My booking ref number is the following : SUN14576740B Since 3 weeks I’m getting emails from you guys saying there has been a major change to my holiday days / times yet nobody is reaching out t... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Excellent customer service from sunshine holidays. The hotel we originally booked on our booking had to be changed due to the hotel being overbooked. Chris H had emailed me about this matter and quick... Se mer
Företaget har svarat
Great prices for holidays compared to other sites! Everything went smoothly and Erhan the rep was fantastic, he organised our tours and he was very responsive even when we had contacted him later at n... Se mer
Företaget har svarat
Have used sunshine holidays multiple times and I am very satisfied with the service I receive. I like that I can pay my balance up to 1 month before departure. The payment scheme is very easy to acces... Se mer
Företaget har svarat
Företagsinformation
Om Sunshine Holidays
Skrivet av företaget
A note on the COVID-19 pandemic
We hope you are staying safe during this challenging and unforeseen time across the globe. We would firstly like to thank you for your patience and support as we work to respond to the thousands of individual customer queries, booking amendments and refunds.
We would like to note that due to Coronavirus outbreak, we have received a huge volume of contact from customers who are concerned about how their holiday is affected. It may take us longer than usual to respond at the moment, but rest assured we are working hard to reply to every customer query as quickly as we can.
When will I receive my refund?
We're working as quickly as possible to get any money back to those customers who are owed a refund. In many cases, we are waiting for the money for the cost of flights to be refunded by the airline.
Additionally, unlike many other travel companies, Sunshine.co.uk is offering eligible customers a full cash refund alongside the option to move their holiday to a later date.
The ongoing situation with Covid-19 is unprecedented and affecting us all in many different ways. We truly appreciate the patience and support of all of our customers during this challenging time.
Sunshine Holidays
Skrivet av företaget
- The idea behind Sunshine.co.uk was a simple one – if low-cost airlines could exist then so can a low-cost travel agent. Sunshine.co.uk started so we could sell amazing holidays as cheaply as possible, to ensure that no matter what your budget every customer can come to Sunshine.co.uk and find their perfect holiday.
- Sunshine.co.uk is a leading UK based low-cost online travel agency that provides a wide variety of hotel and flight options across a multitude of long and short-haul destinations worldwide. Sunshine.co.uk allows customers to build a perfectly customised holiday by giving them access to a wide selection of flights, hotels and transfer options across multiple providers and suppliers.
- All Sunshine.co.uk flight-inclusive package holidays are ATOL protected and we offer an honest, reliable and personal service. With hotel deposits for just £1 and the ability to secure your package holiday from just £30pp, there is no better reason to book.
- Sunshine.co.uk offer the top quality holidays for families, couple, singles and groups, taking into account the very specific needs of all types of holidaymakers. From luxurious All Inclusive getaways to Self Catering escapes on a budget – no matter what you’re looking for, we’ve got you covered.
- We believe that everybody deserves some sunshine.
Kontaktuppgifter
Storbritannien
- www.sunshine.co.uk
4,2
Bra
14 tn omdömen
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Best prices and lowest deposits
Low deposits are a great way to get booked onto a wonderful holiday and easy payment plans to pay it off. Cheapest site I've found for my holidays whether solo or family trips.
21 april 2026
Svar från Sunshine Holidays
Thanks Joanne! Low deposits + easy payments = stress-free holiday planning 😎. Delighted we're your go-to for both solo adventures and family getaways!
The Team at Sunshine Holidays
You get what you pay for !
Quite easy to book a holiday , but not so when needing to speak to someone !
Have used them a few times now and not had ant problems so far !!!
Alot of the hotels are the lowest of the low but you get what you pay for !
25 april 2026
Svar från Sunshine Holidays
Thanks Julianna! Lovely to hear you've had a smooth booking experience with us multiple times 😊. We really appreciate your honest feedback about our phone support - it helps us keep improving. You're absolutely right about getting great value for money with our hotel selection!
