Sherpr Omdömen 2 189

I appreciate your services, everything arrived intact and on time.
Flora

The staff was very careful in helping me track the delivery of the goods. This is the best transportation service I have ever encountered.

Outstanding customer service. Package expedited promptly. Hick-up with the delivery but has been sorted. Will use Sherpr again, no doubt in the near future. Thank-you Sammy for your help.

Awful company! Total scam!!
I paid for my move from NYC to France 2 weeks in advance and double checked everything was set for my international move. On the day of the move they cancelled my Fedex pickup. They tried to convince me that wasn't true, except I had called Fedex who confirmed they cancelled everything and the labels I spent hours sticking on my boxes were now invalid.
I emailed them, no response. I tried to call, not 1 of their offices had a working phone line. I sent more emails to my rep, threatening a lawsuit if I was forced to reschedule my flight/move, pay for a hotel etc. Finally he sent new labels, but that lazy moron never scheduled a pickup. I had to run out in the street, flag down a fedex truck and pay $200 cash for help loading my boxes into their truck.
Then, once I arrived in France, I find out they messed up the labels and customs declaration and my boxes are being held pending payment of 196euros tax for commercial shipment. These ***** listed one of my boxes as weighing 400lbs which is too heavy and illegal in a private shipment. I had to go to the airport, fix their stupid customs declaration (which was in the wrong currency), then have Fedex investigate what happened and finally Fedex confirmed the box did not weigh 400lbs, that was the weight for the total shipment, and there were no commercial items in the shipment, so I should not have to pay tax on my personal belongings. Eventually my shipment was released and delivered to me.
I never even got an apology from these people. They should be shut down!! Especially since they have no working offices or phone lines but apparently have tons of stuff available to monitor reviews and threaten people who post! You can bet i'll keep posting and warning people about them now!! Scum of the earth!

Very good service. Very helpful and supportive from Maria and Joana. All went well. Highly recommended.

Sherpr helped us relocate ten boxes from the UK to Sweden, and they were ever so helpful. It was a super smooth process, the boxes arrived after just a few days of being picked up, and we had no issues at all. A special shout-out to Joe who helped us over the phone and was always there if we had any questions or concerns. This was especially helpful in order for us to prepare all the customs papers.
So thanks to Joe and the team at Sherpr!

Quick responses and delivery

Sherpr helped me with a relocation from London to Dublin. From the beginning they was very clear communication with Joe who helped me understand prices and logistics and continued to be available to answer any questions after. The team was flexible to accommodate the change in amount of boxes I wanted to ship and to schedule on my preferred collection date.

After the collection, Marie from the customer service team was giving me timely updates on my shipment and she was very kind to support me while I had issues proving my status to the customs authorities. Thanks to her timely information, we managed to get my boxes delivered in Dublin with just a very minor delay.

Overall I am happy with the service and I would recommend it!

Very good service, with excellent communication throughout the entire process, from the quote proposal and administrative preparation to delivery updates. The delivery is handled by FedEx, so the company is not directly responsible for shipping delays or handling (one out of ten boxes arrived separately the following day, all in expected condition), but they kept me well informed and were responsive throughout. I don't have experience from other companies handling international shipping, but I would use their service again. Special thanks to Joana and Grace.

The parcel was delivered on time and in good order and when I had a question Grace was very helpful and efficient in answering my query and she followed up to make sure everything was alright. It was also better value than other couriers.

When I moved from the UK to the Netherlands in 2018 it was a pre-Brexit era and stress-free. My reverse move this year came with the added stress of import regulations and Sherpr removed all the stress from the situation. I simply had to package my boxes, list what was in them and they took care of the rest. I did still have to fill in the official GOV.UK ToR1 form but that was made clear in the process and wasn't too much hassle.
As I packed up my belongings I had to add boxes to my original quote/invoice and it was no bother to the team at Sherpr.
When it came to the collection, the driver was more than helpful. I flew back to the UK the next day and then 1 day later there was a knock at my door with my complete delivery of 12 packages. Unbelievable speed.
Professional, hassle-free, friendly, great value and speedy!

They were the cheapest by almost 2x, so I was worried there would be some other issues. However, they were very responsive, helpful and my goods arrived in a very timely manner. Thanks to Marie and Joana - would highly recommend.

Marie customer services ensured a smooth process, even through a couple of difficult points. We'll done positive - excellent.

Great service! Affordable and fast delivery. Both Sammy and Marie have been very helpful with customer service!

Amazing service! I especially appreciated the support I received for dealing with issues related to customs.

I was very happy that I chose Sherpr. The staff from sales to customs to customer service were attentive, helpful and extremely efficient. My personal belongings went from Las Vegas to Spain and they stayed on top of it from start to finish. Everything was picked up and delivered exactly in the time frame they told me it would using FedEx by air. Thank you.

Smooth moving experience. Great help with initial questions. Boxes arrived even before I did to my new location. Some boxes arrived a little dented so really recommend securing all delicate items. Nothing arrived broken though!

Sherpr has the best customer service!

I have used Sherpr a few times and am always so impressed with how easy and simple it is. Their customer service team is incredibly fast and friendly and genuinely wants to help however they can. I highly recommend Sherpr to all my friends and family!

The company has helped me with all the customs formalities and guide me through the painful process of an international moving. The price was lower than other companies.
I highly recommend Sherpr because of its quick and efficient responds to my emails and its competitive price.
5 stars to Sherpr