ZYN UK Omdömen 

I am actually shocked to be writing this, but I’ve honestly never experienced such poor customer service.

I had a complaint and have had to repeatedly chase for updates, been given different explanations by different members of staff and been promised phone calls from managers that never happened.

Two times, I was told a manager would personally call me back. Both times, nobody bothered to call. I ended up having to chase them myself just to find out what was happening.

When I finally spoke to a “senior manager”, I felt that I wasn’t being listened to and that the situation was being escalated rather than resolved. I actually had to ask him to listen to me and stop talking over me.

By this point, I was incredibly frustrated after weeks of chasing and being let down. However, I expected someone in a senior management position to remain professional and try to de-escalate the situation.

I’ve also been told that my issue was being investigated, yet nobody ever came back to me with an update or an actual resolution.

The whole experience has been incredibly frustrating and has taken up far more of my time than it ever should have done.

It’s not even just about the original issue anymore it’s the way I’ve been treated. Really disappointing from a company I had been a loyal customer to. I certainly would not recommend them

Product good, service bad. Ever since the update on the website I haven't been able to log in (Ive been saving my points) its been a couple months since I sent my first email, ive sent one every few weeks and tried calling the help desk, and hitting 1 for a call back. Noone has helped me log back into my account. The customer service here sucks!
*Update* I seen your reply, however I do not have an email, nor can I find it in my spam folder.

worst costumer care

I've just received my metal ZYN tub love the tub the design is awesome but it lacks different colour options but over all love the zyn products

I've just been introduced to pouches & so far so good. Went on the zyn website & signed up & got a tub of pouches & 2 x melts for free. Absolutely fantastic. Delivered the next day. Top service. The melts are the best & you just pop in mouth & they dissolve under your top lip. Nice tingle & then gone. No soaked pouch to dispose of. Win win. Would highly recommend. Thankyou zyn. Great service

These guys call me everyday when I'm at work, I tell them I cant talk because I'm at work and need to call when I'm not at work but they still do it daily to tue point I've had to block them from calling me, I shop at many companies that do pouches and none of them ever bother me also I've had empty actual pouches in tins but they asked for batch codes and thats it, no apology or anything, I shop elsewhere now where they're only £1.59p per tin

I’ve always had a very positive experience with Zyn even as a example fadwa called me from customer care to see how I was and to see if I am happy with the product I’ve been using everything has been perfect very professional and I love the new melts ! Really nice product thanks again FADWA for being so nice

Great e commerce platform & very fast accurate order & processing time.

Great service

Having tried Zyn nicotine pouches in the past and only recently changing to a cheaper competitor, I was given the chance to try their new Zyn Melts , free of charge so thought why not.
Ordering was simple , communication good followed by super fast next day delivery. Can't be faulted.
The new Melts come in a very fancy tin , not overly minty but have a strong but short lived kick of nicotine. Will no doubt prove useful for that quick hit but I would prefer them to last longer as they disappear well before the stated 5 minutes.
Will no doubt buy more as they will serve a purpose in my attempts to quit smoking.
Thanks Zyn , they're good but could be better

Amazing i this

Received an "order delivered" notification with no delivery to be found. When I followed up with customer service, they gave me a vague response about issues with orders. Refund process started but no hope.

Emily was more than helpful, she explained the product in a very professional Manner and I’ll definitely be buying this product in the near future as I’m struggling to quit smoking! Thank you for your help Emily mcdonald Liverpool soho

Ordered the free sample can last Friday, due to be delivered Saturday. I was in the shower Saturday morning so I missed the delivery, instead of posting it through the letter box or putting in a safe place, back garden or anywhere safe they delivered it to a neighbour. When I tried to retrieve the parcel said neighbour claimed to not have it (despite the picture clearly showing the same guy) I contacted Zyn right away and was told I’d receive a update within 2 days. (Either a replacement or a refund) bear in mind I paid nothing, it’s a sample. I contacted them today as I heard nothing. Was guarenteed it would be delivered today by 10pm. Received a email at 1pm saying they were still investigating and I’d receive an update soon. Feels like I’m being punished for DHL messing up. Ordered samples from Velo and XQS and received both promptly. Very unprofessional all around. Clearly don’t care about their customers, think I’ll use the competition for future orders. Thanks Zyn!

Bad customer service . Products faulty. Very bad never again

Great product, friendly enthusiastic staff (particularly Daisy who I spoke to the other day). I enjoy the subscription service for its convenience and reduced cost/tub!

Been smoking for years and nicotine pouches are the only way I’ve managed to give it up, with Zyn being my personal favourite. They have a much better selection of flavours then they used to a few years ago and they’re the only non-smoking nicotine product that gives you the same buzz, would definitely recommend if you’re trying to quit smoking or vaping.

I love Zyn products, I have no desire to smoke, I don't get the night time breathing issues that come with vaping, the nicotine hit is sustained and pleasant and flavours that i use are very enjoyable.. My wife has also become become addicted to kissing me again through my Zyn useage which is funny and a decent bonus, her favourite flavour is black cherry and to be clear, she has only ever used Zyn through 3rd party means... - Today I spoke with an advisor Called Daisy, she was very polite and personable. I found our interaction to be very pleasant. Further to the above, the prices on subscription are very reasonable and if you are a regular user you should definitely utilise this facility. (I use 1.5mg, 3mg and 6mg pouches)

Got the subscription to lower the costs my only gripe would be that there is not enough flavours for the mini 6mg products, just spoke to daisy from their customer service department and honestly, i couldn't be happier. I wish everyone was like daisy. ❤️

My first order was great, however I'm not happy how they handled my complaint after my order was delivered to the wrong address and lost. I called them and they said they'll send the order again the next day. Over week later I got an email saying they'll refund me in 10 days. They had a 3 for £10 deal on, but now if i wanted to reorder it would cost me more than £16. They gave me a £10 voucher but charged me another £9.50 to receive my order. Im not sure why, because if I reordered it would only be £6 extra and not £9.50. So after 2 weeks I still don't have any product. This is my last order through ZYN. Resellers are much cheaper and reliable than ZYN.
*Update*
I had a call from Zyn today, the lady on the phone was very helpful, apologetic and finally resolved my issue. I've given 2 more stars as it seems like they do care about customers after all, just a little slow with catching up.