Rebecca was extremely helpful as well as being pleasant and polite. My query was fully resolved and I was able to learn a new maintenance fact about the portal which will be helpful in the future. M... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
A lot of fustration with obtaining access to smart pension as my company had provided a wrong email. After 3 weeks of fustration and since retired from the company. I went strainght to smart pension a... Se mer
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Ainara couldn't have been more helpful with our enquiry today. An absolute breath of fresh air to be able to speak to a real person at the other end of the line. No waiting in a long queue to speak... Se mer
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Having issues with Smart Pension for a few months now. Not had any helpful support until we dealt with Ainara who has gone above and beyond to help us rectify our issues successfully and has offered o... Se mer
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Företagsinformation
Om Smart Pension
Skrivet av företaget
Smart Pension is one of the largest pension providers in the UK. We look after the savings of over 1.5 million people, and more than 90,000 UK businesses trust us with their workplace pension scheme.
We make it easy for employers to set up and stay on top of their workplace pension scheme, saving them time to get on with what’s important. And we make it easy for savers to stay in touch with their pension too, whether that’s through the click of a mouse or a tap on their phone. We make it so easy because we’ve invested in our own technology to make everything as simple and efficient as possible. And, because that tech is so efficient, we can invest in great services, like our UK-based Customer Experience Team, available through live chat or over the phone.
Transform your pension savings to Smart Pension by downloading the app today:
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Kontaktuppgifter
136 George Street, W1H 5LD, London, Storbritannien
- 0333 666 2323
- ask@smartpension.co.uk
- www.smartpension.co.uk
4,7
Utmärkt
4 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Anna was really helpful with our…
Anna was really helpful with our pension query, all resolved during the call
6 juli 2026
Svar från Smart Pension
Hi Customer,
We’re delighted to hear that Anna was able to help you with the issue and thank you for leaving such a lovely review. If you need any more support please let us know.
Thanks,
Smart Pension
Rebecca 5 stars !!
Was speaking with Rebecca who was extreamly professional helpful & couldnt have done better
6 juli 2026
Svar från Smart Pension
Hi Kora Healthcare UK Ltd,
We’re so happy to hear that Rebecca provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
ASSISTANCE WITH PENSION CONTRIBUTIONS
The help I have received when in new territory of a task has been dealt with for me with patience, kindness and total professionalism by Ainara.
She helped with payroll of pension contributions. The employee had cancelled his payments, however the Company had continued to pay contributions without the knowledge of the employee's cancellation, resulting in account discrepancies
3 juli 2026
Svar från Smart Pension
Hi Sarah,
We’re so happy to hear that Ainara provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Super helpful,
Super helpful,
Answered all questions and assisted with the issue at hand and gave further guidance on what to do next.
6 juli 2026
Svar från Smart Pension
Hi Tim,
Thank you for your review, we’re so happy to hear that your experience with us was so positive. If you need any more help in the future please let us know.
Thanks,
Smart Pension
Maggie was extremely helpful
Maggie was extremely helpful, if every employee is like how she was today I give this entire company a huge recommendation
6 juli 2026
Omdöme utan inbjudan
Svar från Smart Pension
Hi Mo,
Thank you so much for your feedback about your experience with Maggie – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
Long standing matter from a previous provider finally resolved!
There was a long standing matter from a previous pensions provider and when they took over, Smart Pensions have been quite supportive. Rebecca, Lucy and Naomi reviewed the issues at different times and they assisted in resolving it. Naomi in particular was very patient and professional! Generally, I would recommend this company because you always get to speak to someone and they always try and resolve your issues. No ifs, No BOTS!! Well done Smart Pensions
3 juli 2026
Svar från Smart Pension
Hi Ladi,
We’re so happy to hear that Naomi provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Svar från Smart Pension
Hi Howard,
That’s amazing to hear! Thank you very much for your review – we’ll be sure to pass your feedback on to our team and share the great news.
Thanks,
Smart Pension
Thank you Anna
Anna was so very helpful and patient and resolved my upload problems with ease, nothing was too much trouble -thank you Anna
3 juli 2026
Svar från Smart Pension
Hi Cathy,
We’re so happy to hear that Anna provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Extremely helpful service and very easy…
Extremely helpful service and very easy to use
Very nice people too
2 juli 2026
Svar från Smart Pension
Hi Mark,
That’s amazing to hear! Thank you very much for your review – we’ll be sure to pass your feedback on to our team and share the great news.
