This was our second holiday with sunshine. Booking and information was straightforward, finding the transfer kiosk was easier than last year. The only downside was waiting over an hour for the transfe... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Booked my 5th holiday through sunshine, they always have the best rates. Booking is easy, can look at reviews never had a bad experience. I trust them
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This is our 3rd time visiting the hotel and we have unfortunately noticed some cut backs across the 4 years. Nightlife now stops at 11pm instead of 12am, the service is much slower for drinks and... Se mer
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I’ve been dealing with this company for 15+years (sunshine holidays)can’t fault them true to their word the team go up and above thanks team sunshine Regards L Barker
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Företagsinformation
Om Sunshine Holidays
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A note on the COVID-19 pandemic
We hope you are staying safe during this challenging and unforeseen time across the globe. We would firstly like to thank you for your patience and support as we work to respond to the thousands of individual customer queries, booking amendments and refunds.
We would like to note that due to Coronavirus outbreak, we have received a huge volume of contact from customers who are concerned about how their holiday is affected. It may take us longer than usual to respond at the moment, but rest assured we are working hard to reply to every customer query as quickly as we can.
When will I receive my refund?
We're working as quickly as possible to get any money back to those customers who are owed a refund. In many cases, we are waiting for the money for the cost of flights to be refunded by the airline.
Additionally, unlike many other travel companies, Sunshine.co.uk is offering eligible customers a full cash refund alongside the option to move their holiday to a later date.
The ongoing situation with Covid-19 is unprecedented and affecting us all in many different ways. We truly appreciate the patience and support of all of our customers during this challenging time.
Sunshine Holidays
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- The idea behind Sunshine.co.uk was a simple one – if low-cost airlines could exist then so can a low-cost travel agent. Sunshine.co.uk started so we could sell amazing holidays as cheaply as possible, to ensure that no matter what your budget every customer can come to Sunshine.co.uk and find their perfect holiday.
- Sunshine.co.uk is a leading UK based low-cost online travel agency that provides a wide variety of hotel and flight options across a multitude of long and short-haul destinations worldwide. Sunshine.co.uk allows customers to build a perfectly customised holiday by giving them access to a wide selection of flights, hotels and transfer options across multiple providers and suppliers.
- All Sunshine.co.uk flight-inclusive package holidays are ATOL protected and we offer an honest, reliable and personal service. With hotel deposits for just £1 and the ability to secure your package holiday from just £30pp, there is no better reason to book.
- Sunshine.co.uk offer the top quality holidays for families, couple, singles and groups, taking into account the very specific needs of all types of holidaymakers. From luxurious All Inclusive getaways to Self Catering escapes on a budget – no matter what you’re looking for, we’ve got you covered.
- We believe that everybody deserves some sunshine.
Kontaktuppgifter
Storbritannien
- www.sunshine.co.uk
4,2
Bra
14 tn omdömen
Ber kunder att lämna omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Sunshine Holidays
Thanks Beverly — so pleased it was easy to use 😊 The Team at Sunshine Holidays
We arrived at our hotel only to be told…
We arrived at our hotel only to be told the pool and splash park had completely closed it had been covered over in Astro Turf we paid for all inclusive to sit round the pool to relax sunshine never informed use the service we received in resort was terrible it took 4 days to threw they finally offered me 20 percent back wich was 330 pounds ov 16070 for our hotel we spent more on having drinks round another pool then what we got back we dident get any ov the facilities what was advertised and what we paid for I asked the lady on reception if we could use the sister hotel and she said it was closed due to having imagrants in has u can imagine having no pool in 33 degrees ruined our holiday.
6 augusti 2026
Svar från Sunshine Holidays
Hi Samantha,
Thank you for taking the time to share your feedback.
We're very sorry to hear of your disappointment regarding the closure of the pool and splash park during your stay. We understand how important these facilities can be, particularly when travelling on an all-inclusive holiday, and we appreciate how frustrating it must have been when they were unavailable.
We're also sorry to hear that you felt the support provided during your holiday did not meet your expectations. We recognise the impact this would have had on your overall experience, especially in the high temperatures you encountered.
We'd like the opportunity to review your concerns further. Please log in to your booking account and visit the Help & Support section, where you can contact our Customer Support team via WhatsApp. They'll be happy to review your experience in more detail and investigate your concerns further.
Thank you again for sharing your feedback. We value all customer comments and use them to help improve our services.
