After contacting united utility to tell them about our problem with a smell coming up from under our front room, l was contacted within half an hour to say that an engineer was coming out and was goin... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Service so far has been excellent- however i’ve dropped you a star as the message says the service is complete- all of gats happened so far is an inspection not the fix. This has caused me some conce... Se mer
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Thank you to Lee and his colleague for sorting out sewage flooding problem after drain blockage caused by surge of storm rain. They were very understanding about our situation and left my neighbour a... Se mer
The two men that turned up Brendon and Sam were super polite and efficient, within 5 minutes , they had cleared the blocked manhole, then they inserted a camera into the drain and checked for further... Se mer
Företaget har svarat
Företagsinformation
Om United Utilities
Skrivet av företaget
We’re United Utilities, keeping the taps flowing and toilets flushing for 7 million people across the Northwest.
Every day, we supply water to homes and businesses across the region and take away and clean wastewater before it is safely returned to the environment.
Behind the scenes, we manage thousands of miles of pipes and sewers and look after reservoirs and treatment works - but what really matters is making sure customers can rely on us to deliver a first-class service 24 hours a day.
Visit our website to stay up to date on the work we're doing in your area, easily manage your account online or get support with your services.
Kontaktuppgifter
Lingley Mere Business Park, WA5 3LP, Warrington, Storbritannien
- 0345 672 2888
- www.unitedutilities.com
4,7
Utmärkt
8 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från United Utilities
Hi John, thank you for the great review! Beth
2 lads where absolutely brilliant
2 lads where absolutely brilliant.
First class from customizer service to the very end. Its nice to see a utility company work properly
23 oktober 2026
Svar från United Utilities
Thanks for the review Warren. We're pleased the team were able to help and that everything went smoothly from beginning to end. We really appreciate your feedback! Beth
Svar från United Utilities
Great to see you found the service friendly and efficient Suzie :) Sharon
Great experience
Great experience
Someone sent out to sort my mums drain same day ! Amazing
Thankyou to Dan
23 oktober 2026
Svar från United Utilities
Thanks for your 5 star review Angela, good to see Dan was able to resolve the issue quickly :) Sharon
Helpful staff
The lady I spoke to was super helpful and a pleasure to speak to! Thank you!
23 oktober 2026
Omdöme utan inbjudan
Svar från United Utilities
Hello Charlotte, thanks for leaving this lovely review and sharing your feedback! Thanks, Sharon
Svar från United Utilities
Hello Jean, thank you for taking the time to share your recent experience with us and let us know if you need anything else in the meantime. Have a good day, Adam
Amazing customer service
Amazing customer service. Very nice people and have really helped me alot
22 oktober 2026
Svar från United Utilities
Hello Onaghinor, thank you for taking the time to share your recent experience with us and let us know if you need anything else in the meantime. Have a good day, Adam
Today I was moving house.
Today I was moving house, I called your customer service team to inform them, I spoke to a very nice lady and everything was sorted out within minutes.
22 oktober 2026
Svar från United Utilities
Good morning Erica, we are delighted to hear that your home move went smoothly and that our team could assist in getting everything sorted out so quickly for you. Thank you for sharing your wonderful feedback and have a good day, Adam
Svar från United Utilities
Thanks for leaving a 5 star review, great to hear you found the staff helpful :) Sharon
This is the 2nd member of United…
This is the 2nd member of United utilities this week and both was very helpful and professional, this is very refreshing as most people you speak to these days dont want to help, so thank you Cody, keep doing the great work , great customer service skills 👍
22 oktober 2026
Omdöme utan inbjudan
Svar från United Utilities
Hi there, we are pleased to hear that you had such a positive experience with two of our team members this week. Thank you for taking the time to share this lovely feedback, and we will be sure to pass your kind words onto the team. Take care, Adam
Excellent staff
The member of staff Cody Hodgson was very helpful and patient with myself and my mum who is old. She was friendly and efficient and had a lovely professional manner.
22 oktober 2026
Omdöme utan inbjudan
Svar från United Utilities
Hello Mary, thank you for taking the time to share your recent experience with us, and I will make sure Cody gets to see your comments. Let us know if you need anything else in the meantime. Take care, Adam
Sharon
After getting in touch with a problem, I got answered quite quickly by Sharon who got on with it and booked an appointment for me. Just wish my original phone call to UU had got sorted as promptly...
22 oktober 2026
Omdöme utan inbjudan
Svar från United Utilities
Hi Lesley, thanks for your kind comments about Sharon. We're pleased she was able to sort things out quickly for you. We're sorry your first experience wasn't as positive, but appreciate you bringing this to our attention. Beth
The young lady I spoke to was very…
The young lady I spoke to was very knowledgable and willing to please she was a pleasure to deal with
22 oktober 2026
Svar från United Utilities
Hi Alec, thanks for leaving a 5 star review and good to hear you found our colleague knowledgeable :) Thanks, Sharon
Great customer service
Spoke to Cody Hodgson in customer services, she couldn't have been more pleasant and helpful, answered all queries and solved all problems perfectly. First time contacting any customer services and not being left feeling frustrated, huge thanks 👍
22 oktober 2026
Omdöme utan inbjudan
Svar från United Utilities
Hello, thank you for your kind comments. It's great to hear Cody was able to answer your questions, resolve the issues, and make the whole experience stress-free :) Beth
The speed at which the matter was dealt…
The speed at which the matter was dealt with.
Thanks for the speedy response and update.
22 oktober 2026
Svar från United Utilities
Hello Lorna, we are happy to hear that our team resolved your matter so quickly. Thank you for your positive feedback today! Thanks, Sharon
The agent was very polite and helpful
The agent was very polite and helpful. Made things very clear. Made me feel comfortable with setting up a direct debit. That was something I was always looking to do it,making it difficult because my bank had closed. I am a pensioner so not
as able as I would like. I think I can only suggest. People be made more aware of all of the options available.
22 oktober 2026
Svar från United Utilities
Thanks so much for your review Marion. We're really pleased our advisor was able to help and make setting up your Direct Debit feel straightforward. We also appreciate your suggestion about making customers more aware of the support and options available. Thanks again, Beth
Deainage issue
The service and response to my request has been excellent. And Sophia has been extremely helpful and very knowledge
22 oktober 2026
Svar från United Utilities
Thank you so much for your feedback Tony. We are happy to hear that you received excellent service and that Sophie was knowledgeable and supportive! Thanks, Sharon
We got bottled water when we needed it…
We got bottled water when we needed it and our water was on when we got up in the morning .
22 oktober 2026
Svar från United Utilities
Hi Elizabeth, thanks for your review. We know being without water can be inconvenient, so we're glad we could help with bottled water and get your supply restored overnight. Take care, Beth
Promp action and communication
22 oktober 2026
Svar från United Utilities
Hello Norman, thank you for taking the time to share your recent experience with us and let us know if you need anything else in the meantime. Enjoy the rest of your day, Adam
Service so far has been excellent-…
Service so far has been excellent- however i’ve dropped you a star as the message says the service is complete- all of gats happened so far is an inspection not the fix. This has caused me some concern as we were told someone would come out within 28 days….
21 oktober 2026
Svar från United Utilities
Hi, thanks for taking the time to share this. I can see that the matter is currently being reviewed, and any further work identified as part of that review will be raised and planned in as appropriate.
If any additional work is required, you'll be contacted directly with details of what's being done and any planned timescales. Thanks again, Beth
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