The Gift Experience Omdömen 

This is the first time I have used ‘The Gift Experience.’ I came across the website while searching for a personalised gift for my grandson’s 21st birthday. There were plenty of interesting and unusual options and I was delighted to finally find the perfect gift. This was a Genuine Original Newspapers with Personalised Certificate. Unfortunately, there were a number of issues in the order and printing process. However, the response and support from all the staff I had contact with was superb. They were very professional and kept in regular contact via email and phone. Eventually, all problems were addressed and the gift arrived on time in its stylish presentation box.
In spite of a bumpy start, I would recommend The Gift Experience as the quality of the gift was as expected and the staff were quick to address and rectify the problems encountered.

A big thank you to Sapphire and Sam for sorting my problem. I have read bad reviews on here but can only express my thoughts for my latest order which was dealt with professionally and with kindness.
My experience this time matches exactly the excellent experience that was afforded me in earlier years.
What a surprise when item was delivered today. You really have pulled out all stops to permit us to present gift to my cousin on her actual birthday. Great work!

Awful company... unhelpful. Still waiting order to arrive 8 weeks later and customer service not able to help as company gone into liquidation. But quite Cleary still advertising the item. Just send another!!!

No order, no answering the phone, no replying to emails, robbers

**Please see negative reviews here and save yourself the hassle - i was lucky to get a refund**

I ordered a trinket box for my daughter's 21st yesterday and asked for it to be engraved. The item was shown on their website as being in stock, so placed the order. It has taken a few hours looking for something and were happy to find just what we wanted. They say they have good reviews, doubtful given the poor reviews here which I did not read first, but I did want this trinket box which looked perfect so would have probably ordered anyway - a big mistake.

I received an email today from the company stating they have changed supplier and no longer sell this (even though it was still on their website in stock when I placed the order and also still shown as in stock when I checked after I received the refund email).

This company is The Personalised Gift Shop (also call themselves The Gift Experience on their email which sounds wrong and they are trying to get orders from their competitor with an almost identical website name. See below and separate review. The Gift Experience website looks different, so they appear to be two different companies.

Please do not order from this company as I can see from other reviews there are issues.

Do not confuse this poor company with their superior competitor who I have ordered from before and whose name is almost identical - Personalised Giftsshop.

I have left a separate review for Personalised Gifts Shop and recommend them and they are highly recommended.

In summary :

DO NOT ORDER FROM The Personalised Gift Shop aka The Gift Experience which also has a different look so looks like a different company).

PLEASE DO ORDER FROM Personalised Gifts Shop.

**Reply received from company about this review below, but only acknowledged original email reply but did not explain or comment on any of the above issues - clearly not interested**

A brilliant gift, price excellent. Fantastic communication throughout. Arrived ahead of expectations and superbly packaged.

I ordered my grandparents an anniversary gift for their diamond wedding on the 4th of December with a 7 day dispatch date and 2-3 day delivery date, only today my order was delivered. I emailed the company on the 21st of Dec to chase my order and the customer service advisor showed no empathy for my late order, blamed it on the Royal Mail strikes and told me ‘in the unlikely event your product is not delivered by the 5/01/23 please get back in touch for us to investigate. I have also been charged £4 delivery for a product that was ordered over 3 weeks ago. I will not be ordering from this company again.

DO NOT ORDER from here,
The quality is very bad,
I sent my photo,
And its was a very bad print,
I ordered a medium,
And they look like they would fit a 4 year old,
Contact them and they told me to send a pic, so I did,
And they replied with,
Sorry no refend and no return
Very professional,
Had to pop them in the bin,
What a waste off money
AVOID
Very rude and unprofessional,

Issue with delivery and Im now without my order and without a refund, awful experience. They use a delivery service with a terrible reputation, and make little effort to resolve issues. Not worth the risk, you can get the same products from a more reputable provider with more reliable service.

The worst service in the history of customer service!

I have been quite willing to accept the fact that the issue I have had is with the courier people however when I phone to speak to a manager and they are laughing at you when say how frustrated you are with the service because you’ve been waiting since the end of November is unprofessional! There was no apology she just laughed even though I explained the gift was sentimental and this is why I’m worried about receiving it in time. No empathy, nothing, just laughter. I don’t know how someone makes it to customer service manager when their response is to laugh at their customers at least wait until the receiver is down! Rude and unprofessional!

This is the second time I have been disappointed by this company.
We were very excited to find a company to provide a cushion with a sweet message on for my parents 70 wedding anniversary. I checked the details with my family that the details were correct before I entered order and when the item arrived the date was incorrect the most important information.
I have had a total blank from the company.
There returns policy says refund on items if they have made a mistake and they did but will not provide a refund. Also the quality of the product was very poor the cushion ordered was so under filled it’s difficult to see how they can call it a Cushion it’s cushioned but far from a cushion.
Crooks don’t buy from them if you want to avoid being disappointed.

Placed the order on 25 November.

Website says it takes 4/5 days to deliver.

Customer services say it was eventually dispatched on 2 December via Royal Mail.

It’s 9 December and the item still hasn’t arrived. I’ve ordered items from other sources that used Royal Mail to deliver after 2 December and received them.

The moment has past to provide the gift. The Gift Experience won’t provide a refund despite not fulfilling the order.

Looking at the reviews, most seem to have a positive experience. But they keep letting themselves down on occasion and I am one of the unlucky ones. My my experience they just look like scammers. I want my money back.

I have used gift experience shop to buy gifts and presents. They deliver on time and gifts and presents are of high quality. When I want to amend order etc. they always take time to listen. Dodge Kiunyu

Really simple process to order and to personalise. If delivery is as quick I shall be well sayisfied.

Loved the gifts .Personalised ideas .
Gift wrapping all done .
Sitting on the Sofa not having to venture into germ ridden stores with all the hassle of queuing wrapping posting .
All don for me with a click of a button

The whole procedure went very well

Have been on a couple of websites to purchase personalised gifts but The Gift Experience make it so much easier to add the details you require and provide good quality gifts.

It was all easy to see and order etc with no problems at all at the checkout and no need to edit what I had written .

I was happy with the product I received, although this was available cheaper elsewhere. I went with this company as they offered a ‘gift wrapping service’. Please do not take up this offer as it is extremely poor. Not only was the gift wrapped upside down, it was wrapped in flimsy tissue with visible sticky tape everywhere and finished off with the cheap gold Christmas ribbon that you can buy in multipacks for a pound. Given that they charge £4.95 for this service it’s quite appalling really. I immediately removed and popped the gift in a nice little bag. Feeling a little annoyed that I’d not only paid an additional £5 for the gift but the £4.95 for the so called wrapping service, I contacted the company. The response I received was unless I took a picture of the wrapping they weren’t prepared to refund it. I’m sure they are only too well aware of the cheap and nasty results they are getting with the products they use so they shouldn’t need a photograph of it! I will never order from them again but, if you do, your money would be better spent buying your own wrap/gift bag and avoid disappointment.

Following on from the reply below I beg to differ. There was no ‘bow’ at the top, merely the curly cheap gold ‘Christmas’ ribbon that comes in reels - often as a pack with Christmas wrapping paper. The ‘paper’ used was of the quality that is normally ruffled up and placed on top of a gift bag to keep the contents hidden. As for the tape, I have ordered gift wrapping many times. Maybe you could splash out on double sided tape or simply employ someone that has had some gift wrapping experience. I only wish I had taken a photograph so I could warn other potential customers. I have reduced my rating from 3 to 2 stars based on the inaccuracies in your reply.