Ich war erst sehr skeptisch, kann die negativen Bewertungen jedoch tatsächlich nicht nachvollziehen. Einzahlungen sind sofort da, der Live Support ist sehr freundlich und kümmert sich, wenn Probleme o... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Gelder werden eingezogen! Ich habe den ersten Bonus erfolgreich freigespielt und mit meinem freigespielten Geld dann weitergespielt. Ich hatte am Ende über 100 Euro. Das Geld wurde mir komplett ein... Se mer
Katastrophe dieses Casion einfach nur Schmutz hatte über 1000€ gewonnen wollte Auszahlung und dann kam das Problem das fehlt noch das und das beim einzahlen nichts haltet euch fern von der sch..sse ha... Se mer
Företaget har svarat
Rahaa saa kyllä tallettaa, mutta pelata sillä ei saa, ennenkuin olet lähettänyt kasinolle erinäisiä todisteita henkilöllisyydestä. Tämä siitä huolimatta, että talletusmenetelmänä on Trustly. Rahoja ei... Se mer
Företagsinformation
Skrivet av företaget
Rooli.com (Rooli Casino) is an online casino packed with action, from the latest games and industry favourites, up to various slots. Test them out for real money or with no deposit! Rooli.com (Rooli Casino) is fully regulated by the Government of Curacao. Our casino is owned and operated by Dama N.V. that is incorporated under the laws of Curacao with company registration number 152125 and having its registered address at Scharlooweg 39, Willemstad, Curaçao. Dama N.V. is operating under E-gaming license No. 8048/JAZ2020-13 issued by Antillephone N.V. authorized by the government of Curacao.
Kontaktuppgifter
Berlin, Tyskland
- support@rooli.com
- www.rooli.com
2,1
Dålig
103 omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Har besvarat 54 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Alles sehr benutzerfreundlich
Spiele auf der Seite schon ne Weile,Coole Angebote, benutzerfreundliche Seite, die Verifizierung verlief ohne Probleme, Freundlicher Kundendienst, die Ein- und Auszahlungen verlief auch reibungslos.Das einzige negative war das die Auszahlung 3-5 Tage dauert und das die Wartezeit von 3-5 Tagen sich verlängert sofern ein Wochenende dazwischen liegt da am Wochenende keine Auszahlungen stattfinden. Wenn man da bisschen drauf achtet ist das aber auch kein großes Problem. Im großen und ganzen kann ich die Seite empfehlen
1 januari 2024
Omdöme utan inbjudan
Bis heute konnte die Verifizierung…
Bis heute konnte die Verifizierung nicht vorgenommen werden. Ich habe mind. 5 x meine ganzen Daten, Kreditkarte, Meldenachweis der Stadtbehörde usw. übersandt.
Nur Entschuldigungen sonst nichts. Mein Geld wurde auch noch nicht zurückgezahlt.
24 september 2024
Omdöme utan inbjudan
Svar från Rooli Casino
Hi Sonja,
We have looked into this thoroughly for you and can confirm, that the reason for the documents refused was due to missing information displayed on the documents provided as reqeusted by customer support.
As I can see you have since provided the correct documents and your withdrawal had been paid out.
We remain at your disposal should you require any further assistance.
Thank you for your patience and co-operation.
Kind regards,
Rooli Customer Service team
They won't let you withdraw your money
They won't let you withdraw your money. Just ask most ridicilous photos/statements again again and again.The are scum bags. I won't never see my 774€ withdraw. From Finland. This is a real experience.
7 augusti 2024
In meinen Augen niemals hier spielen…
In meinen Augen niemals hier spielen das einzig gute ist die Auszahlung Geschwindigkeit das warst auch gewinne unmöglich Support immer nur die selben dummen antworten und der vip Support benötigt manchmal 2 tage um zu antworten sucht euch lieber ein casino wo man gewinnen kann hier.
