The Gift Experience Omdömen 

I received the gift I ordered and it was perfect , just as it was described , looks really good, I am really happy with it and would recommend this company to anyone...
Regards Michael Collins ...

I purchased a hotel gift voucher from The Gift Experience and have been completely unable to book anything with it. I followed all instructions, tried the booking site listed, and even attempted off-peak dates – nothing is available or working.

I’ve contacted customer service multiple times with no meaningful response or resolution. This feels like a scam at this point – I’ve paid money for something I can’t even use.

I am now requesting a full refund as I have not received the product/service I paid for. I will be escalating this through my bank/credit card company if this isn’t resolved.

Very disappointed – I just want my money back or a working voucher.

I ordered a personalised item for my friend’s 50th wedding anniversary. When I received it one of the names had a letter missing, son’t know of it was my mistake or their’s. But they had no intention of sorting it out for me. Can’t even return it. This company’s customer service is crap. This was the first time I have used them and I will not be ordering anything else. Rubbish company and rubbish customer service.

Shocking lack of communication. I tried to contact them twice with a query, once via their webform and once by email. No response at all.
No confirmation of my order apart from a money off voucher, which I wouldn't dream of using.
I'm still waiting for one item from my order.
I wish I'd read the reviews before ordering from them.

I’ve had mixed experiences with The Gift Experience. Customer service has usually been great, sorting out issues professionally and kindly, like replacing a missing puzzle piece or fixing problems with delayed replies. When Robyn helped via Facebook Messenger, the service was outstanding—quick and efficient. Some issues with orders do happen, but overall, a solid company.

I paid £17 for next day delivery for two items for my Grandma’s 100th birthday. One item arrived three days later and the other still hasn’t arrived. I never received a confirmation email or any further emails to inform me of the delays/partial delivery. Appalling service.

I ordered a gift experience as a Xmas present in plenty of time on 17th December. It has NOT been received.
I emailed the company, no reply so today I've rung the company and they refuse to send it immediately. They said 3 to 5 working days.
I wasn't happy about this and asked to speak to the manager, no you can't and put a complaint in writing !
Terrible experience . Do not use this company as they have no customer service. Very disappointed.

I ordered a personalised sack for my grandaughter on 8th December. Delivery 3 to 8 working days. Despite emailing the company who said they would put a trace on it I have heard nothing back.
This cost nearly £18.

Ordered two t-shirts. They didn't arrive after a week, despite advertising as such.
I emailed to cancel the order. It conveniently arrived two days later. I have emailed four times to request a return code and return address, as per the instructions on their website. I have received four holding emails but no personal responses.

Avoid this company at all costs.
Service is atrocious and completely untrustworthy.

I purchased a Jigsaw Puzzle and there was a piece missing... contacted the company who made the puzzle to told me to contact the seller.

Contacted The Gift Experience and the customer service was brilliant. Was offered to pick or choose another puzzle etc but decided on just getting a replacement of the same one

Bought an eye massager, arrived on time.unfortunately does not work... Sent 2 emails to customer services waited 48 hours and no response so far... Not impressed at all. Will leave them another chance and update my review.

Ordered personalised wine glasses for a family member’s 25th wedding anniversary. They arrived without the engraving . So I can’t gift them. Emailed expressing my dissatisfaction asking for an explanation and have had no response. I am never using this company again - if you’re offering gifts you need to step up your game. Why dispatch glasses with a blank space for engraving ???

I would not even give a 1 star.
Brought this experience on the 6th of January 2024. Tried to use and couldn’t. Email gift experience as you can’t talk to anyone on the phone. And had an email a few days later to say call (Young Driver) As I got this for a birthday present for my daughters 16th.
Spoke to someone from young drivers who said that the voucher has expired. I’ve been back and forth all week with gift experience and seem to be getting know where.
My first email said 2025 is when my voucher expires and then another email to say 31st of January 2023 it expires. To now be told it’s already expired.
I’m now Waiting on a response form the company and hopefully a refund??? Probably wishful thinking, I feel like I’ve been robbed for 89 pounds. I would never buy off this company again.

I ordered a birthday gift for my brother, received confirmation of order (ref 9712611), he didn’t receive it, after checking with neighbours, local Post office etc it transpired it was never delivered, yes the money had been refunded to my account three days after the order, but The Git Company didn’t notify me! Poor service, made me look bad and caused loads of inconvenience.

Ordered a Short Break voucher on Monday as a gift, it did not give me the option to personalise so I emailed them immediately to ask how I could do this - no reply so emailed them again mid-week - no reply. tried to use the contact form on their website today and it keeps saying the authentication code the website ask you to put in is wrong even though it is not...... very frustrating.

UPDATE - Only right that I should change this review as Abbie from The Gift Experience has sorted the problems out, she is very helpful.

Tried to order a personalised paperweight.
Filled in all the details..... wouldn't allow item to be loaded into basket. As not completed required fields.... we had... a number of times..... can't comment on quality of item as never made it that far.
Shame... never mind used born gifted instead... no problem.

My order was not delivered, and upon talking to the ‘customer services’ they are claiming that the parcel was delivered by Royal Mail from an area 2.5hours away from my address. A company of which has had good reviews in past and wish I read all the poor reviews and would have never used this company. All I wish for is my money back as now the gift is no longer required as it’s 2 weeks too late for the occasion! Company refusing to take responsibility or actually fulfil order

If I could give it no stars I would but not possible. Ordered a silver trinkett box for a 40th with engraving for a a female. They sent a whiskey glass saying to my godfather with my sis in laws name...... so wrong item and wrong message. Didn't offer to resend and refund. Just offered one or the other. I obviously chose resend as I wanted to ensure my sis in law got her gift. Guess what!!! Second time same item wrong again..whiskey glass and again to my godfather... and my sis in laws name. Disappointing that they not only ruined a surprised but got it wrong twice. Clearly no quality control and on top of that didn't offer anything for the trouble. If you want to surprise someone and not be disappointed. Dont use theM.

2 packs of 6 personalised Brownies ordered- order 5067622. Online they have pretty ornate designs made with icing on the top, decorated with balloons and some carving. What arrived had no additional decorations, the imprint was feint and even worse chocolate crumbs had spilled onto the icing making them look dirty and nasty. Not cheap but no care in creation looked very amateur. Cost £33.97 including postage.
Originally this company were very efficient - I think this is a let down from a subsidiary business. I would also add that there were no gift boxes and there were no ingredients lists or use by date. Showed packs to a neighbour who thought the brownies had been decorated by a nursery school child.
May 30th - received a full email apology and a full refund; they have also removed the product. This is exactly as any professional company should work with customers. I would use them again

Cushion printed with names and date commemorating my sister's Golden Wedding anniversary. The "golden" print could be better described as "custard yellow". Poor stitching with some loose threads dangling. A very thin filling which remains flattened if you lean against it. The cover is a poor-feeling cotton like a cheap pillowcase. I have bought much better cushions from a well-known pound store for much less than half the price. At a penny under £24 incl delivery, it's not so much "a steal" as highway robbery. Why is a Zero star rating not available?