I LOVE The Real Flower Company! Whenever I want to give someone a WOW gift I send a bouquet from them - nothing beats the sight of a beautiful arrangement of quality flowers, unless it's the scent... Se mer
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Det här tycker kunderna
Unfortunately a number of the stems were broken on arrival which, given the packaging being fairly sturdy, I think may have been down to my choice of flowers (Dahlias) being fairly delicate. The flo... Se mer
I sent the flowers as a gift so don’t know what they looked like but I was assured by the recipient that they were lovely and they arrived promptly.
The experience of ordering and getting them and being updated about delivery was great. The flowers that came made my girlfriend smile and they looked beautiful. Only negative is we have had them f... Se mer
Företagsinformation
Informationen kommer från olika externa källor
Award winning florists specialising in scent with Provenance as many of our flowers are grown specially for us by our grower farms www.realflowers.co.uk Our team of professional florists make bouquets and arrangements for delivery nationwide in the U...
Kontaktuppgifter
Cale Street 13, SW3 3QS, London, Storbritannien
- www.realflowers.co.uk
4,4
Utmärkt
243 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 90 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Exceptional service and fantastic British produce
Exceptional service and fantastic product
3 juli 2026
Omdöme utan inbjudan
Svar från The Real Flower Company
Dear Brian,
Thank you for your review. We're so pleased to hear you were happy with both the service and the flowers.
We really appreciate your support and hope to welcome you back again soon.
Best wishes,
The Real Flower Co. team
Bravo
Flowers offered provide excellent, attractive choices.
Flowers delivered have always been in perfect condition and their reality exceeded the on-line pictures.
Delivery instructions were followed.
Very satisfied recipient
30 juni 2026
Omdöme utan inbjudan
Svar från The Real Flower Company
Dear John,
Thank you for your kind review. We're so pleased to hear the flowers arrived in perfect condition and lived up to – or even exceeded – your expectations.
It's also great to know the delivery instructions were followed and that the recipient was delighted. We really appreciate your feedback.
Best wishes,
The Real Flower Co. team
Dissapointed
I’ve had a number of deliveries for my own home and it’s been a little hit and miss, at times they have been stunning, however twice recently ive ordered hat box flowers as gifts, they arrived looking unopened but promising, only to be dead and brown the next day, disappointing, especially as gifts and not a cheap purchase
20 juni 2026
Omdöme utan inbjudan
Svar från The Real Flower Company
Good morning,
Thank you for taking the time to leave your feedback.
We're very sorry to hear that your recent hat box orders didn't meet the standard you've come to expect from us, particularly as they were gifts. This is certainly not the experience we want our customers to have.
If you haven't already, please do get in touch with our Customer Service team with your order details so we can look into what happened and put things right.
We really appreciate your honest feedback and hope to have the opportunity to restore your confidence in us.
Best wishes,
The Real Flower Co. team
Sadly the Post Office chose to ignore…
Sadly the Post Office chose to ignore my instructions about where to leave the flowers on delivery out of sight of the pavement. They were left in full view and stolen, so lovely though they looked on the website, they were not received.
18 juni 2026
Omdöme utan inbjudan
Svar från The Real Flower Company
Dear Sally,
Thank you for your feedback, and we're so sorry to hear what happened.
We completely understand how disappointing it must have been for your flowers to be left in an unsuitable place and then stolen.
While delivery instructions are passed on to the courier, we're sorry they weren't followed on this occasion.
Please don't hesitate to contact our Customer Service team if you haven't already, and we'll be happy to look into this for you.
Best wishes,
The Real Flower Co. team
Beautiful flowers
Beautiful wild bouquet unlike what the shops have to offer
11 juni 2026
Omdöme utan inbjudan
Svar från The Real Flower Company
Dear Teresa,
Thank you for your review. We're so pleased to hear you loved your bouquet.
We take pride in creating natural, seasonal arrangements that offer something a little different from the high street, so it's lovely to know you enjoyed it.
Best wishes,
The Real Flower Co team
Exceptional personal service from Hampstead Heath branch
I can't thank Louise and her team from the Hampstead Heath branch enough for the wonderful flower arrangements they created for my mother-in-law's 90th birthday event. The roses were stunning and there were so many compliments. The fragrance was amazing too! It was an absolute delight liaising with everyone at The Real Flower Company (especially Louise!) from start from start to finish, thank you so much!
23 maj 2026
Omdöme utan inbjudan
Svar från The Real Flower Company
Dear Nikki,
Thank you so much for your kind review. We're delighted to hear the flowers helped make your mother-in-law's 90th birthday so special.
We'll be sure to pass your lovely comments on to Louise and the Hampstead Heath team – they'll be thrilled to hear how much the arrangements were appreciated.
Thank you for choosing The Real Flower Company, and we hope to help you again in the future.
