Squeke Omdömen 67

Exceedingly unprofessional customer service.

I raised a complaint about a poorly completed clean where the cleaner arrived 2.5hrs late, causing me to miss an appointment elsewhere, did a very poor job (I provided photo evidence of entire areas left un-dusted) and the cleaner took and wore my slippers (?!) without asking whilst in my flat.

Unsurprisingly, I requested a refund for services not provided to a reasonable standard, whereby the responses from customer services included the phrases:
"We obviously understand you were not happy with the cleaning she provided. Nonetheless, as she did work for 2hrs why would you not want a person on minimum wage not to be paid." and "It's a human being who provided you 2hrs service not a product.". Seemingly, they were aiming to guilt me into paying for inadequate service and seemed shocked when I did not accept this.

This company seems to lack the basic understanding that customers pay for a certain standard of service and when that's not received, they should be compensated. Instead, Squeke seem to think they hold no responsibility and that a combative and insulting approach is preferable.

I have now raised a case with Amex for a full refund and have deleted my account.

I found this company via Facebook and booked a one-off clean which turned in to an absolute disaster. The cleaner literally smashed up my home office causing about £800 worth of damage to my brand new desk, my monitor & door.

When I engaged the owner of the company to address this, he was unhelpful, unapologetic and even taunted me that he has an insurance policy but wouldn't use it. No help was offered, not even a partial refund. The response was along the lines of "tough luck". I live in a nice area around the corner from where Squeke are based. I offered for them to come and inspect the damage which they rejected. They seem to think I'm making the whole thing up and have nothing better to do.

I managed to get the initial money back through Amex via a chargeback. For the rest of the damages I have gone through the small claims court (Ref: 297MC977) to do my best and recover what I can.

Do yourself a favour and give this company a wide berth.

App is easy to use with good features. Cleaner was excellent- reliable, trustworthy and very thorough. Will be using service again. Only thing that could be improved is more certainty whether cleaner will have enough time to do the amount of add on cleaning items selected on the app- more transparency needed on that

The cleaner didn’t turn up. I confirmed the day before as I needed the clean ahead of guests arriving - an 8am booking so I could set her up before going to work. She confirmed the night before; then never turned up. Also never contacted me to say she couldn’t come.

The cleaner called me to explain her personal situation, which is very understandable, though she also mentioned that she had informed the company the night before and they didn’t pass it onto me in advance of the booking.

Good but not great . Not destsilex enough service for what you are paying

Great cleaners, convenient way to book one-off or regular cleaning. I have opted for a weekly cleaning.

I used Squeke for a one off clean of an old apartment that just needed freshened up before we returned it to the landlord. My cleaner, Jurgita, was great - really friendly and very professional. She managed to get the whole place done and exceeded expectations within the agreed timeframe. Will be looking to book a more regular clean again. The booking mechanism is straightforward, if not a little primitive, but the outcome has been excellent. Would recommend to others.

This is my first experience using Squeke Cleaning Services.
The site was easy to navigate and I could prioritise what I wanted doing.
On Monday I had a very nice young lady called Mariza O attend our property.
Mariza was prompt and friendly. She was professional and cleaned throughly. I was very happy with her service.
I would recommend Squeke Cleaning Services and will be booking again.
Thank you.

The experience was seamless. Got exactly what I needed at short notice.

Love this service. Our cleaner Julia is amazing. She is super friendly and does a fantastic job. She gets some of the hard to reach places and just did a fantastic job. Thanks Julia and Squeke!

Great cleaner who has done a fantastic job.

The booking process is straightforward and very happy with the service received. Will use again!

The cleaners are good and one time. The response of the support staff is great. The respond on email even in the middle of the night. Incase the cleaner cancels they provide an alternative immediately

All cleaning experiences to date have been consistently very good. Cleaners are professional and diligent. Well worth the money!

My wife passed away recently and our cleaner left at the start of the pandemic so I was left without a cleaner. As I’m finding it more and more difficult to clean the flat myself I was delighted to find Squeke and it’s been working very well for me.

First time using Squeke. Jurgita was very prompt, got right into it and left my flat looking fantastic. I'd definitely recommend.

Been searching for a cleaner for a while and have been let down by other apps in the past. Easy to use experience on the app and fantastic cleaner who was really efficient and a lovely person. Recommended!!

Excellent cleaning, not so good ironing