Stratstone Omdömen 30 785

Fantastic Dealership with staff who are committed to great customer service and are very welcoming and professional and excellent ambassadors for the Porsche brand.

Awaiting refundable deposit for over two weeks and am being completely ignored - avoid at all costs.

Professional treatment of customers as expected when dealing with Mercedes.

Kelly on the service desk was lovely as well professional in explaining the full service process..
Lastly the valet team did a brilliant job on the car which I wasn’t expecting so a big thank you to the Audi team

Luke Thornton in sells made the whole process smooth and very well explained.

Provide loan car

The staff are very polite and receptive to my wants and needs.

I was updated every step of the way.

I purchased a Mercedes C-Class from Mercedes Stratstone Colchester in February. When I collected the vehicle, it looked immaculate after being prepared by the dealership. However, after the first wash, I began noticing scratches on the bonnet. At first, I didn’t pay too much attention, as it is an approved used vehicle and minor marks are to be expected.
After recently giving the car a thorough clean in proper lighting, it became clear that the bonnet is heavily scratched and really needs repainting. It now feels as though the dealership simply polished over the defects to temporarily hide them rather than carrying out a proper repair. You only truly notice the condition of the vehicle once you get it home and inspect it properly yourself.
What makes this even more disappointing is that, from day one, the vehicle has had multiple issues. Three of the rear lights had water ingress, and I was told by Mercedes Colchester that this would not be covered under the approved used warranty, leaving me facing a repair bill of around £1,300. Thankfully, after booking the vehicle into another Mercedes dealership, they confirmed the issue should in fact be covered and repaired it under warranty.
When purchasing from a main Mercedes dealer, you naturally place trust in the quality, honesty, and preparation standards you would expect from a premium brand. Unfortunately, my experience has been the complete opposite. I genuinely feel you would receive a better-prepared vehicle and more honest service from a small independent garage.

I would strongly advise anyone considering purchasing from this dealership to inspect the vehicle extremely carefully before driving away, as cosmetic and mechanical issues may not be disclosed properly during preparation or sale

Brakes feel very soft after last service.
As if air in the system.

And what kind of date system are you doing in the next question..
What a complex mess.

Very polite and professional staff. Always going above and beyond the expectations to ensure that customers feel very satisfied with the work completed to their vehicles.

Greeted warmly and Claire looked after us extremely well.Excellent communication on the MOT. Had to have a new tyre and this was fitted same day.

Very friendly, helpful sales re Tej Sinclair

Shihad Ahmed was very easy to deal with, very attentive and a pleasure to speak with. Answering every question and email in a very timely & efficient way, even on his day off.
Hand over of the vehicle was very informative and his understanding of all the features were very clearly explained.
I’m sure I will speak to him for my next MB
Regards
Chris Danby

Parbinder was great she went out of her way to make sure my daughters car was ready on time .

The staff are really knowledgeable and friending. Lovely atmosphere in the showroom.

Very courteous and good communication from all the staff

Took my car in for what we thought was only a minor repair, but during inspection they uncovered a much more serious issue that could have caused major problems down the line. Thankfully, the team identified it early and rectified everything professionally and efficiently.

The service from start to finish was outstanding, with Katie especially being incredibly helpful, professional, and communicative throughout the whole process. It’s rare to find a dealership/garage that is this honest, thorough, and customer-focused these days.

Highly recommend to anyone looking for trustworthy and professional service. Thank you again!