Kind regards,
The On the Beach Team
Svar från Sunshine Holidays
Thanks for your kind words! We’re so pleased you had a great holiday — we’d love to help plan your next trip. ☀️
The Team at Sunshine Holidays
Booking a holiday is so easy and…
Booking a holiday is so easy and convenient no long phone calls or visits to a high street tour operator, everything in one place including airport parking, great price, but would still like the option to book 10kg luggage then it would be perfection
5 augusti 2026
Svar från Sunshine Holidays
Thanks so much, Doreen — lovely to hear booking (and airport parking) was easy and good value. Great suggestion about a 10kg luggage option; we'll pass it on. Hope to help with your next holiday soon 😊
The Team at Sunshine Holidays
Lovely stay at Servatur Altamadores
Everything about Servatur Altamadores was perfect . Only all inclusive where the food was plentiful varied and fresh , something for everyone. The fact that all drinks were self service as well , including slush puppies and juices meant everything was very relaxed and chilled .. Our terrace was enormous and well furnished . No racing for sunbeds as they were plentiful . The solarium mostly for smokers ( which we aren’t) was so comfortable with sofas and lovely views of the beach . Only drawback was the hill but we were aware of that and taxis are efficient and cheap . Booking was simple and straightforward and total price was very reasonable. Shout out to our lovely cleaner ( app 413) she was so cheerful and friendly. They are sometimes overlooked . Great holiday all round , would go back in a heartbeat.
5 augusti 2026
Svar från Sunshine Holidays
Thank you so much, Marilyn — we’re thrilled Servatur Altamadores ticked all the boxes. Lovely to hear the plentiful, fresh food and self‑service drinks kept things relaxed (slush puppies are a winner!), and that your huge terrace, plenty of sunbeds and the solarium views made for a chilled stay. Big thanks for the shout‑out to your cheerful cleaner in app 413 — much appreciated. We’d love to help you book that return trip in a heartbeat 😊
The Team at Sunshine Holidays
The hotel was nice
The hotel was nice, the room/bathroom was disappointing, very old (but clean) food was nice, staff was very nice, the roof top pool was brilliant, although very busy, need to put towels out before 8am to get a sunbed, both pools was very overcrowded, more people then beds.
7 augusti 2026
Svar från Sunshine Holidays
Hi Keeley,
Thank you for taking the time to share your feedback.
We're delighted to hear that you enjoyed the food, found the staff welcoming, and made the most of the rooftop pool. We also appreciate your comments regarding the room, bathroom, and pool areas, as feedback like this helps us and our hotel partners continue to improve.
Thank you again for sharing your experience, and we hope to welcome you on another holiday in the future.
The On the Beach Team
Price and ease of booking
4 augusti 2026
Svar från Sunshine Holidays
Thanks 😊 Team at Sunshine Holidays
Svar från Sunshine Holidays
Thanks Tom — Team at Sunshine Holidays 😊
bad online servis
6 augusti 2026
Svar från Sunshine Holidays
Hi
Thank you for sharing your feedback. We're truly sorry to hear that your experience with our online service did not meet your expectations. We understand that navigating automated systems can sometimes be frustrating, especially when you just want quick assistance.
Our online service is designed to help connect customers to the right team as efficiently as possible, particularly during busy times. However, we appreciate your feedback and would like to help resolve any issues you have encountered.
If you would like further assistance, please don't hesitate to reach out to us again via live chat or through our official support channels. We're here to help and want to ensure your experience improves.
Thank you for your patience and understanding.
Best regards,
The On the Beach Team
Late check out should be consider, we had to pay for this extra in the hotel
This is the second time I’ve booked a holiday through Sunshine.co.uk, and once again I had a great experience. The team was very helpful, organised, and kept everything running smoothly from the start of our holiday to the very end.
The only downside was the late check-out. We had to pay the hotel extra to keep our room because our standard check-out was at 12:00 pm, but our airport transfer wasn’t due to pick us up until 5:00 pm. Without paying for late check-out, we would have had to wait in the hotel reception for five hours with our luggage.
I feel that late check-out should be included, or at least better considered, when transfers are scheduled several hours after the hotel check-out time. Apart from this issue, everything else was excellent, and I would still recommend Sunshine.co.uk.
5 augusti 2026
Svar från Sunshine Holidays
Thanks for your kind words and for booking with us again — we’re so glad most of your holiday ran smoothly 😊. Sorry to hear about the late check-out and the extra charge; that’s never ideal. When transfers are several hours after check-out, do mention the pick-up time when booking so we can flag it with the hotel and help explore options. Thanks for recommending us — we’d love to help plan your next trip.
