Tom was brilliant throughout the whole session. We spent hours choosing the car, test driving them and then going through all the paperwork and Tom was patient, knowledgeable and had a good sense of... Se mer
Plats
Byt platsBolingbroke Way, BS34 6FE Bristol, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Great service from Sytner. Very smooth and easy pick up of our new car. Very happy with the professional service we had especially from Joe Watson and Arriz Yaqub. Definitely recommend this company.
Very friendly and helpful place to visit. Lots of options and a variety of vehicles. Robbie and Zidah were fantastic, very knowledgeable and patient when it came to us making the right choice. They a... Se mer
Företaget har svarat
I have sent several messages including completing the contact form online and contact form to start a conversation over WhatsApp with no response to book a MOT and winter check. I then called today, a... Se mer
Företagsinformation
Skrivet av företaget
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Kontaktuppgifter
Bolingbroke Way, BS34 6FE, Bristol, Storbritannien
4,3
Utmärkt
3 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Friendly and efficient service.
Friendly and efficient service from Coby and his colleagues, well prepared car at a fair price.
23 februari 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Select Bristol
Dear Mr Parsons, Thank you very much for your kind words and for taking the time to share your experience with Sytner Select Bristol. We are delighted to hear that Coby and the team provided friendly and efficient service, and that you found the car well prepared and fairly priced. Your positive feedback is greatly appreciated and motivates us to maintain the highest standards. We look forward to welcoming you back in the future. Kind regards, The Sytner Select Bristol Team
Amazing experience - Dan Langley
Amazing experience and fantastic customer experience served by Daniel Langley at Sytner select Bristol .. he helped find our dream car and gave wonderful experience all through..
27 februari 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Select Bristol
Dear Pravin, Thank you ever so much for your kind words. We are delighted to hear that Daniel Langley provided you with a fantastic customer experience and helped you find your dream car. It’s wonderful to know that the entire process was enjoyable and met your expectations. Your feedback means a great deal to us and serves as a real encouragement to the team. We hope you continue to enjoy your new vehicle for many miles to come. Best wishes from all at Sytner Select Bristol.
Great staff
Staff was very help full and professional we had very nice young man called Henry. Overall it was a very good experience.
26 februari 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Select Bristol
Dear Josh, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that Henry provided you with helpful and professional service, making your visit a positive one. It is always our aim to ensure every customer feels valued and well looked after. Your feedback is greatly appreciated, and we hope to welcome you back to Sytner Select Bristol in the future. Best wishes, The Sytner Select Bristol Team
Amazing experience great from start to…
Amazing experience great from start to finish, helpful with all questions i had. would recommend highly
26 februari 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Select Bristol
Dear Fin, Thank you ever so much for your wonderful review. We are delighted to hear that your experience with Sytner Select Bristol was amazing from start to finish. It’s fantastic to know that our team was helpful and able to answer all your questions. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your positive feedback. We look forward to welcoming you back in the future. Best wishes, The Sytner Select Bristol Team
Mohammad Hossein is very efficient
Mohammad Hossein is very efficient, friendly, and helpful. Great service!
26 februari 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Select Bristol
Dear Farinaz, Thank you ever so much for your kind words. We are delighted to hear that Muhammad provided you with efficient, friendly, and helpful service. It is always our aim to ensure every customer feels valued and well cared for. Your positive feedback truly means a lot to us and encourages the entire team to maintain the highest standards. We look forward to welcoming you back to Sytner Select Bristol in the future. Best wishes, The Sytner Select Bristol Team
The little bald man and harry/henry…
The little bald man and harry/henry were great
24 februari 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Select Bristol
Thank you very much for your kind words. We are delighted to hear that both Henry and Jason made such a positive impression during your visit. It’s always wonderful to know that our team members are providing excellent service and making customers feel valued. Your feedback is greatly appreciated and serves as a great encouragement to everyone at Sytner Select Bristol. We look forward to welcoming you back in the future.
