We have had a small problem with a few Pods. They were from different orders over a period of a few weeks. The problem continued so I reported to Vuse Customer Care. My case was handled by Yolanda M w... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I telephoned Vuse UK today, as I cannot get 6mg Vuse vapes anymore from Sainsbury’s, as I have given up smoking, and 6 mg is the lower end of what Vuse does, and I didn’t know you can order online.... Se mer
Företaget har svarat
. 3 days delivery time on an overnight delivery . As an over 18 product, this was supposed to be signed for, but DHL just left it at the door, so no option to reject delivery. . Item arrived wor... Se mer
Företaget har svarat
I bought the McLaren ultra device, it has 500gb of ram, a quad core processor capable of quantum physics, a 5TB hard drive, 6G WiFi, Bluetooth, wireless charging, built in ai and also find my vape.... Se mer
Företaget har svarat
4,2
Bra
1 tn omdömen
Har besvarat 39 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Lovely customer service from Gabor T.
My order was returned to the sender as I was on holiday. I called customer service and received a lovely outcome from Gabor T. who was so pleasant, efficient and who sent my order with next day delivery. Well done Vuse and Gabor T.
18 augusti 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello Anca, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Lost order
Order was shipped but lost in transit, contacted vuse and new order created and sent i wait in anticipation but overall very helpful
18 augusti 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello Andrew, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Unmögliche Preisentwicklung - Wechsel auf tolle Alternativen
Ich habe viele Jahre bei VUSE bestellt und war recht zufrieden. Mittlerweile sind die Preise jedoch überdimensional erhöht worden, dass ich komplett wechsle. Die Go Ultra als Device kostet knapp 30 EUR, die Pods dazu mit 2x2ml kommen schon 14 EUR. Selbst im Abo mit stolzen 15 Stück sind es noch knapp 11 EUR. Das ist teurer als Zigaretten. 2ml ersetzen auch niemals eine Schachtel Zigaretten von der Ergiebigkeit. Die App der Go ist eine abenteuerliche Drittanbieter-App in der man sehr umständlich irgendwie das Device einrichten soll. Für diese hohen Preise passt das Produkt nicht mehr, auch, dass man um den Akkustand zu sehen, erst einen Knopf drücken muss. Ich bin jetzt komplett auf die IVR Air und IVG Pro Serie umgestiegen. 12ml bei der Pro für ca. 13 EUR, 4ml bei der Air für ca. 7 EUR. Die Geräte kosten unter 10 EUR und die Sache, dass man immer mehr als die 2ml der Vuse on Board hat ist einfach nur hervorragend. Man kann an den Mitbewebern gut erkennen, dass die Preisentwicklung von Vuse nichts mit der erhöhten Besteuerung zu tun hat.
14 augusti 2025
Omdöme utan inbjudan
Excellent customer service
My order with tracked Royal Mail did not arrive so I phoned customer service, was put through to an advisor promptly who apologised and told me that if the item had not been delivered within the next 2 days they would resend. Meanwhile they would send a complimentary item by next day delivery. This was followed by a confirmation email. Very efficient effective service.
12 augusti 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello Ruth, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Exceeded Expectations
Received fantastic customer service from Jeta F today after I reported a shortage in my delivery. Issue resolved immediately with great courtesy. My experience exceeded expectations. Well Done!
9 augusti 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello Matt, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Delivery damage
Had a problem with my parcel being damaged in transit and items missing. Dealt with swiftly and replacements sent. Excellent Customer service thank you
7 augusti 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello Alison, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
My issue was resolved quickly and to my…
My issue was resolved quickly and to my complete satisfaction
5 augusti 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Outstanding customer service
Alja was an absolutely amazing advisor, so quick in response and very understanding. I have been with the company for many years and the products are exactly what I need. If an issue occurs it is dealt with swiftly.
5 augusti 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello Danielle, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Vuse customer service is beyond…
Vuse customer service is beyond professional, friendly and very satisfactory. They were ready to help me find a solution and beyond. Really lovely. Thank you!
4 augusti 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello Yosha, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Missing items
I can't recommend Vuse customer service enough! A huge thanks to Nora B for helping me with my order, which was missing some items. She was polite, apologetic, and very efficient. The matter was resolved in just 2 days and my replacements arrived the next day! I'm one very happy customer 😀
28 juli 2025
Svar från Vuse UK & Ireland
Hello Natalie, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
I have purchased from them a few times
I have purchased from them a few times, I've had a couple hiccups when using the website or ordering but the customer service is phenomenal. Any issues are resolved as a matter of urgency and the team are just so kind and thoughtful.
2 augusti 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello Molly, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Excellent
Had an issue with delivery (Royal Mail, not Vuse) and Olja was extremely helpful and very efficient and resolved my problem with no drama. Been using Vuse for some months now and will continue to do so due to Olja’s excellent customer service. Than you again Olja
1 augusti 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello Deborah, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
I haven't had any problems at all
I haven't had any problems at all. The service is excellent and delivery is first class.
31 juli 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello Ian, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Vuse is far from Premium
Vuse it already over priced and I recently had a problem with my unit where it was vaping on it's own. Rather than offer any kind of refund I have been waiting weeks while I get questions about batch numbers colours of items, they sold me through their website which is clearly on my account and I have to nudge them for responses. Far from the premium serviced advertised.
12 juli 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello Ashley, thanks for taking the time to leave your feedback regarding your recent experience. A member of the team will reach out to you shortly.
I had an issue with missing items I had…
I had an issue with missing items I had ordered and paid for, when they did not arrive I contacted Vuse who also mt to complete an email and attach any photographs I had, which I did, my queiry was sorted out within the hour with extras as a complimentary offering. Very impressed, my Vuse items are out for delivery today, less than 24 hours since I contacted them with my missing items.
24 juli 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello Tracy, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Very happy with Vuse customer service
Very happy with Vuse customer service. Having rung to find out why my parcel had not arrived, Karen said it had likely been lost in the post and immediately offered a full refund or a replacement. I asked for the latter and she immediately organised that, adding an extra box as a gesture of goodwill. 10 out of 10 from me.
24 juli 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello Dani, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Thank you Esma for all your help with…
Thank you Esma for all your help with returning an order and with sending a gift for the ‘inconvenience’ and then arranging the replacement. Many thanks again 😊
24 juli 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello Tina, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
I really like these products and the…
I really like these products and the customer service is fantastic.
24 juli 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Absolutely amazing customer service
Absolutely amazing customer service had an issue with the delivery company nothing that Vuse could do themselves resolved very promptly. I love the products anyway but have great customer service as well means look no further.
23 juli 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello Emily, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
A delivery had not arrived when the…
A delivery had not arrived when the carrier said it had. I contacted Vuse told them of the problem, they shipped a replacement straight away. Fantastic service.
21 juli 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello Colin, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.