Stratstone Omdömen 30 785

The service I received was excellent, punctual and timely.

Hannah booked the car in, met us on arrival and was very polite. Lovely personality - just what your customers require. Although Hannah said they would hope to have the car ready by 1700hrs it was in fact ready at 1230hrs. Your coffee was very much appreciated and your receptionist the perfect host.

Thankyou
Ann

Work carried out in a time acceptable to waiting.
Staff as ever were lovely.

My first time dealing with Audi and I had a very nice experience from start to finish. Andy looked after me throughout the process and made everything quick, easy and straightforward. He was professional, friendly and not pushy at all, which I really appreciated. I’m super happy with my car and I’ll definitely be staying with Audi for my future cars.

Good communication. Undertook warranty work without quibble

Great customer service.
Professional as ever from the service team.

Vehicle was supplied with various dangerous faults.
Tyre size did not match on front axle! Oil had been overfilled. No effort made to rectify. Had to reject the car. Absolutely shocking for an approved used car.

The service advisor, Kira was great when discussing another concern with the car, and she could relate has shes had the same issue with her car. She came across honest and geniune.

There was a delay in repairing my car so Stratstone offered to get a driver to drop my car off at my home address. The driver, Aziz, was very courteous and provided helpful updates on delivery time etc. Great service!

Looked after well by Joe, all sorted with good comms throughout

From entering the new cars showroom and been welcomed by Alison, who made me a cuppa right away to meeting Robbie, the whole experience was amazing.
I got exactly what I wanted at the budget I had.
Robbie could not have been more helpful, nothing was a problem, his patience was amazing.

Absolutely terrible the car has been with them for 3 days over 20 phone calls and no reply, absolutely terrible service. I would not use this dealer for anything totally unacceptable and totally unprofessional

Mollie in used car sales went the extra mile. Treated me as a person and not a sale to be made

Efficient and Professional

Awful experience from start to finish. Took 6 months for a boot mechanism to be replaced.

Dear Sir or Madam,

I am writing to express my dissatisfaction with the service I have received at Manchester Audi, particularly regarding the provision of courtesy cars during servicing and repairs.

I have been a loyal Audi customer for over eight years, having purchased three different models during this time—from the A3 and Q3 to my current Q5. I have always appreciated the quality of your vehicles and trusted your brand and service. I am also planning to change my car again in September next year.

However, I have now experienced three very unpleasant incidents at the same dealership.

On each occasion, when my car was booked in for servicing or repair, I reserved a courtesy car approximately two months in advance. Under normal circumstances, this should allow sufficient time for proper arrangements to be made. I therefore expect that the courtesy car would be available upon my arrival.

Unfortunately, each time I arrived, your staff informed me that the courtesy car was not available because “the previous customer had not returned it on time.” I was also told that additional charges might apply. This same explanation has been repeated on all three occasions.

I find this extremely frustrating and difficult to accept. After long waiting times and repeated discussions, a replacement vehicle was eventually provided, but the entire process was stressful and disappointing. On each occasion, I have had to go through repeated back-and-forth discussions, explanations, and long waiting times, which have cost me a significant amount of time and energy. Moreover, the vehicle offered was always of a lower category than my own, which is not acceptable.

Booking a courtesy car two months in advance is precisely to allow your team enough time to plan and avoid such issues. Repeatedly giving the same explanation and creating unnecessary obstacles gives the impression that the dealership is unwilling to provide the service as promised.

Experiencing this once might be understandable, but this has now happened three times over the past few years, all at the same Manchester Audi location. This has significantly affected my confidence in your service and has been particularly disappointing as a loyal Audi customer.

I would like you to understand that such experiences do not only cause inconvenience but also damage customer trust. I will be reconsidering my options when I purchase my next car in September next year, and I will also share my experience with friends and colleagues.

I sincerely hope that you will take this feedback seriously, review your internal processes, and ensure that other customers do not encounter the same issues in the future. Saving small costs in this way risks losing long-term loyal customers, which ultimately harms the company’s reputation and interests.

Thank you for your attention. I look forward to your response.

Yours faithfully,
Weihua Deng

Communication was brilliant from booking my car in, taking it into garage an collecting my car. They threw in a free valet. Staff all friendly.

Car booked in to get a Recall completed, booked in a timely manner work done & vehicle returned in excellent time frame.

We traveled all the way from Oxford to get the Mercedes GLE that we were looking for. It was well worth it. Sandy Stevenson made the whole experience memorable. Extremely professional even our dogs were given 5Star treatment. I wish we had a dealership in Oxford like this. My thanks to everyone. Neil

After buying the car the service was poor. We identified an issue in the date we collected and was assured this would be dealt with. This was then followed by myself having to ring constantly, never getting a call back and eventually having to get in touch with management. The car is great but was not worth the stress