Henry was absolutely brilliant from…
Henry was absolutely brilliant from start to finish. He made the whole process so easy and stress-free, answered all my questions, and made sure I was happy with everything before I left. I’m so pleased and couldn’t recommend him enough. 5 stars all the way!
21 februari 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Select Bristol
Thank you so much, Leah, for your wonderful review. We’re delighted to hear that Henry provided such a brilliant and stress-free experience from start to finish. It’s fantastic to know he was able to answer all your questions and ensure you were completely happy before leaving. Your kind words mean a great deal to us, and we’re thrilled you’re pleased with everything. We truly appreciate your recommendation and the five-star rating. Thanks again for choosing Sytner Select Bristol!
We arrived just looking for what car…
We arrived just looking for what car would maybe suit .. Freya took us through each car we selected with such professionalism , completely put our mind at ease and we ended up purchasing one..
14 februari 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Select Bristol
Dear Lisa, Thank you ever so much for your kind words. We’re delighted to hear that Freya was able to guide you through the selection process with such professionalism and made you feel completely at ease. It’s wonderful to know you found a car that suits you perfectly. Your feedback means a great deal to us, and we truly appreciate you taking the time to share your experience. We hope you enjoy your new car for many miles to come! Best wishes, The Sytner Select Bristol Team
Good selection of cars for reasonable…
Good selection of cars for reasonable prices, slight delays but otherwise good. Harry was especially helpful
20 februari 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Select Bristol
Dear Georgie, Thank you very much for your kind words and for taking the time to share your experience with Sytner Select Bristol. We’re delighted to hear you found our selection of cars reasonable and that Harry was especially helpful throughout your visit. We do apologise for any slight delays you encountered and appreciate your understanding. Your feedback means a great deal to us, and we hope to welcome you back in the future for any motoring needs you may have. Best wishes, The Sytner Select Bristol Team
Be careful
Purchased a car, after a great sales pitch and numerous phone calls & emails daily untill the finance went through i personally thought this is a buisness that cares and wants buisness, purchased and additional years warranty for the car also.
Once car was mine and problems arrose they ignored phone calls, emails, left viocemails and car has been in the service workshop twice in 2 months and problems still not addressed.
Alot of inconvenience and stress when they constantly pursue you to buy a car and when you have it you are forgotten
14 februari 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Select Bristol
Dear Joe, we sincerely apologise for the disappointing experience you have described. It is certainly not the standard of service we aim to provide, and we understand the frustration caused by the unresolved issues and lack of communication. We would like to invite you to contact our Sales Operations Manager, Richard Westrup, at richardwestrup@sytner.co.uk, so we can better understand your concerns and work towards a resolution. Your satisfaction is important to us.
Poor customer service
From the start, the booking system was a nightmare, no one to speak to on the phone, relying on WhatsApp with long waits, and then receiving a text confirming the wrong date and time. I had to chase again just to make sure my car was booked for the time I specifically requested.
When I dropped the car off, no one greeted me at reception. I waited about 10 minutes until someone from the far end of the building asked if I was okay and pointed me to the service advisor, who was right in front of me but avoided eye contact the entire time. She was polite enough once she had to deal with me.
The next day, I received a text saying my car had passed. I arrived at the agreed time, only to wait another 30 minutes with no communication. The service advisor seemed like I was bothering her, barely spoke to me, handed me a piece of paper and my keys, and just stood there behind her desk waiting for me ti leave. No invoice, no clarity, nothing.
Overall, poor communication, disorganized service, and extremely lacking customer care. The MOT itself was fine, but the experience has made me question whether I want to ever step into this place again. Two stars, only because the advisor did smile a couple of times when I dropped my car off.
12 februari 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Select Bristol
Dear Pendzsi, thank you for your honest feedback. We sincerely apologise for the poor communication and lack of customer care you experienced during your visit. This is certainly not the standard we aim to provide. We would like to invite you to contact our Service Manager, Nicola Berryman, at nicolaberryman@sytner.co.uk to discuss your concerns further. Your experience is important to us, and we hope to have the opportunity to restore your confidence in Sytner Select Bristol.
Amazing smooth and supported purchase
Amazing smooth and supported purchase!
