My booking ref number is the following : SUN14576740B Since 3 weeks I’m getting emails from you guys saying there has been a major change to my holiday days / times yet nobody is reaching out t... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Excellent customer service from sunshine holidays. The hotel we originally booked on our booking had to be changed due to the hotel being overbooked. Chris H had emailed me about this matter and quick... Se mer
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Great prices for holidays compared to other sites! Everything went smoothly and Erhan the rep was fantastic, he organised our tours and he was very responsive even when we had contacted him later at n... Se mer
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Have used sunshine holidays multiple times and I am very satisfied with the service I receive. I like that I can pay my balance up to 1 month before departure. The payment scheme is very easy to acces... Se mer
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Företagsinformation
Om Sunshine Holidays
Skrivet av företaget
A note on the COVID-19 pandemic
We hope you are staying safe during this challenging and unforeseen time across the globe. We would firstly like to thank you for your patience and support as we work to respond to the thousands of individual customer queries, booking amendments and refunds.
We would like to note that due to Coronavirus outbreak, we have received a huge volume of contact from customers who are concerned about how their holiday is affected. It may take us longer than usual to respond at the moment, but rest assured we are working hard to reply to every customer query as quickly as we can.
When will I receive my refund?
We're working as quickly as possible to get any money back to those customers who are owed a refund. In many cases, we are waiting for the money for the cost of flights to be refunded by the airline.
Additionally, unlike many other travel companies, Sunshine.co.uk is offering eligible customers a full cash refund alongside the option to move their holiday to a later date.
The ongoing situation with Covid-19 is unprecedented and affecting us all in many different ways. We truly appreciate the patience and support of all of our customers during this challenging time.
Sunshine Holidays
Skrivet av företaget
- The idea behind Sunshine.co.uk was a simple one – if low-cost airlines could exist then so can a low-cost travel agent. Sunshine.co.uk started so we could sell amazing holidays as cheaply as possible, to ensure that no matter what your budget every customer can come to Sunshine.co.uk and find their perfect holiday.
- Sunshine.co.uk is a leading UK based low-cost online travel agency that provides a wide variety of hotel and flight options across a multitude of long and short-haul destinations worldwide. Sunshine.co.uk allows customers to build a perfectly customised holiday by giving them access to a wide selection of flights, hotels and transfer options across multiple providers and suppliers.
- All Sunshine.co.uk flight-inclusive package holidays are ATOL protected and we offer an honest, reliable and personal service. With hotel deposits for just £1 and the ability to secure your package holiday from just £30pp, there is no better reason to book.
- Sunshine.co.uk offer the top quality holidays for families, couple, singles and groups, taking into account the very specific needs of all types of holidaymakers. From luxurious All Inclusive getaways to Self Catering escapes on a budget – no matter what you’re looking for, we’ve got you covered.
- We believe that everybody deserves some sunshine.
Kontaktuppgifter
Storbritannien
- www.sunshine.co.uk
4,2
Bra
14 tn omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Ok our hotel was 2 star but it was very…
Ok our hotel was 2 star but it was very clean, cheap and all the staff were lovely.
4 maj 2026
Svar från Sunshine Holidays
Thanks John! Sometimes the best holidays are found in those hidden gems - clean, affordable, and lovely staff sounds like the perfect combination 😊. Hope you're already planning your next getaway with us!
The Team at Sunshine Holidays
Always booked with sunshine
Always booked with sunshine, and got what it says on the tin. Simple booking system simple payment system.
1 maj 2026
Svar från Sunshine Holidays
Thanks Donna! Loyalty like yours means the world to us - simple booking, simple payment, simply brilliant 😎. Here's to many more hassle-free holidays ahead!
The Team at Sunshine Holidays
I was charged for the seats which were…
I was charged for the seats which were not allocated in my booking due to unavailability. I want a refund please as I had to book them separately. Not easy to get through Sunshine Co.