Hope we can help you book your next getaway soon.
The Team at Sunshine Holidays
Everything was smooth no issues
25 april 2026
Svar från Sunshine Holidays
Thanks Steven! Smooth, simple, and stress-free – just the way holidays should start 😎. Hope you have a brilliant time and we'd love to help with your next adventure!
The Team at Sunshine Holidays
Efficient
Efficient, reliable service. We have been using Sunshine Holidays for many years and always experience a wonderful straightforward holiday.
25 april 2026
Svar från Sunshine Holidays
Thanks Julie! Years of straightforward holidays – that's exactly what we love to hear 😊. Your loyalty means the world to us, and we're chuffed that we continue to deliver that reliable service you've come to expect.
Here's to many more wonderful holidays ahead!
The Team at Sunshine Holidays
Bargain break with no hitches
Easy to navigate searches and tailor to your needs , always the best value
28 april 2026
Svar från Sunshine Holidays
Thanks Lois! Easy navigation + tailored searches = unbeatable value every time 😎. We'll be here whenever you're ready for your next getaway!
The Team at Sunshine Holidays
Excellent customer service
Excellent customer service from sunshine holidays. The hotel we originally booked on our booking had to be changed due to the hotel being overbooked. Chris H had emailed me about this matter and quickly rectified it by getting us into another hotel. Thank you
17 april 2026
Svar från Sunshine Holidays
Thanks for your kind words! So pleased Chris could quickly sort out the hotel change and get you settled into another lovely spot. These things happen occasionally, but our team is always on hand to make sure your holiday plans stay on track 😊
Hope you have a wonderful trip!
The Team at Sunshine Holidays
Easy to use and always helpful
28 april 2026
Svar från Sunshine Holidays
Thanks for your kind words! Easy booking + helpful service = the perfect combo for stress-free holiday planning 😎✈️. We're here whenever your next adventure calls!
The Team at Sunshine Holidays
Budget travel company
Budget travel company that is slightly cheaper than the rest. Have to use the airline app/website, that they book you in with, to check in for your flights. Fiddly but easy enough. No reps in resort but have online assistance should you experience difficulties.
28 april 2026
Svar från Sunshine Holidays
Hi there,
We’re sorry to hear you were unhappy with the changes to your flight and your onboard experience.
As an online travel agent, we don’t operate the flights ourselves. Schedule changes, aircraft decisions, seating upgrades and onboard services are all managed directly by the airline, and these can sometimes be amended outside of our control.
When a flight change is made by the airline, customers are offered the available alternative provided to us. While we understand your frustration regarding the change from an afternoon to a morning flight, any difference in fare isn’t something we’re able to refund when the change comes directly from the airline.
We’re also sorry to hear about your experience trying to upgrade seats and onboard payment issues, though these services are handled entirely by the airline.
We appreciate your feedback and understand this wasn’t the experience you were hoping for.
– On the Beach
My booking ref number is the following…
My booking ref number is the following : SUN14576740B
Since 3 weeks I’m getting emails from you guys saying there has been a major change to my holiday days / times yet nobody is reaching out to tell me what the actual change is . Trying to get through a human via your website is absolutely impossible.
Today however you managed to contact me to say I need to pay my balance otherwise my holiday will be cancelled. I have made the full payment, yet nobody is reaching out to let me know whether my holiday is going ahead.
Absolutely shocking with no customer care at all. Can someone reach out asap ?? How else to report this company pls ??
28 april 2026
Omdöme utan inbjudan
Svar från Sunshine Holidays
Thank you for your message, and we’re really sorry for the worry and frustration this situation has caused.
We completely understand how concerning it must be to receive multiple notifications about a “major change” without any clear explanation of what that change actually is—especially when you’ve already made full payment and are being asked for further action.
To clarify, when airlines make schedule changes, these are sent to us and then worked through by our team in departure date order. This means customers travelling sooner are contacted first, which can sometimes cause delays in us reaching out with full details. However, we absolutely appreciate that receiving repeated alerts without clear information is far from ideal.
