Sherpr Omdömen 2 189

Our experience with Sherpr was great- they really made the whole moving process hassle-free and convenient for us. Even though our shipment got stuck in customs, they guided us and and were extremely helpful and helped sort everything out. Kudos to Joe and Marie for their excellent communication and dedicated responsiveness throughout the process.

I was very pleased with their service. They called me before I finished the process of filing out the form to make sure I was not having any problems and even gave me a discount. Support all the way through and I got my luggage’s earlier than expected. Overall it was very easy and I highly recommend their service.

Really great experience . I sent a package from France to Uk and it went super smoothly. If you have a question , they reply super fast to your email . So yes , totally worthy. Would use them again for sure 👍

Fast and safe! Highly recommend this service. The booking was easy, I had to change the pick up address from my Airbnb to a hotel and they responded pretty fast. My luggage was picked up and arrived on time. For sure will use this luggage delivery service in the future.
Thank you

I had a Sherpr order with Lovespace and was meant to ship my things from Dublin to the UK. I used the webchat service multiple times prior to my order to ensure that there would be no mix-up with my orders and that things would run smoothly. Not only did Sherpr not book the collection of my items on the agreed date with DHL, they failed to book a new collection for a whole week. Every time I communicated with them, they gave me false promises that it would be picked up the next day and assured me that they did not need anything else from my end. The same thing happened to a friend who used the same service, and no compensation was ever given to us. I am so incredibly disappointed with the service, would not recommend using it.

Amazing service , the pickup folks which came to my door tore my boxes (they were from DHL) , But sharper guaranteed a good quality and made them take extra care of the package and it came all re packaged.

Wonderful experience! I needed to send two suitcases from France to the UK and I was able to do it easily enough with Sherpr. The only thing that bothered me was that I couldn't see any info about needing to fill out a customs form until AFTER I'd paid for shipping (I feel like this should've been made abundantly clear prior to paying) but as long as you anticipate that and note your items down as you pack them away, it's all good (I did not, so I had to spend about 2 hours unpacking, noting and repacking item by item...).

note that there is also a limit of a value of £850 for used clothes.

The process went smoothly. Customer service was responsive and I received updates every step of the way, including when my suitcases got held up in customs.

It was my first time ever doing something like this. I was really scared of them losing my luggage, but they give you a slip to put inside of the suitcase as well as the plastic wallets on the outside, so even if the plastic wallet comes off, they can look inside and use the slip to reunite you with your luggage. I included trackers in both of my suitcases for my own peace of mind, but it wasn't necessary. Everything went really smoothly. I would use sherpr again! Saved my life after I went overboard shopping in France & had no idea how I'd get it all back in one trip. Thank you :)

Unlike previous experiences shipping possessions as part of a house move internationally, which had been a nightmare, the experience with Sherpr was excellent. The price was very competitive, and much lower than many alternatives. And the availability of our point of contact, Marie, to help, from the process of quoting through customs queries, through to questions the receipt of the shipment at the destination was excellent. I would definitely use them again.

I was a bit dubious about sending my luggage away at first but the service was superb. Fast, professional and efficient. Perhaps an indication of collection time (i.e. morning or afternoon) would be helpful but delivery time was spot on. Would thoroughly recommend.

Beware of the tricky policies and terms & conditions and hidden costs when sending items to other countries. The company does not warn properly about costs like customs. When I learned about these, I wanted to cancel my shipment, I got a credit I do not plan to use instead of my funds and the usual vague answers about these are our T&C

Edit based on the answer by the company. Customer support clearly does not read cases (e.g. I was not sending items to France)

This is the worst shipping company I have ever experienced. I shipped bag/s + boxes from UK to Switzerland. One of the bags was lost and never delivered.

Initially, their argument was usually none of our bags get lost in transit and this is extremely rare thing to happen. I wonder what I have to do with this. Then they said they will try to get £100 in compensation and I have to provide receipts of all the items. Its very unlikely the people keep receipts of all used items. However, I provided receipts of items worth more than £100 to them.

Then their reply was we have escalated this issue to the claims department and we are checking with the courier (Fedex in this case) to see if they can track the baggage. After that, no reply and total silence. When I checked what's the status of the baggage and compensation for lost baggage, they didn't bother to reply.

