We have had a small problem with a few Pods. They were from different orders over a period of a few weeks. The problem continued so I reported to Vuse Customer Care. My case was handled by Yolanda M w... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I telephoned Vuse UK today, as I cannot get 6mg Vuse vapes anymore from Sainsbury’s, as I have given up smoking, and 6 mg is the lower end of what Vuse does, and I didn’t know you can order online.... Se mer
Företaget har svarat
. 3 days delivery time on an overnight delivery . As an over 18 product, this was supposed to be signed for, but DHL just left it at the door, so no option to reject delivery. . Item arrived wor... Se mer
Företaget har svarat
I bought the McLaren ultra device, it has 500gb of ram, a quad core processor capable of quantum physics, a 5TB hard drive, 6G WiFi, Bluetooth, wireless charging, built in ai and also find my vape.... Se mer
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4,2
Bra
1 tn omdömen
Har besvarat 39 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great products and even better customer service from Nina M.
Been using Vuse products for almost 5+ years now. Probably the best on the market from other nicotine replacements I have tried in the past! I’ve had a few issues with my few devices and have always had a great time being able to resolve the issues with the help of the Vuse customer service teams. Today I had the pleasure of being helped by Nina M, who kindly helped me out today when one of my Vuse Pro devices wasn’t charging properly. She promptly helped me, asked what my issues were and offered some troubleshooting adevice and when that didn’t fix the issue she was able to send me a replacement free of charge. Will continue to be a loyal Vuse customer until I can finally kick the nicotine habit one day!
20 oktober 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello Meg, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Shocking
Shocking. Every time I order and pay for next day delivery it takes a week then the tracking will change randomly from 'In Transit' to 'In the Warehouse' and they 'have to re-send'. Fraudsters. Do not use. Feels like a major scam to me.
16 oktober 2025
Omdöme utan inbjudan
Amazing Customer Servicce
My subscription came up a few packets short. I contacted them through the live chat, and within 15 minutes they had sent a new order with the missing packets. Jeta F. was extremely helpful!
15 oktober 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello Charlie, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
I can only give 5 stars
I can only give 5 stars. I am happy to order with them. I done it couples of times now. I had a issue with the delivery company but Vuse UK solve it straight away, they replace my order in no time and also gave me a small present for the inconvenience.
I highly recommend it, definitely I will order from them from now on. They also have quality products designed for your taste. Thank you very much.
15 oktober 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello Liliana, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Great customer service.
I have a Vuse subscription (ex smoker now vaper), and it is significantly cheaper to buy direct than in store. I do have to comment on their customer service. I had my first ever issue with a pod becoming detached in the device making it unusable. I emailed customer service and got a reply the same day. After sending over pictures of the serial number of the device and the issue they replied the next day, agreeing to send a new device and a pack of pods for the inconvenience. Great to see in this day and age prompt responses and problems being sorted with no fuss or issues.
10 oktober 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
I have a subscription with Vuse for a…
I have a subscription with Vuse for a while and I'm very happy with monthly delivery to my door. They have much better prices than any shops so it's worth to subscribe. Highly recommend 👌
10 oktober 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello Julita, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
First class customer service
Had an issue with billing and delivery and it was all ironed out. First class customer service and an absolute delight to deal with. Well done you!
7 oktober 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello David, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
I had a problem with a device and by…
I had a problem with a device and by speaking to an assistant online my problem was sorted out with ease. 5 stars, thank you
7 oktober 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello Dan, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Excellent guest service is always on…
Excellent guest service is always on display when a recovery situation arises, and Esma and the BAT Team have been extremely helpful. Thank you.
6 oktober 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello Stefano, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Excellent service 100per cent
Excellent service 100per cent. Thank you for your speedy,excellent service. So quick and easy.
6 oktober 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello Melanie, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Had issues with delivery and never…
Had issues with delivery and never received my order (Evri’s fault - shock horror) Olja from customer services was amazing. So helpful and sent out a replacement order straight away for me. Will definitely be ordering again!
3 oktober 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello Victoria, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Svar från Vuse UK & Ireland
Hello Claire, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Excellent Customer Service
I received delivery of my order of vape pods and there was an item missing. I contacted Vuse and I was speaking to a lovely representative in less than a minute. In less than 5 minutes my problem was resolved and the representative went above and beyond. His customer service, professionalism and care was exemplary.
30 september 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello Alexandra, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
My order was incomplete
My order was incomplete. Olja remedied this immediately and sent the remaining products.
Thank you
29 september 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Really happy with the service and…
Really happy with the service and ordering process with vuse. We've been through a few different suppliers and brands but we love the blackcurrant ice and spearmint ice flavours. Issue with delivery quickly resolved too so brilliant customer service.
26 september 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello Becci, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Svar från Vuse UK & Ireland
Hello Peter, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Contacted Vuse regarding an order that…
Contacted Vuse regarding an order that had not arrived.
My query was dealt with quickly and promptly
25 september 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello Sarah, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Leaking pods All in all I like the vuse pods and…
All in all I like the vuse pods and have been using them for quite a few years. The golden tobacco is the closest thing I found to an actual cigarette. I really don’t like the new pods though, the pod is too dark and it’s hard to see how much liquid is left, and they often leak if the device is not kept completely upright and then you get the horrible taste of liquid in your mouth. I have complained and they are responsive but it’s too much hassle to get anything done, having to give receipts and batch numbers etc. I still use them because of the flavour but the pods need improving. I didn’t have the problem with the old pods.
24 september 2025
Omdöme utan inbjudan
Just dealt with Customer Services and…
Just dealt with Customer Services and problem was solved in a matter of minutes. Very pleased with the outcome and speed of reply.
24 september 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello Peter, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Amazing customer service from Yolanda
Amazing customer service from Yolanda. Sorted the Evri issue effectively and super lovely to speak to.
23 september 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello Zoe, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.