Regarding your balance, if your payment has been successfully made, please be reassured that this will be reflected on your booking. The payment reminder may have been triggered automatically before the system fully updated.
That said, you should not be left in the dark about your holiday. We’d strongly recommend reaching out to us via social media with your booking reference SUN14576740B, where a member of our team can prioritise your case and provide full details of any changes, along with your available options.
We’re genuinely sorry for the lack of clear communication here and the difficulty you’ve had trying to speak to someone—your feedback is important, and we are taking it on board.
– On the Beach Customer Support
Fabulous benidorm
Hol went as expected 4 benidorm.
We try book wif this company every time..
But try 2 avoid Ryanair... they pain...
17 april 2026
Svar från Sunshine Holidays
Thanks John! So pleased your Benidorm trip went to plan 😎 We really appreciate your loyalty - it's brilliant having you back time and again! We'll definitely keep your airline preferences in mind for future bookings.
The Team at Sunshine Holidays
Stressful time pre holiday
Stressful time pre holiday, received email 14 days prior to leaving saying flight has been cancelled you do not have to do anything we will be back in touch, heard nothing for 12 days, I tried contacting but you can only chat online and could not get answers when / or if we are going on holiday. Could still book seats on same flight through airline so I managed to check in,so we took chance and drove the 150 miles to Edinburgh to find no problems with flight, shocking deal from Sunshine holidays could not contact anyone, cost me £80 more than should have due to last minute car parking and a lot of stress would have been 300 mile round trip for nothing if flights cancelled,
16 april 2026
Omdöme utan inbjudan
Svar från Sunshine Holidays
Hello Morrison,
Thank you for taking the time to share your feedback. I’m very sorry to hear about the issues you faced during your holiday — this isn’t the experience we want for any of our customers.
To help us investigate your concerns properly, please submit your complaint using this form:
https://onthebeachuk.zendesk.com/hc/en-gb/requests/new?ticket_form_id=31071760293265
When you do, please provide as much detail as possible, including any photos or videos. This helps our Customer Care team fully understand and address your complaint.
Please note that while we aim to respond quickly, it can take up to 28 days for a full reply, though most cases are resolved sooner.
I’m sorry your holiday didn’t meet expectations, but I hope you’ll consider booking with us again in the future. If you have any questions in the meantime, please don’t hesitate to get in touch.
Kind Regards,
Sunshine
Booked with you last 6 holidays always…
Booked with you last 6 holidays always been good got another we you again in June
27 april 2026
Svar från Sunshine Holidays
Thanks Kim! Six holidays and counting – that's some serious loyalty right there 😎 So chuffed we've consistently hit the mark for you. Roll on June for lucky number seven!
The Team at Sunshine Holidays
Love Sunshine holidays- consistently…
Love Sunshine holidays- consistently cheaper than others
21 april 2026
Svar från Sunshine Holidays
Thanks for your kind words! Great value + brilliant holidays = the perfect combination 😎. We're chuffed that you keep choosing us for your getaways!
The Team at Sunshine Holidays
Svar från Sunshine Holidays
Thanks for your kind words! No hassle booking = more time for holiday excitement 😎
The Team at Sunshine Holidays
Everything was spot on from
Everything was spot on from
Booking the holiday to updating with the most upto date information. Specially with all that going on around the world..
24 april 2026
Svar från Sunshine Holidays
Thanks Hamza! Keeping you informed every step of the way, especially during uncertain times, is what we're all about 😊. So pleased everything went smoothly from booking through to your trip!
The Team at Sunshine Holidays
Shocking customer service
I booked a holiday through sunshine holidays and have noticed that my outbound flight has been cancelled. I've still to be told by sunshine holidays that this is the case and we fly out in less than 3 weeks. I've tried contacting them, but all I can speak to is a BOT. This was almost a week ago and I have yet to receive any correspondence from them. Absolutely shocking way to treat customers. All I want is my money back and i am getting nowhere!!!
