We have had a small problem with a few Pods. They were from different orders over a period of a few weeks. The problem continued so I reported to Vuse Customer Care. My case was handled by Yolanda M w... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I telephoned Vuse UK today, as I cannot get 6mg Vuse vapes anymore from Sainsbury’s, as I have given up smoking, and 6 mg is the lower end of what Vuse does, and I didn’t know you can order online.... Se mer
Företaget har svarat
. 3 days delivery time on an overnight delivery . As an over 18 product, this was supposed to be signed for, but DHL just left it at the door, so no option to reject delivery. . Item arrived wor... Se mer
Företaget har svarat
I bought the McLaren ultra device, it has 500gb of ram, a quad core processor capable of quantum physics, a 5TB hard drive, 6G WiFi, Bluetooth, wireless charging, built in ai and also find my vape.... Se mer
Företaget har svarat
4,2
Bra
1 tn omdömen
Har besvarat 39 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent customer service from Gabor
Excellent customer service from Gabor! He’s quick to respond and resolve issues with my order. I was very pleased to communicate with him. Thanks again!
16 december 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello Iylia, Thank you for taking the time to leave your feedback. If you have any queries regarding our products, you can contact our customer care team on 0800 133 7350 (Monday - Saturday 8am -6pm). Or email at info.uk@vuse.com
All sorted very quickly with excellent…
All sorted very quickly with excellent customer service.
16 december 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello Stephen. Thank you for taking the time to leave your feedback. If you have any queries regarding our products, you can contact our customer care team on 0800 133 7350 (Monday - Saturday 8am -6pm). Or email at info.uk@vuse.com
Amazing customer service when my parcel…
Amazing customer service when my parcel was delivered to a random address. Dealt with quickly and replacement sent. Very Happy
16 december 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello Stephanie, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Great customer service!
I've been buying from Vuse for a while now and have never had an issue until my last delivery. The package was empty due to falling out of the cardboard sleeve. I reached out to Vuse and they were absolutely great! They sent me a replacement really quickly and included freebies for the inconvenience. Communication was great and problem resolved quickly. Great customer service...thankyou Vuse team.
13 december 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello Rebecca, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
The courier lost my order and Yolanda’s…
The courier lost my order and Yolanda’s at customer service was amazingly helpful and dealt with the problem extremely quickly! Thank you Yolander!
13 december 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello Tracey, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
My recent order was lost by the…
My recent order was lost by the courier. Aferdita at customer services was able to order a replacement, as well as, include a gesture of good faith in the way of an additional product at no extra cost. The entire process was dealt with in a professional and courteous manner.
12 december 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello Tory, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Amazing customer service
My old device was broken, but their customer service is really impressive. David M answered my emails quickly and warmly (even though it's not in the working hours). With this kind of experience, I would definitely choose vuse again in future.
11 december 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello Jiaxin, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Another great encounter with Vuse…
Another great encounter with Vuse customer service. David M was professional, responsive and dealt with the problem efficiently, thank you.
11 december 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello Paul, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Vuse ist nicht mehr attraktiv
Vuse ist leider nicht mehr das, was es mal war. Die neuen Pods sind geschmacklich nicht wirklich genießbar. Creamy Tobacco, mein Lieblingsgeschmack, schmeckt wie billiger Kaugummi und hat mit dem alten nichts mehr gemeinsam. Auch das ständige gluckern der Vape ist extrem nervend. Wie hier schon jemand geschrieben hat muss nicht jeder im Umkreis von 5 Metern mitbekommen, dass ich an meiner Vape ziehe. Dazu schaltet das Teil ständig auf rot, weil ich scheinbar länger als 5 Sekunden dran ziehe. Die beiden Pods halten bei weitem keine 2.000 Züge und ich rauche auf dem niedrigen Niveau. Sind somit auch völlig überteuert. Da gibt es wesentlich geschmackvollere für weitaus weniger Geld.
Die Nuviu App funktioniert auch nur bedingt. Der Nutzungstracker garnicht. Kann man sich also sparen. Und zu guter letzt: 20mg Nikotin sind in der heutigen Zeit nicht mehr zeitgemäß!!! Weniger tut es auch. Wundert mich sowieso sehr, das so viel Nikotin drin ist, weil Vuse ja zu Reynolds American gehört und Rauchen in den USA mehr als verpönt ist.
11 december 2025
Omdöme utan inbjudan
Great (phone) service
Took a while to get through but the service was great. So kind and so helpful when an order went out of my account that I didn't make! Thanks so much.
10 december 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello Kat, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Great service thank you
11 december 2025
Omdöme utan inbjudan
Great firm
The customer service and care shown was second to none.
Will certainly use in future.
Great firm
9 december 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello Gareth, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Vuse customer services
I have been using Vuse products for 2 years and had an issue with the courier not providing a delivery date. The Vuse staff answered my E mails promptly and professionally. They also sent me two packs free to compensate for inconvenience
10 december 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello Mark, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
The best service.
9 december 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello Nedeva, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Vuse have always been great
Vuse have always been great, really speedy service. A few times I’ve had delivery issues they’ve always very helpful sorting everything out.
6 december 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello James, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Great customer service
I ordered next day delivery and the delivery company kept saying it was delayed the a week later admitted they had lost it. I spoke to a few people at Vuse who were friendly and helpful and a replacement has been sent.
I have used Vuse for awhile now and never had any problems this was just down to the delivery company.
Thanks for all your help ☺️
5 december 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello Mr Ferguson, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
The customer service is outstanding
The customer service is outstanding. Most recent package was lost by the courier and I have been initially liaising over the phone with a lady whose name I unfortunately do not recall. After that I was communicating with Karen over email. Her responses were 100% customer focused, courteous and friendly. The support team was a pleasure to deal with and a replacement for my lost order is on its way. Brilliant.
5 december 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello Thomas, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
The customer service is exceptional
The customer service is exceptional, going the extra mile when things go pearshaped. An order got lost with delivery company EVRI 😒, in the end order got replaced and shipped with DHL. Great support. Keep it up
5 december 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello David, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Excellent Company to deal with
I have been using this company for a few years now.
The tobacco is much cheaper than in the shops.
You receive a free device every 6 months of continuous subscriptions.
When I had a problem with a delivery it was dealt with quickly. When my discount code did not work, this was also dealt with quickly. I have never had to wait for them to answer the phone. It is answered promptly and pleasantly. Telephone operators very helpful with any query.
4 december 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello Christine, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Great customer services
Mistake was made, upon contacting customer services- problem was promptly resolved. Alen F has been attentive and professional, a real asset to the company. Thank you
2 december 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello Igor, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.