Sunshine Holidays Omdömen 

14 117
TrustScore 4 av 5

4,2

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Det här tycker kunderna

Betygsatt 4 av 5 stjärnor

This was our second holiday with sunshine. Booking and information was straightforward, finding the transfer kiosk was easier than last year. The only downside was waiting over an hour for the transfe... Se mer

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Betygsatt 4 av 5 stjärnor

This is our 3rd time visiting the hotel and we have unfortunately noticed some cut backs across the 4 years. Nightlife now stops at 11pm instead of 12am, the service is much slower for drinks and... Se mer

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Betygsatt 5 av 5 stjärnor

Booked my 5th holiday through sunshine, they always have the best rates. Booking is easy, can look at reviews never had a bad experience. I trust them

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Betygsatt 5 av 5 stjärnor

Sunshine is always a delight to book my holidays ! From beautiful places, to children friendly hotels with lots of entertainment options. We just hope you add more fun locations with aqua parks in Ita... Se mer

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Företagsinformation

  1. Resebyrå

Om Sunshine Holidays

Skrivet av företaget

A note on the COVID-19 pandemic

We hope you are staying safe during this challenging and unforeseen time across the globe. We would firstly like to thank you for your patience and support as we work to respond to the thousands of individual customer queries, booking amendments and refunds.

We would like to note that due to Coronavirus outbreak, we have received a huge volume of contact from customers who are concerned about how their holiday is affected. It may take us longer than usual to respond at the moment, but rest assured we are working hard to reply to every customer query as quickly as we can.

When will I receive my refund?

We're working as quickly as possible to get any money back to those customers who are owed a refund. In many cases, we are waiting for the money for the cost of flights to be refunded by the airline.

Additionally, unlike many other travel companies, Sunshine.co.uk is offering eligible customers a full cash refund alongside the option to move their holiday to a later date.

The ongoing situation with Covid-19 is unprecedented and affecting us all in many different ways. We truly appreciate the patience and support of all of our customers during this challenging time.

Sunshine Holidays

Skrivet av företaget

The idea behind Sunshine.co.uk was a simple one – if low-cost airlines could exist then so can a low-cost travel agent. Sunshine.co.uk started so we could sell amazing holidays as cheaply as possible, to ensure that no matter what your budget every customer can come to Sunshine.co.uk and find their perfect holiday.
Sunshine.co.uk is a leading UK based low-cost online travel agency that provides a wide variety of hotel and flight options across a multitude of long and short-haul destinations worldwide. Sunshine.co.uk allows customers to build a perfectly customised holiday by giving them access to a wide selection of flights, hotels and transfer options across multiple providers and suppliers.
All Sunshine.co.uk flight-inclusive package holidays are ATOL protected and we offer an honest, reliable and personal service. With hotel deposits for just £1 and the ability to secure your package holiday from just £30pp, there is no better reason to book.
Sunshine.co.uk offer the top quality holidays for families, couple, singles and groups, taking into account the very specific needs of all types of holidaymakers. From luxurious All Inclusive getaways to Self Catering escapes on a budget – no matter what you’re looking for, we’ve got you covered.
We believe that everybody deserves some sunshine.

Kontaktuppgifter

4,2

Bra

TrustScore 4 av 5

14 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,2

Alla omdömen

(14 117)

1 254 omdömen under de senaste 12 månaderna

Skriv ett omdöme
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Betygsatt 5 av 5 stjärnor

Love booking with sunshine there's no…

Love booking with sunshine there's no hassle every detail is very easy to follow even the transfers just booked with them again yo go away October everything done online

28 juli 2026
Logotyp för Sunshine Holidays

Svar från Sunshine Holidays

Thanks Carol — brilliant to hear booking and transfers were easy. Glad you’ve booked again for October. Hope you have a fabulous trip 😊

The Team at Sunshine Holidays

Betygsatt 4 av 5 stjärnor

Booking your holidays

Yes had a good experience using the website, it was a quite straightforward booking process, my only problem was finding one of my flights I had booked outbound on their website, but i resolved the problem eventually, it always good to check the different airlines baggage rules before you fly so you don’t come unstuck on your return journey, looking forward to my holiday in a few months

25 juli 2026
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Svar från Sunshine Holidays

Thanks Paul — glad the website was straightforward and you managed to track down that outbound flight. Great tip about checking airline baggage rules to avoid issues on return. We hope you have a lovely holiday in a few months, and when you’re ready to book again we’d be happy to help 😊

The Team at Sunshine Holidays

Betygsatt 5 av 5 stjärnor

Never had a bad experience with…

Never had a bad experience with sunshine. Might not sometimes be the cheapest but because of the communication and service , it is worth the extra few pounds

27 juli 2026
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Svar från Sunshine Holidays

Thanks for your kind words! Glad our communication and service make the extra cost worthwhile. Hope to help with your next trip 😊 Sunshine Holidays team

Betygsatt 5 av 5 stjärnor

Great!

For the past several years I have purchased all my abroad holidays through either On the Beach or Sunshine. I cant fault them! 8 years ago I encountered an issue with an airline, it was sorted promptly but On the Beach. I won't book my holidays through anyone else.

