We have had a small problem with a few Pods. They were from different orders over a period of a few weeks. The problem continued so I reported to Vuse Customer Care. My case was handled by Yolanda M w... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I telephoned Vuse UK today, as I cannot get 6mg Vuse vapes anymore from Sainsbury’s, as I have given up smoking, and 6 mg is the lower end of what Vuse does, and I didn’t know you can order online.... Se mer
Företaget har svarat
. 3 days delivery time on an overnight delivery . As an over 18 product, this was supposed to be signed for, but DHL just left it at the door, so no option to reject delivery. . Item arrived wor... Se mer
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I bought the McLaren ultra device, it has 500gb of ram, a quad core processor capable of quantum physics, a 5TB hard drive, 6G WiFi, Bluetooth, wireless charging, built in ai and also find my vape.... Se mer
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4,2
Bra
1 tn omdömen
Har besvarat 39 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Disappointing Experience – Poor Customer Support and Unresolved Issues
I've been a loyal Vuse customer for years, using their vapes and vape pods without issue. However, recently I’ve been facing a problem where the pods have been tasting burnt, and I couldn't figure out if it was the pods themselves or the device. I ended up spending over £100 trying to test out new pods to figure it out, keeping both full and half-full pods for reference.
I reached out to Vuse customer service, and while they were initially responsive, the whole process quickly became frustrating. After going back and forth, they asked for serial numbers, which I offered to send via post at my own cost. I also asked for instructions on how to prove my purchases, which they insisted I provide. Despite keeping all evidence and doing everything they asked, this morning I was told they wouldn’t do anything to resolve the issue.
It’s especially frustrating since their policy clearly states "100% satisfaction guaranteed," yet they’ve refused to honor that. They claim it’s been too long, but some of the pods I’m referring to are as recent as the same day we started emailing! I’ve wasted my time and money, and I feel like I’ve been completely let down.
I’ll be keeping the pods and considering my next steps, including seeking legal advice and possibly contacting trading standards. At this point, I can’t recommend Vuse based on my experience, as customer satisfaction doesn’t seem to be a priority for them.
23 september 2025
Omdöme utan inbjudan
Subscription page unreliable. Very annoying.
And the rating is for their system and customer service. I reactivated my subscription. My card had been renewed and I changed the details. But my subscription order failed. After speaking to 4 separate service reps, and each time being reassured that all is in order, I kept getting "order failed" emails. They just wasted my time. Obviously, something was wrong but even their own people couldn't find it. And obviously their system does not recognise an update to a payment card. Im soooo annoyed.
21 september 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello and thank you for taking the time to leave your feedback. A member of our customer care team will contact you soon.
As someone who has used multiple vaping…
As someone who has used multiple vaping products over the past few years, vuse is most definitely the best, they have the tastiest flavour and are a highly reputable brand. The pods are sleek and easy to use and the vaping experience is highly satisfactory and very very smooth not harsh at all. I would highly recommend as vuse are now my go to over and other vape brands!
12 september 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello Jacob, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Excellent customer service
Received immediate response to my email and my query was quickly resolved.
The customer service is excellent, always easy to speak to someone or receive a quick email response.
10 september 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello Theresa, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Great customer service
Great customer service. Had an order go missing and Alen F sorted out a replacement straight away.
8 september 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello Peter, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Excellent customer care team
Really excellent customer service at Vuse.
My query was dealt with and more. The lady solved my issue immediately and was so kind by compensating me.
Such friendly and helpful customer care team.
5 september 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello Xenia, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Dissapointed
Dissapointed. I bought the Vuse pro from Morrisons. Regardless where I bought it from its Vuse. It states 2000 puffs and each Pod I have used I have had around 100 puffs. On top of that 10mg without menthol just makes me cough and wheeze. I eventually cough and wheeze on the menthol. I was considering buying the new 6mg ice one but for the price and puff ratio I don't think there is any point. Whoever is testing the puffs numbers must be taking a drag for 0.0000000001 seconds.
5 september 2025
Omdöme utan inbjudan
Excellent customer service
Excellent customer service.
Let down by the delivery company (next day delivery selected)
Prompt reply from customer service advisor (Jeta)
More than happy with the resolution offered. Well done Vuse 👍
5 september 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello Rebekah, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
What can I say well done vuse my.last…
What can I say well done vuse my.last order i never got and went on line to find out why they replaced all of my order with next day delivery I have ordered before and after today will order again thank you vuse and keep up the good work
3 september 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello Anthony, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Customer Experience
Many thanks to Nora for handling my customer query. She provided excellent service in what was a particularly difficult case. The level of professionalism and support she demonstrated is the kind of customer service I wish I'd receive ALL the time from other companies.
2 september 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello Shane, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
I bought recently vuse ultra
I recently bought the Vuse Ultra, and so far it’s been the worst purchase I’ve ever made. It doesn’t show a daily pass unless you use that “app” — which isn’t even a proper app and works so poorly. The pod you buy is supposed to last up to 1,000 puffs, but you barely get 600. Paying £9 for 2 pods feels like a robbery. I wish I could get a refund for my Vuse Ultra. It was my fault for trying it, but never again
2 september 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello Alessandro, thanks for taking the time to leave your feedback regarding your recent experience. A member of the team will reach out to you shortly.
Excellent customer service
Excellent customer service. Yolanda is very efficient and professional.
2 september 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello Paul, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Customer service
Been a subsciber with Vuse for few years now and this was the first time I had an issue, Nora in customer service resolved it straight away and was very efficent
27 augusti 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello Lynda, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Great customer service
Great customer service! I had an issue with my delivery through no fault of Vuse and they resolved it for me super quick and replaced my order. Thank you!
22 augusti 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello Christina, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Customer service at vuse is excellent
Customer service at vuse is excellent, Had a problem with my delivery for a monthly subscription. Phoned their customer services and all sorted same day and new delivery arrived next day.
21 augusti 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Had an issue with pods
Had an issue with pods, was resolved pretty much straight away, replacements sent straight out, support were great and replies were very quick, not very often you get quick stress free support from companies these days, so well done Vuse( and especially Olja)
2 augusti 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello Chris, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Can't fault Vise UK customer service
Can't fault Vise UK customer service, Helpful, efficient and polite.
Been a smoker for over 40 years. The product has helped me stop smoking and now I just use Nil Nicotine Menthol Pods to stay off the cigarettes.
20 augusti 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello Mostyn, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Fuse vapess
Stopped smoking two years ago with the help of fuse vapes ,always use the lowest strength vapes which has helped me out a lot as I was 20 cigarettes per day , never had any problems with them ,
19 augusti 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello John, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Order regularly and most of the tine…
Order regularly and most of the tine great, have had few occasions when payment hasn't been taken so order cancelled, however contacted customer care who told me to reorder which I have done overall good service
18 augusti 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello Marion, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
The best
After many attempts to stop smoking cigarettes i finally found VUSE. Excellent products and customer service quick to correct any issues. If anyone is thinking of using them order directly from site, discount is amazing!!
18 augusti 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello Marion, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.