Had a slight delay with my delivery that was meant to arrive on Friday I then contacted Aferdita on Sunday who was very helpful offered me two tins for free to tie me over until it was resolved. She t... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Fantastic customer service. I had an order go missing in Evri's care (which isn't actually a typical experience, my local couriers are great) and Evri wouldn't take responsibility. Velo responded prom... Se mer
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Received replacement of faulty product without any hassle, really appreciated that! Overall Velo pouches are better than other competitors in my option, quality is always there and if not, you're quic... Se mer
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My parcel was delivered by the courier company to the wrong address with no means to find out where it was delivered to. After having sent an email to Velo explaining the situation they promptly... Se mer
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4,6
Utmärkt
398 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 57 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Customer service was excellent
Customer service was excellent. Evri took nearly a week to deliver my parcel but once I raised it customer service apologised , made sure it was delivered and sent me a free can of my choice. Annoying I had to wait but customer service made up for it.
9 juni 2025
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello Linda, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website.
I've been using Velo for about a year…
I've been using Velo for about a year now and have a monthly delivery subscription. My delivery arrives the next day of every month and it's always exactly as it should be.
3 juni 2025
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello, thanks for giving us your feedback. It’s always great to hear that our customers enjoy using our products. Remember, if you have any questions about our products, the Customer Care Team are always on hand to help. You can either call them on 0808 555 5938, 6 days a week between 8am – 6pm. Or, use our online chat service, again available 6 days a week, or send us an email at: Info.gb@velo.com
Good product
Good product, helped me quit vaping. Customer service is excellent
29 maj 2025
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello Luna, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website.
Unreliable delivery, change providers
As a nicotine user, you need ur sh*t on time, multiple times now I have ordered a pack of 10 and it has taken multiple days to arrive, they have the most useless customer service. I try to cancel the order so i can go shop and buy it, their response is “sorry we cant cancel because its been dispatched “ this time its been couple days but not dispatched, tried to cancel, customer service says “sorry we can’t cancel orders” so theyre just useless and try to send a free can of velo like it makes a difference. Im changing to pablo, tried their next day delivery couple times and it actually comes next day, they dont cheap out on delivery services like velo.
27 maj 2025
Omdöme utan inbjudan
Had to contact Customer Service for…
Had to contact Customer Service for issue with my account and purchase/subscription.
The Assistant was extremely helpful and friendly and my issue was resolved straight away. Waiting for my first package and definitely looking forward to use the product.
27 maj 2025
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello Dominik, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website.
Been using velo for a few years now and…
Been using velo for a few years now and product is better than smoking or vaping. People would think i'm an ambassador for velo or something the way i preach it. Subbing to velo has made it so much easier to order. I get an alert if there is and issue with my order and velo doesn't want to risk sending me something i don't want but majority of the time i just leave them to sort it and they never dissapoint. There was a glitch recently with my order (god knows what happend) but they sorted it with no issues at all.
It's like a friend that owns a business... you got an issue and they're like "let me sort you".
26 maj 2025
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello Spencer, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website.
Very quick delivery
Very quick delivery, easy ordering process, super helpful agents on live chat, resolved my issue quickly today and offered me replacement cans which was unexpected and a nice surprise.
21 maj 2025
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website.
Used to be a good company, courier lets them down
Have been using this for 8 months. Used to be an excellent service, always next day delivery with Evri. They used to be super reliable. I use on average 10 pouches a day.
Since the new courier company started though in what looks to be May 2025, it has been over a week since placing my order and I still haven't received it. Customer service isnt to blame, but theyre not helpful.
Switching to Nordic. Shame, because I liked these.
19 maj 2025
Omdöme utan inbjudan
I was missing a delivery
I was missing a delivery and Velo advised they had a 5 business day period, and because it was around 3 days they couldn't do anything, but the sent a goodwill can for the inconvenience, the delivery was made and velo still contacted me on the 5th day to ensure I had received my can. Absolutely 6-star customer service
13 maj 2025
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello James, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Massive respect to velo for fixing a…
Massive respect to velo for fixing a problem Massive thumbs down 👎 to EVRI for causing the problem
9 maj 2025
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello Barry, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Customer Service Interaction
I had an issue with the delivery address on a large order. I arranged a call back from the customer service team and Sam contacted me within a couple of hours. Despite not being able to rectify the issue due to the order being out for delivery, his conduct and professional manner were exemplary.
8 maj 2025
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello Harvey, Thanks for your feedback. We are glad that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
THIS CHUMA SLAAAAPPSSS⭐️⭐️⭐️⭐️⭐️
23 april 2025
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello Anis, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Very responsive customer service
My initial delivery was lost by the delivery company in shipping, but the Velo customer support team were very responsive and helpful, and re-dispatched my order with a bonus can.
23 april 2025
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello Oliver, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Great products and customer service
Have been a customer for a while and love the products, really good quality and a great variety of flavours. The customer service is also excellent, with quick replies and solving any issues that may arise. Would recommend highly.
22 april 2025
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello Phil, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Had a delivery issue with Evri. Velo has great customer service.
Had a delivery issue with Evri. Yolanda with customer service was able to get sorted! The customer service is spot on.
Also the velo flavours are some of the best around.
17 april 2025
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello Coilin, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Excellent customer service
Esma in customer care, was brilliant very happy with the service offered! 5*
14 april 2025
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Issue sorted within 48 hours
I recently had an issue with a subscription delivery where the courier (Evri) couldn’t find a local drop off point, despite having no issues for months prior. Evri decided to return the parcel to Velo. I contacted Velo about my issue using the online form, provided my order number and within 24 hours was told I could either have it sent again or a refund. I opted for it to be sent again, and well within 48 hours of my original contact my new order was on its way to me, next day delivery. Can’t really say fairer than that.
11 april 2025
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello Jack, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Really quick response to my query and…
Really quick response to my query and resolved within 24 hours!
7 april 2025
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello Georgie, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Customer Service
Unfortunately my order failed to arrive so I got in touch with customer service and they sent out a new order free of charge. Really good customer service and will definitely be back.
5 april 2025
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello Owen, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Great Customer Service
The customer service team made sure that my order was corrected after it was delivered incorrectly. This was swift and Olja B was extremely helpful and polite.
4 april 2025
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello Matthew, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.