Thanks,
Smart Pension
I talked to Lisa today
I talked to Lisa today, she was very helpful with my very extensive query but had it sorted efficiently and effectively. Thank you.
2 juli 2026
Svar från Smart Pension
Hi Get A Drip Franchise Ltd,
Thank you so much for your feedback about your experience with Lisa – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
Excellent and knowledgeable advice…
Excellent and knowledgeable advice regarding a really quirky issue. Very polite and pleasant. Thank you Anna
1 juli 2026
Svar från Smart Pension
Hi Customer,
Thank you so much for your feedback about your experience with Anna – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
Svar från Smart Pension
Hi Mr JB Lynch,
Thank you for your review, we’re so happy to hear that your experience with us was so positive. If you need any more help in the future please let us know.
Thanks,
Smart Pension
Excellent customer service
Ainara was the adviser who dealt with my queries, the adviser was super efficient and solved all of the queries I had. Her telephone manner was very pleasant and she spoke very clearly.
Excellent customer service.
1 juli 2026
Svar från Smart Pension
Hi Virginia,
We’re so happy to hear that Ainara provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Very patient and knowledgeable
Very patient and knowledgeable. Resolved the issue, quickly. Thank you.
1 juli 2026
Svar från Smart Pension
Hi Jonathan,
Thank you so much for taking the time to leave a review – we’re thrilled that you’ve had such a great experience with us. We’ll be sure to pass your wonderful feedback on to the team.
Thanks,
Smart Pension
Laura in Bournemouth is an absolute…
Laura in Bournemouth is an absolute credit to Smart Pensions. I was dreading calling as I just assumed that getting statements would be a nightmare. On top of this I needed to change details. Laura was absolutely incredible, lively (despite it being just gone 5pm and really she should have finished work) but resolved my issue in no time. To Laura's boss this woman needs a payrise (and no she is not paying me for this review :-)
30 juni 2026
Omdöme utan inbjudan
Svar från Smart Pension
Hi Nadine,
We’re so happy to hear that Laura provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Prompt, Professional and Proficient !
Very prompt response to my call and was able to completely resolve my query and provide additional advice by e-mail.
30 juni 2026
Svar från Smart Pension
Hi Mike,
Thank you for your review, we’re so happy to hear that your experience with us was so positive. If you need any more help in the future please let us know.
Thanks,
Smart Pension
Great help and assistance from Lisa
Great help and assistance from Lisa. Explained everything clearly and helped resolved the issues
30 juni 2026
Svar från Smart Pension
Hi Paul,
Thank you so much for your feedback about your experience with Lisa – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
Email Spam
Repeatedly sending me email marketing nonsense every few days. They don't provide control over your marketing preferences anywhere. There is no unsubscribe link in the email.
It is impossible to contact them - their contact form is a complete mess.
Only after posting here did I get a response.
They asked for my NI number and policy number... to unsubscribe.
This should have been a simple reply to the original marketing email with a "Please unsubscribe me." which went completely ignored.
I've reported this to the ICO.
30 juni 2026
Omdöme utan inbjudan
Svar från Smart Pension
Hi Will,
Thank you for taking the time to leave a review. We have located your details and made the necessary changes to your communication preferences. We apologise for any inconvenience caused and appreciate you bringing this to our attention.
Thanks,
Smart Pension
Ainara was extremely helpful
29 juni 2026
Svar från Smart Pension
Hi Customer,
Thank you so much for your feedback about your experience with Ainara – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
I had a chat with Laura (Bournemouth)…
I had a chat with Laura (Bournemouth) today and she helped me take care of my enquiries.
I was really satisfied after speaking with her and I really felt catered to. She was attentive, gentle and loving. If all staff at Smart Pension are like Laura then everyone will be happy.
26 juni 2026
Omdöme utan inbjudan
Svar från Smart Pension
Hi Jordan,
We’re so happy to hear that Laura provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it, and your feedback is very important to us.
Thanks,
Smart Pension
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.