Rebecca was extremely helpful as well as being pleasant and polite. My query was fully resolved and I was able to learn a new maintenance fact about the portal which will be helpful in the future. M... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
A lot of fustration with obtaining access to smart pension as my company had provided a wrong email. After 3 weeks of fustration and since retired from the company. I went strainght to smart pension a... Se mer
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Ainara couldn't have been more helpful with our enquiry today. An absolute breath of fresh air to be able to speak to a real person at the other end of the line. No waiting in a long queue to speak... Se mer
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Having issues with Smart Pension for a few months now. Not had any helpful support until we dealt with Ainara who has gone above and beyond to help us rectify our issues successfully and has offered o... Se mer
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Företagsinformation
Om Smart Pension
Skrivet av företaget
Smart Pension is one of the largest pension providers in the UK. We look after the savings of over 1.5 million people, and more than 90,000 UK businesses trust us with their workplace pension scheme.
We make it easy for employers to set up and stay on top of their workplace pension scheme, saving them time to get on with what’s important. And we make it easy for savers to stay in touch with their pension too, whether that’s through the click of a mouse or a tap on their phone. We make it so easy because we’ve invested in our own technology to make everything as simple and efficient as possible. And, because that tech is so efficient, we can invest in great services, like our UK-based Customer Experience Team, available through live chat or over the phone.
Transform your pension savings to Smart Pension by downloading the app today:
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Kontaktuppgifter
136 George Street, W1H 5LD, London, Storbritannien
- 0333 666 2323
- ask@smartpension.co.uk
- www.smartpension.co.uk
4,7
Utmärkt
4 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Got though straight away spoke to a…
Got though straight away spoke to a lovely lady who sorted out my problem straight away something I had been trying to do for hours brilliant service
25 juni 2026
Omdöme utan inbjudan
Svar från Smart Pension
Hi Michael,
That’s amazing to hear! Thank you very much for your review – we’ll be sure to pass your feedback on to our team and share the great news.
Thanks,
Smart Pension
One Call - Problem Solved!
Being totally unfamiliar with your product and uploading from the payroll software, Naomi was extremely patient and helpful. She explained in clear, simple language what to do and then how to check that the submission had been well received. Excellent service! Thank you.
25 juni 2026
Svar från Smart Pension
Hi Peter,
We’re so happy to hear that Naomi provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it. We’ll pass your feedback on to our team and share the great news.
Thanks,
Smart Pension
Problem solved first time
Anna was so helpful. She new exactly how to sort my issue out first time. Her customer service skills and telephone manner are impeccable!
Also, my call was answered so fast. No waiting around listening to hold music. Thank you
25 juni 2026
Svar från Smart Pension
Hi Angela,
We’re so happy to hear that Anna provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it, and your feedback is very important to us.
Thanks,
Smart Pension
I had a problem with my upload of…
I had a problem with my upload of contributions and called Smart and was put through to Anna what a lovely pleasant and helpful lady she was. Nothing was a problem and she helped me get my upload through with ease. She waited on the line until the contributions arrived at Smart. Thanks so much Anna you are wonderful
25 juni 2026
Svar från Smart Pension
Hi Customer,
We’re so happy to hear that Anna provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it, and your feedback is very important to us.
Thanks,
Smart Pension
Svar från Smart Pension
Hi Kim,
Thank you so much for taking the time to leave a review – we’re thrilled that you’ve had such a great experience with us. We’ll be sure to pass your wonderful feedback on to the team.
Thanks,
Smart Pension
Excellent service!!
Excellent service!!
Very quick to answer the call and very helpful with my query which was resolved.
24 juni 2026
Svar från Smart Pension
Hi Nichola,
Thank you so much for taking the time to leave a review – we’re thrilled that you’ve had such a great experience with us. We’ll be sure to pass your wonderful feedback on to the team.
Thanks,
Smart Pension
Issue Resolved Quickly
Rebecca in customer service was very knowledgeable, friendly and helpful, resolved my issue quickly.
24 juni 2026
Svar från Smart Pension
Hi Carolyn,
We’re delighted to hear that Rebecca was able to help you with the issue and thank you for leaving such a lovely review. If you need any more support please let us know.
Thanks,
Smart Pension
Outstanding
Outstanding
Have only experienced friendly advisors who take the time to understand and give helpful guidance.
The app is fantastic and allows you to keep accurate check on your policy funds ( where your at and forecast) and allows you to make many changes to your policy.
Fantastic service with fantastic staff.
24 juni 2026
Omdöme utan inbjudan
Svar från Smart Pension
Hi Paul,
That’s amazing to hear! Thank you very much for your review – we’ll be sure to pass your feedback on to our team and share the great news.