Best wishes,
The Real Flower Co. team
Love the Lore subscription
Absolutely love their new Lore concept. Beautiful and generous bouquet of seasonal flowers was delivered with no fuss and great eco friendly packaging. I especially like that you can pick the date of delivery. Can't wait for a new one every month!
5 juni 2026
Omdöme utan inbjudan
Svar från The Real Flower Company
Dear Chandana,
Thank you for your lovely review. We're so pleased to hear you're enjoying the new Lore subscription and that your first bouquet arrived safely. It's great to know you appreciated the seasonal selection, eco-friendly packaging and the flexibility of choosing your delivery date. We hope you continue to enjoy each month's flowers!
Best wishes,
The Real Flower team
The flowers were delivered in good…
The flowers were delivered in good condition with a little bonus plant. A lovely combination of flowers and foliage. Good price point and a nice alternative to usual shop bought blooms
4 juni 2026
Omdöme utan inbjudan
Svar från The Real Flower Company
Dear Wendy,
Thank you for your review. We're really pleased to hear your flowers arrived in good condition and that you enjoyed the mix of flowers and foliage (and the bonus plant!). It's great to know you found them to be good value. We appreciate your feedback.
Best wishes,
The Real Flower Team
Not great
Unfortunately, not the great experience. Ordered flowers for my friends birthday, as it needed to be delivered early in the morning and there was no such an option - ordered to myself to get them delivered personally. Got the flowers , but bouquet was not fresh, flowers falling apart, no water or anything to keep them alive. For £120 the only thing that was good was a box and nice ribbon. I had to deliver them in the evening before birthday so that flowers don’t die completely.
4 juni 2026
Omdöme utan inbjudan
Svar från The Real Flower Company
Dear Krystyna,
Thank you for your honest feedback. We’re very sorry that your experience didn’t meet your expectations. It’s disappointing to hear that the bouquet arrived in poor condition and that the timing of delivery didn’t work for you, especially for such an important occasion.
We take care to ensure all our flowers are fresh and long-lasting, and it’s clear we fell short here. Your comments will be shared with our team to help improve both our delivery options and quality control. Please reach out to our Customer Services team with your order details so we can make this right.
We really appreciate you bringing this to our attention and hope we have the chance to restore your confidence in us.
Best wishes,
The Real Flower team.
Beautiful Sweetpeas that last
I have used the Real Flower Company for years and their Sweetpeas never disappoint. The presentation is very classy and I intend to go on using them, albeit once a year, to mark the anniversary of my daughter’s passing.
29 maj 2026
Omdöme utan inbjudan
Svar från The Real Flower Company
Dear Sandie,
Thank you for sharing your heartfelt feedback. We're honoured to be part of such a meaningful tradition, and we're glad that our Sweet Peas and presentation provide comfort and a special way to remember your daughter. Your trust over the years means so much to us, and we will continue to do our utmost to deliver flowers that reflect the care and sentiment you wish to express.
Best wishes,
The Real Flower team
The combination of peonies is so…
The combination of peonies is so beautiful, real flower company deliver the most beautiful flowers
25 maj 2026
Omdöme utan inbjudan
Svar från The Real Flower Company
Dear De,
Thank you for your kind words! We're thrilled to hear that you loved the peony bouquet. Peonies are such a special seasonal favourite, and we're delighted that their beauty made such an impression. Thank you for your continued support—we're honoured to deliver flowers that bring so much joy.
Best wishes,
The Real Flower team
Simple to order
Simple to order, fabulous product, expertly packed and delivered exactly on time - much appreciated by the recipient on her birthday.
22 maj 2026
Omdöme utan inbjudan
Svar från The Real Flower Company
Dear Naomi,
Thank you for your lovely review! We're delighted to hear that you found the ordering process simple and that the flowers arrived exactly on time. It's especially wonderful to know they were so well received and helped make the birthday celebration extra special. Thank you for choosing The Real Flower Company—we hope to help you mark many more happy occasions in the future.
Best wishes,
The Real Flower team
Beautiful but a huge disappointment
The Delphinium bouquet arrived on time 48 hours ago and was absolutely beautiful, a real seasonal treat. However within 24 hours the blue delphiniums were dropping flowers, every time I walk past the arrangement I have to scoop up a handful of dropped blooms. Meanwhile the white flower stems are still perfect.
I bought 2 bouquets, one for me snd one for a friend. Both are suffering with early flower drop, which is particularly disappointing in a gift.
I didn’t expect the flowers to be long lasting but less than 24 hours is unacceptable.
24 maj 2026
Omdöme utan inbjudan
Svar från The Real Flower Company
Dear Alexis,
Thank you for your feedback. We're delighted to hear that the Delphinium bouquet arrived on time and looked beautiful on arrival, but we're very sorry to learn that both bouquets experienced significant flower drop so quickly.
