Rebecca was extremely helpful as well as being pleasant and polite. My query was fully resolved and I was able to learn a new maintenance fact about the portal which will be helpful in the future. M... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
A lot of fustration with obtaining access to smart pension as my company had provided a wrong email. After 3 weeks of fustration and since retired from the company. I went strainght to smart pension a... Se mer
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Ainara couldn't have been more helpful with our enquiry today. An absolute breath of fresh air to be able to speak to a real person at the other end of the line. No waiting in a long queue to speak... Se mer
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Having issues with Smart Pension for a few months now. Not had any helpful support until we dealt with Ainara who has gone above and beyond to help us rectify our issues successfully and has offered o... Se mer
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Företagsinformation
Om Smart Pension
Skrivet av företaget
Smart Pension is one of the largest pension providers in the UK. We look after the savings of over 1.5 million people, and more than 90,000 UK businesses trust us with their workplace pension scheme.
We make it easy for employers to set up and stay on top of their workplace pension scheme, saving them time to get on with what’s important. And we make it easy for savers to stay in touch with their pension too, whether that’s through the click of a mouse or a tap on their phone. We make it so easy because we’ve invested in our own technology to make everything as simple and efficient as possible. And, because that tech is so efficient, we can invest in great services, like our UK-based Customer Experience Team, available through live chat or over the phone.
Transform your pension savings to Smart Pension by downloading the app today:
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Kontaktuppgifter
136 George Street, W1H 5LD, London, Storbritannien
- 0333 666 2323
- ask@smartpension.co.uk
- www.smartpension.co.uk
4,7
Utmärkt
4 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very clear and efficient help to…
Very clear and efficient help to resolve the problem quickly. Great customer service.
14 juli 2026
Svar från Smart Pension
Hi Stuart,
Thank you so much for taking the time to leave a review – we’re thrilled that you’ve had such a great experience with us. We’ll be sure to pass your wonderful feedback on to the team.
Thanks,
Smart Pension
Svar från Smart Pension
Hi Ken,
That’s amazing to hear! Thank you very much for your review – we’ll be sure to pass your feedback on to our team and share the great news.
Thanks,
Smart Pension
I had a positive experience with Isabel
I had a positive experience with Isabel. She was professional, patient, and knowledgeable while assisting me with the pension upload process. She clearly explained each step and ensured I understood how the Smart Pension portal works, making it much easier to navigate and complete the required tasks. Her guidance was clear, prompt, and helpful, and she addressed all my questions effectively. Overall, I am very satisfied with the support I received and appreciate her excellent customer service.
10 juli 2026
Svar från Smart Pension
Hi Gourang,
We’re so happy to hear that Isabel provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Pension sorted
Was going around and around trying to find this account and the lady on the phone helped massively get to the bottom of it (selen s) was the star that solved a very complex situation she took the time and the effort to help us get on our way
13 juli 2026
Omdöme utan inbjudan
Svar från Smart Pension
Hi Hugh,
Thank you so much for your feedback about your experience with Selen – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
My call was answered within minutes and…
My call was answered within minutes and I found the advisor Rebecca very knowledgeable and was able to help me rectify the issue immediately.
13 juli 2026
Svar från Smart Pension
Hi Customer,
Thank you so much for your feedback about your experience with Rebecca – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
Svar från Smart Pension
Hi Phil,
That’s amazing to hear! Thank you very much for your review – we’ll be sure to pass your feedback on to our team and share the great news.
Thanks,
Smart Pension
I found Smart Pension platform…
I found Smart Pension platform confusing and difficult to understand. Rebecca helped me understand the site better and solve all my issues.
13 juli 2026
Svar från Smart Pension
Hi Customer,
Thank you for leaving a review. Your feedback is important to us. We’re delighted to hear that Rebecca was able to help you with the issues. If you need any more support please let us know.
Thanks,
Smart Pension
helpful and clear
Ainara was very quick at contacting me when I raised the query. She explained clearly what needed to happen and followed up when she said she would. Excellent level of service.
13 juli 2026
Svar från Smart Pension
Hi Helen,
We’re so happy to hear that Ainara provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Laura dealt with me today I am happy…
Laura dealt with me today I am happy with the service provided she answers all the relevant questions I had asked I like her energy keep doing what you do. Appreciate you taking the time to help me out today enjoyed our chat with you today. Have a lovely rest of your day ahead.