HIER KANN MAN NICHT GEWINNEN
6 augusti 2024
Omdöme utan inbjudan
Svar från Rooli Casino
Hallo,
Vielen Dank für Ihre Bewertung – das Verständnis der Kundenerfahrung ist entscheidend für die Entwicklung jeder Marke. Daher freuen wir uns, Ihre positiven und negativen Meinungen über uns zu hören. Wir bitten unsere Spieler um ehrliche Meinungen, und daher sind alle Bewertungen authentisch. Natürlich ermutigen wir die Spieler, ihre Kommentare hier zu hinterlassen, damit wir verstehen, was wir verbessern sollten.
Es tut uns leid zu hören, dass Sie bei uns kein Glück hatten. Alle Spiele haben die höchstmöglichen RTP-Einstellungen. Es ist möglich, die Spielanbieter zu kontaktieren, um den angebotenen RTP zu erfragen. Dies wird von ihnen bearbeitet und sie können Ihnen sicher versichern, dass unsere Einstellungen tatsächlich mit dem übereinstimmen, was wir anbieten. Die Ergebnisse werden vom Anbieter generiert und sind unabhängig von unserem Casino.
Wir hoffen, dass dies etwaige Missverständnisse klärt.
Mit freundlichen Grüßen,
Rooli Kundenservice-Team
Seriously
Seriously , I never thought would be writing such a review but it’s seriously unacceptable I have tried mutiple times different withdrawal methods every time it’s get rejected . Support for t reply , waiting for 4 weeks to get a solution . Seriously pathetic .
22 juli 2024
Omdöme utan inbjudan
Svar från Rooli Casino
Hi Kunal!
Please check the inbox of your email registered with us.
Our team has contacted in regards to resolving your case.
Thank you for your patience and cooperation,
Rooli Customer Support Team
I have a complaint to make
I also have a complaint to make. be very careful because when you have to withdraw money it always complicates the system and you can't solve anything with the chat. Depositing is done in 3 seconds and when you want to withdraw you only have problems. I think they intentionally make it difficult because I have played at several casinos and I have never encountered anything like this before.
I hope that I will receive my withdraw!!!
17 juli 2024
Omdöme utan inbjudan
Svar från Rooli Casino
Hi Andreea,
Please check your registered email for a contact from our team.
Your case has now been resolved.
Thank you for your patience and cooperation,
Rooli Customer Support Team
Ein gutes Casino ich empfehle wirklich…
Ein gutes Casino ich empfehle wirklich jeden bei dieses Casino sich zu registrieren!! Ich habe mich registriert weil ich bewertung gelesen habe und stimmt er hat wirklich diese Sterne verdient!!! ABER VOSICHT SIND NICHT ALLE GUT OBWOHL DIE GUTE BEWERTUNGEN HABEN
16 juni 2024
Omdöme utan inbjudan
Svar från Rooli Casino
Hi Mile,
We are so pleased to see that you are having a good time using Rooli Casino. (Rooli.com), Understanding customer experience is very crucial to the development of any brand. So we are glad to hear your positive and negative opinions about us. We request sincere opinions from our players and as such all reviews are genuine. Of course, we encourage players to leave their comments here, so that we can understand what we should improve.
If you have any further questions, feel free to contact us using our on site support email address.
Kind regards,
Customer Service team
Did not recieve bonus or free spins.
Last night I made 5 deposits totalling $418. 1st, 2nd, 3rd & 4th deposits I was smart and tried to use the bonus code which I correctly copied and pasted the codes. I did not once see or recieve any bonuses or free spins as mentioned in each promotion of bonus. So I thought perhaps they or atleast 1 of the bonuses or free spins would be applied after awhile so I continued and deposited a 5th amount. Only to come back to the site tonight and no bonus or free spins in site. Hard to navigate this site also. So I went to the support chat and was transferred to "jeff" who only did the blame game and took no responsibility and no apology. I have screen shots of the whole conversation if anyone would like to see the disappointing conversation with the agent "jeff". Telling me I had not entered a code when I know for a fact I had entered a code and jeff saying I should next time contact the team of I don't recieve my bonuses. Also that he could not manually give my bonuses or spins as the system won't allow him to do so. Which to me sounds like they are admitting to being wrong.
