Preloved Omdömen 

Excellent customer service!!!
Thank you Holly!

Had a issue with an ad that had places received an email straight away so could edit mu ad and make some changes I replied to a lovely lady called Holly who explained immediately where had worded my ad wrong so put right immediately and again Holly responded to my next email again quickly so my ad was able to go live my experience with Holly and preloved has been amazing 👏

Holly was very helpful and helped me resolve my issue, thank you 😊

Very helpful and efficient
Highly recommended advertising with preloved

Always happy to help and correct any issues on adverts via email

I used this website 3 years ago then I told them I wanted to cancel my membership. They now charge me for full membership and I can't even log in as I do not receive the reset password link on my email. Email is the same, nothing in spam etc. I sent them an email but no one ever replied. I have notified my bank but I'm expecting a full refund.
To Stephen: I did send an email to you as no contact number is being provided and I received NO response. This is a security concern because you can't locate my account, you didn't receive my email or didn't reply but you still have retained my bank account details. You have taken money for a membership on 9th Dec according to my bank statement. Why don't you provide a phone number? How do I get a refund if no one contact me?
12/12/24 I have send the third email now, no reply. How come you can't find my account but have taken my money. Your account department needs to sort this out. Please refrain from sending a link that I can find myself on line and propose a real solution.

I contacted Preloved with a message on a Saturday afternoon and I got an answer and resolution by Sunday morning. Emma was very efficient and helpful.

05.12.45. stupid messages threats of holly on preloved website saying your not allowed to give personal details to buyers? how do you sell your items. honestly what a load of guff. why does holly waste her time with threats. how do you sell to anyone if guff is sent by preloved. office staff. do your worst please put me out Of my misery. MUST BE THE WORST WEB SITE ON THE INTERNET. LAST THREAT YOU SNET ME YOU COULD NOT EVEN BACK IT UP. SUCH NONSENCE PS DON'T SEND ANY GUFF REPLIES ON HERE. TO TEH READER . PLEASE READ ALL THE NEGATAIVE FEEDBACKS THEY ARE ALL TEH SAME . I PRINTED WHAT YOU WILL SEND BELOW AS ITS ALL SAME BUTTON SCRIPCT YOU PRESS. AND HERE IT IS FOLKS ....Reply from Preloved

???? 2024
Hello ?????,

Thank you for leaving your review.

I am very sorry to hear that you have had an issue with Preloved,

I am unable to locate your Preloved account with the details you have provided, and I would like to get this resolved for you. Please can you contact us directly through your Preloved account and we will be happy to assist....

THIS IS TEH SAME ANSWER TO ALL UNHAPPY USERS ON PRELOVED.

I made an enquiry about how to register a new bank card, ready for my renewal subscription. I was worried it may try and automatically take my subscription renewal from my old card. I received a very prompt response from Megan, who has sorted it out for me. Thank you Megan.

Very quick responce by Holly to change my email address.

Why is it every time you get a negative review you cannot find their account I cancelled mine because I had the same message exactly, so not even a personal reply pathetic

Easy to use and sell all kinds of items. Country wide market place. All supported by good customer support.

Not very good, tons of sponsored pop up ads, free users need to wait 12 days to respond to a new ad, which is effing stupid.
Site is super slow to load, and many ads stays up for several years, like 2000+ days, just updated over and over and over again, the kids will be in college, before the ads of the clothes they wore when they were 5 finally gets taken down, as the clothing items are probably long gone by now aswell, as people always forget to remove the ads after selling the item.
Rude sellers aswell, real losers

thank you for your silly reply from which one realises you do not read the reviews just answer with a pre-written text. This is clearly what this review said, I am no longer one of your customers because your site is unusable for the popup ads! Get it?

No, I wont contact you, people been reviewing in the .com which is strange since you are a co.uk and if one looks for the preloved.com one ends up on the co.uk. You were acquired by Moo and since your site is full of popups and dont say you don't know! I used to have a subscription with you, but you used my photo in an advert reason why I parted with you.

I think all those positive reviews are false.
Preloved is an online second type store.
Preloved used to be a very pleasant site to use, and indeed I used to have a yearly subscription but it was acquired by Moo and since it is now just a site full of popup ads, one of the worst.
Will Moo stop this review? I bet they will.

A member contacted me regarding an item I had for sale with an official looking automated message saying they had arranged a door to door pick up via Royal Mail which needed me to click on a link to complete a short form and to organise their payment. Alarm bells as the member did not know my address or size and weight of the item they alleged to have booked so I asked if we could meet since their location was shown to be not far from me. The response was brief and said they are too far away. I flagged this up to Preloved as suspicious and have been in contact with Holly. Within 24 hours this member had been investigated, their account declined and message removed. I was so impressed with the speed of Preloved's investigation and actions as this is the protection one wants from an online platform. Well done Holly and Preloved.

Hello I had a great experience and hollie who helped me out was brilliant thankyou xxxx

Just had a scam message about they have paid royal mail for item please leave email for confirmation to receive payment. ???. Know its a scam but you carnt report or block the person. When I replied implying I knew it was a scam they have messaged back again.

They only care about pop up ads all over the page. Pages won't load properly and is very slow due to all the ads plastered everywhere.

They want to know your full address and the ins and out of a ducks bum lol very strange.

I tried to put up some ads for my pet snakes and told me i need to upgrade to a business account because i am a business! They deleted every add! We are not a business for trying to rehome 3 snakes! I told them i have to rehome them for medical reasons. Its time and effort posting to preloved and having to make sure everything is within the margins because they are soo fussy.

I can't recommend this site.

I have read thru the reviews on here and please don't reply with...
"At present I cannot locate your account, can you please update your review or contact us via your account"

Of course you can't find our accounts because we've closed them!

Still waiting for my refund for the membership i was paying for.

Freeads.co.uk is better

I see why pet shops put every animal in the store on 1 ad now. Even business's dont want to pay preloved lol. £20 + vat a month. Outrageous prices.

ALOT of time wasters use this site so thats another thing to be aware of.
I've heard preloved make fake accounts to make their website look good so the messages from time wasters are probably them!

Megan very quickly sorted my enquiry out! Excellent service thank you

I had an issue with automatic payment renewal on preloved which I was not aware off and should be taken off it should be upto the customer to choose if they want to renew. I had no idea until I was browning my account.

So I sent customer service an email. I was greeted by MEGAN who responded super fast no problems at all and cancelled the auto renew subscription without a blink of an eye. Couldn’t really get any better service :)

I was having trouble signing in (my fault, as it turned out) and emailed for help. Holly replied really quickly with all the information I needed to resolve the problem. She was really friendly and efficient. An A+ experience!