Rebecca was extremely helpful as well as being pleasant and polite. My query was fully resolved and I was able to learn a new maintenance fact about the portal which will be helpful in the future. M... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Having issues with Smart Pension for a few months now. Not had any helpful support until we dealt with Ainara who has gone above and beyond to help us rectify our issues successfully and has offered o... Se mer
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I had problems with rejected submissions from my BrightPay software, I rang Smart Pensions and spoke with Isabel, who was extremely knowledgeable and helpful, not only about the Smart Pension websi... Se mer
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I have only had one dealing with Smart Pension's support team but the experience was second-to-none. A very polite and friendly agent who was unbelievably helpful and settled all the queries I had.
Företagsinformation
Om Smart Pension
Skrivet av företaget
Smart Pension is one of the largest pension providers in the UK. We look after the savings of over 1.5 million people, and more than 90,000 UK businesses trust us with their workplace pension scheme.
We make it easy for employers to set up and stay on top of their workplace pension scheme, saving them time to get on with what’s important. And we make it easy for savers to stay in touch with their pension too, whether that’s through the click of a mouse or a tap on their phone. We make it so easy because we’ve invested in our own technology to make everything as simple and efficient as possible. And, because that tech is so efficient, we can invest in great services, like our UK-based Customer Experience Team, available through live chat or over the phone.
Transform your pension savings to Smart Pension by downloading the app today:
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Kontaktuppgifter
136 George Street, W1H 5LD, London, Storbritannien
- 0333 666 2323
- ask@smartpension.co.uk
- www.smartpension.co.uk
4,7
Utmärkt
4 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
This company is not to be trusted at…
This company is not to be trusted at all, they are clearly using the money for other purposes and not my pension, I have been enrolled 2 months and not one single payment is showing, so that tells me someone is on the rob somewhere…
23 juli 2026
Omdöme utan inbjudan
Svar från Smart Pension
Hi Ryan,
Thank you for taking the time to share your feedback. We appreciate the opportunity to clarify how the opt-out process works.
When a member joins a pension scheme, contributions are not collected or invested while they remain within their statutory opt-out period. This allows members to opt-out of the scheme if they choose to do so. If a member opts out during this period, any refund due is processed through their employer's payroll rather than through their pension account.
Our records show that you chose to opt-out of the scheme within the opt-out window. As a result, no contributions were collected from your employer or invested into your pension account.
If you have any questions about your refund, we recommend contacting your employer directly, as they are responsible for processing this through payroll. Should you wish to discuss your experience with us further, please complete our 'contact us' form and a member of our team will be happy to assist.https://visit.smart.co/3qdw9I6
Thanks,
Smart Pension
Really happy with my experience
Really happy with my experience - really easy interface
23 juli 2026
Omdöme utan inbjudan
Svar från Smart Pension
Hi AS,
Thank you so much for taking the time to leave a review – we’re thrilled that you’ve had such a great experience with us. We’ll be sure to pass your wonderful feedback on to the team.
Thanks,
Smart Pension
I was given patient and clear advice by…
I was given patient and clear advice by Rebecca with the result that i was able to complete the re-registration for one client. I cannot speak highly enough in praise of Rebecca’s thoughtful and well explained advice.
15 juli 2026
Svar från Smart Pension
Hi Ian,
We’re so happy to hear that Rebecca provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it, and your feedback is very important to us.
Thanks,
Smart Pension
Svar från Smart Pension
Hi Dhiru,
That’s amazing to hear! Thank you very much for your review – we’ll be sure to pass your feedback on to our team and share the great news.
Thanks,
Smart Pension
Svar från Smart Pension
Hi Customer,
That’s amazing to hear! Thank you very much for your review – we’ll be sure to pass your feedback on to our team and share the great news.
Thanks,
Smart Pension
Excellent service Received today
Excellent service. Your staff was very knowledgeable, patient, caring, spoke very clearly, listened to my queries and helped to solve all the problems I had.
She is excellent and attended to all my requests. She was 100% attentive and went beyond to solve all the problems I presented her with.
Excellent, Excellent, Excellent
20 juli 2026
Omdöme utan inbjudan
Svar från Smart Pension
Hi Antonia,
Thank you for your lovely review, we’re so happy to hear that your experience with us was so positive. If you need any more help in the future please let us know. We’ll be sure to pass your feedback on to our team and share the great news.