In any case I definitely do not recommend this site. It's staff do not know how to take accountability or accept there would be a fault in the system but instead blame the player which jeff was incorrect with the blaming. I'm very disappointed as a first time player last night and definitely won't be returning. However I will be making a complaint to Department of Internal Affairs about this Fraudulent gaming site.
Review and Complaint made by Bronwyn Coffin.
13 juni 2024
Omdöme utan inbjudan
Svar från Rooli Casino
Dear Bronwyn,
Thank you for sharing your feedback. Understanding customer experience is crucial to the development of our brand, so we are glad to hear your positive and constructive opinions about us. We genuinely value the sincere opinions of our players, and all reviews are important to us. Encouraging players to leave their comments helps us identify areas for improvement.
We understand that our support team have been in touch with about the codes we gave you being input incorrectly on the site. Hopefully this support has now helped our resolve the issue.
I am sorry that you feel like your experience does not match the opinion of many other players. We wish you the best of luck in future.
Kind regards,
The Customer Service Team at Rooli.com
Overall good
Overall good. On 2nd or 3rd deposit using welcome bonus I wagered the amount required and was still able to make a nice return worth withdrawing. Verification was quick and simple. Requested bank withdrawal 2 days ago and have just gotten confirmation withdraw is approved and awaiting funds now. Pretty happy with my experience so far
18 maj 2024
Svar från Rooli Casino
Hi Cameron,
We are so pleased to see that you are having a good time using Rooli Casino. (Rooli.com). We would love to make it 5 stars for you! Understanding customer experience is very crucial to the development of any brand. So we are glad to hear your positive and negative opinions about us. We request sincere opinions from our players and as such all reviews are genuine. Of course, we encourage players to leave their comments here, so that we can understand what we should improve.
If you have any further questions, feel free to contact us using our on site support email address.
Kind regards,
Customer Service team
Put in $1000 won nothing and I'm new to…
Put in $1000 won nothing and I'm new to the site they claimed I was winning but didn't even win over $300 was only little wins here and there but never made it over $300 the highest I got to was $240
7 maj 2024
Omdöme utan inbjudan
Svar från Rooli Casino
Hi Edwina,
Thank you for your review - Understanding customer experience is very crucial to the development of any brand. So we are glad to hear your positive and negative opinions about us. We request sincere opinions from our players and as such all reviews are genuine. Of course, we encourage players to leave their comments here, so that we can understand what we should improve.
We are sorry to hear you had no luck while playing with us. All games have the highest possible RTP (Return to Player) settings available from Game Providers. This can actually be verified within the game. I suggest contacting the game providers if you're feeling uneasy about the RTP offered. This is handled by them & they can safely assure you the same & that our settings are indeed lining up with what we offer. Results are generated by the provider & are independent of our casino.
If you have any further questions, feel free to contact us using our on site support email address.
Kind regards,
Customer Service team
Svar från Rooli Casino
Hi Yvonne,
We are so pleased to see that you are having a good time using Rooli Casino. (Rooli.com), Understanding customer experience is very crucial to the development of any brand. So we are glad to hear your positive and negative opinions about us. We request sincere opinions from our players and as such all reviews are genuine. Of course, we encourage players to leave their comments here, so that we can understand what we should improve.
If you have any further questions, feel free to contact us using our on site support email address.
Kind regards,
Customer Service team
I moved to Rooli about two months ago…
I moved to Rooli about two months ago and was invited to their VIP programme not long after - the benefits are some of the best in the industry. Rooli is super fast and my account manager is super communicative.
17 april 2024
Omdöme utan inbjudan
Svar från Rooli Casino
Hi Jennifer,
We are so pleased to see that you are having a good time using Rooli Casino. (Rooli.com), Understanding customer experience is very crucial to the development of any brand. So we are glad to hear your positive and negative opinions about us. We request sincere opinions from our players and as such all reviews are genuine. Of course, we encourage players to leave their comments here, so that we can understand what we should improve.
If you have any further questions, feel free to contact us using our on site support email address.
Kind regards,
Customer Service team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.