People are your strength but you need better systems. Jeff from telesales gave me a fairly good offer on a higher shelf CD player but when sent a link to pay, after my bank's block on the card re... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Excellent service from Richer Sounds Manchester. Matt was brilliant from start to finish—friendly, knowledgeable and genuinely interested in helping me choose the right record deck, without any pres... Se mer
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Very good service and a good price for the two T.V's Ryan from the Deansgate branch was brilliant in helping us he was polite understanding and genuinely happy for us, the tv's are really great with... Se mer
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Ryan was honest and spoke Welsh! However I did NOT like the comment at the bottom of the invoice about getting back to you within 24 hours if the product is damaged being in "microscopic" print. This... Se mer
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Företagsinformation
Skrivet av företaget
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Kontaktuppgifter
268 Deansgate, M3 4JB, Manchester, Storbritannien
- 0333 900 0086
4,9
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Friendly staff and knowledgeable
Friendly staff and knowledgeable, but didn't have much choice in store for what I wanted, only 2 products for ear buds to choose from.
8 juni 2026
Svar från Richer Sounds - Manchester
Thanks for the great feedback about the team, although I’m sorry the range of ear buds in store was more limited than you expected, we’ll use this feedback to review our in-store selection.
I do hope you are totally happy with the items you did purchase, should you need any help of course please get in touch..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Excellent customer service
7 juni 2026
Svar från Richer Sounds - Manchester
Thank you for your 5 star review, it’s lovely to read your comments.
I have bought Ruarkaudio R1S
I have bought Ruarkaudio R1S. I received 6 years warranty. In 2019 i bought there record player by Denon , is still working from 7 years . Richer sounds giving customers very good service and long-term warranty. The staff is very friendly and helpful . If you don't know where to buy,buy at Richer sounds.
Pawel Marczak
6 juni 2026
Svar från Richer Sounds - Manchester
Thank you for your 5 star review!
Svar från Richer Sounds - Manchester
Thanks for your great feedback and for supporting local business.
Ordered a CA AMP from their Manchester…
Ordered a CA AMP from their Manchester shop. They sorted a demo out with streamer, Dali speakers and amp. Fantastic service. Straightforward sales. Delivery door on. And the kit in the house sounds great. Next month I’ll by the CA streamer. Cheers, Rick.
31 maj 2026
Svar från Richer Sounds - Manchester
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Great company
Great company. Really good customer service. Would recommend over any other electronic retailer as the service after my TV developed a fault after 5 years was amazing.
29 maj 2026
Svar från Richer Sounds - Manchester
Thanks for your kind review, we look forward to your next visit.
I bought a 32 inch TV and wall bracket…
I bought a 32 inch TV and wall bracket recently and I received a very helpful advisor who offered and answered all my questions with intererst.
This is exactly the same experience that I received the last time I bought goods from you.
No heavy sales pitch just good advice, very refeshing and that's why I keep coming back to you.
27 maj 2026
Svar från Richer Sounds - Manchester
Thank you for your 5 star review!
Richer sounds- Gold Standard Service
Richer sounds! What can I say have been using them for years. Always buy my Audio visual products from them, 6 year warrantey is always a bonus. Great advice aswell when going into the Deanagate Manchester store!
27 maj 2026
Svar från Richer Sounds - Manchester
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Knowledgeable helpful staff
Knowledgeable helpful staff
Work out a deal that was good
For me. Sorted out next day delivery
As I was on the bus.
27 maj 2026
Svar från Richer Sounds - Manchester
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Svar från Richer Sounds - Manchester
Thank you for your 5 star review, it’s lovely to read your comments.
All of the staff were very professional…
All of the staff were very professional and knowledgable. When I had problems setting up my cd radio unit I popped back into the store with it and they had me up and running in no time. Full marks!
22 maj 2026
Svar från Richer Sounds - Manchester
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Awesome service in store
Awesome service in store. Staff were super friendly, helpful, knowledgeable and informative. Delivery was great and I’m really happy with my speakers.
4 maj 2026
Svar från Richer Sounds - Manchester
Thanks for your 5 star review, we look forward to seeing you again next time
Svar från Richer Sounds - Manchester
Thanks for your 5 star review, we look forward to seeing you again next time
Knowledgeable, helpful staff
Knowledgeable staff always happy to listen carefully to customer requirements and expectations, provide assistance, advice and demonstrate products on-demand without hard-sell. Prices are competitive, free 6-year warranty included, free delivery on orders over £100.
18 maj 2026
Svar från Richer Sounds - Manchester
Thank you for your 5 star review!
Great customer service
The staff were very friendly and explained everything about the product I was browsing.
I initially tried to pay by card, but they do not accept international cards, so I had to pay in cash instead. After I went to the ATM and came back, the staff kindly gave me a £5 discount, which I really appreciated.
The payment made by my card actually went through as well, but the store handled it professionally and refunded it back without any issues. Great customer service and very helpful staff overall!
15 maj 2026
Svar från Richer Sounds - Manchester
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Excellent delivery from the delivery…
Excellent delivery from the delivery man and excellent set up service by Paul well recommended
12 maj 2026
Svar från Richer Sounds - Manchester
Thanks for your great feedback and for supporting local business.
Svar från Richer Sounds - Manchester
Thanks for your feedback, great to read you were happy with our service.
Richer sounds have done well over the…
Richer sounds have done well over the years helpfull staff
10 maj 2026
Svar från Richer Sounds - Manchester
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Svar från Richer Sounds - Manchester
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
The help and advice I received from…
The help and advice I received from Matt was probably the best I have ever received from anyone in a store. I really appreciated his assistance. If I was to give him marks out of 10 I would give him 12 !
Best wishes Roger Aley.
12 maj 2026
Omdöme utan inbjudan
Svar från Richer Sounds - Manchester
Thanks for your great feedback and for supporting local business.
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