Thanks,
Smart Pension
Brilliant call back service
20 juli 2026
Omdöme utan inbjudan
Svar från Smart Pension
Hi Elaine,
Thank you so much for taking the time to leave a review – we’re thrilled that you’ve had such a great experience with us. We’ll be sure to pass your wonderful feedback on to the team.
Thanks,
Smart Pension
Lisa was absolutely wonderful
Lisa was absolutely wonderful, she was very patient and talked through the corrections I needed to make. As I explained to Lisa I am new in this role and the previous payroller had not left any instructions. Lisa was very good at letting me know the errors would be fixed which was a huge weight off my mind. In my experience sometimes support calls can be very unhelpful and dismissive, Lisa was the exact opposite of this. Due to Lisa's patience and understanding she deserves a payrise.
17 juli 2026
Svar från Smart Pension
Hi Karen,
We’re so happy to hear that Lisa provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Svar från Smart Pension
Hi TWP Accounting LLP,
Thank you for your review, we’re so happy to hear that your experience with us was so positive. If you need any more help in the future please let us know.
Thanks,
Smart Pension
Customer service representative very…
Customer service representative Joanne Gray was very helpful and well informed. Great experience.
16 juli 2026
Svar från Smart Pension
Hi Customer,
Thank you so much for taking the time to leave a review – we’re thrilled that you’ve had such a great experience with us. We’ll be sure to pass your wonderful feedback on to the team.
Thanks,
Smart Pension
Joanne Gray was very helpful today.
Joanne Gray was very helpful today.
Sorted my issue.
Was very experienced.
Made it easy to understand what I needed to do.
Thank you
15 juli 2026
Svar från Smart Pension
Hi Charlie,
We’re delighted to hear that Joanne was able to help you with the issue, and thank you for leaving such a lovely review. If you need any more support, please let us know.
Thanks,
Smart Pension
Svar från Smart Pension
Hi Val,
Thank you so much for your feedback about your experience with Ainara – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
Very clear and efficient help to…
Very clear and efficient help to resolve the problem quickly. Great customer service.
14 juli 2026
Svar från Smart Pension
Hi Stuart,
Thank you so much for taking the time to leave a review – we’re thrilled that you’ve had such a great experience with us. We’ll be sure to pass your wonderful feedback on to the team.
Thanks,
Smart Pension
Svar från Smart Pension
Hi Ken,
That’s amazing to hear! Thank you very much for your review – we’ll be sure to pass your feedback on to our team and share the great news.
Thanks,
Smart Pension
I had a positive experience with Isabel
I had a positive experience with Isabel. She was professional, patient, and knowledgeable while assisting me with the pension upload process. She clearly explained each step and ensured I understood how the Smart Pension portal works, making it much easier to navigate and complete the required tasks. Her guidance was clear, prompt, and helpful, and she addressed all my questions effectively. Overall, I am very satisfied with the support I received and appreciate her excellent customer service.
10 juli 2026
Svar från Smart Pension
Hi Gourang,
We’re so happy to hear that Isabel provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Pension sorted
Was going around and around trying to find this account and the lady on the phone helped massively get to the bottom of it (selen s) was the star that solved a very complex situation she took the time and the effort to help us get on our way
13 juli 2026
Omdöme utan inbjudan
Svar från Smart Pension
Hi Hugh,
Thank you so much for your feedback about your experience with Selen – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
My call was answered within minutes and…
My call was answered within minutes and I found the advisor Rebecca very knowledgeable and was able to help me rectify the issue immediately.
13 juli 2026
Svar från Smart Pension
Hi Customer,
Thank you so much for your feedback about your experience with Rebecca – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
Svar från Smart Pension
Hi Phil,
That’s amazing to hear! Thank you very much for your review – we’ll be sure to pass your feedback on to our team and share the great news.
Thanks,
Smart Pension
I found Smart Pension platform…
I found Smart Pension platform confusing and difficult to understand. Rebecca helped me understand the site better and solve all my issues.
13 juli 2026
Svar från Smart Pension
Hi Customer,
Thank you for leaving a review. Your feedback is important to us. We’re delighted to hear that Rebecca was able to help you with the issues. If you need any more support please let us know.
Thanks,
Smart Pension
helpful and clear
Ainara was very quick at contacting me when I raised the query. She explained clearly what needed to happen and followed up when she said she would. Excellent level of service.
13 juli 2026
Svar från Smart Pension
Hi Helen,
We’re so happy to hear that Ainara provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.