived worked for about a day before it malfunctioned
. Tried to discuss on your chat customer services, which gives as little as 30 seconds on the customer end before getting cut off, where advisors take 2-3 mins per response
.promised support timelines ignored

In short this has been about as bad as a first customer experience can get.

I bought the McLaren ultra device, it has 500gb of ram, a quad core processor capable of quantum physics, a 5TB hard drive, 6G WiFi, Bluetooth, wireless charging, built in ai and also find my vape.
It came with 2 batteries and when I needed it changing I rang Vuse and they immediately sent a 4 man team, one undid the clip, one pulled the battery out, the other had the spare all ready to go straight back in and the 4th guy let the jack down. All in all very fast, battery changed in under 3 seconds.
Very good

Very quick, polite good.

Eigentlich war ich bisher Zufrieden. Doch jetzt habe ich im Januar Ware bestellt, mit PayPal bezahlt und bis zum heutigen Tag keine Ware erhalten. Am Telefon wird man nur vertröstet das der Fall weiter geleitet wird, die Bestellung wäre Ausstehend und man bekommt schnellstens Rückmeldung. Fehlanzeige. Zum Glück konnte ich jetzt durch den Paypal Käuferschutz zumindest mein Geld zurück erhalten. Danke an Paypal. Vuse....niemals wieder

Recently had an issue with a payment so contacted Vuse customer care for advice and a solution.
Amazing support from Alen who not only sorted the problem out, but kept me up to date throughout the process. Can- not fault the service I received. Excellent 👍🏼. Well done Vuse, especially Alen 🙏🏼

I have dealt with Vuse customer service a few times, and each time I received a prompt response and my issue was resolved to my satisfaction. I am happy with the subscription, the email communication, and the quality of the product. For me, both the customer service and the products are excellent.

Thank you, Vuse.

I love vuse its my evry day used but I'm impressed with there costumer service on time and problem solver specially(BAT) he is amazing and really helpful im so happy being a part of vuse

My order went missing spoke to Nina at Vuse who was exceptional couldn’t fault her. Within a couple of hours I received an email to say a new order had been processed. Unfortunately my orders now have to be sent to me rather than the shop but it’s a small price to pay for excellent service. Thank you Nina.

Habe zwei ultra Geräte. Sind top, Akku aber extrem schwach und die ultra pods übertrieben teuer aber zum Glück funktionieren die core pods auch im ultra gerät die sind nämlich billiger und gibt's bei mir im Supermarkt um die ecke

Responded to my query quickly and efficiently.

Absolutely fantastic customer service. Excellent company and really put the customer first.
I am a very happy customer and will continue to support Vuse UK

quick and pleasant to deal with, I am a happy customer

Niemals niemals diesen minderwertigen Schrott kaufen. Von allen Vapes ist Vuse bekannt dafür auf Platz 1 der schlechtesten Vapes zu sein. Absichtlich minderwertige Hardware. Leere Versprechungen. Die ziehen euch nur Geld aus der Tasche!

I had such a kind and helpful customer service agent named Karen B. who resolved my issue with professionalism and efficiency. I highly commend her to her employers and hope that they value her commitment to her job and the customers she assists.

Have used Vuse for few years now. Goods always del by Royal Mail. They then started to use Evri. So my last delivery never turned up and took few weeks to get refund. Final order. My partner likes the pods so decided to order under their name. First and final order. 26th Jan and AGAIN no del as Evri lost it. So no goods and today 11.02.26 I have still to receive my refund. You should have stuck to Royal Mail instead of using Evri, they are abso worst courier company! Your loss, got 100 a month from us for years.

I would firstly like to start that this issue was not a Vuse problem but the delivery company. My monthly subscription was due to be delivered & I did not receive it. I spoke to a lovely lady called Olja who was absolutely amazing she sorted everything out for me & got another box sent out. I have been a customer of Vuse for a long time & I would recommend to anybody who buys vapes. They are efficient, professional & extremely helpful.

Aferdita was very helpful in dealing with my missing order and resolved it with great patience and politeness very professional 4 stars only until the order arrives many thanks

This isn’t the first time I had issues with the delivery of the orders I have made in the past,however despite the issues which isn’t stores fault but the delivery company I have always been able to get treated with respect and very understanding customer service and they always have been able to help and deliver without any doubt. I take the hat off to the lovely Leta F adviser who she not only made sure that I was kept in the loop but also went extra mile to deliver what was promised. Thank you 🙏