This was our second holiday with sunshine. Booking and information was straightforward, finding the transfer kiosk was easier than last year. The only downside was waiting over an hour for the transfe... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Booked my 5th holiday through sunshine, they always have the best rates. Booking is easy, can look at reviews never had a bad experience. I trust them
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This is our 3rd time visiting the hotel and we have unfortunately noticed some cut backs across the 4 years. Nightlife now stops at 11pm instead of 12am, the service is much slower for drinks and... Se mer
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I’ve been dealing with this company for 15+years (sunshine holidays)can’t fault them true to their word the team go up and above thanks team sunshine Regards L Barker
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Företagsinformation
Om Sunshine Holidays
Skrivet av företaget
A note on the COVID-19 pandemic
We hope you are staying safe during this challenging and unforeseen time across the globe. We would firstly like to thank you for your patience and support as we work to respond to the thousands of individual customer queries, booking amendments and refunds.
We would like to note that due to Coronavirus outbreak, we have received a huge volume of contact from customers who are concerned about how their holiday is affected. It may take us longer than usual to respond at the moment, but rest assured we are working hard to reply to every customer query as quickly as we can.
When will I receive my refund?
We're working as quickly as possible to get any money back to those customers who are owed a refund. In many cases, we are waiting for the money for the cost of flights to be refunded by the airline.
Additionally, unlike many other travel companies, Sunshine.co.uk is offering eligible customers a full cash refund alongside the option to move their holiday to a later date.
The ongoing situation with Covid-19 is unprecedented and affecting us all in many different ways. We truly appreciate the patience and support of all of our customers during this challenging time.
Sunshine Holidays
Skrivet av företaget
- The idea behind Sunshine.co.uk was a simple one – if low-cost airlines could exist then so can a low-cost travel agent. Sunshine.co.uk started so we could sell amazing holidays as cheaply as possible, to ensure that no matter what your budget every customer can come to Sunshine.co.uk and find their perfect holiday.
- Sunshine.co.uk is a leading UK based low-cost online travel agency that provides a wide variety of hotel and flight options across a multitude of long and short-haul destinations worldwide. Sunshine.co.uk allows customers to build a perfectly customised holiday by giving them access to a wide selection of flights, hotels and transfer options across multiple providers and suppliers.
- All Sunshine.co.uk flight-inclusive package holidays are ATOL protected and we offer an honest, reliable and personal service. With hotel deposits for just £1 and the ability to secure your package holiday from just £30pp, there is no better reason to book.
- Sunshine.co.uk offer the top quality holidays for families, couple, singles and groups, taking into account the very specific needs of all types of holidaymakers. From luxurious All Inclusive getaways to Self Catering escapes on a budget – no matter what you’re looking for, we’ve got you covered.
- We believe that everybody deserves some sunshine.
Kontaktuppgifter
Storbritannien
- www.sunshine.co.uk
4,2
Bra
14 tn omdömen
Ber kunder att lämna omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Always book with sunshine everything is…
Always book with sunshine everything is straight forward plus it’s the cheapest.
26 juli 2026
Svar från Sunshine Holidays
Thanks Tracey, glad it’s easy and cheap. The Team at Sunshine Holidays
Svar från Sunshine Holidays
Thanks Elissa — pleased it was easy. The Team at Sunshine Holidays
Hotel not fit for purpose due to pool being renovated, no alternative options provided
I've booked a couple of holidays with Sunshine Holidays previously and not had any issues. I booked my holiday to the Fairmont hotel Ajman back in September 2025 and I'm due to be travelling on Thursday 6 August 2026 and literally found out by chance last week that the hotel swimming pool is being renovated, I was never notified of this and just luck that I found out as even with a temporary pool, we can't stay at a hotel with a construction site as a family having spent so much money on the holiday.
I've spent a lot of time on live chat and trying to get through to a call advisor and live chat team have said that someone will be contacting me with some alternative hotel options.
All I have received is an email with a link to the mysushine app that tells me to cancel the hotel now would mean losing the entire cost of the holiday.
This is clearly unacceptable and someone needs to provide genuine customer support and options for us.
31 juli 2026
Omdöme utan inbjudan
Svar från Sunshine Holidays
Hi,
Thank you for taking the time to share your concerns with us, and for being a loyal Sunshine Holidays guest. We sincerely regret that you were not informed in advance about the renovation work at your hotel. We understand how disappointing and stressful it must have been to discover this so close to your travel date, especially when planning a family holiday.
We apologise for the difficulty you experienced in reaching our support team. This is not the level of service we aim to deliver. We want to assure you that our team is actively working to provide you with alternative hotel options. We understand how important it is for you to have a comfortable and enjoyable stay, and we are committed to helping find a suitable solution.