While delphiniums are a naturally delicate and seasonal flower, they should certainly provide enjoyment for longer than 24 hours. This is not the experience we aim to deliver, especially when one of the bouquets was intended as a gift.
We'd like the opportunity to look into this further. Please contact our Customer Services team with your order details and, if possible, a few photographs of the bouquets, and we'll be happy to investigate and assist.
Thank you for bringing this to our attention, and we hope to have the chance to put things right.
Best wishes,
The Real Flower team
The order form was very clear and easy…
The order form was very clear and easy to fill out. I ordered some flowers for my son’s girlfriend.It was for a special birthday.Although I never saw the bouquet my son told me they were fabulous.The birthday girl was thrilled with them Thank you Real Flower Company.
14 maj 2026
Omdöme utan inbjudan
Svar från The Real Flower Company
Dear Helen,
Thank you for your lovely feedback! We’re so glad the order process was smooth and that the bouquet made the day extra special. It’s wonderful to hear that your son and his girlfriend enjoyed the flowers—we really appreciate you choosing The Real Flower Company!
Best wishes,
The Real Flower team
I had a call the day before the flowers…
I had a call the day before the flowers were due, to say the chosen blooms weren’t up to standard and was it acceptable to delay delivery. I was offered an alternative but chose to stick with original choice, which are absolutely stunning. Thanks so much, my daughter, the recipient, is very pleased indeed.
13 maj 2026
Omdöme utan inbjudan
Svar från The Real Flower Company
Dear Janette,
Thank you for taking the time to share your experience. We believe it's important to never compromise on quality, even if it means a slight delay. It's wonderful to hear that the flowers were worth the wait and that your daughter was delighted with them. Thank you for your understanding and support—we hope to help you celebrate many more special occasions in the future.
Best wishes,
The Real Flower team
Good customer service
Good communication and attention to detail. Timely delivery. Happy to use this service in the future.
12 maj 2026
Omdöme utan inbjudan
Svar från The Real Flower Company
Dear Kam,
Thank you for your wonderful feedback! We’re delighted to hear that our communication, attention to detail, and timely delivery made your experience a positive one. We look forward to helping you with your future orders!
Best wishes,
The Real Flower team
Beautiful flowers and very reliable
Beautiful flowers and very reliable. I have used The Real Flower Company a few times and was never disappointed.
6 maj 2026
Omdöme utan inbjudan
Svar från The Real Flower Company
Hello Florence,
Thank you so much for your kind words! We're thrilled to hear that our flowers have brightened your days and that you’ve had a consistently reliable experience with us. We can’t wait to help you with your next order!
Best wishes,
The Real Flower team
Sweet pea success
Super efficient service & delivery. The most beautiful sweet peas for my daughter. Outstanding quality. The stems were all perfect with a gorgeous scent. Still fantastic a week later. Well worth the money. Thank you!
25 april 2026
Omdöme utan inbjudan
Svar från The Real Flower Company
Dear Helen,
Thank you so much for your wonderful review. We’re delighted to hear how much your daughter enjoyed the sweet peas.
It’s especially lovely to know they arrived in perfect condition and are still going strong a week later.
Thank you again for choosing us — we hope to create something just as special for you next time.
Best wishes,
The Real Flower team
Ignore the price labels in this shop!!! The prices on the items in this shop…
The prices on the items in this shop increase when you take the item to the till. The first time this happened a garden trowel increased by £4. I needed it urgently so I bought it anyway. I showed the label to the woman at the till but she just said I had to pay the extra. It was a ‘mistake’. The second time was today when a pot of oxalis was labelled at £10 with chalk on a little piece of blackboard but again, on reaching the till, the man said it was a ‘mistake’ and cost £12. I showed him the label but he didn’t budge.
This shop
Is in an expensive area so maybe the customers don’t mind being ripped off - but I do! I also think it’s breaking the law to do this.
29 april 2026
Omdöme utan inbjudan
Svar från The Real Flower Company
Dear Sarah,
Thank you for your review.
I'm really sorry to hear about what has happened, and would really like to put this right. Please can you kindly get in touch with me at info@realflowers.co.uk or by calling me on 01730 818 300, option 1.
I look forward to hearing from you.
Best wishes,
Ciera, Head of Operations
The Real Flower Co
Charming - fresh flowers in lovely packaging
Charming lily of the valley small bouquet for my mother. Very fresh flowers. She was absolutely thrilled. Lovely packaging - makes the whole experience feel very special.
24 april 2026
Omdöme utan inbjudan
Svar från The Real Flower Company
Dear Lisa,
Thank you so much for your kind words. We’re delighted to hear your mother loved her lily of the valley bouquet.
It means a lot to know the flowers arrived fresh and that the packaging helped make the experience feel extra special. We’ll be sure to share your lovely feedback with our team.
Best wishes,
The Real Flower team
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