27 april 2026
Svar från Sunshine Holidays
We’re sorry to hear about your experience and understand your frustration regarding the seat allocation.
Seat selection is subject to availability from the airline at the time of booking, and in some cases, specific seats may no longer be available despite being selected. In these situations, any charges applied for unavailable seats should of course be reviewed.
We’d like to look into this for you and ensure this is resolved correctly. Please contact our support team with your booking reference and details of the additional seats you purchased directly with the airline, so we can investigate and arrange any refund due.
We’re also sorry to hear you had difficulty getting through—this isn’t the experience we want for our customers, and your feedback is noted.
No microwave in room
26 april 2026
Svar från Sunshine Holidays
Thanks for your feedback! We appreciate you taking the time to share your experience. We'll pass your comments about the room facilities along to help with future improvements 😊
The Team at Sunshine Holidays
EVERYTHING WENT VERY SMOOTHLY AND THIS…
EVERYTHING WENT VERY SMOOTHLY AND THIS IS MY 2ND TIME BOOKNG FROM SUSSHINE
2 maj 2026
Svar från Sunshine Holidays
Thanks for your kind words! So pleased everything went smoothly for your second booking with us 😊. Nothing beats a repeat customer who knows they can count on us for hassle-free holidays!
The Team at Sunshine Holidays
Svar från Sunshine Holidays
Thanks Catherine! Solo adventures + simple booking + great price = the perfect travel trifecta 😎✈️. Hope you have an amazing trip!
The Team at Sunshine Holidays
Svar från Sunshine Holidays
Thanks Christopher! Great value holidays = more money left for the fun stuff 😎🌞
The Team at Sunshine Holidays
We book with sunshine on a regular…
We book with sunshine on a regular basis,we find them great value for money whilst the accommodation is also affordable and top draw.We are looking to book another holiday with sunshine within the next couple of weeks….
29 april 2026
Svar från Sunshine Holidays
Thanks Michael! Brilliant to hear you're such a regular with us and that we're hitting the mark on both value and quality accommodation 😊. Looking forward to helping you with your next getaway soon!
The Team at Sunshine Holidays
I book lots of holidays every year with…
I book lots of holidays every year with sunshine and have done for many years the prices are always the lowest I can find you have to wait for confirmation which literally takes minutes to come through by far the best for me
2 maj 2026
Svar från Sunshine Holidays
Thanks Tracey! Brilliant to hear you've been booking with us for so many years - your loyalty means the world to us 😊. Low prices + quick confirmations = the perfect holiday booking combo. Here's to many more amazing trips ahead!
The Team at Sunshine Holidays
Tunisia April 2026 Booking - Hotel & Flights
Booking, flights, and hotel were all excellent. Booking was confirmed almost immediately at the advertised price. Flights with easy jet from Manchester to Tunisia were smooth with no issues. Hotel was fantastic, exactly as advertised. I would definitely recommend Booking with Sunshine Holidays.
24 april 2026
Svar från Sunshine Holidays
Thanks for your kind words! Brilliant to hear your Tunisia getaway was spot on from start to finish. Instant confirmation + smooth flights + a fantastic hotel = the perfect holiday combo 😎✈️. We'd love to help you plan your next adventure!
The Team at Sunshine Holidays
Unable to speak to an advisor when we…
Unable to speak to an advisor when we were having an issue with our booking. Tried several options including chat but this proved unhelpful
2 maj 2026
Svar från Sunshine Holidays
Hi there,
We’re sorry to hear that you had difficulty getting the support you needed when you experienced an issue with your booking.
As an online travel agency, we provide assistance through our live chat platform, which is available 7 days a week. We’re disappointed to hear that this didn’t meet your expectations or resolve your query on this occasion.
Your feedback is important to us, and we’re continuously working to improve the service and support we provide through our channels.
If you still need help, please reach out again via live chat with your booking details, and our team will be happy to assist further.
