Stratstone Omdömen 30 785

I purchased an Approved Used Range Rover P440e Autobiography from Stratstone Milton Keynes in March 2026. The car was delivered on 30 March with pre-existing cosmetic damage noted by the delivery agent on arrival, a scuffed alloy wheel and paint damage to the rear tailgate and quarter panel. The delivery driver told me that when the damage was flagged to Stratstone, the response from the dealership was: "it's the customer's problem, it's an approved vehicle."
Over the following weeks I discovered a further four mechanical and electronic faults: intermittent failure of the door locking system across all four doors; the passive entry system inoperative on the passenger side; the fuel filler flap actuator failing completely, leaving me unable to refuel without forcing the flap open at a petrol station; and, most seriously, the vehicle refusing to restart on four separate occasions whilst I was inside it. Two mechanics looked at it and confirmed an electronic fault. This is a recognised issue on the P440e platform.
Every fault was reported in writing within the 30-day window provided under the Consumer Rights Act 2015. In five weeks, not a single repair has been arranged. My complaints were met with DIY troubleshooting suggestions which is just a joke for such a high priced luxury vehicle, I had to wait through a a 12-day response delay, an offensive offer of £150 reimbursement if I arranged the alloy repair myself, and a suggestion I polish the boot scratches out.
I have issued a formal letter of complaint to the Dealer Principal citing the Consumer Rights Act 2015 and demanding a full repair or refund but again, this has been ignored and the promised 48 hour response time missed. Next step the ombudsman and returning the vehicle.
Such a shame, the car itself is beautiful. The aftersales service has been the worst I have experienced from any dealership at any price point. I would not recommend purchasing a used vehicle from this dealership. Shop elsewhere, you'll get a better and far better service!

This garage is awful, have to keep my car longer or for return visits every time it goes in. I won't be having another Audi partially down to the level of service I've got from this garage. Always quick to correct and apologise, but it's always after they've messed up first

Great service as always

First time using this dealership. I felt the troubleshooting process was very slow and expensive. On a positive note Kerrigan was very friendly, she kept me informed every step of the way, she resolved my queries quickly and provided clear and consistent information throughout.

The young lady who dealt with my appointment was wonderful - a credit to your company. She kept me informed throughout the day and was very cheerful and courteous.

I have been researching the electric car market for 10 weeks. Contacted 6 car companies, test drove several cars and got proposals from 4 dealerships. I was a bit nervous/anxious about buying an electric car- I was looking for a nice car with enough style, power and range to meet my needs. Two weeks ago I started looking at the Q6 e-tron and contacted Audi. Within a few hours I had a call from Alixe Drummond in Hitchin and we agreed to meet up on Sunday 26th March for a test drive. Really liked the car but wanted the Vorsprung version which was not available in Hitchin. By Monday morning I had a proposal from Alixe and on Thursday 30th I picked up my new car. I was very impressed by Alixe's efficient professionalism and absolute engagement in selling me a car. Other dealerships had either ignored my enquiries, did not keep in touch...it was not a good experience. And, when I picked up my car, Alixe introduced me to the myriad of functions currently available in electric cars. Overall, my experience was a great one and I am enjoying my new car very much. Electric cars are not just good for the environment, they can also be fun to drive!!!!

excellent experience. friendly and good communication from Tom.

commuication and customer service very poor

Customer service provided by Corrine was superb many thanks

I took my car for service at Audi garage. Misha was very nice and did a good job. The rest of the staff are also very helpful and welcoming. I love being with Audi garage. Everybody does a good job.

Communication was lacking throughout the progression of the time my vehicle was in with this branch. I had to chase up for myself several times to find out what was going on.

On the 17th of March I brought in my Range Rover to have a right hand side mirror replaced. I ve spent more that 1000 £

I drove my car back home and parked it. After 1 month without driving my car I realised that the right door is not aligned anymore and it is forcing to open and close.

I assume something has happened during the job they did because the door was perfect before. By. the way tried to contract them by phone and wrote many email . Still no reply from them .. Terrible service

Punctuality Service. Updating. Helpful

Very helpful service receptionist and car serviced to a high standard

Excellent service from the whole team at Wolverhampton and Vicky in particular , always keep you updated and listen to your needs. Would highly recommend.

Great service.

I recently had my car serviced at Porsche Centre Stockport and the experience was excellent from start to finish. The whole process was handled with professionalism, efficiency and genuine attention to customer care throughout.

The service team were friendly, knowledgeable and kept me fully informed at every stage, making everything straightforward and stress-free. It is clear they take real pride not only in the work they carry out, but also in ensuring customers feel valued and looked after.

What particularly stood out was the level of customer service when I had a small concern afterwards. It was dealt with promptly, professionally and with genuine care to ensure I was completely satisfied. That level of aftercare and commitment to customer satisfaction is increasingly rare and was greatly appreciated.

I would very highly recommend Porsche Centre Stockport to anyone looking for exceptional servicing and first-class customer care.

Car in for a regular service, they carry out a vehicle health check only to tell me the rear suspension needs to be replaced. £1000 pounds later it is replaced and the result is a car that makes a horrific noise. After weeks of them refusing to take calls or call me back to look at the car they take the car back in to charge another £400 to fix the problem they created “it’s just a coincidence” apparently that this problem started the same day the changed rear suspension. Absolute con artists avoid their service centre at all costs

Excellent service, was completed a lot sooner than expected. Would definitely recommend.