The Team at Sunshine Holidays
Just booked my 9th trip through…
Just booked my 9th trip through sunshine since 2023 and never had any issues. Easy to book, you get the paperwork sent via email within minutes. I don’t find chatting through the online bot much help if you need to make changes but after a while it’s sorted. Would recommend Sunshine to friends and family.
5 augusti 2026
Svar från Sunshine Holidays
Thanks for your kind words! Brilliant to hear you've booked nine trips with us since 2023 and that booking and paperwork were quick. Sorry the online bot wasn’t much help when making changes — we’ll keep improving. Appreciate the recommendation and look forward to helping with your next holiday 😊
The Team at Sunshine Holidays
Always book my holidays through…
Always book my holidays through sunshine never had a bad experience would recommend
4 augusti 2026
Svar från Sunshine Holidays
Thanks for your kind words! 😊
The Team at Sunshine Holidays
Svar från Sunshine Holidays
Thanks Lynne — great price! Sunshine Holidays team
I have used Sunshine.co.uk many times…
I have used Sunshine.co.uk many times to book my holiday abroad. The website is very easy to use and the deals available are very competitive. I have had great holidays booking with this company and highly recommend them to anyone looking for a great deal.
29 juli 2026
Svar från Sunshine Holidays
Thanks so much Glynn — we’re thrilled you’ve found our site easy to use and our deals competitive. Great to hear you’ve enjoyed several holidays with us and would recommend Sunshine. We look forward to helping with your next trip 🙂
The Team at Sunshine Holidays
Love booking my holidays with Sunshine…
Love booking my holidays with Sunshine Holidays. It's easy to use and as a great selection . Prices are very reasonable and you can cancel your holiday and get your money back up to 28 days before your flight date. There always very helpful to. Jacqueline.
31 juli 2026
Svar från Sunshine Holidays
Thanks Jacqueline — so pleased you find booking easy and like our selection. Glad our prices and 28‑day cancellation give you peace of mind, and the team were helpful. We’d love to help with your next holiday 😊
The Team at Sunshine Holidays
Shocking customer service
Shocking customer service. The only person who managed to sort my and my sister family case was Karoline. She is massive credit to this company. She was the only person who looked beyond bigger picture and found problem which was reported nearly a week before our holidays. Thank you Karoline. Being not treated with respect , called a liar between lines etc it was great to be looked after by Karoline.
20 juli 2026
Svar från Sunshine Holidays
Hi,
Thank you for taking the time to share your feedback with us.
I'm really sorry to hear about the experience you had leading up to your holiday. I can understand how upsetting it must have been to feel that your concerns weren't taken seriously, particularly after reporting the issue well in advance.
That said, I'm so pleased to hear that one of our advisors was able to make a difference. It's wonderful to know she took the time to fully understand the situation, identify the underlying issue, and provide the support you needed.
If you would like to share any additional details or have any questions, we would be delighted to hear from you.
Thank you again for bringing this to our attention. We appreciate both your feedback and your patience throughout.
On the Beach Team
When I had booked the holiday
When I had booked the holiday, I went back to the site to look at the hotel again, and saw the price was£200 cheaper I am now going to see if a cam get a price drop .I phoned but they said no price drop because I had booked only 60days before, going on the 60th day, cheap,!! Thanks for the reply but I still do not agree with wat you say we bookt, 1st of August and not going till 30 September, surely that counts as 60, days, and should receive a price drop,
3 augusti 2026
Svar från Sunshine Holidays
Hi
Thanks so much for sharing your feedback
We totally understand how spotting a lower price after booking can be frustrating. Holiday prices can change quite a bit depending on availability and supplier rates, and unfortunately, these fluctuations are beyond our control. The price you booked at is the one we’ve secured for your holiday, so you can relax knowing your booking is all set.
We really appreciate you choosing us and hope you have an amazing trip.
Easy to book and very good choice of…
Easy to book and very good choice of accommodation at good prices, will use again.
2 augusti 2026
Svar från Sunshine Holidays
Thanks Chris — glad booking was easy. See you again soon! The Team at Sunshine Holidays
You had a choice of flights and dates
You had a choice of flights and dates. So you chose which airline and times that suited you
29 juli 2026
Svar från Sunshine Holidays
Thanks Mary, glad our flight/date choices suited you. Book again soon! 😊 The Team at Sunshine Holidays
Great Holiday prices
Easy to book, great information great prices, I always book via sunshine
31 juli 2026
Svar från Sunshine Holidays
Thanks Vaughan — brilliant to hear. Thanks again! The Team at Sunshine Holidays
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