Richer Sounds - Manchester Omdömen 

1 377
TrustScore 5 av 5

4,9

268 Deansgate, M3 4JB Manchester, GB


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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

People are your strength but you need better systems. Jeff from telesales gave me a fairly good offer on a higher shelf CD player but when sent a link to pay, after my bank's block on the card re... Se mer

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Betygsatt 5 av 5 stjärnor

Excellent service from Richer Sounds Manchester. Matt was brilliant from start to finish—friendly, knowledgeable and genuinely interested in helping me choose the right record deck, without any pres... Se mer

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Betygsatt 5 av 5 stjärnor

Very good service and a good price for the two T.V's Ryan from the Deansgate branch was brilliant in helping us he was polite understanding and genuinely happy for us, the tv's are really great with... Se mer

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Betygsatt 5 av 5 stjärnor

Ryan was honest and spoke Welsh! However I did NOT like the comment at the bottom of the invoice about getting back to you within 24 hours if the product is damaged being in "microscopic" print. This... Se mer

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Företagsinformation

  1. HiFi-butik
  2. Elektronikbutik
  3. TV-butik

Skrivet av företaget

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Kontaktuppgifter

4,9

Utmärkt

TrustScore 5 av 5

1 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,9

Alla omdömen

(1 377)

24 319 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Great experience

Great experience. I booked a demo and tried a few options. No time pressure, and backed by a 14 days retun. Great.

1 maj 2026
Logotyp för Richer Sounds - Manchester

Svar från Richer Sounds - Manchester

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Betygsatt 4 av 5 stjärnor

I thought the service was good

I thought the service was good. Matt the salesman in the shop was really helpful and the speakers I bought are very good.

1 maj 2026
Logotyp för Richer Sounds - Manchester

Svar från Richer Sounds - Manchester

Thanks for the feedback, especially about Matt, it's great to read you are also happy with the speakers!

Of course if there was any aspects you feel we could improve, and hopefully achieve a five star review from you next time, we'd love to hear about them..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Betygsatt 4 av 5 stjärnor

Great quality product, sound lacks bass initially but with EQ it comes alive!

The design and build quality are fab.

The sound is good but after trying the DMS Labs tuning I absolutely love them now, nice and flat EQ with equal representation that sounds brilliant and characterful!

Great value for money at £179 but definitely try the labs tune (available in video 'Nothing CEO reacts to Headphone (1) reviews' at 6:56 )

P.S When the ear cups are flat they will clink together and I've read reports of them chipping away at each other, I've just popped some electrical tape where they touch and that seems to have reduced the impact :)

Notable mentions:
Paid for 6 day delivery and received it the next day which was nice!

Staff in the Manchester shop were very helpful and allowed me ample time to decide without feeling rushed, also very knowledgeable and friendly. I think it was James that helped me, (long grey hair)

23 april 2026
Logotyp för Richer Sounds - Manchester

Svar från Richer Sounds - Manchester

Thanks so much for taking the time to leave such a thoughtful review, it’s of course fantastic to hear how much you’re enjoying the headphones!

We also appreciate the sharing of your tip on the ear cups, which is noted, and we’ll be sure to pass your kind words on too, especially to James. Thanks again for supporting local business, and we hope you continue enjoying your music.

The Richer Sounds team 🎶

Betygsatt 5 av 5 stjärnor

Helpful staff

Helpful staff. Clear explanation of products.

21 april 2026
Logotyp för Richer Sounds - Manchester

Svar från Richer Sounds - Manchester

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Betygsatt 5 av 5 stjärnor

Excellent

Quick, easy, polite & helpful service and a great product.

14 april 2026
Logotyp för Richer Sounds - Manchester

Svar från Richer Sounds - Manchester

Thanks for your feedback, great to read you were happy with our service.

Betygsatt 5 av 5 stjärnor

Great record player for a beginner

Great record player for a beginner. Good quality & sound. Very informative staff.

14 april 2026
Logotyp för Richer Sounds - Manchester

Svar från Richer Sounds - Manchester

Thanks for your feedback, great to read you were happy with our service.

Betygsatt 5 av 5 stjärnor

Good service

Good service, happy staff in the shop

7 april 2026
Logotyp för Richer Sounds - Manchester

Svar från Richer Sounds - Manchester

Thank you for your wonderful feedback

Betygsatt 5 av 5 stjärnor

Excellent advice as always!