Kind regards,
On the Beach Team
Decent Hotel in the La Carihuela district of Torremolinos
Decent Hotel, with self catering option in the Dimona suites which are attached to the side of the main Blue sea Hotel with a 2/3 min walk through the gardens.
The food in the restaurant was ok but not brilliant.
The rooms in the Dimona suites are spacious but slightly in need of a upgrade but again they were decent.
The best part of the Hotel is the staff, the staff are really helpful and friendly.
The location where the Hotel is situated is great 5 min walk to the beach and restaurants in the La Carihuela district of Torremolinos.
Rooms 3 out of 5
Hotel 3 out of 5
Dimona suites 3 out of 5
Staff 5 out of 5
Food 3 out of 5
Location 5 out of 5
All in all a decent Hotel but I wouldn't pay to much to stay here if it's a good price it's worth it.La Carihuela
28 april 2026
Svar från Sunshine Holidays
Hi there,
Thank you for taking the time to share your feedback following your recent stay.
We’re really pleased to hear that you enjoyed the fantastic location, with easy access to the beach and local restaurants, as well as the friendly and helpful staff — it’s always great to know these aspects made a positive impact on your holiday.
We appreciate your balanced comments regarding the accommodation and food. Your feedback about the Dimona Suites and dining experience has been noted, as this kind of insight is invaluable when working with our hotel partners to improve future stays for our customers.
It’s great to hear that overall you had a decent stay and found it to be good value for money.
We hope to welcome you again on another holiday soon.
Kind regards,
On the Beach Team
Hi im a very unhappy customer we had…
Hi im a very unhappy customer we had booked a family holiday everything was going well we paid all in full the balance , got email to tell us that our flights had been canceled with the airline would we like to go ahead with a proposed other flight or get full refund back for our package holiday. So we requested a full refund accepted that our flights has been canceled so due to this we had booked another holiday and we are due a full refund from yourselfs we have had nothing but hassle my partner had requested a refund on the 23rd of April and got response we would be due full refund within 7 days now that time has passed we find out someone in your company has then rebooked an alternative flight to the holiday after it was cancelled so now not offering us our full refund and both myself and partners banks have taken immediate action to this with Visa disputes were extremely unhappy and very disappointed in your communication and we will not be booking with yous ever again I demand my refund within 24hrs as the holiday and flight flys out on saturday 2nd of may due to someone in your company's error giving is unwanted stress I will be actioning compensation also very angry and not happy one bit.
23 april 2026
Omdöme utan inbjudan
Svar från Sunshine Holidays
Hi there,
We’re really sorry to hear about your experience and completely understand how frustrating and stressful this situation must be for you and your partner.
From what you’ve described, we appreciate how concerning it is to have requested a full refund following your flight cancellation, only to later discover that an alternative flight appears to have been added to your booking. We understand why this has caused confusion and upset, especially given the time-sensitive nature of your travel dates.
This is certainly not the experience we want for our customers, and we sincerely apologise for the lack of clear communication and the distress this has caused.
As this is a time-critical matter, we would strongly advise contacting our Customer Experience team directly with your booking reference so this can be urgently reviewed and resolved for you as quickly as possible. We will need to investigate how this amendment was made and ensure the correct outcome is actioned in line with your original request.
We’re sorry again for the inconvenience caused and appreciate your patience while this is looked into.
Kind regards,
On the Beach Team
Love sunshine holidays…
Always book with sunshine holidays ...great prices always great holidays and hassle free booking..
30 april 2026
Svar från Sunshine Holidays
Thanks Margaret! Loyalty like yours means the world to us 😊 Great prices + hassle-free booking = the perfect recipe for amazing holidays. Here's to many more adventures ahead!