22 april 2026
Omdöme utan inbjudan
Svar från Sunshine Holidays
Thank you for your message. We’re very sorry to hear about the concerns you’ve raised regarding your flight and the difficulty you’ve experienced trying to contact us.
We understand how worrying it is to see potential changes to your travel plans so close to departure, especially when you have not yet received direct communication. We also appreciate your frustration with the difficulty in reaching a member of our team.
Please be assured that your booking has been flagged for review and, as part of our process, the team works through flight changes in departure date order as we receive updates from airlines. This ensures that the most urgent travel dates are prioritised.
The team will be in touch directly with you as soon as they have reviewed your booking and confirmed the latest information from the airline, along with any available options.
We’re very sorry again for the stress and uncertainty this situation has caused, and we appreciate your patience while this is being looked into.
Kind regards,
Sunshine
I am extremely disappointed with the…
I am extremely disappointed with the way my refund has been handled by Sunshine. What should have been a straight forward process has dragged on for months with no resolution. My flights and airport were changed, yet despite this, I have been stuck going round and round in circles trying to get my money back.
It is incredibly frustrating that there is no clear way to speak to a real person, only a bot that does not resolve anything! On multiple occasions, I have been told that my refund has been processed, yet it is still not in my bank account!
The lack of communication, accountability and basic customer service is unacceptable. This experience has been stressful and time-consuming. I have had to take time off work hours and days on end trying to contact a human being at this company! I would not recommend this company to anyone based on how poorly this situation has been handled.
Today, yet again I have tried to get through to a human being and still being sent round and round in circles by a bot!
**UPDATE**
Still no response so yet again still just say so
27 april 2026
Omdöme utan inbjudan
Svar från Sunshine Holidays
Thank you for taking the time to share your experience. We’re very sorry to hear about the ongoing frustration you’ve faced regarding your refund and the difficulties you’ve had trying to reach support.
We completely understand how upsetting it is when you’re repeatedly told a refund has been processed but it still hasn’t appeared in your account. We also appreciate your comments about our current support channels. While our digital assistant is designed to help with quicker responses, we recognise that it has not met your expectations in resolving your issue or providing the level of reassurance you needed.
Your feedback regarding communication, delays, and the lack of direct access to a member of our team is taken very seriously. This is clearly not the experience we want for our customers, and we are sorry for the time, effort, and stress this situation has caused you—particularly given the repeated attempts you’ve made to resolve it.
We would like to reassure you that your refund query is now being escalated for further investigation. This will include a full review of the payment trace, confirmation of processing dates, and verification with the relevant payment providers to ensure clarity on where the delay has occurred.
Once this review is complete, you will receive a direct update with a clear outcome.
We appreciate your patience while this is being investigated and we are very sorry again for the inconvenience and frustration you’ve experienced.
Kind regards,
On the Beach Customer Support
Hotel destination was brilliant we…
Hotel destination was brilliant we stayed in the falcon hotel Antalya
26 april 2026
Svar från Sunshine Holidays
Thanks Kevin! So pleased you had a brilliant time at the Falcon Hotel in Antalya 😎☀️. Sounds like the perfect getaway!
The Team at Sunshine Holidays
Thanks. All went well.
Thanks. All went well. Some confusion going through passport control on way in.
25 april 2026
Svar från Sunshine Holidays
Thanks Michael! So pleased everything went well overall 😊. Airport passport queues can be a bit unpredictable sometimes, but glad the rest of your trip was smooth sailing!
The Team at Sunshine Holidays
Great service from sunshine holidays …
Great service from sunshine holidays accommodations great clean and friendly going back next year with you well done brilliant 👏
23 april 2026
Svar från Sunshine Holidays
Thanks James! Delighted to hear your accommodation was spot on - clean and friendly is exactly what we aim for 😊. Can't wait to help you plan next year's getaway!
The Team at Sunshine Holidays
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.