If you have any further questions or need additional assistance, please don’t hesitate to contact us. We appreciate your patience and understanding during this process.
Kind regards,
On the Beach Team
Brilliant company and very helpful.
30 juli 2026
Svar från Sunshine Holidays
Thanks Loretta — Sunshine Holidays team ☀️
All round great
From booking to
Our holiday, all was all fab. 3rd time booking with sunshine will defo again.
3 juli 2026
Omdöme utan inbjudan
Svar från Sunshine Holidays
Thanks Lisa — brilliant to hear, and cheers for booking with us again! 😊 The Team at Sunshine Holidays
Cheap holiday easy booking
Cheap holiday easy booking. Flights. Seperate. Transfers. Had a problem with my bookings. It was easily sorted I've book with Sunshine quite a lot now. Highly recommend....
6 juni 2026
Omdöme utan inbjudan
Svar från Sunshine Holidays
Thanks! Glad we sorted flights and transfers quickly — and you keep choosing us. Thanks for recommending Sunshine 🌞
The Team at Sunshine Holidays
All was going well til we arrived
All was going well til we arrived, paid for a private taxi, they couldn't fit 4 suitcases in a car, no shit, I couldn't in a standard car that's why I got an estate car, made us pay fir a minibus to take us, had no choice, would of been quicker to go on the bus and a lot cheaper, wont be tricked again like this, i paid extra through booking for transfer, 4 people, said our suitcases were big fir a hatchback car
30 juli 2026
Omdöme utan inbjudan
Svar från Sunshine Holidays
Thank you for sharing your experience with us. We are truly sorry to hear about the difficulties you encountered with your private taxi transfer and the inconvenience caused by having to pay extra for a minibus due to luggage space issues. We understand how frustrating this must have been, especially after paying for an estate car to accommodate your suitcases.
We are currently looking into this matter with the transfer supplier to understand exactly what happened and to ensure this is addressed properly. To assist with our investigation, if you have any receipts or evidence of the additional payment, please do share them with us.
To allow our Aftercare team to investigate this properly, please complete the form linked below with as much information as possible about the issues experienced during your holiday. Any supporting documents, photos, or additional evidence will help the team carry out a full review.
https://help.onthebeach.co.uk/hc/en-gb/requests/new?ticket_form_id=31071760293265
If you receive an error when uploading attachments, this is usually due to the file size being too large. Please try reducing the size of the files and resubmitting them.
Our goal is to resolve this for you as quickly as possible, including arranging any appropriate refund if the extra charge was not justified. We appreciate your patience and will keep you updated on the progress. Thank you for bringing this to our attention, and we hope to restore your confidence in booking with us in the future.
Nice & easy
Sunshine made the process of booking the holiday very simple.
10 juli 2026
Omdöme utan inbjudan
Svar från Sunshine Holidays
Thanks for your kind words! Happy travels 😊 — Sunshine Holidays Team
Our holiday to Rhodes this year 2026 Rhodes holidaywas…
Our holiday to Rhodes this year was brilliant with Sunshine holidays. From the easy of booking, the price, the choice to the actual holiday all first class. Will definitely use again. Thanks
16 juli 2026
Omdöme utan inbjudan
Svar från Sunshine Holidays
Thanks so much, Lee — we’re thrilled Rhodes was brilliant and you found booking easy. Look forward to helping with your next trip! 🌞
The Team at Sunshine Holidays
I always use sunshine holidays as they…
I always use sunshine holidays as they never disappoint
7 juli 2026
Omdöme utan inbjudan
Svar från Sunshine Holidays
Thanks Dawn — brilliant 😊 The Team at Sunshine Holidays
I have used Sunshine Holidays once…
I have used Sunshine Holidays once before and they were very good then, I found using them this time around was really good and I can honestly say that they were even better this time around. Their website was easy to navigate and we found our holiday easily, I will definitely be using them again in the future.
13 juli 2026
Omdöme utan inbjudan
Svar från Sunshine Holidays
Thanks so much, Tracey — we're thrilled to be even better second time around. Delighted the website made finding your holiday so easy. We look forward to helping you book again soon 😊
The Team at Sunshine Holidays
We could not fault the Hotel and the…
We could not fault the Hotel and the staff, everything and everyone where first class .
