We have had a small problem with a few Pods. They were from different orders over a period of a few weeks. The problem continued so I reported to Vuse Customer Care. My case was handled by Yolanda M w... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I telephoned Vuse UK today, as I cannot get 6mg Vuse vapes anymore from Sainsbury’s, as I have given up smoking, and 6 mg is the lower end of what Vuse does, and I didn’t know you can order online.... Se mer
Företaget har svarat
. 3 days delivery time on an overnight delivery . As an over 18 product, this was supposed to be signed for, but DHL just left it at the door, so no option to reject delivery. . Item arrived wor... Se mer
Företaget har svarat
I bought the McLaren ultra device, it has 500gb of ram, a quad core processor capable of quantum physics, a 5TB hard drive, 6G WiFi, Bluetooth, wireless charging, built in ai and also find my vape.... Se mer
Företaget har svarat
4,2
Bra
1 tn omdömen
Har besvarat 39 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent service after order wasn't correct
My order wasn't complete, so after I contacted them, they sorted it, and kept me updated with the process
29 november 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello Amanda, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Excellent customer service again
Excellent customer service again. Despatched a replacement for a faulty device the same day.
26 november 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello Brian, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
I started to use this company to quit…
I started to use this company to quit vaping and after I quit I unsubscribed from there emails but they still constantly send me back to back email. They don’t want to help you quit they just want your money. So just remember if you do order from the your email will forever get spammed by them.
25 november 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello Jonathon, thank you for taking the time to leave your feedback. A member of our customer care team will contact you soon
Kundenservice??
Kundenservice??? Falsch gedacht. Hatte mit dem Kundenservice Kontakt, da ich von dem 30tägigen Zufriedenheits-Rückgaberecht gebrauch machen wollte. Generierte E-Mails als Antwort ohne Bezug auf vorher geschilderte Umstände. Nicht gerade zufriedenstellend und keine Lösung !!!
20 november 2025
Omdöme utan inbjudan
The Vuse Ultra is perfect
The Vuse Ultra really works for me and has now replaced regular cigarettes everyday.
Quick charging, long lasting battery, great flavours.
Excellent support also!
24 november 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello Yanik, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Amazing customer service
Amazing customer service, Jeta was incredibly helpful,professional and super quick in resolving my issue. The whole experience was easy and efficient.
22 november 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello Rachel, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
I have been buying Vuse products for a…
I have been buying Vuse products for a while now and there was a problem with my order which was promptly dealt with to my satisfaction. I will continue to be a customer.
20 november 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello Ivan, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Great customer service
I have used this company for nearly a year now and have always had great service. I recently contacted them for a replacement magnetic charger and they sent me one the same day with a new pen. Fabulous customer service!
20 november 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello Sandra, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Perfect service
Perfect service. Completely professional have used this brand for years never any issues. Unfortunately I bought a faulty one but they sorted straightaway and without any issues.
19 november 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello Angela, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Great customer service
Great customer service. Always polite and helpful
18 november 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello Emma, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Very Hit & Miss!
I've used Vuse twice. The 1st time, everything went swimmingly. The 2nd order was not sent out on time (should have been same day dispatch) and I ordered it around 8am on a Wednesday. It went out the following day, meaning Evri (yeah, I know!) didn't receive it until Friday morning. It's finally reached the local depot on Saturday but they're not delivering which means I won't get my order until next week now.
They claim same day dispatch. They don't.
They claim 2 day standard delivery. They don't.
When I spoke to CS they did admit that it hadn't gone as quickly as it should have, but didn't admit liability in the fact that it wasn't dispatched on time like they promise.
The person who I spoke to has offered to send out a complimentary pod pack which is appreciated, but I'm still now having to purchase more later today as I won't get my order, nor the comp pods until next week.
And therein lies the problem... what is the point or use in using Vuse to order directly from their website? I haven't bothered with a subscription yet as I wanted to see how things went and this now confirms I've done the right thing. It's just not WORTH the hassle if something goes wrong.
I'm not ordering for the sake of ordering, nor am I hoarding thousands of packs like I've been shopping at Costco. I order when I know I'll need them. Sadly on this occasion, they've fallen flat and it's going to take the best part of a week to receive my order.
Vuse - you MUST do better. It was ordered around 8am. You had a full day to get my order out. When I ran stores as a store manager arranging deliveries, they were immediately worked on and not once was an order held for longer than 2 hrs.
12 november 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello Glen, thank you for taking the time to leave your feedback. A member of our customer care team will contact you soon
Thanks to Jeta F for all the help
Thanks to Jeta F for all the help, care and understanding shown with my 2 incorrect or not received orders. I very much appreciated the constant responses putting me at ease.
6 november 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello Lesley, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Order issue
I had an issue with recent order and Nora in the IRL customer service team was extremely helpful and resolved my problem within hours. Excellent customer service!
6 oktober 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello Dave, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Aferdita provided amazing customer…
Aferdita provided amazing customer service, such a good company. Best flavours.
10 november 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello Alice, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Great customer service
I recently had an issue with a Vuse order that didn’t arrive because the delivery driver dropped it off at the wrong address. I reached out to Vuse customer support, and I was genuinely impressed with how helpful and understanding they were. They quickly looked into the problem and offered to send me a replacement order with next-day delivery at no extra cost.
The whole situation was resolved smoothly and professionally, and their friendly support team really made a frustrating experience much better. Great customer service—thank you, Vuse! Definitely will order again.
7 november 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Vuse
Have been subscribing to Vuse for quite a while now and have found them to be an excellent company my orders are always despatched on time and price of my vapes are value for money compared to other company's.
5 november 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello Stephen, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Waste of time
Absolutely useless and non functional customer care. I have been with Vuse for 2 years now and faced issue with my card and when repeatedly I removed and added 3 different card details, it kept saying order failed. The solution give to me is cancel the subscription and restart, no option to cancel the subscription is available. Order number: 45000791366
5 november 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello, thank you for taking the time to leave your feedback. A member of our customer care team will contact you soon
Great experience
Ease of ordering, returns, and efficient customer service
4 november 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Excellent service …
Excellent service when 3 of my ordered cartridges went missing.
22 oktober 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello Rajesh, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Superb
Great customer service. The advisor listened carefully to my problem then went on to tell me how she would resolve it with a follow up email to confirm everything. Shortly after order confirmation was received and also the promised email. Excellent understanding of how to deal with the public other companies could learn a lot from Vuse!
28 oktober 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello Bernadette, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.