The Team at Sunshine Holidays
No help when you need it its all done by a bot
The booking process is simple but please dont need help or advice their bot live chat is the worst in history. There is absolutely no one to talk to if you need help and the bot just continues says the same things ive been trying for a week to make a payment and have a voucher I recieved applied to my holiday error 404 is all I get on a payment page tried 5 different devices and still the same thing. The bot just offers to email me a payment link which does not apply the voucher the whole process has been a headache and I am doubting if ive chosen the right company to go on holiday with. I desperately need to speak to a human but the bot is like navigating some sort of escape room it will avoid putting you through at all costs. Maybe if sunshine read this someone will resch out and fix the error 404 issue and help me apply the voucher
1 maj 2026
Omdöme utan inbjudan
Svar från Sunshine Holidays
Good morning,
I am sorry to read you are having issues redeeming your voucher, I have now redeemed the voucher for you on your new booking.
On the Beach
The rooms are rather small although…
The rooms are rather small although exceptionally clean. We upgraded to a suite which was fabulous. There is a lot of very loud music from the bar next door at all times of the day and night. Staff were very helpful and friendly, excellent service from everyone.
27 april 2026
Svar från Sunshine Holidays
Thanks for your kind words! So pleased the suite upgrade made all the difference and that our staff looked after you brilliantly 😊. Sorry about the noise from next door - definitely worth knowing for future stays. Hope we can help you find the perfect peaceful getaway next time!
The Team at Sunshine Holidays
Sunshine holidays well where do I start…
Sunshine holidays well where do I start with this mob bunch of cowboys got an email last week to tell us our flight was cancelled but may have found an alternative if we would be interested there would be an additional 50 pound or the other option is to get a full refund we opted for a full refund but sunshine has took upon there self to book us on to another flight to withhold our refund, then refusing to pay us a refund what an absolute joke of company to book with our banks are investigating the payments back to us never again would I book with this company!!!!! Avoid avoid avoid
23 april 2026
Omdöme utan inbjudan
Svar från Sunshine Holidays
Good morning,
I am very sorry to read this, I have been unable to locate your booking, please contact us on live chat and we can have a look into this query and best advise.
On the Beach
Voucher won't work!
Booking is simple as normal. I booked this year with Sunshine.co.uk as they gave me a £125 voucher after booking last year, which made the holiday slightly cheaper than elsewhere. When I have tried to pay my voucher off it gives me an error code. I cant speak to anyone as it all live chat that just gives suggestions that still dont work. I have no doubt the voucher won't work!
30 april 2026
Svar från Sunshine Holidays
Good morning,
Sorry to read you are having issues redeeming your voucher, I have now done this for you.
On the Beach
Svar från Sunshine Holidays
Thanks for your kind words! Delighted we could provide excellent service for you 😊. We're always here when you're ready for your next getaway!
All the best,
The Team at Sunshine Holidays
My son Booked a package holiday for my…
My son Booked a package holiday for my family.
We paid £100 more each to fly during the day.
We then get a email to say our flight has changed to the night flight.
We didn’t want the silly oclock flight as we have young children and a baby.
It’s impossible to speak to anyone about the matter.
The annoying thing is the flight in the afternoon is still going and taking bookings,
Very poor non existent customer service I would never book with this company again.
Such a shame as I’ve booked a few times.
Avoid booking can not talk to anyone or have a email
30 mars 2026
Omdöme utan inbjudan
Svar från Sunshine Holidays
Thank you for your review.
We completely understand how frustrating this situation must feel, especially when travelling with young children and a baby. While airlines do occasionally make schedule changes, these are unfortunately outside of our control and can happen at any time after booking.
When changes are made by the airline, we update your booking as soon as availability is confirmed on our system. We appreciate that you specifically chose and paid extra for daytime flights, and we’re sorry this has been impacted.
In some cases, flights that appear available online may not be accessible to us as part of your existing package, as availability and pricing can differ depending on how the holiday was originally secured.
We’re also sorry to hear about your experience trying to get in touch. We know how important it is to speak to someone when plans change, and your feedback on this has been noted.
If you haven’t already, please contact our customer support team via your online account so we can review what options may still be available to you.
We do truly value your previous bookings with us and are sorry this experience has let you down.
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