Had a slight delay with my delivery that was meant to arrive on Friday I then contacted Aferdita on Sunday who was very helpful offered me two tins for free to tie me over until it was resolved. She t... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Fantastic customer service. I had an order go missing in Evri's care (which isn't actually a typical experience, my local couriers are great) and Evri wouldn't take responsibility. Velo responded prom... Se mer
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Received replacement of faulty product without any hassle, really appreciated that! Overall Velo pouches are better than other competitors in my option, quality is always there and if not, you're quic... Se mer
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My parcel was delivered by the courier company to the wrong address with no means to find out where it was delivered to. After having sent an email to Velo explaining the situation they promptly... Se mer
Företaget har svarat
4,6
Utmärkt
398 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 57 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very good customer service and fast…
Very good customer service and fast delivery
22 februari 2025
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello Sabrullah, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Great Customer Service
Contacted support regarding the free sample offer not going through and was alerted I had made two accounts by accident. This was fixed so quickly by Hana L and a sample was organised to be sent out immediately.
17 februari 2025
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello Elliot, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Elite customer service
Had an issue where my subscription had been split into 2 orders and 2 transactions
Called up and spoke to Nora B who fixed the issue and sorted a refund for the extra cost that was incurred
This took under 5 minutes total, other companies need to take note from velo on customer service
17 februari 2025
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello Jack, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Great customer service
Had to get in touch with customer service, I was having problems with an order. Got in touch with the live chat and Esma helped me very quickly and solved the issue, great customer service thanks again!
11 februari 2025
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello Grant, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Excellent customer service received by…
Excellent customer service received by Nora B.
7 februari 2025
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello Howie, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Velo Sweden
Velo Sweden. I tried to contact you guys about some bad products iv'e bought. I sent picture, batchnumber and wasted my time to fill your your form without any respone. I've done it now three times but you guys don't reply. Three different packages of the same flavor have been all powdery with broken pouches. Waste of money. And it's not the first time i bought bad products from you.
And one more thing is when you try to send photos on your website you can only send one photo. And it always says "file too large". So i have to crop the photos to make it in to one photo. But even then it says it's too large even if the photo is only 3mb. So i have to comprimise the picture...
28 januari 2025
Omdöme utan inbjudan
Excellent customer service
Excellent customer service, and a perfectly suitable response time for a weekend ticket.
Velo have always resolved any issues, and compensated me, whenever any issue has arisen, even if the issue wasn’t specifically theirs (couriers!).
4 februari 2025
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello Nick, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Customer service is fantastic i like it…
Customer service is fantastic i like it they will be there to assist you i had a problem with my subscription so they sort it out for me in just a few mins thanks to their customer service team..
You guys are wonderful keep the good things up..
3 februari 2025
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Fantastic Company
Customer service is always spot on. Website is easy to use, so much easier getting a few delivered at a time rather than going to the shop. The points system is brilliant to save on your next order, overall quick delivery. Using for almost 2 years now and every single time has always been next day delivery. 1 star ratings about delivery is usually down to the courier not VELO, not had a single issue with the company and will always order from the website. Just be mindful that placing orders on weekends won’t be next day delivery so make sure orders are placed Thursday/Friday evening if you want next day delivery.
30 januari 2025
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello Kieran, thanks for giving us your feedback. It’s always great to hear that our customers enjoy using our products. Remember, if you have any questions about our products, the Customer Care Team are always on hand to help. You can either call them on 0808 555 5938, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at: Info.gb@velo.com
Great products, greater customer service
I’ve been using Velo for almost a year now after using the free trial can & im always impressed with their products.
Not only is the site easy to navigate, but the customer service is *always* helpful & quick to respond.
The quality of the pouches speaks for itself & of all the snus I’ve used, this is my favourite tobacco-free brand.
29 januari 2025
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello, thanks for giving us your feedback. It’s always great to hear that our customers enjoy using our products. Remember, if you have any questions about our products, the Customer Care Team are always on hand to help. You can either call them on 0808 555 5938, 6 days a week between 8am – 6pm. Or, use our online chat service, again available 6 days a week, or send us an email at: Info.gb@velo.com
Great help on live chat
Great help on live chat. I love velo pouches, they’ve helped me stop smoking and I wouldn’t have any other brand other than velo 😊
27 januari 2025
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello Rachael, thanks for giving us your feedback. It’s always great to hear that our customers enjoy using our products. Remember, if you have any questions about our products, the Customer Care Team are always on hand to help. You can either call them on 0808 555 5938, 6 days a week between 8am – 6pm. Or, use our online chat service, again available 6 days a week, or send us an email at: Info.gb@velo.com
Fantastic Customer Service
Nora B was nothing short of exceptional after a recent error with my order.
The issue was swiftly rectified and the communication was superb all the way through.
10 januari 2025
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello Jack, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Faulty tub
Just had a problem resolved really quickly and efficiently. Sent photos of some pouches that were split/empty and within 24 hours they offered a replacement. Great service!
9 januari 2025
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello Wendy, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Great and efficient customer service
I had an issue with a recent order (delivery issue), and the customer service representative, Nora, resolved the issue immediately and professionally.
8 januari 2025
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello Hyunjin, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Great company and customer service
Velo apply very helpful discounts to their products when ordering in bulk, and the process is easy and smooth. I had a slight hiccup with a recent order, but they promptly rectified the issue and offered welcome compensation. All in all very happy. Shout-out to Alessio for being such a big help.
7 januari 2025
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello Will, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Great delivery time
Great delivery time and class customer service if there's ever delays like over Christmas, even sent me a free can for the delay when I queried the delivery time!
4 januari 2025
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello Joseph, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
I'm rarely new to nicotine pouches,I've…
I'm rarely new to nicotine pouches,I've bought from serval main big sellers I'm in UK and Vello has definitely surpassed the rest by taste and choice ,my only down point is in uk they use EVRI instead of royal mail which as everyone mostly knows EVRI is the worst courier service ,even if Vello get It out on time EVRI could take another 3/7 days getting it to your door (or useally it ends up at someone else's door )Please Vello if you read this would you reconsider your despatch company because unfortunately EVRI are Letting you down.it would be a 5 start all day long if it wasn't due to my delivery always being late or lost and me having to go get it from another house.
3 januari 2025
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello Emma. Thank you for your feedback; we were sorry to hear about your issues. A member of the Customer Care Team will contact you shortly.
AGES TO SHIP NOT RACCOMANDED
AGES TO SHIP NOT RACCOMANDED
3-5 days. It's been 3 weeks now and the courier never got the package. Same for my last purchase. I've waited 1 month.
JFR I live in the same city which contain their warehouse of my country. Unprofessional
17 december 2024
Omdöme utan inbjudan
I NEVER bother with reviews… but
I NEVER bother with reviews. I actually have mostly given up with big companies in the UK, the only time I usually have anything to say to them is complaints about late deliveries or bad service.
However, I felt the need to commend VELO. The product is awesome and the delivery time is exceptional. Ordered after 10pm in the evening and it arrived less than 12 hours later… kinda unbelievable.
18 december 2024
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello Sophie Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
My online delivery was super late
My online delivery was super late. Karen from livechat customer services helped be properly. Even threw an extra can for the inconvenience. Karen from livechat, you are a star⭐️
17 december 2024
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello Unam Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.