Thanks,
Smart Pension
Fantastic, friendly and clear support A++
Joanne Gray was super helpful and had a great telephone manner, service with a smile over the phone for sure!
Helpful, clear advice with next steps on how to resolve an issue with changes in employee contributions.
Definitely my preferred pension provider to work with, so thank you again for making things easy to manage!
23 juni 2026
Svar från Smart Pension
Hi Emma,
We’re so happy to hear that Joanne provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it, and your feedback is very important to us.
Thanks,
Smart Pension
General Help with direct debit / investment process
Rachel was extremely helpful and knowledgeable.
My query was sorted in one phone call
23 juni 2026
Svar från Smart Pension
Hi Customer,
We’re so happy to hear that Rachel provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it, and your feedback is very important to us.
Thanks,
Smart Pension
I spoke to Rebecca at Smart Pension
I spoke to Rebecca at Smart Pension. She was very helpful and took me through my issue step by step. I found it clear as to what I needed to do once I had been pointed in the right direction. I wish I had called earlier.
23 juni 2026
Svar från Smart Pension
Hi Customer,
We’re so happy to hear that Rebecca provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it, and your feedback is very important to us.
Thanks,
Smart Pension
Amazing adviser support
I have had some issues after taking over a client. Rebecca provided an outstanding support and patience. She has returned calls and walked me through all the issues. I couldn't ask for more stellar service and more knowledgeable support.
23 juni 2026
Svar från Smart Pension
Hi Customer,
We’re so happy to hear that Rebecca provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it, and your feedback is very important to us.
Thanks,
Smart Pension
Spoke with a nice young lady called…
Spoke with a nice young lady called Alex she is in training but was very helpful and we got there in the end. she has a good voice manner and willing to help. which is what its all about to any client.
train her well she is good.
Kind regards
23 juni 2026
Omdöme utan inbjudan
Svar från Smart Pension
Hi David,
We’re so happy to hear that Aleksandra provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it, and your feedback is very important to us.
Thanks,
Smart Pension
Very helpful support team
23 juni 2026
Svar från Smart Pension
Hi Kim,
Thank you so much for taking the time to leave a review – we’re thrilled that you’ve had such a great experience with us. We’ll be sure to pass your wonderful feedback on to the team.
Thanks,
Smart Pension
could have had more help from anna if i…
could have had more help from anna if i tried she help me through each and every step could praise her enough
22 juni 2026
Svar från Smart Pension
Hi Customer,
We’re so happy to hear that Anna provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Very helpful and knowledgeable.
19 juni 2026
Svar från Smart Pension
Hi custAdam Pageomer,
That’s amazing to hear! Thank you very much for your review – we’ll be sure to pass your feedback on to our team and share the great news.
Thanks,
Smart Pension
Fell for the free to employers!!!
When we signed up this was free to employers. Did not take them long to start charging. Poor website and just generally not great which I am reminded of every month when I use it.
Could change platform but more hassle.
1 januari 2026
Omdöme utan inbjudan
Svar från Smart Pension
Hi Paul,
Thank you for taking the time to share your feedback with us. We aim to charge fairly while delivering value to both employers and members. The introduction of employer charges was communicated in advance and reflects the cost of providing and continually developing our services and platform. Unfortunately, we’ve been unable to identify your details to contact you directly. If you would like to discuss your experience further, please complete a ‘contact us’ form and a member of our team will be happy to get in touch. https://visit.smart.co/3qdw9I6
Thanks,
Smart Pension
Great
Very good Company, very quick and easy to get through to and resolve contributions and queries. Seyi was extremely helpful with our query, and on previous queries Smart Pension have always been ultra helpful and responsive, very pleased with the service!
19 juni 2026
Svar från Smart Pension
Hi Customer,
We’re so happy to hear that Seyi provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Ongoing issues with their portal
Ongoing issues with their portal. Difficulty sorting issues out and a lack of accepting responsibility. One department does not talk to another . As an employer i would not recomend
19 juni 2026
Omdöme utan inbjudan
Svar från Smart Pension
Hi,
Thank you for taking the time to leave a review. We’re sorry to hear that our platform hasn’t been easy for you to use and that we have not met your expectations. We have not been able to locate your details to contact you privately. If you’d like to discuss this further with us, please can you complete a ‘contact us’ form and one of our team will be in touch - https://visit.smart.co/3qdw9I6
Thanks,
Smart Pension
Anna was helpful in the indication and…
Anna was helpful in the indication and advise for my query. I sort out the issue arise.
18 juni 2026
Svar från Smart Pension
Hi Altyx Corporate Ltd,
We’re delighted to hear that Anna was able to help you with the issue and thank you for leaving such a lovely review. If you need any more support please let us know.
Thanks,
Smart Pension
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.