9 juli 2026
Omdöme utan inbjudan
Svar från Sunshine Holidays
Thanks Patrick — delighted the hotel and staff were first class. Team at Sunshine Holidays
Great value holidays as always had a…
Great value holidays as always had a small issue which sunshine sorted almost immediately.great feedback deserved as they never fail to provide a great service
27 maj 2026
Omdöme utan inbjudan
Svar från Sunshine Holidays
Thanks, Les — glad we sorted the issue quickly and you enjoyed great value. Hope to help with your next holiday 😊
The Team at Sunshine Holidays
good choice of resorts and hotels lots…
good choice of resorts and hotels lots if options for board type and flights .
booking process was straight forward
lets just see how smoothly it all goes and if the descriptions and information provided is correct
29 juli 2026
Svar från Sunshine Holidays
Thanks for your kind words! Glad you found plenty of resorts, board options and flights, and that booking was straightforward. We hope everything goes smoothly and the info proves accurate 🙂. The Team at Sunshine Holidays
Really easy to use but that’s because…
Really easy to use but that’s because ive been using this sit for years now, rever fails to provide great accomadation, happy days!!!!
29 juli 2026
Svar från Sunshine Holidays
Thanks Clifton — great you've used our site for years and find it easy. Happy days! ☀️
The Team at Sunshine Holidays
je rentre d'un sejour sun shine voyag vendu par carrefour hotel el mourradi a mahdia !!! catastrophique !!! a ne pas passer par ce prestataire a eviter absoluement :
deja a l'aeroport de tunis personne pour vous acceuillir represent de l'agence absent !
arrrivè a l'hotel apres plus de 5 heures de voyage ( pas de serviettes de toillette afin de se rafraichir la chambre une catastrophe salle vieux hodeur horrible dans les placards pas de menage SDB encore une catastrophe robineterie habimè toujours pas de de 'resentant on vous laisse seul sans aucun accompagnement :: hotel el mpurradi a mahdia a eviter absoluement !! ne pas alller dans cet hotel eviter ABSOLUEMENT de passer par sunshine voyages de plus il faut savoir que c'est carrefour voyage qui commercialise cette agence!! une honte !
10 juli 2026
Omdöme utan inbjudan
Svar från Sunshine Holidays
Hello,
Thank you for sharing your feedback with us. We are truly sorry to hear that your stay at the hotel did not meet your expectations and that you experienced such difficulties, including the absence of support at the airport and issues with your room and housekeeping. We understand how disappointing and frustrating this must have been for you.
As your holiday has now ended, we would encourage you to submit your detailed feedback using the feedback form on our website. This will allow our dedicated team to review your concerns thoroughly and investigate the issues with the hotel supplier.
Please know that we take your comments seriously and are committed to helping resolve this matter. Thank you again for bringing this to our attention.
Kind regards,
On the Beach Team
Finding the holiday for my family was…
Finding the holiday for my family was easy, price was very competitive. The whole booking process was simple and didnt take long to complete.
25 juli 2026
Svar från Sunshine Holidays
Thanks Michael — delighted your family's booking was easy and competitively priced. Hope you have a brilliant holiday! 🌞
The Team at Sunshine Holidays
Terrible
Terrible, had two hand luggage on the way out for three people, left fine, same two bags on the way back same amount of people charged £150 to get on the plane with the handbags
14 juli 2026
Svar från Sunshine Holidays
Hi,
Thank you for your review. We’re really sorry to hear something hasn’t gone to plan — and we want to make it right as quickly as possible. You can submit your complaint via Live Chat. We aim to respond to all complaints within 28 days, however it can take longer if further investigation is required.
Thanks once more for your honest review. We take all feedback seriously and use it to improve our services. If you’d like to discuss your experience in more detail or need any further assistance, please don’t hesitate to contact our team — we’re here to support you.
Kind Regards
On The Beach
Love booking with sunshine there's no…
Love booking with sunshine there's no hassle every detail is very easy to follow even the transfers just booked with them again yo go away October everything done online
28 juli 2026
Svar från Sunshine Holidays
Thanks Carol — brilliant to hear booking and transfers were easy. Glad you’ve booked again for October. Hope you have a fabulous trip 😊
The Team at Sunshine Holidays
Booking your holidays
Yes had a good experience using the website, it was a quite straightforward booking process, my only problem was finding one of my flights I had booked outbound on their website, but i resolved the problem eventually, it always good to check the different airlines baggage rules before you fly so you don’t come unstuck on your return journey, looking forward to my holiday in a few months
25 juli 2026
Svar från Sunshine Holidays
Thanks Paul — glad the website was straightforward and you managed to track down that outbound flight. Great tip about checking airline baggage rules to avoid issues on return. We hope you have a lovely holiday in a few months, and when you’re ready to book again we’d be happy to help 😊
The Team at Sunshine Holidays
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