Purchased a Tcross from Mark and Rusty in Bristol & the whole experience was very positive, both flexible to make everything work even though i was very fussy & difficult!
13 februari 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Select Bristol
Thank you very much for your kind words and for choosing Sytner Select Bristol. We’re delighted to hear that Mark and Rusty provided a smooth and supportive experience, even with your particular requirements. It’s always our aim to be as flexible as possible to ensure every customer feels valued and satisfied. Your positive feedback means a great deal to the team. We hope you enjoy your new T-Cross and look forward to welcoming you back in the future.
Henry and Jason were great
12 februari 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Select Bristol
Dear Sonia, Thank you very much for your kind words. We are delighted to hear that Henry and Jason provided you with great service during your experience at Sytner Select Bristol. It is always our aim to ensure every customer feels valued and well looked after. Your positive feedback is truly appreciated and will be shared with the team. We hope to welcome you back in the future and continue to meet your expectations. Best wishes, The Sytner Select Bristol Team
Receptionist helpful kept me informed…
Receptionist helpful kept me informed and while I waited in a warm area with free coffee and use of WiFi, as long as you know you will have to wait, then no issues.
3 februari 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Select Bristol
Dear David, thank you for your kind words and positive feedback. We’re delighted to hear that Raiya was helpful and kept you well informed throughout your visit. It’s great to know you appreciated the warm waiting area, complimentary coffee, and WiFi. We understand that waiting can be inconvenient, so we’re pleased that the facilities helped make your experience more comfortable. Your understanding and patience are very much appreciated. We look forward to welcoming you back to Sytner Select Bristol in the future.
MAKE SURE CAR IS NOT ALREADY SOLD AS…
MAKE SURE CAR IS NOT ALREADY SOLD AS PUT DEPOSIT OF £300 TAKEN CAR FOR TEST DRIVE REALLY PUSHED FOR ME TO BUY THE CAR DECIDED TO BUY HAD A COFFEE GOT THE REST OF THE MONEY TOGETHER FOR THEM TO SAY SORRY CAR ALREADY SOLD AND THERE PICKING UP THE NEXT DAY.ALL I GOT BACK IS SORRY THESE THINGS HAPPEN STILL IN SHOCK TO BE HONEST AND STILL HAVENT GOT MY DEPOSIT BACK.
7 februari 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Select Bristol
Dear Mr Sweeting, We sincerely apologise for the distress caused by the situation regarding the car and your deposit. We understand how frustrating and disappointing this must be, especially after your time and commitment. We would like to invite you to contact our Head of Sales, Chris Stone, at chrisstone@sytner.co.uk, so we can discuss this matter further and work towards a satisfactory resolution. Your feedback is important to us, and we appreciate the opportunity to address your concerns. Kind regards, Sytner Select Bristol
MOT & Clean
Car went in for MOT, no problem. Was a little disappointed as I'd also requested a wash and vacuum at the check in online but this wasn't carried out.
6 februari 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Select Bristol
Dear IR, thank you for your feedback. We are pleased to hear your MOT was completed without issue. However, we apologise that the requested wash and vacuum were not carried out as expected. We appreciate you bringing this to our attention and understand how this may have caused disappointment. Your comments are important to us, and we hope to provide a more comprehensive service experience in the future. Thank you once again for choosing Sytner Select Bristol.
Great experience all over.Alex was very…
Great experience all over.Alex was very helpful and we enjoyed picking up the new car. Excellent service.
7 februari 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Select Bristol
Dear Barbara, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that Alex was so helpful and that you enjoyed collecting your new car. It’s wonderful to know that our service met your expectations and contributed to a positive experience. Your feedback is greatly appreciated and serves as a great encouragement to the whole team here at Sytner Select Bristol. We wish you many happy miles in your new vehicle.
Good car, poor service and communications
We bought a used Audi from this dealership in January 2026 and nearly backed out of the deal multiple times due to the poor sales experience.