This is the summary of experience so far:
1) I paid total shipping cost of my bag
2) Bag wasn't delivered on time
3) Then they said bag was lost; they will see if I can be compensated £100 if I provide receipts
4) I provided receipts worth more than £100
5) Then they said they have escalated the issue to the claims department and have followed up with the courier
6) After that no reply or update about the status of the lost bag or claim

So, you pay for your shipping, they lose the bag, claim it's rare for a baggage to be lost in transit and don't pay any penalty/compensation.

This is the most unethical shipping company I have seen who lacks any business ethics with extremely poor customer service. On top of that, the arrogance of the staff is quite baffling.

If you want your baggage to be delivered properly, avoid this company at all cost!

EDIT:
-- Sherpr flagged my original review saying it has defamatory and illegal content hours after posting my review
-- Their customer service doesn't reply to emails on lost bags and compensation, however they are prompt in flagging a review
-- This is my updated review and I will provide all emails if one needs more details with all dates & communication details

A Note to Sherpr: Irrespective of how you flag this review, I will make sure the review is online as I am honest to myself and will provide all the details as required

Very patient and friendly people who assured me everything was possible and would be fine. Personal approach what I liked, with a really fast response time if I had a question. I also needed to reschedule and that was not a problem at all. When a part of delivery wasn’t with the rest when it was delivered, I didn’t even had to call or email them. Before I knew they had send me an email with information that it was not with delivery, but that they where on it! The next working day the missing part was delivered. I can recommend them to everyone who needs to do an international shipping. Thank you so much Joana and Marie for making this a great experience in a lot of immigration stress!

I needed some personal items delivered back to South Africa from the US and Sherpr were amazing. They were the most reasonable option and their communication was great. I knew where my package was at all times and they helped me clear it through customs easily. My things were delivered in great condition. Even with a slight delay, I received my goods in great time. I would highly recommend them for your shipping needs.

Such a fast and easy to use service. I managed to ship my boxes based on a last minute decision less than a week before i moved to another country, because i didn’t realize earlier my suitcases were too heavy. I did it so fast i actually messed up my own details but Grace in customer service was so quick to help me out. Definitely recommend

Sherpr’s Excellent Customer Service

I recently used Sherpr to ship seven boxes and one piece of luggage from San Antonio, Texas, USA to Kuala Lumpur, Malaysia via their door-to-door service.

From the initial inquiry to final delivery, the entire process was smooth and hassle-free. The Sherpr team was responsive, professional, and a pleasure to deal with throughout.

Sherpr’s pricing is competitive, and more importantly, completely transparent. They clearly outlined what was included and what wasn’t, so there were no hidden fees or unexpected charges - something I truly appreciated.

For the collection, I had a special request: Sherpr needed to coordinate with the apartment’s management office to gain access for pickup, as we were not present. They handled this additional step without hesitation, and I’m very grateful for their flexibility and support.

After collection, we were able to track the shipment online, and the team also provided regular updates, which was both helpful and reassuring.

A heartfelt thank you to the Sherpr team - Duncan, Marie, Joe, and Grace - for their excellent customer service, professionalism, patience, and coordination. Your efforts ensured everything arrived safely and on time.

This was actually our second time using Sherpr, the first being a shipment from Exeter, UK to Kuala Lumpur, Malaysia. Based on both experiences, I highly recommend Sherpr to anyone looking for a reliable and customer-focused international shipping service.

I cannot fault the service provided by Sherpr. From the initial contact with a sales rep. which was relaxed, friendly and by call; not by email. Organizing the shipment was straightforward. Sherpr has an online help platform which is very reactive. Their pricing was extremely competitive. I recommend them totally.

Sherpr was very helpful especially Marie who was incharge of making sure my boxes were shipped and delivered properly. She followed up very promptly with customs when one of the boxes needed additional documentation. I moved from the UK to the US and it was very easy to send everything off with Sherpr at a good rate.

Moved from England to Norway, they picked up all my boxes (4 normal and one bike box, which other companies refused to do). All got delivered within a week giving regular updates. The prices were fair and they were very accommodating to all my changes and refunded me for the boxes I chose not to send. All responses by relocation expert Joana, and customer service representative Marie, were timely and very helpful. Would definitely use this company again if I move country.

Everything was super smooth, I truly recommend this moving company, ours was from the Netherlands to Ireland and everything was fine. The boxes are all in good shape also. We had a small delay but they take care of it quickly. Very grateful.