Rebecca was most helpful when my Papdis file upload failed - for reasons that were totally unclear from the Fail notice. She talked me through the headings and I had to make quiet a few additions, wh... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I have been using smart pensions for many years and I do find it difficult to work out what to do with the errors as things are not always clear or simple to fix. I called and spoke with Joanne Gray w... Se mer
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Lisa Richards was very helpful and did after 2, 2 hours phones did sort things out. BrightPay has changed their paramotors, thus we can only sent 15 employees details at one time. Which is not help... Se mer
i spoke to many of your employees to guide me through re enrollment process since lastweek, few of them misguided me as well. Seyi who i spoke today was amazing. she guided me in calm manor and explai... Se mer
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Företagsinformation
Om Smart Pension
Skrivet av företaget
Smart Pension is one of the largest pension providers in the UK. We look after the savings of over 1.5 million people, and more than 90,000 UK businesses trust us with their workplace pension scheme.
We make it easy for employers to set up and stay on top of their workplace pension scheme, saving them time to get on with what’s important. And we make it easy for savers to stay in touch with their pension too, whether that’s through the click of a mouse or a tap on their phone. We make it so easy because we’ve invested in our own technology to make everything as simple and efficient as possible. And, because that tech is so efficient, we can invest in great services, like our UK-based Customer Experience Team, available through live chat or over the phone.
Transform your pension savings to Smart Pension by downloading the app today:
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Kontaktuppgifter
136 George Street, W1H 5LD, London, Storbritannien
- 0333 666 2323
- ask@smartpension.co.uk
- www.smartpension.co.uk
4,7
Utmärkt
4 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 98 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very helpful!
Spoke to Smart Pensions today with an upload issue. Joanne Gray was very helpful and really lovely. My issue was resolved with minimal hassle.
9 juni 2026
Anna was very helpful and talked us…
Anna was very helpful and talked us through everything step by step. She was very patient and we were very happy with the way she handled our query.
9 juni 2026
Lisa Richards was very helpful and did…
Lisa Richards was very helpful and did after 2, 2 hours phones did sort things out.
BrightPay has changed their paramotors, thus we can only sent 15 employees details at one time. Which is not helpful
3 juni 2026
Utterly useless
Utterly useless, I'm trying to take tax free cash and the web site is warning me that it will trigger MPAA which is clearly wrong. There is no way to contact them to discuss the error.
8 juni 2026
Omdöme utan inbjudan
Svar från Smart Pension
Hi,
Thank you for taking the time to leave a review. We are sorry that we have not met your expectations. We have not been able to locate your details to contact you privately. If you would like to engage with us more on this, please can you complete a ‘contact us’ form and one of our team will be in touch - https://visit.smart.co/3qdw9I6.
Thanks,
Smart Pension
Rebecca was amazing she resolved my…
Rebecca was amazing she resolved my query very quickly
8 juni 2026
Svar från Smart Pension
Hi Laura,
We’re delighted to hear that Rebecca was able to resolve your query. Thank you for leaving such a lovely review. If you need any more support, please let us know.
Thanks,
Smart Pension
Svar från Smart Pension
Hi Patrick,
Thank you so much for taking the time to leave a review – we’re thrilled that you’ve had such a great experience with us. We’ll be sure to pass your wonderful feedback on to the team.
Thanks,
Smart Pension
Svar från Smart Pension
Hi Customer,
Thank you for your review, we’re so happy to hear that your experience with us was so positive. If you need any more help in the future please let us know.
Thanks,
Smart Pension
Isabel very friendly and helpful
8 juni 2026
Svar från Smart Pension
Hi Max,
Thank you so much for your feedback about your experience with Isabel – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
CHANGE THE DEFAULT FUND
The default pension fund is UK Sustainable Energy - what a perfect fund to make sure your pension doesn’t grow.
I urge everyone to update this immediately to something that actually increases your capital. The fact that a fund doesn’t auto allocate even a portion to the North American market is ridiculous.
4 juni 2026
Omdöme utan inbjudan
Svar från Smart Pension
Hi John,
Thank you for your feedback and opinion about the default fund. Your feedback will be fed through to the appropriate channels for consideration.
Thanks,
Smart Pension
Problem solving
I had some problems and a kind lady went out of her way to sort out the problem.
5 juni 2026
Omdöme utan inbjudan
Svar från Smart Pension
Hi Branden,
Thank you for your review, we’re so happy to hear that your experience with us was so positive. If you need any more help in the future please let us know.
Thanks,
Smart Pension
Faith is a star ⭐️ She was very helpful…
Faith is a star ⭐️ She was very helpful and took the time to explain all the details requested with a clear path to a solution. It was evident from our chat that she was very knowledgeable about the systems and specifics tied into dates & data as well as providing information about further training.
4 juni 2026
Svar från Smart Pension
Hi Sarah,
We’re so happy to hear that Faith provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Helpful and professional
Today, I have to set up new client and uploaded the pension contribution. However, need to swap the admin and signatory, Rebecca really has the patient with me, as I am not too organise the correct paperwork, told me step by step, it took short time to correct the problem, Thank you again for Rebecca help.
5 juni 2026
Svar från Smart Pension
Hi Penny,
We’re so happy to hear that Rebecca provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it. We’ll be sure to pass your feedback on to our team and share the great news.
Thanks,
Smart Pension
Anna was really helpful on the phone…
Anna was really helpful on the phone and solved an issue that had been ongoing for a while. Thank you Anna!
5 juni 2026
Svar från Smart Pension
Hi Louise,
We’re delighted to hear that Anna was able to help you with the issue and thank you for leaving such a lovely review. If you need any more support please let us know.
Thanks,
Smart Pension
Helpful and Knowledgeable Support
I recently contacted Smart Pension support regarding duplicate employee records, and Lisa was extremely helpful throughout. She quickly identified the issue, clearly explained the cause, and guided me to a resolution. I really appreciate the assistance provided today. Thank you, Lisa!
5 juni 2026
Svar från Smart Pension
Hi Customer,
We’re so happy to hear that Lisa provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
U rang today to sort my pension…
U rang today to sort my pension withdrawal. Spoke to a lovely lady called Laura. Such a lovely friendly and helpful woman . Very understanding . 5*
5 juni 2026
Omdöme utan inbjudan
Svar från Smart Pension
Hi Mamtaz,
Thank you so much for your feedback about your experience with Laura – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
Change to Papdis file headings that I was unaware of
Rebecca was most helpful when my Papdis file upload failed - for reasons that were totally unclear from the Fail notice. She talked me through the headings and I had to make quiet a few additions, which considering I have been uploading this file monthly for years came as a surprise!
Rebecca was patient and very helpful and the file uploaded perfectly after the amendments.
5 juni 2026
Svar från Smart Pension
Hi Sarah,
We’re so happy to hear that Rebecca provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
First class customer service
Superb customer service from a really considerate and polite lady. Good customer service is increasingly rare but I can highly recommend this superb company
4 juni 2026
Svar från Smart Pension
Hi Customer,
That’s amazing to hear! Thank you very much for your review – we’ll be sure to pass your feedback on to our team and share the great news.
Thanks,
Smart Pension
Very fruitful conversation
Very fruitful conversation. Thank you for your support and advise.
4 juni 2026
Svar från Smart Pension
Hi Ewa,
Thank you so much for taking the time to leave a review – we’re thrilled that you’ve had such a great experience with us. We’ll be sure to pass your wonderful feedback on to the team.
Thanks,
Smart Pension
Joanne was very helpful and supportive.
4 juni 2026
Svar från Smart Pension
Hi Customer,
Thank you so much for your feedback about your experience with Joanne – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.