Main Issues:
1. Extremely poor communications - no follow up, ignored emails, calls ignored/not returned
2. Repeated admin errors - misspelled names, incorrect email addresses, details forgotten/misremembered between interactions
3. Loss of confidence in competence - ignorance about certain aspects of the car ("it sounds like you know more about this car than I do") and lack of clarity around paperwork/process
4. Aggressive selling of warranty/insurance - despite my clear message we had already decided not to purchase, they spent 40 mins trying to scare us into changing our mind. I tried multiple times to move us forward but they ignored this and carried on.
We powered through in the end and I'm glad we did because the car itself is excellent and was in good condition, well prepped and no issues after driving off (so the team behind the scenes must be doing a good job).
The more junior sales person handling the transaction was guilty of some of the above but the main issue was the manager assigned to the deal. This individual was the worst person I have interacted with in any sales process. They didn't listen, they didn't remember anything, they repeatedly made the same typos/errors and aggressively tried to sell products after we had said we had decided not to.
The pickup itself took 2.5 hours (should have been under 1 hour) in large part to the manager's mistakes and prolonged sales pitches. I believe it was clear to other employees that we were dissatisfied as the completion of the work was handled by a different manager who seems to have managed this well.
30 januari 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Select Bristol
Dear John, Thank you for sharing your experience. We sincerely apologise for the communication issues and the frustration caused during your purchase. It is disappointing to hear about the repeated errors and the aggressive approach you encountered, which do not reflect our standards. We are pleased the car itself met your expectations. We would like to invite you to contact our Head of Sales, Chris Stone, at chrisstone@sytner.co.uk to discuss your concerns further. Kind regards, Sytner Select Bristol Team
Incorrect information supplied
I have now retuned to Sytner Select Bristol twice. On purchasing a VW Golf Hybride I was told by the sales person it will recharge the same as any other hybrid. This has not happened.
After 7 days I returned and was told to have the workshop look at it. Went to reception to be told they had no body trained. Returned to the sales person and agreed to change some settings and try again.
After another 7 days I returned again with the same issues. I asked about testing another vehicle of which I was happy with. The sale people went off and came back offering me £2500 less the purchase price after 2 weeks and 200 miles.
The information supplied by the sales person on purchase was incorrect. The staff member should of confirmed before supplying incorrect information on road test.
I have now complained on Sytner website twice with no reply.
30 januari 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Select Bristol
Dear Martin, We sincerely apologise for the disappointing experience you have had with your VW Golf Hybrid and the lack of support from our team. It is regrettable that the information provided was incorrect and that your concerns have not been addressed promptly. We would like to invite you to contact our Head of Sales, Chris Stone, at chrisstone@sytner.co.uk, so he may personally assist you in resolving this matter. Kind regards, Sytner Select Bristol
Incorrect Information Supplied on Purchase
I tested a VW Golf Hybride, during the road test I was told it recharges the same as any other hybrid vehicle. After a short road test and the supplier information I decided to purchase it.
In the week following it was obvious the vehicle did not recharge as informed on the road test. After the vehicle was plugged into charge the engine would NOT recharge as expected.
7 days after purchase I returned to Sydney Select Bristol and spoke to the sales person. I was asked to have the workshop confirm any issues, I waited at reception to be told they have no qualified personnel to work on the hybrid system. The sales person was busy on google looking to confirm information. It was agreed to drive the vehicle under other modes and let them know.
I returned the week later with the same issues, road tested another hybrid I was happy with. The sale people went off to discuss and returned to offer me £2500 less than I paid after 2 weeks and 200 miles.
The incorrect information was supplied on purchase by Sytner staff. I would have expected due to this, that I would have only had to pay the difference of my original purchase.
30 januari 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Select Bristol
Dear Nicola, We are sorry to hear about your disappointing experience with the VW Golf Hybrid and the information provided during your purchase. We appreciate your feedback and understand your concerns regarding the vehicle’s charging capabilities and the subsequent offer made. We would like to invite you to contact our Head of Sales, Chris Stone, at chrisstone@sytner.co.uk, so we may discuss your concerns further and work towards a satisfactory resolution. Kind regards, Sytner Select Bristol
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