I contacted Richer Sounds asking for advice regarding a pre-amp for my turntable. The advice I received was spot on as always. Although I ended up buying the pre-amp from Amazon (cos I could get it next day rather than wait til after Easter) I did buy a RCA cable from RS in Manchester. Very pleased with the cable & the advice I received from the team was superb as always.

6 april 2026
Logotyp för Richer Sounds - Manchester

Svar från Richer Sounds - Manchester

Thank you for your wonderful feedback

Betygsatt 5 av 5 stjärnor

Thank-you Ryan

Thank-you Ryan, and Richer sounds

25 mars 2026
Logotyp för Richer Sounds - Manchester

Svar från Richer Sounds - Manchester

Thanks for your great feedback and for supporting local business.

Betygsatt 5 av 5 stjärnor

Outstanding service from the Manchester…

Outstanding service from the Manchester team.
Ryan was patient and very informative with my purchase.
Very pleased with the price, and believe me I DID shop around - and quite confident that not only this was the cheapest price in the UK but with the 6 year warranty and brilliant customer service this was a cracking deal.
Speedy delivery with 2 great guys too.

22 mars 2026
Logotyp för Richer Sounds - Manchester

Svar från Richer Sounds - Manchester

Thank you for your wonderful feedback

Betygsatt 5 av 5 stjärnor

Lovely friendly knowledgeable team

Lovely friendly team.
Matt was very helpful and very knowledge too. I will definitely be back. Thanks.

14 mars 2026
Omdöme utan inbjudan
Logotyp för Richer Sounds - Manchester

Svar från Richer Sounds - Manchester

Thanks for your feedback, great to read you were happy with our service.

Betygsatt 5 av 5 stjärnor

The headphones are brilliant

The headphones are brilliant. The app lets you EQ the sound I like very much recommended. The only fly in the ointment is DPD. I dread deliveries from them. This time was no different. The driver took one look a the flats and drove straight passed. I then had to go and collect from a shop. Despite the fact I was at home and never left the flat. I paid for home delivery. Please stop using DPD as they couldn't a cold in the middle of a Pandemic.

25 mars 2026
Logotyp för Richer Sounds - Manchester

Svar från Richer Sounds - Manchester

Thanks for your 5 star review, we look forward to seeing you again next time

Betygsatt 5 av 5 stjärnor

Sam really helped us out

Sam really helped us out. The staff were really keen to help and had great technical knowledge. Very impressed with the new turntable and the advice at richer sounds Manchester

13 februari 2026
Logotyp för Richer Sounds - Manchester

Svar från Richer Sounds - Manchester

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Betygsatt 5 av 5 stjärnor

Impeccable Service

Sent an email enquiring about a product and within minutes I got a reply and within 30 minutes I had the product in my hands and an extremely positive experience in a very friendly shop.

15 mars 2026
Logotyp för Richer Sounds - Manchester

Svar från Richer Sounds - Manchester

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Betygsatt 5 av 5 stjärnor

Great service

Great service. Special thanks to Ryan; a fountain of knowledge and has helped my Hifi sound at it's absolute best.

12 mars 2026
Logotyp för Richer Sounds - Manchester

Svar från Richer Sounds - Manchester

Thanks for your great feedback and for supporting local business.

Betygsatt 5 av 5 stjärnor

Purchase of a Humax aura EZ 4K FHR-6000T PVR

I recently purchased Humax aura EZ 4K FHR-6000T personal video recorder. The superficial nature of the accompanying user manual meant that the procedure for its initial installation and configuration was anything but straightforward.
Following a visit to the Manchester branch of Richer Sounds, the staff quickly resolved my installation problems by offering and delivering a prompt solution.
It makes a refreshing change to deal with staff with relevant technical knowledge and abilities as opposed to staff whose expertise lies solely in sales and marketing.

15 mars 2026
Omdöme utan inbjudan
Logotyp för Richer Sounds - Manchester

Svar från Richer Sounds - Manchester

Thanks for your kind review, we look forward to your next visit.

Betygsatt 5 av 5 stjärnor

Excellent customer service

Matt at the Manchester store was excellent. He got in touch directly when my initial choice of product was unavailable, and guided me towards a suitable alternative with expert advice provided in an easily understandable way. I couldn’t be happier with the service and product I received, and I’m continuously impressed with the offerings of Richer Sounds.

9 mars 2026
Logotyp för Richer Sounds - Manchester

Svar från Richer Sounds - Manchester

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

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