Second time I used this site. Really disappointing. A board for my son’s birthday purchased well in advance arrived as totally the wrong order, I got someone else’s board. Now mine is out of stock. I’... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I bought a pair of Vans in December from the Rollersnakes website with a manufacturing issue after 6 months. I then contacted customer support and a very helpful team member, Rob Johnson, assisted me... Se mer
Företaget har svarat
I had the most wonderful experience. They went above and beyond to make sure I received my boots. Royal Mail had managed to lose my boots that I had paid next day delivery for. Rob at Rollersnakes han... Se mer
Företaget har svarat
Bought a few items from Rollersnakes over the years, the service is always excellent and returns are dealt with promptly. The range is varied and they often have very good sale prices or multiple item... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Rollersnakes (rollersnakes.co.uk) has been a cornerstone of the UK skateboarding and Action Sports scene since 1985. Offering products from the leading brands in the industry at the UK's lowest prices, without compromising on top customer service.
Kontaktuppgifter
Rollersnakes, Unit 7 Parker Center, Derby, Storbritannien
- support@rollersnakes.co.uk
- www.rollersnakes.co.uk
4,5
Utmärkt
4 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har inte besvarat negativa omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
7 days, no dispatch update.
Ordered a jumper in their sale. It has been 7 days and i still have not received an update on when my parcel is going to be dispatched. its difficult to get in contact with customer services. not much help so far.
4 september 2020
Omdöme utan inbjudan
Great t-shirt and great service
3 september 2020
Omdöme utan inbjudan
I made 3 orders in total tallying over…
I made 3 orders in total tallying over £60. They haven’t arrived. It’s so annoying because usually your excellent!
3 september 2020
Omdöme utan inbjudan
I love my new trainers but the package…
I love my new trainers but the package was damaged
1 september 2020
Omdöme utan inbjudan
Fast delivery and great product
1 september 2020
Omdöme utan inbjudan
Great retailer
Great retailer, products always delivered quickly.
Website is really easy to use and works well.
I did have an issue with a product that I ordered and a refund was put straight into my bank, customer service is superb.
1 september 2020
Omdöme utan inbjudan
Our first trip
First visit to the shop today 6 pairs of trainers and a pair of roller skates later we left after having such a laugh with the guys who work there who was so helpful with my indesive Mrs. Can not fault them they are awsome will be driving from Birmingham in the future just for this shop see you guys soon.
Slammed wagon
9 augusti 2020
Omdöme utan inbjudan
Can't complain with good service
Ordered on Thursday night, received Saturday... Quick service and everything arrived perfectly at a great price. Bang on!
2 augusti 2020
Omdöme utan inbjudan
Saw the advert on Facebook and decided…
Saw the advert on Facebook and decided to buy a pair of DC's. The page is easy on the eye and finding what you like doesn't take long. Good experience and good product. Happy customer. SD
1 augusti 2020
Omdöme utan inbjudan
Very helpful when needed
1 augusti 2020
Omdöme utan inbjudan
Great and quick customer service
Great and quick customer service. I had an issue with ordering through Apple Pay but the team were quick to help and the outcome was top notch! Thanks!
29 juli 2020
Omdöme utan inbjudan
good online shop
good online shop, but not a fan of the new lay out. This is more of a downgrade imo.
21 juli 2020
Omdöme utan inbjudan
First class service and really great…
First class service and really great products. Moreover, I spoke with Greg and he was very helpful!
Thank you again.
16 juli 2020
Omdöme utan inbjudan
Greg mate sort yourself out
Ordered new deck (£55) risers (£9) and grip(£3) for some people thats not much money but for me it is and to receive the order late and with only 7 bolts I was angry as I had plans to skate with mates the next couple days he then told me to just come by and pick it up after me paying extra for express delivery and as I couldn't fine a bolt in time i missed those days then the day I did end up skating the board snapped after 3 hours of witch is a joke as I can hardly kick flip. I then asked if ther is anything we can do he he simply replied with NO witch was a disgrace as I contacted the Powell Peralta company and they said it would be a impurity in the manufacturing process witch I should be able to take back as they can claim it bavk from suppliers absolutely disgusted in the way this man handles his business. Well guess supporting local skateshops out the window now
14 juli 2020
Omdöme utan inbjudan
Svar från Rollersnakes
Order placed on Saturday 4th July @ 8pm, delivered on Tuesday 7th....not late, well within the 3 working days specified.
Customer reported that a bolt was missing from the riser set, so we asked if he would be able to drop by our shop to pick up a replacement set as this would be the quickest solution. Customer not happy to do this, but said he would accept a refund for the item, so we processed this immediately, and customer responded 'I appreciate that Greg mate thanks'.
As per our returns policy:
'Please be aware that due to the nature of skateboarding any snapped/cracked deck or shoes that have been worn down by griptape are not considered faulty and cannot be returned to us.'
The photos of the deck showed a classic deck crack just behind the truck bolts, this is not a fault, any deck will snap if too much force is applied.
Stay away
Placed order June 19 £200
Never received contacted Rollersnakes contact number no answer. Emails not answered. Stay well clear.
See you have messaged me now I have left a review. Would of been nice if you gave me this information in email. Driver might of been in area but i was at my work 40 miles away Came home no card no parcel. Called UPS from my moblie at a eye watering cost because i was put on hold for over 40 mins. Tryed calling Rollersnakes customer service number no answer! Send emails asking Rollersnakes to contact me via phone still waiting. Have no faith in you or UPS. What do you. Mean investigation was reopened? So after 12 emails to Rollersnakes, 5 long costly phone calls to UPS I have to go to police station to report this hopefully they have more luck with their investigation. I have been ordering things from internet for years and this experience has put me right off.This has been nothing but hassle!
8 juli 2020
Omdöme utan inbjudan
Svar från Rollersnakes
We have been in email communication with this customer regarding their order.
UPS investigated this delivery, and informed us that it was delivered correctly, the GPS data confirms that the driver was in the correct location. The investigation has been re-opened at our request, and we are currently awaiting their response before we proceed.
Correcting an order
I made a mistake with my order and worries that it wouldn't get ammended. But the customer service I received was able to correct my mistake and do it all in a day. Normally I would wait days for replies if I ever had issues with my orders but with rollersnakes it was handled in a matter of Hours. I personally dealt with Greg, and my issues were all resolved. Awesome customer service will be using these guys again.
7 juli 2020
Omdöme utan inbjudan
Perfect
Perfect
Everything great
I made a mistake and they resolve in one day
6 juli 2020
Omdöme utan inbjudan
Brilliant service
1 juli 2020
Omdöme utan inbjudan
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