26 juli 2026
Logotyp för Sunshine Holidays

Svar från Sunshine Holidays

Thanks so much, Lauren — we’re thrilled you’ve trusted On the Beach and Sunshine for your holidays over the years. Delighted the airline issue was resolved and that we could play a part. We look forward to helping with many more stress-free breaks 🌞. The Team at Sunshine Holidays

Betygsatt 5 av 5 stjärnor

Had been looking for a cheeky get away…

Had been looking for a cheeky get away for october and got a really good deal at one of our favourite places in turkey booking was really easy as well. We will update after our holibob

6 juli 2026
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Svar från Sunshine Holidays

Thanks Anispraka — brilliant you found a cheeky October deal to Turkey and that booking was easy. Enjoy your holibob; look forward to your update! 😊

The Team at Sunshine Holidays

Betygsatt 1 av 5 stjärnor

AVOID!!! Received payment, then cancelled booking

After the company cancelled my husband's first payment, they redirected my husband to click on the separated link which was sent through their email. My husband successfully paid through this link, and he got the company's confirmation that he had paid for the booking. However, a few minutes later, his booking was cancelled. We tried to contact the company through the chat bot and phoned them a few times within their working hour, but there has been no reply from the phone, and we have got reply from the chat bot: "Because cancellations made by ourselves, require specialist handling, our Live Chat team isn't able to manage them here. Everything you need to resolve this will be outlined right inside that email." We actually got an email saying: " You're offically going on holiday - woohoo!" with the attachment of the booking cancellation. What a laughter !! Is this what you call 'BOOK WITH CONFIDENCE', Sunshine?

My husband checked his bank account and found that the two same payments were pending, and what he has received is this confusing joke.

We will wait till 7 p.m tomorrow, which will make up 48 hours since the booking in order to file the Credit Card dispute.

Update: Today Sunshine explained that the booking cancellation had been done before the payment had gone through, so they refunded the payment without any retribution for their mistake. Now we have to book our holiday on a more reliable website.

25 juli 2026
Omdöme utan inbjudan
Logotyp för Sunshine Holidays

Svar från Sunshine Holidays

Thank you for taking the time to leave your review. We're sorry to hear about your experience. 💙
Your booking was cancelled because payment wasn't received by the required deadline. The payment was then made after the booking had already been cancelled, so it could no longer be applied to your booking.
The payment has since been refunded, and this can be collected through your Manage My Booking account. 💳
We're sorry for the disappointment caused and appreciate you taking the time to share your feedback.
💙 The On the Beach Team

Betygsatt 5 av 5 stjärnor

Lovely holiday place very basic but…

Lovely holiday place very basic but spotlessly clean could not fault it .every think you needed pool etc and on day of travel shower room clean and staff friendly only one thing the transfer from hotel to airport should be made clearer where pick up is from if same place say that we done live in area so not shore where things are and let people now if running late cheers for lovely holiday once more great location

24 juli 2026
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Svar från Sunshine Holidays

Thanks Mark — lovely to hear you enjoyed the location, cleanliness and friendly staff, and that the pool and shower met your needs. Thanks also for flagging the transfer pickup point and timings; we’ll pass that on to our local partners so details can be clearer for guests. Hope we can help book your next trip soon 😊

The Team at Sunshine Holidays

Betygsatt 5 av 5 stjärnor

Always book with sunshine

Always book with sunshine, never had any issues

21 juli 2026
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Svar från Sunshine Holidays

Thanks Laura — brilliant. The Team at Sunshine Holidays

Betygsatt 4 av 5 stjärnor

Overall a good hotel

Overall a good hotel, but tired of same menu everyday. Trip to Cairo was awesome to see the pyramids up close was surreal and bemuse how they were built.

23 juli 2026
Logotyp för Sunshine Holidays

Svar från Sunshine Holidays

Thanks Naeem — glad you loved the pyramids in Cairo. Sorry about the menu; we’ll share your feedback with the hotel. Hope to help book your trip 😊

Sunshine Holidays Team

Betygsatt 5 av 5 stjärnor

Vanessa was INCREDIBLY helpful

Vanessa was INCREDIBLY helpful. She saved my life. Sunshine duplicated my holiday in error but Vanessa helped me through it and sorted it all. She was amazing i feel such a relief thank you to her!! ❤️

23 juli 2026
Omdöme utan inbjudan
Logotyp för Sunshine Holidays

Svar från Sunshine Holidays

Thanks for your kind words! We're so pleased Vanessa sorted the duplicate booking and gave you peace of mind — brilliant to hear. Thanks for sharing ❤️ The Team at Sunshine Holidays

Betygsatt 1 av 5 stjärnor

Just saw a reply to my review 5 days…

Just saw a reply to my review 5 days after I posted it. This fraudulent company are not worth booking anything with them. i am still outstanding £4100+ They asked to contact thier customer on thier bot process. After 6 hours no answers. Why would anyone continue.
So gald they are ATOL & ABTA registeted apprently
Sunshine you requested my email & mobile. Still waiting to hear from you since 16 June2026
I have sent my email & phone number to you. Looking forward to a human response

22 juli 2026
Omdöme utan inbjudan
Logotyp för Sunshine Holidays

Svar från Sunshine Holidays

Hi,
Thank you for taking the time to share your experience with us. We are truly sorry to hear about your experience. Please be assured that your concerns are very important to us.

As we cannot discuss bookings on Trust pilot we have reached out to you for some further information so we can look into this to get it resolved for you.

Should you wish for your concerns to be reviewed further, please submit your feedback via the form on our website. This will allow the appropriate team to assess your booking details.
We appreciate your understanding and are committed to resolving this matter for you.

Thanks
Sunshine Team

Betygsatt 5 av 5 stjärnor

Excellent price and booking could not…

Excellent price and booking could not be easier great choice of destinations and hotels at these destinations will be booking threw sunshine again

21 juli 2026
Logotyp för Sunshine Holidays

Svar från Sunshine Holidays

Thanks for your kind words! Great to hear the price, choice and booking easy — see you again soon! The Team at Sunshine Holidays

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