Thanks Again
Rhys
10 juli 2026
Omdöme utan inbjudan
Svar från Smart Pension
Hi Rhys,
We’re so happy to hear that Laura provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it, and your feedback is very important to us.
Thanks,
Smart Pension
Grateful for Isabel.
Called with several queries and got through to Isabel. Very friendly, polite and patient.
Managed to go through all my queries and Isabel made me feel at ease as pensions isn't my forte, give me a tax enquiry and i'm fine.
Isabel made the call as smooth as possible and i came away feeling confident with what i needed to do.
Massive THANK YOU Isabel!
10 juli 2026
Svar från Smart Pension
Hi Vicky,
We’re so happy to hear that Isabel provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it, and your feedback is very important to us.
Thanks,
Smart Pension
Svar från Smart Pension
Hi Customer,
Thank you so much for your feedback about your experience with Shannon – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
Joanne Gray was polite and knowledgable.
9 juli 2026
Svar från Smart Pension
Hi Customer,
Thank you so much for your feedback about your experience with Joanne – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
Laura best customer care ever
Laura was patient, helpfull and top professional. Really helps and make my day.
9 juli 2026
Omdöme utan inbjudan
Svar från Smart Pension
Hi Carlos,
Thank you so much for your feedback about your experience with Laura – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
I wanted to share my excellent experience with Bethany
I wanted to share my excellent experience with Bethany today the 09/07/26. She was very professional, took time to listen carefully to me and addressed my request promptly. Bethany also explained everything clearly, so that I could understand perfectly. I am truly very happy with the service Bethany provided.
9 juli 2026
Omdöme utan inbjudan
Svar från Smart Pension
Hi Gift,
We’re so happy to hear that Bethany provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Couldn't be more patient
Both Ainara and Joanne were extremely patient with me. Nothing was too much trouble even though I had a complex problem. Ainara pointed me in the right direction, Joanne provided the solution I needed with much patience and care. With much appreciation.
9 juli 2026
Svar från Smart Pension
Hi Peter,
We’re so happy to hear that Ainara and Joanne provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Lack of Modern Account security features - Risky
While the core functionality of the website is commendable, there are significant deficiencies regarding modern security protocols, particularly given its handling of sensitive financial data. It is highly concerning that basic protective measures, such as Multi-Factor Authentication (MFA) and Passkeys, do not appear to be implemented across the user accounts. I have raised this issue previously, but it remains unresolved. For any system managing financial information today, adopting robust security features like MFA and passkey support is non-negotiable. This area requires urgent architectural review and an immediate upgrade to meet modern industry standards.
9 juli 2026
Omdöme utan inbjudan
Svar från Smart Pension
Hi SF,
Thank you for taking the time to share your feedback. We are pleased to hear that you value the core functionality of our website, and we take your comments regarding account security very seriously.
We are committed to regularly reviewing and improving our services, and your feedback will be shared with the relevant teams as part of our ongoing consideration of future security enhancements and platform developments. We appreciate you bringing this to our attention, as feedback like this helps us continue to identify opportunities to improve the experience for our customers.
Thanks,
Smart Pension
The person who helped was very clear…
The person who helped was very clear helpful and very patient friendly
9 juli 2026
Omdöme utan inbjudan
Svar från Smart Pension
Hi Antony,
Thank you for your review, we’re so happy to hear that your experience with us was so positive. If you need any more help in the future please let us know.
Thanks,
Smart Pension
Rebecca was so helpful and explained…
Rebecca was so helpful and explained everything so simply and clearly
9 juli 2026
Svar från Smart Pension
Hi Julie,
Thank you so much for your feedback about your experience with Rebecca – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
Svar från Smart Pension
Hi Pauline,
Thank you so much for your feedback about your experience with Rebecca – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
Anna was really helpful with our…
Anna was really helpful with our pension query, all resolved during the call
6 juli 2026
Svar från Smart Pension
Hi Customer,
We’re delighted to hear that Anna was able to help you with the issue and thank you for leaving such a lovely review. If you need any more support please let us know.
Thanks,
Smart Pension
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.