The Real Flower Company Omdömen 

242
•
TrustScore 4.5 av 5

4,4

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I LOVE The Real Flower Company! Whenever I want to give someone a WOW gift I send a bouquet from them - nothing beats the sight of a beautiful arrangement of quality flowers, unless it's the scent... Se mer

Betygsatt 4 av 5 stjärnor

Unfortunately a number of the stems were broken on arrival which, given the packaging being fairly sturdy, I think may have been down to my choice of flowers (Dahlias) being fairly delicate. The flo... Se mer

Betygsatt 4 av 5 stjärnor

The experience of ordering and getting them and being updated about delivery was great. The flowers that came made my girlfriend smile and they looked beautiful. Only negative is we have had them f... Se mer

Betygsatt 5 av 5 stjärnor

Well done on customer service – I had an order for the next day delivery and Royal Mail did not deliver it. I appreciate this situation could be out of control of the business who was sending goods. I... Se mer

Företagsinformation

  1. Hem och trädgård

Informationen kommer från olika externa källor

Award winning florists specialising in scent with Provenance as many of our flowers are grown specially for us by our grower farms www.realflowers.co.uk Our team of professional florists make bouquets and arrangements for delivery nationwide in the U...


Kontaktuppgifter

4,4

Utmärkt

TrustScore 4.5 av 5

242 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 90 % av sina negativa omdömen

Svarar vanligtvis inom 2 veckor

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,4

Alla omdömen

(242)

85 omdömen under de senaste 12 månaderna

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Betygsatt 4 av 5 stjärnor

Can’t be helped?

Unfortunately a number of the stems were broken on arrival which, given the packaging being fairly sturdy, I think may have been down to my choice of flowers (Dahlias) being fairly delicate.
The flowers that survived are stunning and a beautiful display and the delivery service was great. They came in a very impressive box and were kept wet to ensure they are thriving with some still to bloom.

14 oktober 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I LOVE The Real Flower Company!

I LOVE The Real Flower Company!
Whenever I want to give someone a WOW gift I send a bouquet from them - nothing beats the sight of a beautiful arrangement of quality flowers, unless it's the scent that fills the room and follows you around the house. The scent is the magic.
Their customer service is personal and goes above and beyond - on the rare occasion I have a question or an issue I get a response from a real person quickly and they give thoughtful service rather than sticking to a standard process.
I recommend them to everyone.

13 oktober 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

The flowers were beautiful

The flowers were beautiful and my Mum loved them. You could see that they were 'real' flowers, not hothouse flowers. They were beautifully packaged with a lovely card.

17 september 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Well done on customer service

Well done on customer service – I had an order for the next day delivery and Royal Mail did not deliver it. I appreciate this situation could be out of control of the business who was sending goods. I contacted Real Flower Company via WhatsApp and they did their best to send a new order instead with some extras.

18 september 2026
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Nice flowers good ordering experience

The experience of ordering and getting them and being updated about delivery was great.
The flowers that came made my girlfriend smile and they looked beautiful.
Only negative is we have had them for about 2 days and they are already very shriveled, dropping and looking an the dead side.
This isn't on the company we are very aware flowers can last for ages or no time at all.

22 september 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Beautiful british grown flowers

I ordered a small Summer flower farm box for a friend - the flowers were absolutely stunning, beautiful display and they arrived on time and in good condition. Will not go anywhere else in future!

15 september 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Your boxed bouquet arrived as ordered

Your boxed bouquet arrived as ordered, the time informed and the delivery was good. It as a surprise present. The receivers said it smelt divine before opening the box...and the flowers were/are very fresh, thank you. A good delivery company is so important when people work long hours and dont have a safe place ( i e live in a block of flats). It was a very good experience and we will use you again, and again, and again....

12 september 2026
Omdöme utan inbjudan
Betygsatt 3 av 5 stjärnor

Here’s what I wrote in an email to you…

Here’s what I wrote in an email to you on 11th September:

Dear Real Flower Company

I ordered this September bouquet as a wedding anniversary present. Although it all arrived on time and I found the ordering process very straightforward, the bouquet itself is disappointing. The size, colours and mix is lovely, but the flowers themselves seem tired and not as fresh as they could be, especially the amaranthus, which is decidedly floppy. My wife was at home when the bouquet arrived in the morning, so it wasn’t sitting outside. And she followed your instructions about watering, cutting the stems etc to the letter. Is there anything I can do besides regularly refreshing the water and keeping them in a cool shady spot to perk up them up and make them last?!
Kind regards
James

10 september 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

So beautiful and fresh

My flowers arrived beautifully fresh and gorgeous and on time, they were in 3 bunches ready to go into the wonderful mini vases, I couldn’t be happier

3 september 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent personal service

Excellent personal service in placing an order for a special bouquet. The phone was answered swiftly and my question about what to order was discussed and help given to make the right choice. Website straightforward.
When they had a query about one of the items I had ordered I received a personal phone call and the minor problem was solved easily. A photo of my order was emailed to me so I could see exactly what my godmother was receiving.
Parcel tracked by Royal Mail successfully
My godmother was delighted with the fabulous bouquet sent to celebrate her 99th birthday!

28 augusti 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I am super grateful to the diligence…

I am super grateful to the diligence and professionalism of the team. The flowers are fresh and beautifully combined, what makes them unique and very special . The delivery was due time and flowers came in a superior condition. Appreciate a lot!

25 augusti 2026
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

Disappointed

Easy to order and looked forward to receiving my flowers which arrived the following day in a beautiful box. The flowers were limp when they arrived and I followed the instructions to revive them - cut the stems put them in water to allow them to have a good drink a but sadly they didn’t revive and still haven’t despite changing the water and adding feed. Very Disappointing.

23 augusti 2026
Omdöme utan inbjudan
Logotyp för The Real Flower Company

Svar från The Real Flower Company

Dear Caroline,

We’re very sorry to hear that your flowers arrived limp and, despite following the care instructions, didn’t recover as expected. We completely understand how disappointing this must have been, especially after looking forward to receiving them.

This isn’t the quality we expect our flowers to arrive in, and we’d really like the opportunity to put this right. Please do contact our Customer Services team with your order details and, if possible, a photograph of the flowers so we can look into this for you.

Best wishes,
The Real Flower Co

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