Exceedingly unprofessional customer service. I raised a complaint about a poorly completed clean where the cleaner arrived 2.5hrs late, causing me to miss an appointment elsewhere, did a ve... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
App is easy to use with good features. Cleaner was excellent- reliable, trustworthy and very thorough. Will be using service again. Only thing that could be improved is more certainty whether cleaner... Se mer
I used Squeke for a one off clean of an old apartment that just needed freshened up before we returned it to the landlord. My cleaner, Jurgita, was great - really friendly and very professional. She m... Se mer
After struggling for a long time to find a good cleaner, we found Squeke. They finally gave us the calibre of cleaner we were looking for; extremely personable and excellent at their job! Not to menti... Se mer
Företagsinformation
Skrivet av företaget
Squeke helps you find great cleaners at competitive prices. At Squeke, we take the hassle out of finding a cleaner with our unique matching platform. Once you request your cleaning service, we alert cleaners in your area to fulfill your cleaning needs.
Kontaktuppgifter
Suite 10, 94 Fulham Palace Road, W6 9PL, London, Storbritannien
- support@squeke.com
- www.squeke.com
4,2
Bra
67 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Super efficient...secure and fast
Super efficient...secure and fast. Cleaner was polite and organised. Will use again.
7 december 2021
Omdöme utan inbjudan
Amazing experience
Amazing experience.
Highly professional, considered cleaners that thought beyond my expectations.
Easy booking and can’t wait to use them again. Highly recommend.
7 december 2021
Omdöme utan inbjudan
Squeke - Scam (BEWARE)
Squeke essentially a scam. They received £45 payment for cleaning services, never turned up and when contacted by email after 2 back and forth communications ghosted me. NOT TRUSTWORTHY.
Here is the full story. I booked a cleaner for 15:00-18:00 on a Saturday and paid up front £45 as required. I tried to message the cleaner to confirm the appointment, but no answer was given. The cleaner never turned up at my door. I contacted the Squeke Support Team to see what hapenned. They had the audacity to tell me that the cleaner arrived at my apartment. No bell rang, no telephone rang (my phone number is available on the app). Apparently they send me an email when the cleaner was “outside my apartment” at 15:14. And they expect me to check my emails on a Saturday every 5 minutes. My flatmate came in at 15:20 and saw noone at the door. After a couple of emails, I requested a refund as I paid for a service that I never received. After two communications back and forth, I send another email waiting for a reply to my refund request. This email was completely ignored. Long story short, do NOT trust this company. It’s a complete scam. I am not even sure they provide cleaning services at this point.
6 oktober 2021
Omdöme utan inbjudan
Svar från Squeke
Evening Fanis
We refunded you £15 of the £45 as per our policy of the cleaner cannot gain access to your property then the cleaner must be compensated for both their time and cost of travel.
Furthermore we communicated with you via email sending time stamped emails of the cleaner providing pictured of your property and time stamped in app message she sent to you.
Additionally your concierge let her in the building so you have video evidence she arrived.
Finally we emailed you when she was at your property and she waited 30 minutes.
We apologise that you find our policy unacceptable but we must treat the cleaners fairly as Squeke prides itself on paying and protecting the cleaners which many competitors in our space fail to do.
Not impressed at all
Not impressed at all, booked 2 cleaners and neither turned up! One was over half an hour late and didn’t bother to contact me, when I contacted the team they were ‘struggling to park’ but never showed up, the second time they also never showed up and were over an hour late!
6 augusti 2021
Omdöme utan inbjudan
Utterly incompetent
They cancelled our booking (which we'd placed a month beforehand) at gone 5pm the day before we were due to have the cleaner come. They were unapologetic and blamed us for not getting a regular enough service for them to justify bothering with it. They advertise allowing one-off and monthly services but they will mess around those customers because they are not valued. I would highly highly recommend not using this absolutely useless company if you need reliability.
25 juni 2021
Omdöme utan inbjudan
Amazing app and amazing service!
16 maj 2021
Omdöme utan inbjudan
Really good service provided by my…
Really good service provided by my cleaner so I’ve subscribed for a recurring service.
The app is very easy to navigate and I can customise my clean as and when needed. The best cleaning service app I’ve found.
28 april 2021
Omdöme utan inbjudan
It was a super easy booking experience
It was a super easy booking experience, I was really happy with their clean and i will definitely be using squeke again in the future.
13 oktober 2020
Quick, efficient service
I had an urgent cleaning request and was able to find a cleaner within minutes on the Squeke app. A really easy and efficient service to use. The cleaning service was excellent too.
22 september 2020
Omdöme utan inbjudan
Brilliant service
Brilliant service. Easy to use and always an excellent job.
14 september 2020
Omdöme utan inbjudan
Very impressed. Easy to use and cleaner was excellent
The platform is easy to use and our cleaner was on time and did a great job. Excellent how it allows you to set to ongoing regular visits. Very impressed
12 september 2020
Omdöme utan inbjudan
Super easy to use
Super easy to use. Made it so simple for me to arrange a cleaner!
12 september 2020
Omdöme utan inbjudan
Great new app
Great new app, I’m able to manage getting the cleaner in and paid so much easier!
12 september 2020
Omdöme utan inbjudan
Well organised
The future of home services - excellent idea, seems extremely well organised
12 september 2020
Omdöme utan inbjudan
Easy to use
Easy to use. Fair terms of service. Good cleaning. Intend to use regularly
12 september 2020
Omdöme utan inbjudan
Super service
Super service, easy to book and to use again and again.
12 september 2020
Omdöme utan inbjudan
very happy with the app
11 september 2020
Omdöme utan inbjudan
Easy and fair
quite easy to use and not too expensive. Cleaners show up on time and seem to get a good cut as well, which keeps them happy, I guess. Would recommend it; better than what I've used before.
11 september 2020
Omdöme utan inbjudan
Uber for cleaners!
Really easy to use app and cleaner was absolutely fantastic! Won’t go anywhere else now :)
11 september 2020
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.